Rated 4.2 out of 5 by 76
Rated 2.0 out of 5.0 by reese12 stay gone bad
when management encounters a problem with the guest they need to address them at the time of the problem instead of waiting until checkout when there is nothing that the guest can say to challenge there accusations.
July 17, 2014
Rated 5.0 out of 5.0 by shano friendly staff adn great breakfast
I enjoyed staying here, was quiet with friendly staff, breakfast was great with lots of choices, kids loved it!
July 14, 2014
Rated 5.0 out of 5.0 by moving again Sooo tired
We came in late , check in was quick. We woke up late and almost missed breakfast but we made it down with 15 min to spare. The food was still hot and fresh even 15 min before the breakfast was over. We were very pleased.
July 11, 2014
Rated 5.0 out of 5.0 by PAWLEYS STAFF WAS WONDERFUL
VERY HELPFUL WITH MY REQUESTS AND ISSUES. THE BREAKFAST CHOICES WERE GREAT AND FOOD WAS HOT.
July 1, 2014
Rated 5.0 out of 5.0 by FJB801 Room Available After 9pm w/o Reservation
Travelling by car from PA to GA for business. Needed a place to sleep about halfway during the trip. Room was available without a reservation and was able to apply the AAA discount to the rate. Holiday Inn Express, thanks for being there when you were needed most!
June 30, 2014
Rated 3.0 out of 5.0 by SurveyHasTooManyQuestions It was acceptable.
The hotel was clean and fine overall. They need to tighten up on basic procedure with check in, house keeping and breakfast services.
June 29, 2014
Rated 5.0 out of 5.0 by carrie21175 Comfortable bed and great service
Very clean, comfortable hotel. Staff is helpful and super friendly. The cookies in the lobby are delicious!
June 26, 2014
Rated 5.0 out of 5.0 by FL2NJ Great Getaway off 95
Great Staff, Great Location! Driving up North from Florida to visit family. Will always use this location for my 1/2 way there stop for the night.
June 10, 2014
Rated 5.0 out of 5.0 by Paddy 72 Safe and comfortable hotel
We like to stay with this hotel chain whenever we travel.
June 10, 2014
Rated 5.0 out of 5.0 by Paul1949 Prompt, friendly service - highly recommend!
Motel was clean and quiet; breakfast was adequate (even had bacon). Occasionally the Internet was slow (but doesn't this happen everywhere)
June 4, 2014
Rated 1.0 out of 5.0 by jkpcrna shower not functional, bed linens dirty
Poorest Holiday Inn Express I've ever stayed in. The shower curtain was torn, and we were unable to use the shower. We found hair and dirt between the sheet and comforter. Breakfast choices poor--no fruit, very littel bread selections. Very noisy as well.
June 4, 2014
Rated 5.0 out of 5.0 by BlueEyes59 Clean and Convenient
Great location, convenient to the highway, clean and spacious rooms, friendly staff.
June 3, 2014
Rated 5.0 out of 5.0 by Patti555 Clean, beautiful hotel
Everything about my stay was very good. The only problem I had was with a poorly functioning hairdryer. The rooms were well appointed and clean, the beds were very comfortable, and the staff very friendly. The breakfast that was served had many choices, the only thing that wasn't great was that the scrambled eggs were rubbery and the sausage was not very warm, bordering on cool. Improve the eggs and make the sausage hotter and that would make a tremendous difference. Overall I enjoyed my stay and definitely would recommend this hotel to anyone.
May 30, 2014
Rated 3.0 out of 5.0 by Veevee30 Nice except for: Broken machine & missing pillow case
I was very disappointed that the pancake machine was not working for breakfast both days I was there. Also, there was only 1 pillow for the sofa bed and it did not have a pillow case on it.
May 15, 2014
Rated 5.0 out of 5.0 by CEO Charlotte NC Best Staff and Hotel in and around Richmond
Love staff! Love the Service! Exceptional value and service.
When I come to the Richmond area on business, I wont stay anywhere else. You shouldn't either.
C.E.O Success innovations inc.,
May 9, 2014
Rated 5.0 out of 5.0 by Fred and Nancy Everything was first class, especially the sitting area.
We were very pleased. We haven't stayed at a Holiday Inn Express for a few years. We've stayed elsewhere but we will now stay at the Holiday Inn Expresses.
May 7, 2014
Rated 5.0 out of 5.0 by John3071 Overall, a good place to stay.
All aspect of facility are very good to excellent. Only problem (which the hotel cannot control) is the lack of good restaurants in the immediate area.
April 12, 2014
Rated 3.0 out of 5.0 by crhb Little things could be better
Had to wait over an hour to get our room because computers were down and no discount offered. No toilet paper or kleenex in lobby restroom twice. Elevator not working properly. Ran out of signature food item - cinnamon rolls on Sunday. Average facility. When the desk could not enter my IHG rewards number, they gave me the phone number to call and get points added myself instead of offering to do it for me.
April 3, 2014
Rated 3.0 out of 5.0 by Zach10 Clean room, missing extras
The room was comfortable and clean. The hotel was missing the little things that make for a nice stay, though. There was very limited seating and no chairs by the pool. The elliptical fell apart when I started to use it, and there were no cinnamon rolls at breakfast.
April 2, 2014
Rated 3.0 out of 5.0 by BronxDee Terrible pillows
Pillows were so soft it was as if there were none, very uncomfortable. The bed however was in itself very comfortable, but I had to go down to the car and retrieve our own pillows. It makes no sense to have such soft pillows as I am sure the owner/manager does not have such pillows at their own house. We checked in late and did not complain to the desk, but this was a rude surprise.
March 8, 2014
Rated 3.0 out of 5.0 by TexasCow Check-in Disaster
Arrived to find a line of eight parties waiting to check-in. Behind the desk was a trainee with no support. When he called others, they did not answer the phone. He really tried as hard as he could and remained relatively calm in a tense situation as more and more people arrived. Finally he was able to find another person to help, but I am not sure how helpful he was.
This is not the fault of the trainee; it is the fault of management not having someone available to assist and train him. I suspect a convention had just left because some of the rooms claimed to be "ready" were not and people came back to the front desk complicating matters further.
Give the trainee a gold star and he is the reason I will try to stay here again. Give management a bunch of demerits for this unnecessary difficulty for a number of your guests.
February 28, 2014
Rated 5.0 out of 5.0 by Nanz23 Exceeded our expectations
Beautiful, clean hotel. Everyone on the staff was friendly. We had a suite and we were pleasantly surprised at how big the rooms are. What a great find!
February 1, 2014
Rated 5.0 out of 5.0 by BAQO Great Staff
My husband and I were traveling in separate cars on our way from NY to SC. I arrived first and inquired about the hours of the nearby restaurants since he would get there around 10pm. Well he would not be there before they closed. The person at the desk recommended the fish restaurant across the street as they had take out and we would be able to heat the food for him in the microwave in the room when he arrived. She gave me the phone number and a coupon. Solved our problem. I am very grateful for her concern. Thanks
January 2, 2014
Rated 2.0 out of 5.0 by Rags comfort problems
After a long ride in traffic when we get in our room I could get the TV to work because the batteries in the remote were dead. So I had to go down to the front desk to get new ones. When I return to the room my wife tells me that the thermostat doesn't work. So I called the front desk again , before they could help us I was able to find that the reset button on the plug had to be reset so I was able to fix it my self.By time the staff got to us we were in bed and I sent them away. I was figuring maybe they would adjust my bill since I'm a priority Member but not so. Very un-pleasant stay.
December 31, 2013
Rated 5.0 out of 5.0 by MMDA Great experience
My husband and I enjoyed our stay, nice and clean. Great breakfast.
Very nice staff. Whenever we will pass in that area we will stop.
We highly recommend this hotel
December 27, 2013
Rated 5.0 out of 5.0 by BigRed75 Great Service and restful night!
We stopped at the hotel returning from Florida late in the evening and found the facility clean and the staff very friendly. When we got up in the morning and went to the breakfast area we were greeted by very friendly staff who arranged for hot food to be added to the counter to make sure we had a hot breakfast before continuing on our travels north. Thanks Ebony!
December 20, 2013
Rated 5.0 out of 5.0 Comfortab le bed and superior service
when we arrived at the hotel, our room packet was already prepared and available to us immediately. we then received a phone call within 30 minutes to inquire whether our accomodations were acceptable and any other needs they could help us with. very recommendable hotel
December 18, 2013
Rated 5.0 out of 5.0 by NarragansettFisherman One Night Stay
Staff was excellent and rooms are clean and quiet.
Great stop over from a long I-95 drive.
December 5, 2013
Rated 5.0 out of 5.0 by Grannybic GREAT
Great sleep, cleanliness, and breakfast buffet. Love that the coffee is available anytime....gotta have it!
December 4, 2013
Rated 5.0 out of 5.0 by drumdad Nice Stop Along the Way
Very nice place. Clean, well kept, and convenient to I-95. Would stay again when traveling this corredor.
December 3, 2013