Rated 4.2 out of 5 by 65
Rated 2.0 out of 5.0 by Bullet11 Unclean and Unsanitary Bathroom
Got there late in the evening with two sleeping children so when I discovered the bathroom was unclean (hairs - not from your head - on the toilet seat and in the shower), I was not in a position to ask to change rooms or to have someone come in and clean so I had to clean them myself (thankfully I had cleaning items with me!). The room itself was very good - just what I had expected as it was a suite with a pull-out sofa in one room and 2 queens in the other. The floor was loud as there were people going out for the evening (it was 10pm), but they were not loud upon returning as no one woke up. The person at check-in was gracious and even offered to keep the pool open an extra half hour as my sister thought of taking a swim before bed. Smoking was allowed right outside the entrance doors which made for a very smelly and smoky entrance and exit into the premises. I did alert the person on duty the next morning as to the bathroom issues but all he could do was tell me that he would speak to his manager on Monday (we checked out on a Saturday). As a platinum member I expected more and even if I wasn't a member, the bathroom issue should have been addressed differently, but it seems that an apology was all I was going to get.
August 20, 2013
Rated 4.0 out of 5.0 by DOAC Lodging for Military
The hotel wqas great and appreciate the contracted fares for Military members. Always look for Holiday Inn Express anytime I travel.
August 19, 2013
Rated 5.0 out of 5.0 by Bkbjr Rewards Club
Computer was down. We were not sure that we received our rewards points when we left.
Enjoyed our stay.
August 16, 2013
Rated 5.0 out of 5.0 by Steve3259 Friendly staff and a clean place.
Pleasant and helpful staff! Only stayed one night but would definitely stay again if I'm passing through again.
August 16, 2013
Rated 4.0 out of 5.0 by traveller262 One night stay passing through
Decent facility. First room assigned did not have a lock on the door. I asked to change rooms, and was given a standard room upstairs far from the elevator. Tried to find a nearby place for dinner, but there was none. Room was clean, bed could use some up grading. It was decent for the price. Priority Club Platinum members had parking right outside, but there was no upgrade on the room which I thought was fairly standard procedure. Waffle/pancake machine was out of order.
August 4, 2013
Rated 5.0 out of 5.0 by Burke08 Great place
We had a very nice room, fully stocked with all the things that make your stay comfortable. The breakfast was great, lots of things to choose from. Staff was very friendly and helpful!
August 2, 2013
Rated 5.0 out of 5.0 by jhuang Exceptional!
When we booked the hotel, we were told the suite does not have the separation between the bedroom and living room. So, we had to book 2 rooms with the "non-refundable rate".
When we arrived, the nice lady (sorry, forgot the name) let us see an empty suite to ensure that is what we want. She then cancelled a room and noted on a paper the cancellation reference number. We ended up paying just 1 suite price.
Arriving late, 3 kids still wanted to swim. The lady extended the swim pool to extra hour.
I am a loyalty IHG member for 10+ years. This is the best experience I had with Holiday Inn Express. Clean room, curtsy employees, convenient location..
July 29, 2013
Rated 5.0 out of 5.0 by wildpippi Fabulous room
I love the great location of this hotel and the king suite is spacious.
July 29, 2013
Rated 4.0 out of 5.0 by JD72 Good Stop Over Point
We stopped in for the night on our way home from a trip to FL. Went with the two queen suite and really liked having the separate sitting area for after the kids went to sleep. Beds were pretty standard for the chain.
On the downside, the bathroom linens were old, thin and frayed and about half the holes in the shower head were clogged with mineral buildup making taking a shower a challenge. Also, was never able to get the wifi to work with our ipad.
Overall, for the price, living space and location I would stay there again.
July 8, 2013
Rated 5.0 out of 5.0 by Rags One of my favorite's
Always Our stop coming back from New York and we will use this hotel always when making our trips.
July 5, 2013
Rated 5.0 out of 5.0 by rayferr Great Location
Great location, easy to get to all retail and local restaurants,nice large pool and very helpful staff.
July 3, 2013
Rated 5.0 out of 5.0 by wildpippi Comfortable bed--great room!
We splurged on a king suite with an in-room whirlpool and it was so spacious. The kitchenette was an added bonus and there was more than enough room!
The bed was extremely comfortable and we loved having pillow options--we will be back!
June 6, 2013
Rated 5.0 out of 5.0 by KIRK318 Clean and comfortable
This location was great for site seeing. Room was clean and quiet. Local area was a little run down but two miles up the road was a Walmart and lots of dining choices. Overall a great stay.
June 3, 2013
Rated 5.0 out of 5.0 by CivilWarTraveler Very pleasant stay
We had a very comfortable stay and the staff was very helpful. Location was great for our travels with restaurants and attractions nearby.
May 7, 2013
Rated 5.0 out of 5.0 by Mike1995 Best and "Bester"
The only thing better than the Room was the Staff of the hotel.
April 8, 2013
Rated 4.0 out of 5.0 by Ray34 Nice place and good area to stop at.
Our room was clean, the beds were comfortable and the front desk was able to upgrade us since we are Priority Club members. I would have given five stars overall, but our room had coffee in it, but didn't have a coffee maker. I had to go get one from the front desk. There are restaurants close by, so this is a good place to stop on your way down South or going back North.
April 7, 2013
Rated 4.0 out of 5.0 by tower13 Nice room and good hotel location
I was very happy with the room. I choose a 2 queen suite. It was a great location for our stop over, traveling from Florida.
Loved the size of the room and the price was right. The breakfast was also very good as always is my experience at HI express.
There was two issues in our bathroom. In the morning we were running out of toilet paper. When we arrived at the room there were two rolls 3/4 used and no replacements. At 7am we called for a replacement and was told that housekeeping was not in yet. My always prepared wife had brought our own. Also asked for an additional wash cloth and bath towel because there were four of us staying. The room was stocked for three. Again we were told that, housekeeping was not in yet.
At breakfast there weren't enough chairs to accommodate all the guests until about 9am when someone from the staff brought in a few.
I would stay there again. I hope these issues will be addressed.
April 6, 2013
Rated 3.0 out of 5.0 by AnnieB91 Little dated property
Nice room enjoyed the two room with a door. Had issue with WIFi. Had to make multi calls and go downstairs to get it fixed. Got room near elevator which when requested room specified not to have that. I normally would be ok but when a person checked in before me was given an option of which room they would like and they just drove in and did not have a reservation. I also had to tell them I was a priority member and was not given the variety of options the people before me were given.I had the pleasure of picking from their leftovers then the attendant went and refilled the basket after me.
March 26, 2013
Rated 1.0 out of 5.0 by tsgtSgt Sparton Room
Had one chair only at a desk that was too high for the chair. Carpet was filthy. Pillows were deplorable. I will never stay at a Holiday Inn Express again if this one is an example.
March 8, 2013
Rated 5.0 out of 5.0 by ReneeStayed Another good stay
HIX back on top of things. Great stay, no issues, clean room and friendly staff.
March 6, 2013
Rated 5.0 out of 5.0 by FayettevilleFamily Second Stay
This location was a great mid-way stop on our way to Florida from Syracuse, NY. It was our second stay in nine days as we used it on the way down and the way back home. I bumped up to the suite on the way home for a little bit of extra $$ and it worked out good as the kids could have their own area to decompress after being in the car 10+ hours. Staff was great, breakfast food was very good and hotel is right next to 95 with a gas station two doors down.
March 5, 2013
Rated 3.0 out of 5.0 by jandp not up to HIX standards
Bathroom sink didn't drain properly - something that should have been picked up by room attendants and corrected. Breakfast coffee just lukewarm and orange juice mostly water. When we mentioned these issues when checking out, the staff never offered apologies nor did they seem to care. We were very disappointed. We'll continue to seek out HIX properties in the future but will choose another brand when in the Petersburg area.
February 23, 2013
Rated 1.0 out of 5.0 by AimHigh2013 Bad Services...
1. Please its management needs to educate how to be pleasant to customers at the Front Desk. If they don't like what they are doing, leave it and look for another job.
2. I thought there should be hot coffee 24 hours but it is not. Coffee is only available at the breakfast.
3. Room service by housekeeper is not doing well. Forgot to clean my room one day and forgot refill another day.
I would not recommend others to stay here.
February 6, 2013
Rated 3.0 out of 5.0 by Noel So So
We didn't feel that this H. I. Express property was up to the standards of others we have stayed in.
February 6, 2013
Rated 5.0 out of 5.0 by MrClark Kudos!
Being a Marriott man I was extremely surprised and pleased about the Holiday Inn Express in Petersburg! What made the stay so pleasant was the amazing staff! They were friendly and extremely helpful! Definitely staying at these properties in the future! Keep up the amazing work!
February 5, 2013
Rated 5.0 out of 5.0 by Scklbusmommy Awesome Stay!!
I booked this room for my Husband and my son on there way to Florida, to meet me and my Daughter he said that it was the largest room, most comfortable, clean room he has been in. He said that everyone was very friendly and accommodating. My 7 year old really enjoyed the hot breakfast the next morning especially the cinnamon buns. He asked if he could bring one to his mom because he knew I would like them and your staff was gracious enough to wrap one up for him. It made his day. We will definitely add this hotel to our list. We travel back and Florida about 5-6 times a year.
November 27, 2012
Rated 3.0 out of 5.0 by Jake2012 Uncomfortable
The staff needs training on customer service. The manager in particular I cannot remember her name but she was really rude and acted as if she was bothered when I approached her with questions. I understand that this hotel services several soldiers daily but if a priority member ask for a 1 hour late checkout I think it should be granted oppose to charging the guest for a another night. The breakfast was horrible and one morning an employee wasn't at work with the key for the refrigerator key so the yogurt was not available. The beds are very uncomfortable.
November 4, 2012