Rated 3.9 out of 5 by 32
Rated 1.0 out of 5.0 by Tar00 Poor customer service.
Upon arriving at the hotel we were given poor service at the front desk and as a platinum priority club member, my guest and I did not feel welcomed. We were not aware that this was a green hotel, meaning the refrigerator was not plugged in until the next morning when we ate items we put in there the night before. Strange for a green hotel that the microwave would be plugged in but not the fridge. The internet was spotty and we had to re-login every 10 minutes. The phone did not dial out to the front desk, however, they were able to call and bother us in the a.m. when we had specifically asked for a late check-out the night before. After complaining to the front desk at check out I told them I would never stay at this hotel again and the staff was completely unconcerned. After a few poor experiences with treatment as a platinum priority club member I am reconsidering my loyalty to this brand.
May 3, 2013
Rated 5.0 out of 5.0 by pourhouse Great place to stay if working long days nearby
This was my third stay in the last 30 days. My room was upgraded as they apparently tracked my stays. The only downside was scrambled eggs each day. At other HIE I had the omelets on alternating days. Of course there are other breakfast foods available and I did eat those.
April 28, 2013
Rated 5.0 out of 5.0 by DADMI Outstanding Hotel in Michigan
We had a Doctors appointment and it was getting late. After eating Dinner in a local Restrauant we decided to spend the night there.
April 25, 2013
Rated 1.0 out of 5.0 by grjmaj problems galore and unhelpful staff
Our first problem involved being charged early. I have stayed at many Holiday Inns and have never been charged before even checking in. I normally hold my rooms with a personal card and then when I check in I will use either business or personal depending on the reason for my travel. This is the first time that a Holiday Inn charged my card before I even got there. I was not a late check in either. I was there about 3pm. The person that I spoke to about it had the attitude of "oh well, everybody does it". It was quite an issue getting it resolved. I had to wait for 4 days to get a credit back to my original card. Then we had a toilet that was clogged. The maintenance person knocked on the door, handed us a plunger and said that they would pick it up tomorrow. I was astounded. Isn't it their job to fix the problem? I am not an employee there. I would not stay there again. This hotel does not understand customer service.
April 19, 2013
Rated 1.0 out of 5.0 by PMRofMI Spring Break
Everything was excellent.
Food choices were typical for HI Express.
Cant please everyone.
Pancake maker was the best but batter was not very tasteful. Review came from a 10 and 7 year old.
Other than that, no complaints.
April 17, 2013
Rated 4.0 out of 5.0 by DaleLC Nice Hotel/Over Priced at certain times
This hotel is very nice but at times during peak periods the price point is a bit high but I still would stay here as this is a very nice hotel and the staff is great.
April 16, 2013
Rated 5.0 out of 5.0 by pourhouse Good room
Rooms are nice and all that was needed while basically just sleeping there. Hot tub and sauna were good to have as well.
April 13, 2013
Rated 3.0 out of 5.0 by shewolf33 clean rooms- but noisy
We had stayed here in Jan of this year..as I had to drop off art works to the art center in town. We drove 4 or 5 hours and were hoping the room would be lovely. It was but the only thing is we were placed near the elevator and the pool and we were lodging with two dogs... so this was not good. We have aussie’s and they are super intelligent and react to noise. the elevator and the yelling kids made for a tense time...but thankfully the young gentleman at front desk helped to move us down the hall to room 101. a much better room...
We returned to room 101 for the second time this year..as i had to pick up all the art from art center.
We had to wait at least 45 minutes ...past check in time.
so this was kind of rough as I was not feeling well...and it was kind of cold waiting out in the truck.
The room was nice and clean per usual.
the only thing - if traveling with dogs...is that the rooms are thin and it seems (not sure what the reason is) people are coming and going all night long. I could not sleep the first night...as the booms from the doors closing were quite loud.
and we had to constantly...help the dogs to adjust with this loud noise..
maybe it would be best if people would use the front doors only after 11 pm
just a thought....
also, the second night- we had a family upstairs that were very loud and it sounded like elephants crossing. I did call the front desk, tho i hated to do so..but she was kind and did make the call to the room above.
it did help for the most part.
It means a lot to travel and to be able to bring our dogs.
I just wish it were a bit less noisy.
at least it was clean...and this is important.
I realize that the hotel is not responsible for others who are not considerate of others.
the hotel itself does a great job and i am sure we will stay here again.
April 12, 2013