Rated 5.0 out of 5.0 by harley07 room noise
the people on the floor above me seemed to up all night making noise , when i would get to sleep the noise would wake me but this only happened one night.
March 12, 2013
Rated 4.0 out of 5.0 by GmanFman Comfortable, quiet and relaxing.
I thoroughly enjoyed my short visit at this hotel. I didn't use the facilties such as the pool or business center so I can't accurately comment on those aspects of this location. I was very pleased with the comfort of the bed, the overall room comfort as well as the furnishings such as the Flat Screen TV, refridgerator, microwave oven and room desk).
I had no problems with any noise from other guests and enjoyed a very peaceful night's sleep. The staff was very pleasant to deal with and accomodated me and my needs. I will definetly stay at this location again when I return in the future and I will recommend it to others also, mainly because of the cleanliness.
March 10, 2013
Rated 4.0 out of 5.0 by alexthefamilyman Good Hotel, Clean, Staff can be more cordiall
We came to this hotel to spend some time in Petosky. Great hotel and nice staff. Enjoyed our stay. Full breakfast could be better, but its better than a regular continental breakfast. Staff was good, attentive.
March 8, 2013
Rated 2.0 out of 5.0 by woodman5 Not Recommended
My wife and I recently stayed at this hotel. As frequent travelers and Priority Club gold members we find ourselves staying in many different HIE hotels and others throughout the country. Our recent experience at this location was not great for business travelers. It was over-run with children making alot of noise, there wase not a business desk in the room, The business center was a joke - was told to go to Office Depot to print a document. And the breakfast was terrible. We will be staying elsewhere next time we visit this area.
March 4, 2013
Rated 5.0 out of 5.0 by ismbaby2 Lovely rooms
We love the rooms and service in this hotel. We return frequently.
February 24, 2013
Rated 5.0 out of 5.0 by Tweb Great relaxing experience
Hotel was Really nice, clean and close all sorts of activities.
February 15, 2013
Rated 4.0 out of 5.0 by bb6150 Had better...
My family and I have been coming to this hotel for about 4 years now. This has been the only hotel we would consider when coming to the Petoskey, Harbor Springs area. Now, I'm not so sure. We were in town for a funeral, and booked kind of last minute. When I compared what price we paid to my brother in laws, he was $30 cheaper for the exact same room, and he had a valley view. Which to me wasn't important, but when they charge more for it, you could see my question. The bed desperately needed to be swapped with a new mattress. It wasn't comfortable at all. There were packs of kids running the halls all night which I blame on the parents not the hotel. We did attempt to call the front desk, but no one answered. It didnt matter a whole lot anyway, cause with the mattress, I wasn't sleeping much anyway. I will say that even though the breakfast selection hasn't changed in a while, the staff worked hard making sure there was always plenty available! The staff here is always pleasant and there has never been an issue with cleanliness!
February 9, 2013
Rated 5.0 out of 5.0 by RonJon60 Petoskey!!
The staff and management in Petoskey are the best anywhere!
As a fairly frequent guest, the people at the front desk always call me by name, and are more than accomodating.
Renee, Kenny, Nancy, and Ronnie are awesome!
February 4, 2013
Rated 2.0 out of 5.0 by puckman Average, did not recognize a platinum member; nor did they attempt to go above an beyond
Average when compared to other HI Express properties. When I saw that they had high ratings and amenities like fireplaces, etc.....I went out of my way to stay here. Staff was not very pleasant, and seemed too preoccupied to assist guests.
January 28, 2013
Rated 3.0 out of 5.0 by Gerald66 Lack of Value
As a frequent visitor to Petoskey Michigan I am well aware of all the hotels in the area. Although I am a Priority Club (gold) member and have been for a number of years this is the first and LAST time I will stay at the HI Express in Petoskey. Although the hotel was nice, it is VERY overpriced in comparison to other HI Expresses or comparable hotels in the artea.
There was no acknowledgement as being a Prioirty Club member
January 14, 2013
Rated 5.0 out of 5.0 by Miki45 Excellent!
It's very good place for to stay.And my kids love to ride the limo!!!
January 10, 2013
Rated 3.0 out of 5.0 Cranky Staff, Broken TV, and Noisy House Keepers in the Hall
Title about says it all. The hotel is very nice, close to everything, has a comp shuttle service that will run you just about everywhere, and the room was very comfortable. However, I'm not sure if it was the holiday that had everyone in a sour mood, but a simple request of a late check out was met with a very rude "Only Priority Club members get late check outs." It just so happens that we are Priority members, someone just neglected to list us as such. Next our TV remote "was brand new" but didn't work, and the beautiful flat screen TV in our room didn't allow didn't allow for us to turn it on mannually. After a quick walk down to the front desk I was told that someone would be there soon to program it or whatever, but alas, no one ever showed even after a second call. Finally, the next morning, we woke at 8:45 to house keeping loudly knocking on doors and shouting to each other up and down the hallway. We realize that everyone has a job to do, but we happen to have paid a premium to stay at this hotel for our event even though we actually live within a 45 minute drive, so we didn't think that it was unreasonable for us to expect a friendly staff, a working TV, and to be able to sleep in a little late in the morning. I still would recomend this hotel to out of town guests in the future, but I'm not sure that my wife and I will be back when we could stay on premises across the street next time. -NM
January 6, 2013
Rated 3.0 out of 5.0 by businesstrainer Poor business center
The room and overall hotel is nice. However, if you need to print in the business center - forget it. It took me about one hour. First, tried to print from my flash drive - didn't work. Then went back to my room on the 3rd floor to email the 2-page PDF document. Then back down only to find out I could not open my Charter email website. Then back to the room and used another email account. Then went back down only to find out I could not print a PDF! The desk clerk was very busy, but went out of his way to help me. He gave me a hotel email to send the doc, but he never got it after several attempts (me going back and forth, each time waiting my turn at the front desk#. I waited around a long time while he took care of customers #no other help). Then he gave me another email address which he set up so he could receive my doc and print it. Eventually he was able to print it for me. I normally request the first floor, but got the 3rd due to a basketball team on the 2nd floor, so it was quieter, but lots more running back and forth due to the business center problems and busy elevators. Please fix this so other business guests can use it.
December 6, 2012
Rated 4.0 out of 5.0 by bubba2 Breakfast
We did not feel the breakfast was up to the quality of other HI Expresses we have stayed at including the one in Gaylord that we stayed at the previous night. Wasn't terrible, just wasn't as good as expected. Overall tho was a good experience and would not be afraid to go back again. Nice view of the valley!
November 27, 2012
Rated 5.0 out of 5.0 by Juhstin2000 Everything was Great, except..
My only complaint is Hard Water!!! Otherwise; Very clean. Comfortable. Pleasant and helpful staff. The complementary limo not only took us to and from the casino but out for dinner to a downtown pub.. If you're not bothered by hard water it's a great place to stay but unfortunately for me, it's a deal breaker..
November 3, 2012
Rated 5.0 out of 5.0 by Djtut Excellent visit!
Excellent location, service and staff. This is our favorite place! Had a great up-graded rom - thank you. We will defiantly be back.
November 2, 2012
Rated 5.0 out of 5.0 by pam64 Great service
We had a great stay, it was very quiet to relax and the staff was very helpful. We'll definitely go back
October 26, 2012
Rated 5.0 out of 5.0 by CH51 Suites
The 2 bedroom suites are a great value for a family. Beds are very comfortable, accomodations are clean and very well maintained.
We look forward to coming back!
October 23, 2012
Rated 5.0 out of 5.0 by steckle Awesome room and wonderful time!
What's not to love about this hotel. Great pool area. Large rooms. Good food. We had a great time on a one-night family vacation. The kids wanted to stay for a week! Nothing short of perfect like you expect from the Holiday Inn Express Brand! We never stay anywhere else!
October 15, 2012
Rated 1.0 out of 5.0 by wdj47 bad nite in petoskey
we drove a long ways to visit Petoskey. hunted for a room with a view and a hot tub. it was quite spendy but we felt we earned it. The room was on the fourth floor. the couple upstairs apparently had been out drinking and upon returning to their room started a long , excessively loud argument. They both stomped around like they were on patrol, throwing things, dropping things, yelling etc. we called the manager finally at 12:30 in about 30 minutes the yelling stopped after the male of the the couple yelled " go ahead and call the police" the yelling stopped but the stomping and dropping things continued. we both took sleeping pills , overslept and had a very bad night of it , were groggy all day from lack of sleep and some what grumpy ourselves due to the bad night. In the morning we spoke to the day manager about the issue , there was no log of the matter. but she did say she would bring the matter to the general manager. As yet we have heard nothing form anyone about this.
October 15, 2012
Rated 4.0 out of 5.0 by Grace2008 Comfortable bed,but the pillows were VERY uncomfortable!!!
We enjoyed our stay, but the pillows on the bed need to be replaced!!
October 14, 2012
Rated 5.0 out of 5.0 by wearytraveler44 Wonderful stay
We were in town for a wedding and while we didn't spend much time at the hotel, our time spent there was wonderful. Our room was great and we loved the view of the Fall Foliage. Thanks!
October 12, 2012
Rated 5.0 out of 5.0 by hlmski the view, space and limo were awesome
Our view was amazing, they asked if I wanted to upgrade to a two bedroom suite and it was sooo awesome to have the two bathrooms. I had four girls with me and then when they told us that we had use of the limo to head for dinner, my girls were soo excited!! The pool and hot tub were great as well!!
October 9, 2012
Rated 5.0 out of 5.0 by edie1mt Best service I could ask for
My boyfriend and I stayed at this hotel for a night around March because I had an interview for an internship up north. Honestly, I have never experienced such a wonderful staff. The limo driver was willing to drive us right across the street with no complaints, and even took us back and forth when we forgot something. The front desk was always very kind. The room was wonderful, with a comfortable large bed and great television....but what really blew my mind was when we were in the pool. It said that the pool closed at ten I believe, and we stayed a bit longer because we had the pool to ourselves. The limo driver that had previously driven us came in to close down the pool, but said not to worry, and that we could stay for an extra half an hour!! Again, the most wonderful service I could ask for. Thanks for a great stay!
October 8, 2012