Rated 4.4 out of 5 by 84
Rated 4.0 out of 5.0 by Kay57 Good location
Quite and comfortable. Good breakfast. Good location not far from downtown. Opening the exercise room a little earlier would be helpful to early risers.
August 16, 2013
Rated 5.0 out of 5.0 by Cathy559 Will stay again
I have no complaints about this hotel. I really appreciated their attention to detail, even going as far to have someone clean the windshields of their guest cars. I thought that was pretty nice especially they can be pretty covered in bugs by the time you get to Petoskey. The staff was pleasant, the location was great, and the complimentary limo service was an unexpected perk. We will definitely be back.
August 14, 2013
Rated 5.0 out of 5.0 by SueandDave Great room - Great view
We stayed on a Monday at the end of July. We booked a two queen room with a valley view. We were upgraded to an executive suite which was fantastic! Having two bathrooms and two rooms with tvs was great with the kids. The view was wonderful especially in the morning with the sun rise. The pool area is nice and the breakfast is the usual HIE offerings. The staff was friendly and professional. This was our second stay here and we'll stay here again when we're in the area.
August 5, 2013
Rated 5.0 out of 5.0 by Familytraveler92692 An outstanding experience from front to back
Who would have thought that a hotel in Petoskey would be one of the highlights of our trip? This is a place that gets it right all the way around! The cleanest room of our tour. An outstanding, breathtaking view (the "Valley View" upgrade is money well spent) that even on a slightly overcast morning had a beautiful sunrise. The desk staff was extremely accommodating and very helpful with advice regarding the local area. In the 26 years of doing my own travel plans, I generally think of hotels as a place to simply stop between destinations. I've only found two that I have later considered to be destinations themselves. I think I've just found my third.
August 3, 2013
Rated 5.0 out of 5.0 by Betsy500 Two room suite. Nice!
We were pleased with the 2 room suite with the Valley View ,which is beautiful.
Living rm. with fire place, balcony, pull out sofa, flat screen T.V. and full kitchen and bath
Bedrm. with 2 Queen beds, flat screen T.V., balcony, full bath and a total of 4 phones.
Very nice and very comfortable. More than we expected!
The complimentry limo..nice!!! Though we didn't use it.
July 30, 2013
Rated 5.0 out of 5.0 by AAAFreqTraveler Outstanding Hotel
I travel 4 days a week and stay here at least 3 times a year.
The staff and rooms here are excellent!
All rooms are good, but the business suites and the Presidential sweet are the best I've stayed in.
July 25, 2013
Rated 5.0 out of 5.0 by jilld1970 great property
Nice location, breakfast is ok.. nothing exciting. Staff friendly and helpful.. great view of the valley from the back of property.
July 17, 2013
Rated 4.0 out of 5.0 by 6233 Beautiful View
Beautiful view and a comfortable room. Inconsiderate guests slamming doors, which is not within the hotels control. I recommend staying at this hotel and close the doors gently please! :)
July 9, 2013
Rated 5.0 out of 5.0 by Charlie64 Very nice suite
I reserved a standard room for 2 nights and was surprised that I received a suite room for the same price. I appreciated the extra space. Everything about this staying experience was excellent.
July 7, 2013
Rated 5.0 out of 5.0 by Fast46 Overall great experience
Will stay and recommend. Close to town and casino. Great sunset over the bay.
July 7, 2013
Rated 5.0 out of 5.0 by drjan63 Treat you like family; make the world better
When my family experienced a medical emergency while on vacation, the family of professionals at Holiday Inn Express Petoskey provided comfort. Their professionalism and ability to be flexible was calming during our medical crisis. The Limo was an added bonus!
July 4, 2013
Rated 4.0 out of 5.0 by Lennie66 Noises
We asked for a quiet room and most of the time it was. But for some reason we heard sounds like someone upstairs from us was walking on a concrete floor. It was a little hard to sleep hearing that noise. Otherwise our room was very clean and we had a nice view (even though we had to pay more for it!).
July 3, 2013
Rated 5.0 out of 5.0 by GmaG Petosky Fun
This stay was quick but fun. The room was very nice and I did like having the bedroom separate. Petosky is very fun so I will be coming back.
June 29, 2013
Rated 3.0 out of 5.0 by SGrabow Staff
We experienced an extremely noisy night at 2:30 a.m. and had to go to the front desk twice to have it taken care of. The next morning nothing was offered to us and NO one even apologized for our night. We were give a 15% discount on our room for that night after my wife asked if Holiday Inn would do anything for us for having such an awful night. The staff during the day shift was NOT very welcoming or warm upon our arrival and they were the same staff that did not apologize or offer us anything for our trouble.
June 1, 2013
Rated 5.0 out of 5.0 by Drewbert Great service in a gorgeous setting
The people at the front desk were friendly and courteous. They recognized my Platinum membership and upgraded my room. I love the Petoskey area, and this hotel is the place to stay for me.
May 22, 2013
Rated 1.0 out of 5.0 by Tar00 Poor customer service.
Upon arriving at the hotel we were given poor service at the front desk and as a platinum priority club member, my guest and I did not feel welcomed. We were not aware that this was a green hotel, meaning the refrigerator was not plugged in until the next morning when we ate items we put in there the night before. Strange for a green hotel that the microwave would be plugged in but not the fridge. The internet was spotty and we had to re-login every 10 minutes. The phone did not dial out to the front desk, however, they were able to call and bother us in the a.m. when we had specifically asked for a late check-out the night before. After complaining to the front desk at check out I told them I would never stay at this hotel again and the staff was completely unconcerned. After a few poor experiences with treatment as a platinum priority club member I am reconsidering my loyalty to this brand.
May 3, 2013
Rated 5.0 out of 5.0 by pourhouse Great place to stay if working long days nearby
This was my third stay in the last 30 days. My room was upgraded as they apparently tracked my stays. The only downside was scrambled eggs each day. At other HIE I had the omelets on alternating days. Of course there are other breakfast foods available and I did eat those.
April 28, 2013
Rated 5.0 out of 5.0 by DADMI Outstanding Hotel in Michigan
We had a Doctors appointment and it was getting late. After eating Dinner in a local Restrauant we decided to spend the night there.
April 25, 2013
Rated 1.0 out of 5.0 by grjmaj problems galore and unhelpful staff
Our first problem involved being charged early. I have stayed at many Holiday Inns and have never been charged before even checking in. I normally hold my rooms with a personal card and then when I check in I will use either business or personal depending on the reason for my travel. This is the first time that a Holiday Inn charged my card before I even got there. I was not a late check in either. I was there about 3pm. The person that I spoke to about it had the attitude of "oh well, everybody does it". It was quite an issue getting it resolved. I had to wait for 4 days to get a credit back to my original card. Then we had a toilet that was clogged. The maintenance person knocked on the door, handed us a plunger and said that they would pick it up tomorrow. I was astounded. Isn't it their job to fix the problem? I am not an employee there. I would not stay there again. This hotel does not understand customer service.
April 19, 2013
Rated 4.0 out of 5.0 by DaleLC Nice Hotel/Over Priced at certain times
This hotel is very nice but at times during peak periods the price point is a bit high but I still would stay here as this is a very nice hotel and the staff is great.
April 16, 2013
Rated 5.0 out of 5.0 by pourhouse Good room
Rooms are nice and all that was needed while basically just sleeping there. Hot tub and sauna were good to have as well.
April 13, 2013
Rated 3.0 out of 5.0 by shewolf33 clean rooms- but noisy
We had stayed here in Jan of this year..as I had to drop off art works to the art center in town. We drove 4 or 5 hours and were hoping the room would be lovely. It was but the only thing is we were placed near the elevator and the pool and we were lodging with two dogs... so this was not good. We have aussie’s and they are super intelligent and react to noise. the elevator and the yelling kids made for a tense time...but thankfully the young gentleman at front desk helped to move us down the hall to room 101. a much better room...
We returned to room 101 for the second time this year..as i had to pick up all the art from art center.
We had to wait at least 45 minutes ...past check in time.
so this was kind of rough as I was not feeling well...and it was kind of cold waiting out in the truck.
The room was nice and clean per usual.
the only thing - if traveling with dogs...is that the rooms are thin and it seems (not sure what the reason is) people are coming and going all night long. I could not sleep the first night...as the booms from the doors closing were quite loud.
and we had to constantly...help the dogs to adjust with this loud noise..
maybe it would be best if people would use the front doors only after 11 pm
just a thought....
also, the second night- we had a family upstairs that were very loud and it sounded like elephants crossing. I did call the front desk, tho i hated to do so..but she was kind and did make the call to the room above.
it did help for the most part.
It means a lot to travel and to be able to bring our dogs.
I just wish it were a bit less noisy.
at least it was clean...and this is important.
I realize that the hotel is not responsible for others who are not considerate of others.
the hotel itself does a great job and i am sure we will stay here again.
April 12, 2013
Rated 5.0 out of 5.0 by harley07 room noise
the people on the floor above me seemed to up all night making noise , when i would get to sleep the noise would wake me but this only happened one night.
March 12, 2013
Rated 4.0 out of 5.0 by GmanFman Comfortable, quiet and relaxing.
I thoroughly enjoyed my short visit at this hotel. I didn't use the facilties such as the pool or business center so I can't accurately comment on those aspects of this location. I was very pleased with the comfort of the bed, the overall room comfort as well as the furnishings such as the Flat Screen TV, refridgerator, microwave oven and room desk).
I had no problems with any noise from other guests and enjoyed a very peaceful night's sleep. The staff was very pleasant to deal with and accomodated me and my needs. I will definetly stay at this location again when I return in the future and I will recommend it to others also, mainly because of the cleanliness.
March 10, 2013
Rated 4.0 out of 5.0 by alexthefamilyman Good Hotel, Clean, Staff can be more cordiall
We came to this hotel to spend some time in Petosky. Great hotel and nice staff. Enjoyed our stay. Full breakfast could be better, but its better than a regular continental breakfast. Staff was good, attentive.
March 8, 2013
Rated 2.0 out of 5.0 by woodman5 Not Recommended
My wife and I recently stayed at this hotel. As frequent travelers and Priority Club gold members we find ourselves staying in many different HIE hotels and others throughout the country. Our recent experience at this location was not great for business travelers. It was over-run with children making alot of noise, there wase not a business desk in the room, The business center was a joke - was told to go to Office Depot to print a document. And the breakfast was terrible. We will be staying elsewhere next time we visit this area.
March 4, 2013
Rated 5.0 out of 5.0 by ismbaby2 Lovely rooms
We love the rooms and service in this hotel. We return frequently.
February 24, 2013
Rated 5.0 out of 5.0 by Tweb Great relaxing experience
Hotel was Really nice, clean and close all sorts of activities.
February 15, 2013
Rated 4.0 out of 5.0 by bb6150 Had better...
My family and I have been coming to this hotel for about 4 years now. This has been the only hotel we would consider when coming to the Petoskey, Harbor Springs area. Now, I'm not so sure. We were in town for a funeral, and booked kind of last minute. When I compared what price we paid to my brother in laws, he was $30 cheaper for the exact same room, and he had a valley view. Which to me wasn't important, but when they charge more for it, you could see my question. The bed desperately needed to be swapped with a new mattress. It wasn't comfortable at all. There were packs of kids running the halls all night which I blame on the parents not the hotel. We did attempt to call the front desk, but no one answered. It didnt matter a whole lot anyway, cause with the mattress, I wasn't sleeping much anyway. I will say that even though the breakfast selection hasn't changed in a while, the staff worked hard making sure there was always plenty available! The staff here is always pleasant and there has never been an issue with cleanliness!
February 9, 2013
Rated 5.0 out of 5.0 by RonJon60 Petoskey!!
The staff and management in Petoskey are the best anywhere!
As a fairly frequent guest, the people at the front desk always call me by name, and are more than accomodating.
Renee, Kenny, Nancy, and Ronnie are awesome!
February 4, 2013