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Rated 4.5 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by A slice of heaven Stayed here for a weekend wedding. Great location, clean, great breakfast, staff is super happy and helpful, rooms are a nice size and modern. Thanks H.I. Express!!!!! April 10, 2014
Rated 5.0 out of 5.0 by Paddy67 Always a joy to relax and stay with you all. The staff is terrific, the amenities are plenty and the beds are very comfy. April 10, 2014
Rated 5.0 out of 5.0 by customer care Really customer service was great .Enjoyed my stay at this location. April 5, 2014
Rated 3.0 out of 5.0 by Customer service Overall nice stay and touch with having someone clean the snow off cars in the morning! Need to turn up the heat on the water, I mentioned to the desk clerk on Saturday AM but nothing was done nor a follow-up with me if it was done. I also requested my priority number be added on Friday night and when I got the bill on Sunday, no priority number. A total lack of follow-up on the front desk clerks part. I should not have had to follow up and she should have left me a message that it was done as requested. Thanks. March 19, 2014
Rated 4.0 out of 5.0 by Comfortable rooms and friendly staff My daughter and I stayed at this Hotel for three days and three nights and we were completely comfortable during our time. The staff, especially Ronnie, was very friendly and helpful when recommending restaurants and accommodating us with our needs. The limo driver was also very friendly and courteous and what a wonderful service to provide for the hotel guests. There was a variety of foods offered at the breakfast bar and the lounge was very nice. If we are ever in the area again, we would definitely stay with Holiday Inn Express. March 8, 2014
Rated 5.0 out of 5.0 by Group stay of Ski Team Our ski team stayed here for the high school State Finals competition. The staff has wonderful in setting up a great stay for us. They were very patient with us from setting up 2 blocks of rooms (one for coaches/racers and a second block for families) to filling out paperwork for our school district. They reserved the conference room so we could have a pizza dinner. The staff had great recommendations for local restaurants. All the staff were helpful and plesant; Marjaree is the manager and she was top notch! February 28, 2014
Rated 5.0 out of 5.0 by SO Clean!!!!! We have stayed at this Holiday Inn Express many times!! We will come back!!! So clean! February 26, 2014
Rated 5.0 out of 5.0 by Excellent property Overall, we enjoyed our three night stay. We had a queen executive suite with a kitchenette, fireplace and lovely view. We appreciated the 2 full bathrooms and full size fridge. The furnishings were very comfortable. The beds and pillows were outstanding! The staff were prompt, courteous and friendly. Breakfast was comparable to those in other chain hotels. We used the pool and spa every night after skiing. They were also outstanding. The only issue we had was that we could hear every step, movement and sometimes conversations of those directly above us. As usual in many hotels these days, other guests inconsiderately let doors slam and children run in the hallways, which also caused sleep interruption. However, I would return to this property again because the pros definitely out-weighed the cons. I would take some earplugs though. February 25, 2014
Rated 4.0 out of 5.0 by Nice visit Overall a nice visit. It was a bit crowded in the breakfast area, but not a big deal. Would stay again. February 21, 2014
Rated 4.0 out of 5.0 by Another Great Stay, Just Disappointed w/ Customer Service I have stayed at this hotel countless times and each time is better than the trip before. Love the hotel and the staff. Everyone at this hotel is great, especially Nancy, she's the best!!! I am however a little disappointed with the cusotmer service regarding an item I left behind on my last trip. My recent stay was for three nights and upon arriving home my first night back, I realized I forgot my electric toothbrush. I called right away (did not speak to Nancy# and sure enough housekeeping had tunred it in. Great! I was asked if they could ship it out using the credit card I used for my stay and I confirmed. After 5 days I called back to make sure it was mailed out. The person #not Nancy# who answered told me it was sent out and should arrive shortly. Tonight #2 days later), I just called back. I was planning on confirming my address, however, the guy who answered the phone told me it is still at the front desk. Very disappointing. I am driving up this weekend to pick it up. Way out of my way but I don't think they ever had any intention of mailing it. February 20, 2014
Rated 5.0 out of 5.0 by Great location, Clean rooms, Next to three ski slopes The staff are very friendly, clean rooms, comfortable beds, breakfast not the best but it was free so not complaining. Free limousine service. January 26, 2014
Rated 5.0 out of 5.0 by great location for a ski trip We really enjoyed our first time visit here and we have booked another stay already. Our room was great, the pool, hot tub, and sauna were fantastic, breakfast was ready. Plenty of restaurants nearby and complimentary limo service to make it a great experience. We choose this location because of the proximity to three ski slopes and it worked out wonderfully for us. January 12, 2014
Rated 5.0 out of 5.0 by Continue to be impressed I travel quite often but have never written a review and I also never give all high marks on surveys but the Petoskey Holiday Inn continues to impress me. My husband and I live less than an hour away and this hotel is our getaway once or twice a year. The suites are amazing, the limo shuttle is a treat and the staff members are always friendly and helpful. Between the two of us, we probably stay in hotels about 20 times/year for work or vacation and we've become pretty particular about our accommodations. We've stayed at this Holiday Inn at least five times in the past few years and absolutely love it - every time. Keep up the good work! January 8, 2014
Rated 4.0 out of 5.0 by Good but noisy Our stay for a family ski trip was good. The hotel itself presented well and breakfast was plentiful but busy. The noise level when we were inside the rooms seemed very loud. In fact we had to call the front desk one night. Rowdy kids or irresponsible parents? The rooms didn't keep much sound out. All else was good. A nice central location. January 3, 2014
Rated 5.0 out of 5.0 by Grea Staff. Great value during a high demand time during Christmas Break with skiing and other winter sports. Great accommodations and the staff went out of there wat to help. December 31, 2013
Rated 5.0 out of 5.0 by Satisfied The manager and staff are friendly and helpful. I would recommend staying here to friends and fellow associates. I liked having the new elyptical machine in the workout room also. Thank you December 16, 2013
Rated 3.0 out of 5.0 by Generally pleasant, but room for improvement For the price, the room amenities and cleanliness were great. Unfortunately, the in-room jacuzzi tub did not work. By the time we tried to run the tub, we had already settled into the room; it was much too late to bother with changing rooms or calling for service. An entire teenage sports team was partying in the room next door. We tolerated the laughing, yelling, squealing and other random noise all evening. However, as my wife was trying to rest for a heart procedure at the hospital the following morning, I finally had to go downstairs and ask the front desk to intervene. They did and the problem was solved immediately. It seemed odd to have a HUGE suite, with full kitchen, jacuzzi tub, living room area, etc. furnished with only double full beds (rather than queen or king). I would recommend up-sizing the beds or going to a single, larger bed. December 12, 2013
Rated 5.0 out of 5.0 by always a great stay I was very happy with our last stay in Petoskey. The staff is very helpful and makes making reservations and checking in very easy. I felt very welcomed by the front desk staff. We had adjoining rooms this time and both rooms were very clean. I am very picky about cleanliness and always wipe down a few areas myself just to feel like it's clean. When I did that this time it was nice to not pick up dirt and hair as I often do in other hotels. The housekeeping seems to really do a great job. I like that they allow dogs since I like to bring mine along, but I wish that they had doggie pick up bags for other dog owners who can't seem to carry bags with them as I do. I say this because when I went out on the porch I looked down and saw what another dog owner didn't pick up. But that was the only negative thing and really isn't the hotels fault. This is a really nice place to stay close to a lot of restaurants and not far from downtown. November 20, 2013
Rated 5.0 out of 5.0 by Hotel of Choice I travel for business year round and the Holiday Inn Express is my favorite hotel in Petsokey for a variety of reasons. From the warm reception to the clean and comfortable rooms it cannot be beat. Restaurants are located within an easy walk and if desired a complimentary limo service will take you to any point within the city limits. Do yourself a favor and book your next overnight in Petoskey at the Holiday Inn Express. November 17, 2013
Rated 3.0 out of 5.0 by Beds need replaced Hotel is clean as always, but bed was so uncomfortable and worn. Breakfast was delicious. Hopefully they will replace mattresses soon. This has been one of our favorites, but mattresses need replacing or we may stay elsewhere. Also, members were only given a bottle of H20. November 1, 2013
Rated 5.0 out of 5.0 by Never disappointed in my stay Nice hotel, very clean and people at the front desk very friendly. I wish the pillows were more comfortable. They always seem lumpy to me. Just a pillow sob I guess. Otherwise, Holiday Inn never disappoints me. November 1, 2013
Rated 3.0 out of 5.0 by No extra perks for platinum priority club members Check in staff mentioned our platinum priority club status, but there was no free water bottles, no room upgrade, later checkout was reluctantly granted until 12:30. We were confused since the traverse city holiday inn express always let's us know the 2:00 late checkout on Sundays is a given. Nice hotel, great location, limo service is a nice bonus. October 30, 2013
Rated 4.0 out of 5.0 by my stay great hotel - clean - staff was good parking was a little tuff - opportunity is the tv guide - i had a guide both in my room and on the tv but the only information it gave was the network for each channel, could not find out what was playing on channel without going to that channel - went down to get help staff said wow we are going to have to speak with our cable company October 30, 2013
Rated 5.0 out of 5.0 by Wonderful hotel! Recently we stayed here for the weekend for a family event in Petoskey. From the check-in experience to check-out it was a great experience. The young man at front desk check-in provided us with highlights of the Petoskey area, suggestions for activities and a dining guide. He is very knowledgeable and professional. The suite was clean, very large, well stocked and very comfortable bedding! Our daughter dropped her debit card in the parking lot. A wonderful hotel guest gave it to front desk staff and they located my daughter. The price for our suite was so reasonable. Thank you to the staff for a great experience!! We will return. October 24, 2013
Rated 5.0 out of 5.0 by October Wedding party was delighted So happy with our experience at Holiday Inn Express. The staff went above and beyond to assist us with our accommendations. The rooms were spacious and clean and comfortable. The price was reasonable. The pool was big enough for many people. Some guests were satified with the breakfast and some thought it was just OK. Our party had six rooms, including a suite and a pet friendly room and everyone was satisfied. I would recommend this spot for all occassions. October 23, 2013
Rated 5.0 out of 5.0 by Staff The staff was very accommadating, especially, Nancy, she was very helpful with reservations changes. Thank you VERY MUCH. Also was very impressed with big screen, HD TV and HBO too! October 22, 2013
Rated 5.0 out of 5.0 by Beautiful Valley View This was our second time staying here. Great service both times. The pool and hot tub were nice for relaxing. The view of the Valley was amazing with the fall colors! Would highly recommend. October 21, 2013
Rated 5.0 out of 5.0 by Impressive!! Very nice and friendly staff. Great view. Large TV. Courtesy limo is a very nice perk! I would stay again in a heartbeat. October 21, 2013
Rated 5.0 out of 5.0 by Comfortable Bed & clean. We were very happy with the quality of stay. Not sure how old it is , but everything seemed very clean.We had not made a reservation, but redeemed points for our stay which went quickly.We would recommend this location and lookk forward to returning. October 20, 2013
Rated 5.0 out of 5.0 by Great room with fantastic view This is an exceptionally nice hotel. It was so comfortable that we stayed an extra day instead of moving on as planned. The room was large and the beds very comfortable. The view was spectacular from the balcony. I would recommend this hotel highly and will stay there again the next time we are in the Petoskey area. The picture was taken from the balcony of the room. October 18, 2013
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