Rated 4.3 out of 5 by 94
Rated 5.0 out of 5.0 by Rebecca12355 Service
Staff is awesome.
Gym needs to be updated
Rudy's is on the parking lot of the hotel
August 12, 2014
Rated 5.0 out of 5.0 by Rebecca12355 Great staff
Great staff, the check in with the gentlemen was a breeze
August 11, 2014
Rated 2.0 out of 5.0 by JMGS El agua de la habitacion no funciono adecuadamente
Al bañarse salia agua 30 segundos y se cortaba 30 segundos y así fue mientras nos bañamos 4 personas. En el lavabo era igual.
Reporte la falla en recepción pero la srita. que recibio la queja no mostró ninguna intencion de arreglarlo y solo me indico que era posiblemente falla de la bomba y que no tenia cuartos disponibles para moverme!!
Al dia siguiente lo revisé con la Gerente Argentina" y me atendió muy amablemente.
August 6, 2014
Rated 5.0 out of 5.0 by FrecuenTraveler Great service and personnel, but not enough.
- I realy like this hotel service, the personnel was always happy to help.
- Very clean and confortable.
- Rooms are quite clean as well as the bathroom.
- Not close to any shopping area.
- As a IHG rewards club member I did not like that ones my reservation was place, I was not able to cancel it and not losse my points. And ot is quite bad that ones you select that you want to use your points, just this hotel was abailable, and just one type of bedroom.
August 4, 2014
Rated 5.0 out of 5.0 by EL PADRE SANTO Excelente estancia...muy recomendable
Excelente servicio, precio y ubicación. .. mis felicitaciones al personal que siempre te recibían con una sonrisa..... el horario de la alberca excelente....
July 30, 2014
Rated 5.0 out of 5.0 by Ron85 Comfortable
My recent stay at the Holiday Inn Express in Pharr, TX was very pleasant. Friendly
July 23, 2014
Rated 5.0 out of 5.0 by jansan Cama super coomoda
Las instalaciones excelentes y las camas super comodas para descansar
July 14, 2014
Rated 4.0 out of 5.0 by diavir breakfast wasn't what i was expecting
I've chosen this hotel because offered a breakfast buffet comparing with other hotels near from there that offered just continental breakfast, I was very disappointed when I came to breakfast, and there was just another continental breakfast like the other hotels, there wasn't fruit, hot cakes or yogurt, I asked to the staff and they told me that there no was more fruit or yogurt and it was only 9 am, is supposed that the breakfast was from 8 to 10 am and there no was anything called buffet. to be honest maybe next time i will choose another hotel that offer me just continental breakfast and the rate will be cheaper than this.
July 14, 2014
Rated 3.0 out of 5.0 by easylady66 dirty pool
The pool was dirty. The bathroom floor had dirty grout. The bathroom vent was extremely loud.
June 30, 2014
Rated 5.0 out of 5.0 by Cris11 Great location!
I love that this place is so close to all the great dine in places. Everyone is so friendly! I love it here!
June 30, 2014
Rated 5.0 out of 5.0 by Candy62 Great Guest Services
Had a great experience, rooms were nice and clean, bed was very comfortable, breakfast selection was just right...great customer service, great location for other eating places... guest services staff in the front desk was nice and friendly.... highly recommended...
June 23, 2014
Rated 5.0 out of 5.0 by rachie76 Exceptional Service
One of the best hotels I've stayed in. The staff were so helpful and friendly. I felt very safe and comfortable. My children loved the breakfast and happy hour food. I can not express enough how nice and helpful the staff are. They made our mini vacation very enjoyable.
June 23, 2014
Rated 5.0 out of 5.0 by Mylife Great Customer Service!!
The front desk staff at this hotel is amazing, They were very helpful and kind, this was the first time for my family to book a hotel in Pharr Tx. It's good to know that I can come back to this hotel and expect the same great service from the staff. I had many choices of hotels since there were two others right across the street, but I'm glad I choose this hotel.
June 15, 2014
Rated 5.0 out of 5.0 by topdawg_729 Overall Excellency.
The best Hotel / Motel I have ever stayed in. The cleanliness of the grounds outside and the inside of the entire place is amazing. And the courtesy of the staff is unmatched, plus the comfort of the rooms are amazing as well, I have stayed pretty much in almost every room at this place in the last two years and I've yet to find any flaws. I would highly recommend this place to others.
June 9, 2014
Rated 5.0 out of 5.0 by Bigtompete Clean, comfortable, and great customer service!
I stay here once a month and it is always very comfortable! The employees are friendly and the hotel is always well cared for.
June 9, 2014
Rated 5.0 out of 5.0 by SPU54 It's the staff
I always like using this hotel when in the Rio Grande Valley because it is always clean, well maintained and I can count on my room being perfect when I arrive. But the real reason I stay here is the staff. They are willing to go "above and beyone" to help make your stay the best it can be.
It's the staff that makes this a 5-star experience.
June 1, 2014
Rated 5.0 out of 5.0 by Huntfishfool Great Staf
we stay here about 20 times through out the year. The staff and the clean rooms is the reason we come back time after time..
June 1, 2014
Rated 5.0 out of 5.0 by Thelmac20 Weekend Getaway!!
The hotel was amazing - the staff was awesome! and the room we were given was cold - clean and comfortable!!!
May 30, 2014
Rated 5.0 out of 5.0 by Hotelpro Great hotel
Love the new pillows and bedding. Fabulous staff, fabulous staff, fabulous staff---Argentina!
May 13, 2014
Rated 5.0 out of 5.0 by Cat14 Loved our stay!
We were at this hotel, off and on for about 3 weeks on business, last month. The staff addressed me by name ( they didn't have to remember me). The rooms were spotless every day. Breakfast was fresh and delicious. Just a very pleasant place to be in the Valley.
May 4, 2014
Rated 1.0 out of 5.0 by KevinG213 Poor Management and No Housekeeping
I stayed at this hotel for three nights, and in that time my room was never serviced by housekeeping. I checked in Tuesday and left about 9:45 am Wednesday to go to work and removed the do not disturb sign. When I returned that evening the room was not made up. The front desk told me my room was listed as Do Not Disturb, and she said they probably never checked it again after seeing the DND sign early in the morning. The clerk told me she would talk to housekeeping and make sure it was the room was serviced the next day. On Thursday, I left at 9:30am and removed the Do Not Disturb, and when I returned that evening the room had once again not been serviced. I called the front desk and asked to talk to the Manager on Duty, and was told that he was "sitting in the breakfast area" and would call me back. He never did. I guess sitting in the breakfast area watching TV or whatever he was doing was more important than talking to a guest. Apparently the management at this hotel cares about guests about as much as their housekeeping staff does. I will definitely not stay at this hotel again.
April 28, 2014
Rated 4.0 out of 5.0 by randyy58 Nice place
Nice people, comfortable beds, nice place to stay.
April 24, 2014
Rated 5.0 out of 5.0 by Joeappraiser Hospitality friendliness and great service
The hotel was a clean and comfortable place to stay. The great service was the reason why I will come back again. The manager that was on duty at the time was named Argentina and she was superb. She had a great attitude and a friendly smile and was eager to help customers. I needed some help with getting some documents scanned and she was very eager to help and I much appreciated that. I'm glad to see that the hotel has staff people like Argentina. She is definitely the secret to their success.
April 4, 2014
Rated 5.0 out of 5.0 by Unhappyrewardsmember01 Great Service Great Stay
The staff is great and attends to all your needs. The rooms are great and comfortable.
March 17, 2014
Rated 4.0 out of 5.0 by DanD Will Stay again
I visit this area several times a year for work and normally stay at another IHG property. Thought i'd try somewhere different and am glad i did. I will definately be back when i'm in the area.
March 14, 2014
Rated 5.0 out of 5.0 by Lizzie83 room cleanliness
Room was very clean except for mildew in shower, which was promptly addressed and resolved
March 12, 2014
Rated 5.0 out of 5.0 by Carlos22 Excellent location and Customer Service
Will gladly recommend to stay here. Excellent customer service by the whole staff.
March 11, 2014
Rated 5.0 out of 5.0 by Unhappyrewardsmember01 Great Staff and Great Stay
The Staff is friendly and they remember you. I checked in on the spot and the Argentina took care of me. She new what room type I liked and took care of it with out asking. The other staff members were friendly and helpful.
This is an awesome place to stay.
March 2, 2014
Rated 5.0 out of 5.0 by Rockyvl Excellent staff
The staff at this Holiday Inn are friendly and provide excellent customer service. The rooms are spacious and beds are comfortable.
February 28, 2014
Rated 5.0 out of 5.0 by DJC50 Service unbeatable
Any type of issues or question is answered ASAP
All of the Staff go above expectation
February 3, 2014