Rated 4.4 out of 5 by 113
Rated 5.0 out of 5.0 by Smww Work stay
I found the front desk staff, management, housekeeping and food staff to be both courteous, professional and helpful. Traveling nearly 250 days a year, I have many options for places to stay, particularly in the RGV. However bases on the staff at the HIE in Pharr, I choose to stay there. Keep up the good work and props to the manager for having a top notch team!!!
October 11, 2014
Rated 5.0 out of 5.0 by Huntfishfool Great Place
Excellent place to stay. The Staff is the BEST. Have been there over 20 times this year along and have never had a bad stay.
October 10, 2014
Rated 5.0 out of 5.0 by Softball Dad 5 Excellent staff
very well staffed and secure. Breakfast was delicious as well.
October 8, 2014
Rated 5.0 out of 5.0 by shoester14 Great service
The service we had was great we were able to move rooms at no extra cost and the staff was very friendly helping us out it was the best time we've had at a hotel
October 7, 2014
Rated 5.0 out of 5.0 by krexscott Nice Clean Place To Stay
This is a great hotel to stay at. Nice clean rooms, friendly staff, and great location. Would recommend for business or with your family.
September 26, 2014
Rated 5.0 out of 5.0 by WeeklyTraveller Modern, clean room
Nice clean and modern rooms. Limited but reasonable breakfast selection. Staff were pleasant and helpful.
September 24, 2014
Rated 5.0 out of 5.0 by Bigtompete Just what I was looking for...
Comfortable, clean, convenient location with a very friendly staff- just what i was looking for on a business trip!
September 20, 2014
Rated 5.0 out of 5.0 by einsten Las mejores compras realizadas
En mi estancia realicé compras de ropa en el mall de Mercedes y habian muchas ofertas y descuentos sobre descuentos y aporveché la oportunidad.
September 17, 2014
Rated 5.0 out of 5.0 by Lori958 Great service and location
The hotel seems to always stay busy but you are always attended to in a prompt manner with a very friendly staff.
The rooms are clean and comfortable and the location is
convenient to business or leisure travelers.
September 12, 2014
Rated 5.0 out of 5.0 by Mylife Great Hotel!!
Love staying at this hotel! They have the most friendly front desk staff & the rooms are always perfect!!
September 10, 2014
Rated 5.0 out of 5.0 by Huntfishfool Awesome Staff
This Hotel is a must stay while in the Valley area of Texas. Every time I have stayed, the rooms and the cleanliness of the Hotel far beats other Hotels in the area. On this last day, it was raining hard and i parked far away from the front entrance of the Hotel. The front desk staff realized that if i ran to my vehicle, i was going to be soaked. The always FRIENDLY lady at the front desk scrambled to find an umbrella to keep me from getting wet. If it had not been for her act of Kindness, i would have made a terrible appearance at a very important meeting. So hats off to the Best Hotel Staff in the Business. I'll be back.
September 8, 2014
Rated 5.0 out of 5.0 by Brian528 Comfortable bed and excellent breakfast
The bed was perfect for a bed that is not your own. The breakfast changed each morning and was excellent each day.
August 25, 2014
Rated 5.0 out of 5.0 by Hall973 Great Hotel
Oscar and Argentina were at the front Desk, they wew nice, helpfull and always with a smile. Room was really clean!
August 25, 2014
Rated 5.0 out of 5.0 by Hall973 Best hotel in Pharr-McAllen
Argentina and Oscar were excellent! It was our first time in the area and they took an extra mile to helped us out. The room was big and super clean, the beds were so comfortable. The hotel overall is a little bit old but the cleanliness and the customer service is the reason why we'll be back. And they have Rudy's BBQ walking distance!
August 22, 2014
Rated 4.0 out of 5.0 by bedforak hotel was a little noisy
A bit noisy in the early morning hours, but overall ok
August 21, 2014
Rated 5.0 out of 5.0 by daniel84 Nice hotel and good value
My wife and I spent two nights in Pharr for a wedding. The hotel lobby was updated and extremely nice and the staff was welcoming and friendly. The room was clean and comfortable. We would stay here again.
August 20, 2014
Rated 5.0 out of 5.0 by mercynurse62 Great Experience
I was traveling in southern TX to do some walking. Arrived tired and sweaty! Staff had reservation ready. I was able to check in quickly, shower and relax...just what I wanted to do. Linens were great quality and bed was comfy so I had a great night's sleep. Able to get up and go the next day!
I'll keep this hotel in my list so if I return to the area, I'll stay again.
August 16, 2014
Rated 5.0 out of 5.0 by cruising75 nice comfortable stay
Everything abut my stay was extra satisfactory, but the price was highest in area. If Pharr is the location your need, then I recommend, if you can travel 10 to 15 minutes, a more reasonable price could be found for equivalent lodging
August 13, 2014
Rated 5.0 out of 5.0 by frmny2ca Great staff, easy check in, clean and comfortable rooms
I will return to this hotel again and again. The staff were great, the check in and out was quick and the room was clean with comfortable beds and pillows.
Although I did have two minor problems, the management quickly took care of it.
thanks for such a pleasant stay.
August 13, 2014
Rated 5.0 out of 5.0 by Rebecca12355 Service
Staff is awesome.
Gym needs to be updated
Rudy's is on the parking lot of the hotel
August 12, 2014
Rated 5.0 out of 5.0 by Rebecca12355 Great staff
Great staff, the check in with the gentlemen was a breeze
August 11, 2014
Rated 2.0 out of 5.0 by JMGS El agua de la habitacion no funciono adecuadamente
Al bañarse salia agua 30 segundos y se cortaba 30 segundos y así fue mientras nos bañamos 4 personas. En el lavabo era igual.
Reporte la falla en recepción pero la srita. que recibio la queja no mostró ninguna intencion de arreglarlo y solo me indico que era posiblemente falla de la bomba y que no tenia cuartos disponibles para moverme!!
Al dia siguiente lo revisé con la Gerente Argentina" y me atendió muy amablemente.
August 6, 2014
Rated 5.0 out of 5.0 by FrecuenTraveler Great service and personnel, but not enough.
- I realy like this hotel service, the personnel was always happy to help.
- Very clean and confortable.
- Rooms are quite clean as well as the bathroom.
- Not close to any shopping area.
- As a IHG rewards club member I did not like that ones my reservation was place, I was not able to cancel it and not losse my points. And ot is quite bad that ones you select that you want to use your points, just this hotel was abailable, and just one type of bedroom.
August 4, 2014
Rated 5.0 out of 5.0 by EL PADRE SANTO Excelente estancia...muy recomendable
Excelente servicio, precio y ubicación. .. mis felicitaciones al personal que siempre te recibían con una sonrisa..... el horario de la alberca excelente....
July 30, 2014
Rated 5.0 out of 5.0 by Ron85 Comfortable
My recent stay at the Holiday Inn Express in Pharr, TX was very pleasant. Friendly
July 23, 2014
Rated 5.0 out of 5.0 by jansan Cama super coomoda
Las instalaciones excelentes y las camas super comodas para descansar
July 14, 2014
Rated 4.0 out of 5.0 by diavir breakfast wasn't what i was expecting
I've chosen this hotel because offered a breakfast buffet comparing with other hotels near from there that offered just continental breakfast, I was very disappointed when I came to breakfast, and there was just another continental breakfast like the other hotels, there wasn't fruit, hot cakes or yogurt, I asked to the staff and they told me that there no was more fruit or yogurt and it was only 9 am, is supposed that the breakfast was from 8 to 10 am and there no was anything called buffet. to be honest maybe next time i will choose another hotel that offer me just continental breakfast and the rate will be cheaper than this.
July 14, 2014
Rated 3.0 out of 5.0 by easylady66 dirty pool
The pool was dirty. The bathroom floor had dirty grout. The bathroom vent was extremely loud.
June 30, 2014
Rated 5.0 out of 5.0 by Cris11 Great location!
I love that this place is so close to all the great dine in places. Everyone is so friendly! I love it here!
June 30, 2014
Rated 5.0 out of 5.0 by Candy62 Great Guest Services
Had a great experience, rooms were nice and clean, bed was very comfortable, breakfast selection was just right...great customer service, great location for other eating places... guest services staff in the front desk was nice and friendly.... highly recommended...
June 23, 2014