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Rated 4.3 out of 5 by 89 reviewers.
Rated 2.0 out of 5.0 by Does anyone care? We left our room before 9AM, and when we got back to the room at 4:30 PM, it had not yet been cleaned. We called the desk, and they said they would send someone. No apology, no indication at all that they cared. A half hour later, a maid came in, made the beds, put in fresh towels and left. Because we did not speak spanish, we could not communicate with the maid. She did not replace the used cups, replenish the room coffee, or vacuum. We left for dinner, and informed the front desk we wanted the room CLEAN and resupplied. Again, no apology, no indication of regret, merely a bland statement that it would happen. Overall, I was terribly disappointed with this property. Ice machines only on every other floor. Cigarette burns in the carpet in the stairway. A lot of street noise, even though we were a significant distance from the highway. This is one property I will never return to. January 1, 2014
Rated 5.0 out of 5.0 by Great experience Couldn´t be better, great service, friendly staff; we´ll look forward to visit again soon. Thanks! December 27, 2013
Rated 5.0 out of 5.0 by Service excellent as always The staff always takes care of its guest promptly and with a smile. Great location for the upper valley as well as valley business. December 9, 2013
Rated 5.0 out of 5.0 by Great Staff.. all the way around I have probably stayed there 25 or 30 times this year and have never had a bad experience there. All the staff members from the front desk to the kitchen staff are excellent employees. even though we do no business there in Pharr, I don't mind driving the extra miles for a nice, comfortable and relaxed atmosphere .. keep up the great work ... Jay December 8, 2013
Rated 4.0 out of 5.0 by A hotel you can count on We are consistently pleased with the ammenities Holiday Inn has to offer. There were some user errors on booking a room initially. The staff resolved the issue quickly and very kindly. The attitude of all staff is very respectful and helpful. The hotel main lobby is always clean and smells amazing. The food selection was great and the happy hour was a nice touch! I would recommend Holiday Inn and especially the location in Pharr, Texas. December 2, 2013
Rated 2.0 out of 5.0 by Friendly staff, terrible property... Outdated furniture, terrible bed and linens, curtains stained, bad odor in the room,. Will not return to this property again. November 25, 2013
Rated 5.0 out of 5.0 by Great people Very clean property, good folks all around. Breakfast personnel are great. We don't communicate well, but a smile breaks down any language barrier. November 19, 2013
Rated 5.0 out of 5.0 by Great Service and comfortable room When my husband and I arrived, our fear was that our baby could not sleep, but she slept so well in the crib that your staff provided us. The room has the facilities that every couple with baby needs. The breakfast was delicious, especially the cinnamon rolls ;) The only little detail was that the elevator was failing. November 13, 2013
Rated 5.0 out of 5.0 by Comfortable bed Comfortable bed, good space in the room, clean bathroom, November 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. i like staying at this hotel, I've had very good experiences for the last 2 years and I would strongly recommend my friends to stay here. the rooms are always clean, I get an upgrade because of my platinum status and the front desk personnel are always very courteous November 6, 2013
Rated 2.0 out of 5.0 by comfortable bed for average traveler High rate cost of room for a hotel within IHG group which has a fitness center with equipment that does not work. For the average person who does not exercise that may be okay but for that exercise and run, this is not safe especially for women because I had to run outside in the street. Secondly, the gift for IHG members when you check is pitiful. A tiny bottle of water with generic crackers and two Farley cheap mints does not cut it. November 3, 2013
Rated 4.0 out of 5.0 by Fix the Fitness Everything Great!!! Need to Fix the Treadmill. 2nd Notice October 28, 2013
Rated 5.0 out of 5.0 by Clean and great staff. This HIE is not a brand new facility, it is however well maintained and clean. The staff was friendly, parking was easy and proximity to the interstate was great. The only thing to mention is during my stay the treadmill was still broken and the elliptical machine could use some service as well. While I was there the staff was decorating for Halloween, they put a great deal of effort into making this HIE not feel totally sterile, when you spend as many nights in hotels as I do you appreciate the little things that facilities like this do. I will stay here again. October 21, 2013
Rated 2.0 out of 5.0 by Going downhill I have stayed at this hotel several times in the past for business and I have noticed that it is steadily going downhill. The wall by the bathtub was mildewed and appeared to have been patched. The water from the tap had a strong smell of rotten eggs, and the bed pillows were lumpy. At least the cinnamon rolls were (as always) delicious! The staff is always courteous and helpful, but I will be looking for another hotel for future stays in the RGV. October 6, 2013
Rated 5.0 out of 5.0 by hard day at work but great place to stay The staff is excellent. Always ready to care for a customer. The rooms are comfortable and the breakfast is great. My only problem was the treadmill was broke. I feel I should have told the manager. No matter the excellent staff makes up for any problems September 24, 2013
Rated 5.0 out of 5.0 Great experience Friendly staff, comfortable beds....and I was recognized as a PC member and was offered late check in as we came in very late (6am) August 27, 2013
Rated 5.0 out of 5.0 by Great Staff The staff at this place was fabulous. It is nice to see people that enjoy their job and do it well. Argentina seemed to know everybody that walked in, and that is nice. I was there 3 days and the happy hour was also a great benefit. Wifi was good, excellent location right off the highway, easy access to food options and convenice stores for small things. I cannot blame this hotel, but all hotels offer the same breakfast food, which in my mind is just okay.. at least they had some fruit and cereal August 27, 2013
Rated 4.0 out of 5.0 by Great service large room Check in was a 10plus Melissa was in charge . Greeted me a s a returning customer. Upgrade was aplus. Have rasied their rates more than other hotels in the area. Need to consider returning customers are in the area year around. More attention to the breakfast area no sugar free dry cold ceral. August 26, 2013
Rated 5.0 out of 5.0 by Great location and has super staff The staff does a super job with all their guest. Rooms all ways ready, clean and comfortable. August 26, 2013
Rated 5.0 out of 5.0 by great service the staff was great. the rooms wrre clean and roon srvive did a wonderfull job July 31, 2013
Rated 5.0 out of 5.0 by Great Hospitality As always the staff was very courteous and were always quick to ask if their was anything that we might need or anything that they could do to make our stay more enjoyable. July 26, 2013
Rated 5.0 out of 5.0 by Great Hotel I was pleasantly impressed with this hotel. I was there on business and will be in the future. I cant imagine staying anywhere else. The staff and accommodations are great. July 8, 2013
Rated 5.0 out of 5.0 by Very nice Second stay - clean and comfortable room and bed; very pleasant staff; good value. Only minor inconvenience is maximum height of the desk chair is too low for using a computer on the desk - but this seems to be common in many hotels. June 19, 2013
Rated 4.0 out of 5.0 by Breakfast GREAT PLACE TO STAY but same old breakfast served the last 5 times I've stayed there... June 10, 2013
Rated 5.0 out of 5.0 by Good Service, bed and comfort Haden't stayed at Holiday Inn in a long time and decided to try it now because of value, I was surprised at the wonderful service and attention of staff and the confort of the rooms. We will definately stay at this Inn again. June 8, 2013
Rated 4.0 out of 5.0 by comfortable place to stay Our stay here was nice,the rooms were very clean,the staff was friendly, and the beds were comfortable. The only down part was when you would leave your cool room, the hallways were VERY hot and muggy!! The breakfast was ok, however, our second day we decided to go elsewhere. But our overall stay was nice and would probably choose to stay here again. June 8, 2013
Rated 2.0 out of 5.0 by No Internet In 2013 internet connection is just expected. I had things to work on and was not able to do it. The hotel is newer, nice bed, but staff indifferent and no internet during my stay. June 3, 2013
Rated 5.0 out of 5.0 by Staff Staff was as welcoming and eager to please as any I have seen May 4, 2013
Rated 5.0 out of 5.0 by great service Great service and very friendly staff at this location. Breakfast was very fullfulling as well. May 3, 2013
Rated 5.0 out of 5.0 by Very friendly staff I checked in late, staff was very accommodating from that point until I checked out the next morning. I will stay here again!! April 17, 2013
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