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Rated 4.3 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Great Staff and Great Stay The Staff is friendly and they remember you. I checked in on the spot and the Argentina took care of me. She new what room type I liked and took care of it with out asking. The other staff members were friendly and helpful. This is an awesome place to stay. March 2, 2014
Rated 5.0 out of 5.0 by Excellent staff The staff at this Holiday Inn are friendly and provide excellent customer service. The rooms are spacious and beds are comfortable. February 28, 2014
Rated 5.0 out of 5.0 by Service unbeatable Any type of issues or question is answered ASAP All of the Staff go above expectation February 3, 2014
Rated 5.0 out of 5.0 by Una experiencia muy placentera Llegue por la oche y muy amablemente me recibió la recepcionista, y rapidísimo me asigno habitacion January 30, 2014
Rated 5.0 out of 5.0 by Thank you This hotel is a clean and very comfortable place. The customer care from your employees are very nice. We have business to take care of in the Valley and arriving late at a hotel is not fun because of being tired and the hospitality from "Manny" is what makes a hotel stay welcoming and comfortable. This young man has been at this hotel since we have been going to the Valley over a year and I would like to let you know that he has a very nice personality and is an asset to your hotel.. Will be returning to this Holiday Inn no matter what area in the Valley we go to even if is a distance away. Thank you.. January 29, 2014
Rated 2.0 out of 5.0 by Very bad experience One night we came back to the room and it wasn't clean, anybody went to clean it as it should. Last time we were in that hotel, one night we came back, we found our room opened, but I mean with the door completely opened, another day, with a towel on the bed... I don't know what have happened, we know that hotel since the beginning but the last times we have been there, they look like a real mess. That was the last time I was in there, I won't be back to that hotel ever. January 7, 2014
Rated 1.0 out of 5.0 by Does anyone speak English???? Not at all please with this stay. Hall & room carpet were very dirty and old had to change room keys, took time to find someone who understood English to get my room keys changed Understand location but we are still in the USA-TX, not Mexico Spending $$ on the room is one thing, but really dispointing when you are using points!!!! January 3, 2014
Rated 3.0 out of 5.0 by Breakfast underservice there was not enought meals en the breakfast room, there was not dishes , knives, tablepound, etc. January 2, 2014
Rated 2.0 out of 5.0 by Does anyone care? We left our room before 9AM, and when we got back to the room at 4:30 PM, it had not yet been cleaned. We called the desk, and they said they would send someone. No apology, no indication at all that they cared. A half hour later, a maid came in, made the beds, put in fresh towels and left. Because we did not speak spanish, we could not communicate with the maid. She did not replace the used cups, replenish the room coffee, or vacuum. We left for dinner, and informed the front desk we wanted the room CLEAN and resupplied. Again, no apology, no indication of regret, merely a bland statement that it would happen. Overall, I was terribly disappointed with this property. Ice machines only on every other floor. Cigarette burns in the carpet in the stairway. A lot of street noise, even though we were a significant distance from the highway. This is one property I will never return to. January 1, 2014
Rated 5.0 out of 5.0 by Great experience Couldn´t be better, great service, friendly staff; we´ll look forward to visit again soon. Thanks! December 27, 2013
Rated 5.0 out of 5.0 by Service excellent as always The staff always takes care of its guest promptly and with a smile. Great location for the upper valley as well as valley business. December 9, 2013
Rated 5.0 out of 5.0 by Great Staff.. all the way around I have probably stayed there 25 or 30 times this year and have never had a bad experience there. All the staff members from the front desk to the kitchen staff are excellent employees. even though we do no business there in Pharr, I don't mind driving the extra miles for a nice, comfortable and relaxed atmosphere .. keep up the great work ... Jay December 8, 2013
Rated 4.0 out of 5.0 by A hotel you can count on We are consistently pleased with the ammenities Holiday Inn has to offer. There were some user errors on booking a room initially. The staff resolved the issue quickly and very kindly. The attitude of all staff is very respectful and helpful. The hotel main lobby is always clean and smells amazing. The food selection was great and the happy hour was a nice touch! I would recommend Holiday Inn and especially the location in Pharr, Texas. December 2, 2013
Rated 2.0 out of 5.0 by Friendly staff, terrible property... Outdated furniture, terrible bed and linens, curtains stained, bad odor in the room,. Will not return to this property again. November 25, 2013
Rated 5.0 out of 5.0 by Great people Very clean property, good folks all around. Breakfast personnel are great. We don't communicate well, but a smile breaks down any language barrier. November 19, 2013
Rated 5.0 out of 5.0 by Great Service and comfortable room When my husband and I arrived, our fear was that our baby could not sleep, but she slept so well in the crib that your staff provided us. The room has the facilities that every couple with baby needs. The breakfast was delicious, especially the cinnamon rolls ;) The only little detail was that the elevator was failing. November 13, 2013
Rated 5.0 out of 5.0 by Comfortable bed Comfortable bed, good space in the room, clean bathroom, November 7, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. i like staying at this hotel, I've had very good experiences for the last 2 years and I would strongly recommend my friends to stay here. the rooms are always clean, I get an upgrade because of my platinum status and the front desk personnel are always very courteous November 6, 2013
Rated 2.0 out of 5.0 by comfortable bed for average traveler High rate cost of room for a hotel within IHG group which has a fitness center with equipment that does not work. For the average person who does not exercise that may be okay but for that exercise and run, this is not safe especially for women because I had to run outside in the street. Secondly, the gift for IHG members when you check is pitiful. A tiny bottle of water with generic crackers and two Farley cheap mints does not cut it. November 3, 2013
Rated 4.0 out of 5.0 by Fix the Fitness Everything Great!!! Need to Fix the Treadmill. 2nd Notice October 28, 2013
Rated 5.0 out of 5.0 by Clean and great staff. This HIE is not a brand new facility, it is however well maintained and clean. The staff was friendly, parking was easy and proximity to the interstate was great. The only thing to mention is during my stay the treadmill was still broken and the elliptical machine could use some service as well. While I was there the staff was decorating for Halloween, they put a great deal of effort into making this HIE not feel totally sterile, when you spend as many nights in hotels as I do you appreciate the little things that facilities like this do. I will stay here again. October 21, 2013
Rated 2.0 out of 5.0 by Going downhill I have stayed at this hotel several times in the past for business and I have noticed that it is steadily going downhill. The wall by the bathtub was mildewed and appeared to have been patched. The water from the tap had a strong smell of rotten eggs, and the bed pillows were lumpy. At least the cinnamon rolls were (as always) delicious! The staff is always courteous and helpful, but I will be looking for another hotel for future stays in the RGV. October 6, 2013
Rated 5.0 out of 5.0 by hard day at work but great place to stay The staff is excellent. Always ready to care for a customer. The rooms are comfortable and the breakfast is great. My only problem was the treadmill was broke. I feel I should have told the manager. No matter the excellent staff makes up for any problems September 24, 2013
Rated 5.0 out of 5.0 Great experience Friendly staff, comfortable beds....and I was recognized as a PC member and was offered late check in as we came in very late (6am) August 27, 2013
Rated 5.0 out of 5.0 by Great Staff The staff at this place was fabulous. It is nice to see people that enjoy their job and do it well. Argentina seemed to know everybody that walked in, and that is nice. I was there 3 days and the happy hour was also a great benefit. Wifi was good, excellent location right off the highway, easy access to food options and convenice stores for small things. I cannot blame this hotel, but all hotels offer the same breakfast food, which in my mind is just okay.. at least they had some fruit and cereal August 27, 2013
Rated 4.0 out of 5.0 by Great service large room Check in was a 10plus Melissa was in charge . Greeted me a s a returning customer. Upgrade was aplus. Have rasied their rates more than other hotels in the area. Need to consider returning customers are in the area year around. More attention to the breakfast area no sugar free dry cold ceral. August 26, 2013
Rated 5.0 out of 5.0 by Great location and has super staff The staff does a super job with all their guest. Rooms all ways ready, clean and comfortable. August 26, 2013
Rated 5.0 out of 5.0 by great service the staff was great. the rooms wrre clean and roon srvive did a wonderfull job July 31, 2013
Rated 5.0 out of 5.0 by Great Hospitality As always the staff was very courteous and were always quick to ask if their was anything that we might need or anything that they could do to make our stay more enjoyable. July 26, 2013
Rated 5.0 out of 5.0 by Great Hotel I was pleasantly impressed with this hotel. I was there on business and will be in the future. I cant imagine staying anywhere else. The staff and accommodations are great. July 8, 2013
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