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Rated 4.6 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Nice staff. Great bed and pillows. I was only there for about six hours. Got to bed as quickly as possible after driving late into the night. Five hours later I was in the dining room. Pam is a great hostess. Very friendly lady. Food was okay. December 21, 2014
Rated 5.0 out of 5.0 by Clean comfortable room Everything was clean and well taken care of. The bed was comfortable and the bathroom was well stocked. We didn't get to eat breakfast because we left too early but I'm sure it was great because it has been at other locations. We didn't have any problems with our reservation, checking in, or checking out. December 15, 2014
Rated 5.0 out of 5.0 by Attiude of Management There attitude towards our stay was great, they seemed to be genuinely concerned that we have a great stay at your facility, Everyone was polite and they also allowed my son and grand daughters to have breakfast with us at no charge. The staff at the front desk always greeted us upon entering and exiting the hotel. December 9, 2014
Rated 3.0 out of 5.0 by Booked in advance, yet given subpar service for being an IHG memeber We booked this hotel for it's value and location in advance. We booked clearly for 2 rooms, 1 being a 2 Queen bed suite, the other a 2 Queen bed guest room, for the number of adults and children we had traveling. Upon arrival, we were notified that the 2 Queen Bed suite was not available. The staff told us that since they had no long-distance phones, they were not able to notify us in advance...which I find hard to believe since they are next to a military installation that services service members from all over the country. Instead of accommodating us to at least give us a 3rd room for the night for free (as a responsible manager would), they haggled us still for money and charged us for the 3rd room for the one night (they did find us the 2 Queen Bed suite the following day). December 8, 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff We stayed at the Phenix City Holiday Inn Express while traveling to Ft. Walton Beach, FL. We did not have reservations but the staff was very friendly and helpful, especially in suggestions and directions for a convenient and good restaurant for dinner. Our experience here was very good and we would definitely consider returning. December 7, 2014
Rated 5.0 out of 5.0 by Friendly and helpful Staff All of the staff took care of our needs with courtesy and tact. I signed up for IHC in Florida. The stay there was equally enjoyable. We usually use another chain of hotels, however, the Holiday Inn express was closer to the area we needed to visit. I think I will always compare the Holiday Inn facilities with our other national chain preference. prior to booking in the future. December 4, 2014
Rated 5.0 out of 5.0 by Our most recent stay The Holiday Inn Express in Phenix City, Al is always dependable to be clean and comfortable. Their employees are always nice and helpful. December 2, 2014
Rated 5.0 out of 5.0 by CLEAN, QUIET, GOOD LOCATION, GOOD BREAKFAST The room was very quiet and the location was convenient to the Hughston Clinic. The breakfast was good, well stocked and the staff was very friendly. November 22, 2014
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