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Rated 4.5 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by Overall a good place to stay When I'm in the Columbus/Fort benning/Phenix City area I always stay at a IHG property. This Holiday Inn Express is nice and clean with plenty, well lit parking. The rooms are clean, neat and comfortable. The staff is helpful however, the young lady running the front desk the day I checked in was NOT one of the more knowledgeable ones. She was nice but seemed scattered and did not recognize me a IHG Platinum Elite member. Also, for those of us that frequent your properties, the breakfast gets quite repetitious. And the powdered eggs...ugh. The whole breakfast thing seems to need a punch like custom omlets or some other item that can add variety. There is no outdoor seating areas except for in front of the main entrance. Seating outside of the "closed for the season" pool area would have been nice. Maybe a patio area off to the side but in back of the building. Summary: I like this hotel and would recommend it to others staying in this area. February 26, 2014
Rated 4.0 out of 5.0 by Great Location and Great Value We came to town for our son's team's baseball game against Chattahoochee Valley CC, so the location was perfect. Love the cookies at check-in. The room did not only looked clean but smelled clean. My only complaint was the pillows - way too soft. :-) February 24, 2014
Rated 5.0 out of 5.0 by BEST The very best Holiday Inn Express. Staff, room all phases. Stayed at Omni in Nashville Saturday this was better. February 14, 2014
Rated 2.0 out of 5.0 by Probably the best place in the area… but that's not saying much. I'll start with the good. The room was clean enough, the staff was friendly enough and despite the hotel decor was mostly outdated, it still looked nice. And then the bad… There was someone above our room doing construction or something when we checked in. It was loud as we were trying to take a nap and rest. I suppose these things happen, so I can't be TOO upset about that. The heater/AC was pretty loud. I thought most of the Holiday Inn's were updating to quieter ones? This hotel needs a little updating and TLC. What really was disappointing was the breakfast. The eggs tasted rotten, and the rest of the food left much to be desired. My hubby and I are NOT picky eaters, but we couldn't eat most of it… yuck! Maybe just a bad batch? Anyway, a big reason why we love Holiday Inn Express is the breakfasts. We ended up leaving and going to a local restaurant for breakfast because it was so bad at this location. I'm kind of disappointed I wasted 15,000 points on this stay, but at least it appeared safer than some of the alternative choices in the area. January 14, 2014
Rated 5.0 out of 5.0 by Awesome, Awesome Experience! I have been a business traveler for the past 35 years. My stay at this hotel was in the top 3 hotel stays I have ever had at a hotel in all of those 35 years. No joke. I am not exaggerating. This hotel property and its staff is the best in the business. From the check in staff, to room quality, to the "new car smell" of the entire facility, to the wonderful, wonderful breakfast staff, this hotel is top notch. I cannot say enough good things about this hotel. Great job by ALL! And their lobby Christmas tree was beautiful! December 10, 2013
Rated 5.0 out of 5.0 by Great staff The desk clerks and breakfast lady were outstandingly friendly and helpful. This HIExpress is definitely on our schedule in the future. December 1, 2013
Rated 5.0 out of 5.0 by Passing thru Overall a great stay, we had some difficulty finding it as the road is not a typical address but when we called the manager, she gave us very good directions. November 30, 2013
Rated 5.0 out of 5.0 by Great Stay We stayed here for 2 nights. There were 4 of us and we slept comfortably in a 2 queen bed room. Clean, comfortable, and staff was very friendly. November 25, 2013
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