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Rated 4.5 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Family Reunion Our stay was wonderful. Hotel staff were extremely friendly, helpful and accommodating! Breakfast was great, staff in breakfast area were so very welcoming and nice. Pool area and pool were especially nice. We will use this hotel again. July 16, 2014
Rated 5.0 out of 5.0 Service was great Service and staff was great. The staff was very professional. They were knowledgeable. The staff was friendly. The hotel was clean, updated, and kept up very nicely. Our room was comfortable and clean. You may want to look at changing the system that answers the phone that goes directly to hotel itself. It takes awhile to get through to person at the front desk. July 16, 2014
Rated 3.0 out of 5.0 by :( Unfriendly and Rude Morning / Day Desk Clerk GREAT LOCATION, easy to get to Fort Benning, very clean and very safe! However, I do have to say that we had a horrible situation arise. The only request my son had was to get a hotel with a pool. BINGO! Found it! Unfortunately, upon asking the Front Desk Clerk for pool towels, we were told the pool was closed due to an hour of rain the day before. The maintenance man would not be able to clean the pool until Monday. (This was Saturday). However, we could drive a mile or so to the sister hotel to use that pool. Not something I really wanted to do with my entire family, especially paying for these services. While we were sitting in the Lounge trying to decide what we were going to do, the Front Desk Clerk approached us and asked what room we were in so that the manager could approach the situation on Sunday. (Never even saw a manager during our stay and we left late Monday morning.) I tried to explain the situation to this Clerk. The only request my son had was a hotel with a pool.... that is one of the reasons why I choose this hotel. I then mentioned that since it was going to be brought up to the manager, the fan in our bathroom was not working. Her response was that we should have told someone upon arrival, now it was our problem and fault it wasn't working. I tried to explain to her that we drove for 15 hours straight, got to the hotel in the late evening and how we got up early the next day to see my son. Not seeing our loved one (son, grandson, brother & fiancé for 3 months) we never even thought about a bathroom fan until later that evening. She dismissed us by waving her arm, walking away and interrupting us with...... "Oh I understand I was an ARMY Wife for 12 years." (Beyond disappointed and frustrated..... I was getting upset at this point. She had totally dismissed everything we had said and clearly didn't care how our stay with the Holiday Inn was. Two hours later, the housekeeper, an extremely understanding and kind woman by the name of MS. Shone approach us to tell us that the pool had been open for over 5 hours and she wasn’t sure why the desk clerk had been misinformed. I feel that this whole situation was handled very poorly for any business transaction, let alone one in hospitality. Can you believe that nothing was ever said or not even a SORRY regarding this situation. The ONLY thing that made this stay enjoyable was the exceptional housekeeping staff along, Pam, the breakfast hostess, and Ms. Slone. Very friendly, kind and knows what hospitality is! This would be the only reason why I would recommend this hotel. If it wasn’t for these ladies, I would say…. RUN! July 15, 2014
Rated 5.0 out of 5.0 by Breakfast Breakfast sausage was not good. Swiming pool could have been cleaner. Staff was very friendly. :) Hotel was very clean inside and out front. Room was very clean and nice. I would revisit and tell others to stop and stay. :) July 7, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff We stayed at the Holiday Inn Express on our way to Panama City. We got in very late and overslept the next morning close to missing breakfast. The staff went out of their way to make sure that we ate even though they had begun to clear the food away. July 6, 2014
Rated 2.0 out of 5.0 by Good to Relax, not Good for Business If you want to relax and wind down after a long day at work or driving, this is the place to be. If you have some business to perform and deadlines from work to meet, this hotel may not be the best decision to make. During the whole stay at this hotel, Wi-Fi did not work. I called the front desk about this issue and they told me it was my devise. As an IT technician, I knew what the problem was but I let it go. During a week of business in the area, I stayed at five different hotels (2 CHOICE and 3 IHG) so I could see which one had it's "bang for your buck". This one was a 9mm compared to the guns I shoot. If you just want to relax, this is the spot. Otherwise, I would recommend elsewhere. July 6, 2014
Rated 5.0 out of 5.0 by Felt at Home Nice, clean, comfortable room. Staff all very helpful and courteous, especially Pam in the dining hall. She is a treasure! If we travel to visit family again in Phenix City, we know we will be staying here again. July 2, 2014
Rated 5.0 out of 5.0 by Nice rooms This room was much better over my previous stay (which was an older hotel next door) the new hotel is a great improvement in comfort! July 2, 2014
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