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Rated 4.6 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Fantastic Service, comfortable room and Our stay at the PHENIX City Holiday Inn Express was better than we anticipated. We were greeted and welcomed at the front desk by Tomika with a warm friendly smile, which immediately made us feel comfortable. We were given a room on the second floor close to the elevator which I assumed would be noisy. Not at all! Our room was clean, the beds comfortable, and included a coffee maker, coffee and a refrigerator. Breakfast was available every morning from 6 - 9am. There are a variety of choices from cereal to omelettes. But Ms Pam is the hit of breakfast. I kept hearing what I thought was singing from the radio. It turned out to be Ms Pam! Beautiful voice! She also made sure that the food was kept replenished and we were happy with the breakfast. Dining area was neat and clean. On our last evening we met Rachael at the front desk, who was just as friendly, and was there smiling when we checked out the next morning, wishing us safe travels. I do not know we Holiday Inn train their staff, but I would love to find out and transport it back. If we are in the Colombus / PHENIX area we will be staying at this Holiday Inn Express!,, July 31, 2015
Rated 4.0 out of 5.0 by Wonderful staff My bathroom would have been better if it had a few more grab bars for the older folks. There was a yellow stain on the floor behind the toilet which looked like a urine stain but could have been a permanent spot on floor; I don't know and certainly didn't examine it. My bed was too hard for my taste. The design of the room makes it difficult to watch TV unless lying in bed and that is uncomfortable to the head. In the dining room the counter doesn't allow you to sit down your plate. The counters should have been wider for the guest to place their drinks and plates while getting other items for the meal. Also there was not a microwave available to reheat a few items that were simply not hot enough. These are the only complaints I have. Over all our experience was very good. I can't say enough good things about your staff. They were excellent. I will stay with you again the next time I am in town. July 29, 2015
Rated 5.0 out of 5.0 by Great staff and clean and updated We were very pleased with the great staff and the friendliness of ever one there. The look of the place as we pulled up was very well keep. The inside lobby was nice and inviting. Staff was very attentive to our needs. We would most definitely stay here again July 26, 2015
Rated 5.0 out of 5.0 by comfortable bed and great service My over all stay was great. Friendly staff, clean room, pleasant surroundings. Wonderful breakfast and all the comforts of home. July 21, 2015
Rated 5.0 out of 5.0 by Visit to Phenix City Alabama Had a Great visit. Hotel was well located in the area. Room was very comfortable. The greatest experience of the visit was meeting Pam, the breakfast server. She makes starting the day out a pleasure. She is so upbeat and friendly and friendly. She is a great asset to the staff at this location. July 20, 2015
Rated 5.0 out of 5.0 by needed rest travel to university of florida for cancer treatment this mid way July 19, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express and Suites We enjoyed our stay. The hotel was clean and comfortable. The staff was very courteous and helpful. Your hospitality service staff a woman named Annette went above her call of duty to make sure that all hotel guest had everything they needed for an enjoyable, relaxing breakfast and a great start to our morning. She deserves to be recognized! We would stay there again if we are passing thru. July 16, 2015
Rated 4.0 out of 5.0 by clean and great staff We stayed here for a convention & we were very pleased to check into a suite. The room was clean & overall very comfortable. The staff was extremely friendly, food was good especially those cinnamon rolls! Yum! Our only complaint was the mattresses. Unfortunately this is a major complaint since we are basically paying for a bed. My back hurt so badly that it had a negative affect on the trip. Please replace the mattresses. We do want to come back. July 12, 2015
  • 2015-08-04T10:40:52.561-05:00
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