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Rated 4.6 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by great service Excellent customer service. Rooms are comfortable and very clean. Would stay there again. Thank you. November 1, 2014
Rated 5.0 out of 5.0 sweet everything about this hotel was great. i will stay again when i visit, no question. October 31, 2014
Rated 5.0 out of 5.0 by Great stay during football weekend This is the second time we've stayed at this property. I was pleasantly surprised by the upgrades and updates made to the property overall, especially in the common areas and rooms. The staff (from check-in to room attendants, to breakfast staff) was exceptional! Everyone was attentive and went out of their way to make sure we were comfortable and satisfied during our stay. We definitely were satisfied and will be returning in the future. October 29, 2014
Rated 5.0 out of 5.0 by AC AC quit working and within 5 minutes Maintainance was there. Had it fixed by the time we got back. Very helpful and pleasant staff. Wonderful place to stay. October 27, 2014
Rated 5.0 out of 5.0 by Nice room and reasonably priced The room was very nice and comfortable and the price was very reasonable. I felt the breakfast was adequate but could have had more choices. The overall stay was great. October 22, 2014
Rated 5.0 out of 5.0 by Breakfast Ms Pam was the best. What a great start to the day. October 11, 2014
Rated 4.0 out of 5.0 by was good clean, comfortable, quiet. No problems, easy to access, plenty of places to eat. friendly staff October 10, 2014
Rated 5.0 out of 5.0 by WE LOVE YALL!!! Never stay somewhere else!!!!! Awesome staff!! Great breakfast! October 8, 2014
Rated 5.0 out of 5.0 by service the staff person doing the breakfast was cheerful and very helpful. she provided me a tray to carry breakfast to my wife in the room October 6, 2014
Rated 5.0 out of 5.0 by Helpful staff and great service We were staying with another couple: we requested adjoining rooms, and desk staff made it so. October 1, 2014
Rated 5.0 out of 5.0 by Great Stay Very clean and friendly staff. Great location and parking. September 29, 2014
Rated 4.0 out of 5.0 by great room the comfort of the room was very good. bedding, pillows were very nice. September 22, 2014
Rated 4.0 out of 5.0 by Nice Hotel This hotel is what you expect from a HI Express. Only complaint was hearing some road noise when the AC wasn't running. September 15, 2014
Rated 4.0 out of 5.0 by Comfortable accommodations and excellent breakfast The accommodations were excellent and clean with a comfortable bed. It was especially nice to wake up feeling refreshed and then walking into the breakfast dining area to the sound of the attending lady who was very friendly and attentive and entertained us with her beautiful singing voice. September 4, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable stay We were visiting our son at Fort Benning. My other son said that when he came down a few months earlier, he stayed in Columbus and would not recommend it. Instead we booked this hotel in Phenix City and had a wonderful experience and it's still close to the base. I would recommend it to anyone visiting their favorite soldier at Fort Benning to stay at this hotel. September 3, 2014
Rated 5.0 out of 5.0 by all good _ Everything went fine. Thanks to Holiday Inn I am staying in hotel around 200 nights per year so the quality is very important for me. I have seen the Holiday Inn Express hotels have been renewed very much. This is important due to the fact that I usually stay in those hotels. September 2, 2014
Rated 5.0 out of 5.0 by Phenix City I was VERY pleased with everything and am very critical since I have been in hotel management for many years. Everything was excellent. August 30, 2014
Rated 5.0 out of 5.0 by friendly service The staff were friendly and welcoming. I arrived after 1am and I was very tired from driving, but I didn't have to wait to get my room. That really meant a lot to me because I have stayed other places where there was always a problem in getting your room swiftly. I would recommend this hotel to anyone visiting the area. August 27, 2014
Rated 5.0 out of 5.0 by Great Service The staff at this location were ALL very nice. The pool was a great location to relax on the 95 degree days. Very quick drive to Ft. Benning. August 18, 2014
Rated 5.0 out of 5.0 by Greta time While vsiting the area we were able to relax and enjoy ourselves. plus find 2 awesome wing joints. August 13, 2014
Rated 3.0 out of 5.0 by A great way to relax I chose it because of it's cleanliness. I am pleasantly surprised and I will return! August 12, 2014
Rated 5.0 out of 5.0 by Great place to stay Loved it. Located close to where we were going. Staff provided excellent directions. The rooms were great. Food and breakfast atmosphere was wonderful and relaxing. The pool was great August 11, 2014
Rated 3.0 out of 5.0 by Ok Hotel When we first arrived we were greeted, but not greeted as a Gold member. We arrived to our room and noticed that there were no trash bags in any if the trash cans. There were also only 2 large bath towels in the room for a family of 4. There was a strange smell in the room, enough for my entire family to notice. The noise from the highway in front of the hotel was horrible. Too loud, too early in the morning. Breakfast was good and beds were comfortable. Will most likely not return to this hotel when in the area. August 9, 2014
Rated 5.0 out of 5.0 by Awesome Hotel We have stayed at various hotels and this hotel was the best hotel ever. We were very happy with the services at the hotel. Friendly, happy, helpful, and polite workers. This hotel is a very peaceful and relaxing place to stay. We will stay here again, if in the area. August 6, 2014
Rated 5.0 out of 5.0 by Home away from Home. We have stayed here at this location for the last two years when we are in this area working. We will have stayed 4 weeks in a row this time. The hotel always meets all our needs. The staff is excellent. The breakfast and Ms. Pam the best you could ask for and the housekeeping staff is excellent. Comfy beds, pillows and rooms. July 28, 2014
Rated 5.0 out of 5.0 by Great Stay Again I am so pleased that the quality and personnel excellence remain consistent, This is my second time staying and I am glad it was still a great experience and very clean July 22, 2014
Rated 5.0 out of 5.0 by Family Reunion Our stay was wonderful. Hotel staff were extremely friendly, helpful and accommodating! Breakfast was great, staff in breakfast area were so very welcoming and nice. Pool area and pool were especially nice. We will use this hotel again. July 16, 2014
Rated 5.0 out of 5.0 Service was great Service and staff was great. The staff was very professional. They were knowledgeable. The staff was friendly. The hotel was clean, updated, and kept up very nicely. Our room was comfortable and clean. You may want to look at changing the system that answers the phone that goes directly to hotel itself. It takes awhile to get through to person at the front desk. July 16, 2014
Rated 3.0 out of 5.0 by :( Unfriendly and Rude Morning / Day Desk Clerk GREAT LOCATION, easy to get to Fort Benning, very clean and very safe! However, I do have to say that we had a horrible situation arise. The only request my son had was to get a hotel with a pool. BINGO! Found it! Unfortunately, upon asking the Front Desk Clerk for pool towels, we were told the pool was closed due to an hour of rain the day before. The maintenance man would not be able to clean the pool until Monday. (This was Saturday). However, we could drive a mile or so to the sister hotel to use that pool. Not something I really wanted to do with my entire family, especially paying for these services. While we were sitting in the Lounge trying to decide what we were going to do, the Front Desk Clerk approached us and asked what room we were in so that the manager could approach the situation on Sunday. (Never even saw a manager during our stay and we left late Monday morning.) I tried to explain the situation to this Clerk. The only request my son had was a hotel with a pool.... that is one of the reasons why I choose this hotel. I then mentioned that since it was going to be brought up to the manager, the fan in our bathroom was not working. Her response was that we should have told someone upon arrival, now it was our problem and fault it wasn't working. I tried to explain to her that we drove for 15 hours straight, got to the hotel in the late evening and how we got up early the next day to see my son. Not seeing our loved one (son, grandson, brother & fiancé for 3 months) we never even thought about a bathroom fan until later that evening. She dismissed us by waving her arm, walking away and interrupting us with...... "Oh I understand I was an ARMY Wife for 12 years." (Beyond disappointed and frustrated..... I was getting upset at this point. She had totally dismissed everything we had said and clearly didn't care how our stay with the Holiday Inn was. Two hours later, the housekeeper, an extremely understanding and kind woman by the name of MS. Shone approach us to tell us that the pool had been open for over 5 hours and she wasn’t sure why the desk clerk had been misinformed. I feel that this whole situation was handled very poorly for any business transaction, let alone one in hospitality. Can you believe that nothing was ever said or not even a SORRY regarding this situation. The ONLY thing that made this stay enjoyable was the exceptional housekeeping staff along, Pam, the breakfast hostess, and Ms. Slone. Very friendly, kind and knows what hospitality is! This would be the only reason why I would recommend this hotel. If it wasn’t for these ladies, I would say…. RUN! July 15, 2014
Rated 5.0 out of 5.0 by Breakfast Breakfast sausage was not good. Swiming pool could have been cleaner. Staff was very friendly. :) Hotel was very clean inside and out front. Room was very clean and nice. I would revisit and tell others to stop and stay. :) July 7, 2014
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