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Rated 4.6 out of 5 by 117 reviewers.
Rated 5.0 out of 5.0 by Clean comfortable room Everything was clean and well taken care of. The bed was comfortable and the bathroom was well stocked. We didn't get to eat breakfast because we left too early but I'm sure it was great because it has been at other locations. We didn't have any problems with our reservation, checking in, or checking out. December 15, 2014
Rated 3.0 out of 5.0 by Booked in advance, yet given subpar service for being an IHG memeber We booked this hotel for it's value and location in advance. We booked clearly for 2 rooms, 1 being a 2 Queen bed suite, the other a 2 Queen bed guest room, for the number of adults and children we had traveling. Upon arrival, we were notified that the 2 Queen Bed suite was not available. The staff told us that since they had no long-distance phones, they were not able to notify us in advance...which I find hard to believe since they are next to a military installation that services service members from all over the country. Instead of accommodating us to at least give us a 3rd room for the night for free (as a responsible manager would), they haggled us still for money and charged us for the 3rd room for the one night (they did find us the 2 Queen Bed suite the following day). December 8, 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff We stayed at the Phenix City Holiday Inn Express while traveling to Ft. Walton Beach, FL. We did not have reservations but the staff was very friendly and helpful, especially in suggestions and directions for a convenient and good restaurant for dinner. Our experience here was very good and we would definitely consider returning. December 7, 2014
Rated 5.0 out of 5.0 by Friendly and helpful Staff All of the staff took care of our needs with courtesy and tact. I signed up for IHC in Florida. The stay there was equally enjoyable. We usually use another chain of hotels, however, the Holiday Inn express was closer to the area we needed to visit. I think I will always compare the Holiday Inn facilities with our other national chain preference. prior to booking in the future. December 4, 2014
Rated 5.0 out of 5.0 by Our most recent stay The Holiday Inn Express in Phenix City, Al is always dependable to be clean and comfortable. Their employees are always nice and helpful. December 2, 2014
Rated 5.0 out of 5.0 by CLEAN, QUIET, GOOD LOCATION, GOOD BREAKFAST The room was very quiet and the location was convenient to the Hughston Clinic. The breakfast was good, well stocked and the staff was very friendly. November 22, 2014
Rated 5.0 out of 5.0 by Nice room and great service. My husband and I have stayed in Phenix City, Al. At least 5 times during the past two years. Everything has been wonderful except for one thing. The shower heads are way too high. If you want to change the spray, it is too hard to reach for someone under 5 feet 6 inches tall.Also the sprays are way too wide and not a comfortable spray. There are shower heads much smaller that work much better. Also there is no soap dish on the sink to put the soap. Please take the above into great consideration. Thank you for you consideration in this matter. November 21, 2014
Rated 5.0 out of 5.0 by Staff extremely nice The person at our check in was extremely nice even though we had a late check in...She was pleasant and very helpful...We were within 5 minutes of our destination and were very pleased. Hopefully we will stay there this time next year. November 18, 2014
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