Rated 4.5 out of 5 by 78
Rated 5.0 out of 5.0 by PelhamQueen Family Reunion
Our stay was wonderful. Hotel staff were extremely friendly, helpful and accommodating! Breakfast was great, staff in breakfast area were so very welcoming and nice. Pool area and pool were especially nice. We will use this hotel again.
July 16, 2014
Rated 5.0 out of 5.0 Service was great
Service and staff was great. The staff was very professional. They were knowledgeable. The staff was friendly. The hotel was clean, updated, and kept up very nicely. Our room was comfortable and clean. You may want to look at changing the system that answers the phone that goes directly to hotel itself. It takes awhile to get through to person at the front desk.
July 16, 2014
Rated 3.0 out of 5.0 by SadStay :( Unfriendly and Rude Morning / Day Desk Clerk
GREAT LOCATION, easy to get to Fort Benning, very clean and very safe! However, I do have to say that we had a horrible situation arise. The only request my son had was to get a hotel with a pool. BINGO! Found it!
Unfortunately, upon asking the Front Desk Clerk for pool towels, we were told the pool was closed due to an hour of rain the day before. The maintenance man would not be able to clean the pool until Monday. (This was Saturday). However, we could drive a mile or so to the sister hotel to use that pool. Not something I really wanted to do with my entire family, especially paying for these services. While we were sitting in the Lounge trying to decide what we were going to do, the Front Desk Clerk approached us and asked what room we were in so that the manager could approach the situation on Sunday. (Never even saw a manager during our stay and we left late Monday morning.) I tried to explain the situation to this Clerk. The only request my son had was a hotel with a pool.... that is one of the reasons why I choose this hotel. I then mentioned that since it was going to be brought up to the manager, the fan in our bathroom was not working. Her response was that we should have told someone upon arrival, now it was our problem and fault it wasn't working. I tried to explain to her that we drove for 15 hours straight, got to the hotel in the late evening and how we got up early the next day to see my son. Not seeing our loved one (son, grandson, brother & fiancé for 3 months) we never even thought about a bathroom fan until later that evening. She dismissed us by waving her arm, walking away and interrupting us with...... "Oh I understand I was an ARMY Wife for 12 years." (Beyond disappointed and frustrated..... I was getting upset at this point. She had totally dismissed everything we had said and clearly didn't care how our stay with the Holiday Inn was. Two hours later, the housekeeper, an extremely understanding and kind woman by the name of MS. Shone approach us to tell us that the pool had been open for over 5 hours and she wasn’t sure why the desk clerk had been misinformed. I feel that this whole situation was handled very poorly for any business transaction, let alone one in hospitality. Can you believe that nothing was ever said or not even a SORRY regarding this situation.
The ONLY thing that made this stay enjoyable was the exceptional housekeeping staff along, Pam, the breakfast hostess, and Ms. Slone. Very friendly, kind and knows what hospitality is! This would be the only reason why I would recommend this hotel. If it wasn’t for these ladies, I would say…. RUN!
July 15, 2014