Rated 4.6 out of 5 by 180
Rated 5.0 out of 5.0 by Joycie23 Fantastic Service, comfortable room and
Our stay at the PHENIX City Holiday Inn Express was better than we anticipated. We were greeted and welcomed at the front desk by Tomika with a warm friendly smile, which immediately made us feel comfortable. We were given a room on the second floor close to the elevator which I assumed would be noisy. Not at all! Our room was clean, the beds comfortable, and included a coffee maker, coffee and a refrigerator.
Breakfast was available every morning from 6 - 9am. There are a variety of choices from cereal to omelettes. But Ms Pam is the hit of breakfast. I kept hearing what I thought was singing from the radio. It turned out to be Ms Pam! Beautiful voice! She also made sure that the food was kept replenished and we were happy with the breakfast. Dining area was neat and clean.
On our last evening we met Rachael at the front desk, who was just as friendly, and was there smiling when we checked out the next morning, wishing us safe travels. I do not know we Holiday Inn train their staff, but I would love to find out and transport it back. If we are in the Colombus / PHENIX area we will be staying at this Holiday Inn Express!,,
July 31, 2015
Rated 4.0 out of 5.0 by Trice789 Wonderful staff
My bathroom would have been better if it had a few more grab bars for the older folks. There was a yellow stain on the floor behind the toilet which looked like a urine stain but could have been a permanent spot on floor; I don't know and certainly didn't examine it. My bed was too hard for my taste. The design of the room makes it difficult to watch TV unless lying in bed and that is uncomfortable to the head. In the dining room the counter doesn't allow you to sit down your plate. The counters should have been wider for the guest to place their drinks and plates while getting other items for the meal. Also there was not a microwave available to reheat a few items that were simply not hot enough. These are the only complaints I have. Over all our experience was very good. I can't say enough good things about your staff. They were excellent. I will stay with you again the next time I am in town.
July 29, 2015
Rated 5.0 out of 5.0 by souther woman Great staff and clean and updated
We were very pleased with the great staff and the friendliness of ever one there. The look of the place as we pulled up was very well keep. The inside lobby was nice and inviting. Staff was very attentive to our needs. We would most definitely stay here again
July 26, 2015