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Rated 4.5 out of 5 by 498 reviewers.
Rated 1.0 out of 5.0 by ok Too bad that I forgot something in my room after check out and minutes later it was nowhere to be found September 18, 2014
Rated 4.0 out of 5.0 by only one tiny complaint The curtains in the room didn't close well, so the gap let a lot of light in during the night and morning. September 17, 2014
Rated 5.0 out of 5.0 by Great Service The hotel staff was extremely helpful and friendly. They gave good advice on where to visit in our spare time and the best way to take the Subway into the Wells Fargo Ctr. The breakfast was very good w/ a variety of foods offered. The parking garage was the only let down of the stay. It was almost to the point of being chaotic as people were allowed to park just about anywhere and then they had the top level blocked off. I also did not like being told if I parked in front of someone I would have to leave the keys to my vehicle. September 16, 2014
Rated 5.0 out of 5.0 by Great Value Excellent location to downtown, convention center, easy access to subway to ball fields, clean rooms, great complimentary breakfast. Will definitely stay with them again! September 16, 2014
Rated 5.0 out of 5.0 by Great location, good breakfast. Very friendly and helpful staff. They provided a quick check in and check out. They provided a list of locations of local restaurants. Great Location able to walk to restaurants, the theater, and places to tour. We also took the Big Bus tour which picked us up right in front of the hotel with no charge. A very good and wide variety of food and drink for breakfast. Enjoyed the pancake maker that was new to me. September 14, 2014
Rated 5.0 out of 5.0 by excellent place to stay. I was overall satisfied with this hotel and staff are great!! September 13, 2014
Rated 4.0 out of 5.0 by Pleasant stay The staff were excellent. At check-in they provided all the details, including informing me about additional security that would be provided due to the Made in America concert. That was useful to know, and also very unobtrusive during the weekend. I saw people around, but they were not obvious overbearing types. We got a newly renovated room, which is very nice. A ridiculous number of electrical outlets! September 11, 2014
Rated 1.0 out of 5.0 by A horrible experience at Holiday Inn Express I have visited Philadelphia many times but I have never stayed in the city before. My friend and I booked 2 rooms for the labor day weekend ( leisure) get away for 3 nights. We were assigned to 14 th floor. First of all, when I was at the front desk checking in, I was told that my room would have a microwave and a refrigerator. My friend's room was supposed to have a refrigerator, too. But, it was not true. My friend called the front desk and asked about the refrigerator. Someone said someone would let my friend know later. Nobody called back. Nobody seemed to care. In addition, my friend and i heard the noise from the renovation( banging and drilling) every day for 3 days from 10:00 am through 4:00 pm nonstop. My friend and I just wanted to rest at our rooms but we could not because the noise was extremely loud. I did not see the sign( under the renovation) posted inside the elevator until 1 night later. Why did anyone inform us when we check in or let us know when we booked the room? It was not fair at all. My friend and I wanted to relax for the long weekend. But, it was totally ruined. My friend and I had to escape to the swimming pool just to avoid the noise and every time we returned to our room we could just hope that the noise would be stopped. But, it was not the case. There was no quality at all when we stayed there. My blood pressure raised up when I heard the noise. I felt so anxious at all time. What a terrible experience that we had at holiday inn express. It was absolutely, extremely, positively unacceptable.. Especially, my first overnight in Philadelphia. I am not so sure if I will stay here again in the future. September 10, 2014
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