Rated 4.5 out of 5 by 494
Rated 5.0 out of 5.0 by Husband and wife Great location, good breakfast.
Very friendly and helpful staff. They provided a quick check in and check out. They provided a list of locations of local restaurants. Great Location able to walk to restaurants, the theater, and places to tour. We also took the Big Bus tour which picked us up right in front of the hotel with no charge. A very good and wide variety of food and drink for breakfast. Enjoyed the pancake maker that was new to me.
September 14, 2014
Rated 5.0 out of 5.0 by julie52788 excellent place to stay.
I was overall satisfied with this hotel and staff are great!!
September 13, 2014
Rated 4.0 out of 5.0 by Crafter67 Pleasant stay
The staff were excellent. At check-in they provided all the details, including informing me about additional security that would be provided due to the Made in America concert. That was useful to know, and also very unobtrusive during the weekend. I saw people around, but they were not obvious overbearing types.
We got a newly renovated room, which is very nice. A ridiculous number of electrical outlets!
September 11, 2014
Rated 1.0 out of 5.0 by bigappleus A horrible experience at Holiday Inn Express
I have visited Philadelphia many times but I have never stayed in the city before. My friend and I booked 2 rooms for the labor day weekend ( leisure) get away for 3 nights. We were assigned to 14 th floor. First of all, when I was at the front desk checking in, I was told that my room would have a microwave and a refrigerator. My friend's room was supposed to have a refrigerator, too. But, it was not true. My friend called the front desk and asked about the refrigerator. Someone said someone would let my friend know later. Nobody called back. Nobody seemed to care. In addition, my friend and i heard the noise from the renovation( banging and drilling) every day for 3 days from 10:00 am through 4:00 pm nonstop. My friend and I just wanted to rest at our rooms but we could not because the noise was extremely loud. I did not see the sign( under the renovation) posted inside the elevator until 1 night later. Why did anyone inform us when we check in or let us know when we booked the room? It was not fair at all. My friend and I wanted to relax for the long weekend. But, it was totally ruined. My friend and I had to escape to the swimming pool just to avoid the noise and every time we returned to our room we could just hope that the noise would be stopped. But, it was not the case. There was no quality at all when we stayed there. My blood pressure raised up when I heard the noise. I felt so anxious at all time. What a terrible experience that we had at holiday inn express. It was absolutely, extremely, positively unacceptable.. Especially, my first overnight in Philadelphia. I am not so sure if I will stay here again in the future.
September 10, 2014
Rated 5.0 out of 5.0 by vrod410 Holiday Inn Stay
Excellence service by staff . Very clean. Will recommend this hotel and chain in the future .
September 9, 2014
Rated 4.0 out of 5.0 by hammer36 Excellent downtown location (theater and shopping)
Excellent location to theaters and shopping. Rooms are being renovated. We stayed in a newly renovated room that was very attractive and comfortable. Price was very reasonable, Did not notice outside noises as much as you would think, for a downtown location. Breakfast is included, but limited to rolls, buns, juices, drinks. Would recommend this facility. Excellent value.
September 7, 2014
Rated 5.0 out of 5.0 by rikE Great service
The only complaint...not even "complaint", just a reservation...is the lack of window availability to access fresh air rather than air conditioning.
I would prefer to put up with outside evening temperature and noise, instead of the constant hum of the air conditioner and "sealed in" feel to locked in windows.
September 6, 2014
Rated 4.0 out of 5.0 by SW1974 Good standard HIE in excellent location
I was lucky to stay in a more recently renovated room. It was clean and comfortable. Decor is a bit drab, esp. in common areas and bathrooms. Internet speed via WiFi was good, though having stayed here in the past, reception may be room-dependent. Breakfast is provided which is a huge plus for me; however the quality of the food is generally average. Location is perfect, very central to all activities in Center City Philadelphia.
September 5, 2014