Rated 4.5 out of 5 by 295
Rated 5.0 out of 5.0 by Baltimore Ideal location, phenomenal staff
This is my second stay at this property...my first for business. The staff is wonderful and welcoming at every encounter. The hotel is clean and well maintained.
I especially appreciated the upgrade in hallway lighting from my past visit. It's apparent that managment and staff take pride in their building.
December 1, 2013
Rated 5.0 out of 5.0 by MomBabs Excellent Room Accomodations and Outstanding Staff
Our experience at the Holiday Inn Express on Walnut St. in Phila., PA was outstanding. My husband was in Jefferson Hosp and my mother, myself and 4 children (one was an infant) stayed closeby the hospital which was very convenient to Hosp., Parking, Eateries, etc. The staff was so polite and accomodating - Front Desk Folks, Bell Boy and the cafe personnel were all above anything I could have expected. At this time in our life with so much going on, it was comforting to be around such compassionate and caring people. The little children were treated very special as well as my mother and I. We requested early arrival and late departure because of the situation in the hospital and your staff worked to happily accomodate us. We could not have imagined any better treatment at any other hotel than was given us at the Holiday Inn. Thank you for making a very stressful situation concerning my husband's illness much easier for us to cope with. The children are already begging us to come back to the Holiday Inn for a visit. Hopefully, next time it will be for a family fun time in Philadelphia - the City of Brotherly LOVE!!!!!!!
November 29, 2013
Rated 3.0 out of 5.0 by chrisw50 Great service, but an old hotel
This was a very old hotel that looks as if it were recently converted to a Holiday Inn Express. Rooms were clean, and service was great. Internet service was spotty, and no refrigerator in the room. Overall disappointed compared to most Holiday Inns that I have stayed in.
November 24, 2013
Rated 5.0 out of 5.0 Exemplary experience in exemplary location.
The Philly locale and hotel was above our expectations! We were in the middle of shopping, sites, landmarks, and fabulous restaurants. The room was spacious, clean, and perfect for our needs. The breakfast bar was beyond exceptional and the staff was friendly and incredibly helpful.
I cannot begin to express my sincere my extreme pleasure in this hotel. A+++
November 21, 2013
Rated 5.0 out of 5.0 by MaineMarathoner Exceptional Service
We were in Philadelphia for the marathon, and stayed at the Holiday Inn Express for 3 nights. The first night was a tough one because the people in the room next door had their tv on from about 3 am on (no fault of the hotel). We did not call the desk to complain, but did call in the morning. The woman who answered the phone was very gracious, and moved us immediately to another room. We were very happy in the second room. Both rooms were very clean and comfortable. There were beautiful bouquets of fresh flowers on every floor by the elevators and in several locations throughout the lobby area. The maid greeted us several times with a smile and an offer for any assistance needed. The breakfast room is large and bright, and has sufficient offerings to satisfy anyone's need in the morning. The young woman working there was busy every moment but managed to greet everyone with a smile. The women at the front desk went out of their way on several occasions to patiently give us directions, and also recommendations for dinner (which were spot on). They knew my husband was running in the marathon, and showed genuine interest in his progress and well-being. The parking garage is attached to the hotel, which makes parking very easy (as opposed to those hotels where your car is parked in an open lot blocks from the hotel). There are computers in several locations for use by hotel guests, with printers connected and ready to go. The hotel is convenient to hundreds of restaurants, bars and shopping areas, as well as many tourist attractions. We never took our car out of the garage until the morning we left. All in all, the stay at the Holiday Inn Express enhanced our enjoyment of the city and was only a mile from the start and finish of the marathon, which made it very easy for my husband the day of the race. He walked out the door and entered the sea of runners making their way to the start. This Holiday Inn Express is definitely on our list for the next time we visit Philadelphia!
November 21, 2013
Rated 5.0 out of 5.0 by Ivyhunters3 Great value
We were in town for a college visit. The hotel was close to everything of interest- historical sites, the museum/art district, colleges, and close to the subway station. We received a good recommendation for dinner from the staff. The beds were very comfortable, the view great from the 17th floor, the breakfast tasty and with good variety, and very quiet. This hotel is an overall GREAT value!
November 21, 2013
Rated 4.0 out of 5.0 by dargry Meh
I always stay at Holiday Inn if it is available, Great room-great location-the only down side was the parking. You have to drag your luggage to and from your car after you park it yourself, all of which is fine if it wasn't so far away and you pay a fee for the parking. I guess that is what happens with a city property. Would stay again. Front desk staff are wonderful.
November 20, 2013
Rated 5.0 out of 5.0 by Chuck1968 Great Hotel
Great hotel and the staff is really awesome. The staff acknowledges your membership in the IHG rewards club. The one and only suggestion I would give is to move the smoking are area - if you come in pay 9pm you have to use the side door and really don't like waking through a cloud of smoke.
November 19, 2013