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Rated 4.5 out of 5 by 439 reviewers.
Rated 5.0 out of 5.0 by Very nice stay The staff, everyone we met, was friendly! So often at a big city hotel, the staff could care less, but I was impressed with how personable and pleasant they all were. July 27, 2014
Rated 5.0 out of 5.0 by Great Hotel I have always enjoyed my stay at this hotel. I will always stay at this hotel when I'm in Philadelphia. July 27, 2014
Rated 5.0 out of 5.0 by It suited all my needs. My only complaint is with the parking facility. I pull the car in the garage and have no intention of using it until I leave to go home the following day. We mainly go here because of its' closeness to the Wills Eyes Clinic a few blocks away.when I arrive at the garage I ask the attendant to please try and park the car in a spot where I can get at it without having him move a dozen cars to get at kit. I give the attendant $5.00 and he tells me that I shouldn't worry and that he'll be there the following day and I'll have no trouble getting the car out quickly. The following day as I go to get my car I find out that the attendant I spoke to is not there. However, another attendant is there with his hand out after he gets my car. The attendant just stands there next to me looking for a tip. I feel it's very intimidating. I told this attendant to get his share from the guy (I won't mention any names) I gave the $5.00 to. I just feel that Holiday Inn should speak to the managing company who runs this garage and reprimand their employees. My only other complaint is to whoever cleans up Walnut St of litter. Walnut St. Is always full of litter and it's very seedy. Obviously, there aren't enough trash receptacles to handle the refuse. I see that there are very few open refuse cans and the rest are the closed bomb-proof containers with a handle that most people don't want to soil their hands with. Therefore some people just toss their trash on the sidewalk or street. That's all I have to say. Thank you for letting me vent. Perhaps I'll see a difference next year regarding parking at your hotel and less litter on Walnut St. July 27, 2014
Rated 2.0 out of 5.0 by Hotel ok Most expensive holiday inn I've stayed in. Awful part of town. Within 4 minutes of walking out the door got confronted by an angry drunk homeless man that kicked a drink all over my husband and kids. We continued to walk the block to see a man urinate on the side of a building in the daylight. Trash on the streets. Awful area will never visit again. Hotel was over priced but staff was great. July 25, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service/Great Stay Our stay was great. Front desk staff again was awesome. Brie was excellent as always. Everytime we stay at this Holiday Inn Express she is always there with a smile. She didn't check us in but I did ask if she was working and she remembered who we were....now thats special! This is what makes us come back to this Holiday Inn Express. The only thing we didn't like was waking up at 10:00am with hammers and things being moved around above us. I informed the MOD who was nice and apologized and who else came to apology Brie. She asked if we signed a disclaimer about the 17th floor being renovated, I said NO. She then ask if we were a Holiday Inn member, at the time we wasn't but she signed us up and gave us some reward points. NOW that is what I call CUSTOMER SERVICE! She ROCKS! Overall the stay was great! Will return again in a few weeks and hope I get to see Brie again and the wonderful staff greeting us with a smile. July 23, 2014
Rated 5.0 out of 5.0 by A Gem in the Heart of Philly My family and I recently stayed at this property for a weekend getaway and it was AWESOME! The staff was friendly and helpful, the room was comfortable and clean and the breakfast was delicious. The location can't be beat - definitely will be back! July 23, 2014
Rated 4.0 out of 5.0 by front desk needs help Employee at front desk was not pleasant. She was kind of angry and confrontational at check in. July 22, 2014
Rated 5.0 out of 5.0 by Great service I will stay at this motel anytime I am in Philly. The staff was there to help in anyway they could at any time I needed help. July 21, 2014
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