Rated 4.5 out of 5 by 301
Rated 4.0 out of 5.0 Manageress and Staff were Excellent
Stayed here for one night whilst in Philadelphia. It was a great central location. The hotel itself was average and breakfast was nothing spectacular. However, I gave this a 4 star rating as the staff and service at front desk and breakfast area was excellent. As an IHG member both me and my wife were very well looked after. The manageress (can't remember her name was there at the day of us checking out) was fantastic and very quick and efficient at getting things sorted. She made sure everything was ok at check out and very professional and polite. Credit to her and her staff!
The chap who helps with luggage could do with brushing up on his customer service skills. Even when tipped there was no gratitude and he simply just walked off after taking the money.
December 10, 2013
Rated 4.0 out of 5.0 by shirl558 great front staff
the front staff were very knowledgeable and helpful. breakfast was very good
December 8, 2013
Rated 4.0 out of 5.0 by CWD60 Comfortable bed in great location
We had an appointment at Wills Eye at 6:30am so we spent the night prior to the appointment at this hotel. Great convenient location with parking. Good value for center city.
December 6, 2013
Rated 4.0 out of 5.0 by Fred549 Good
Everything was ok room was ready early as requested. I was not impressed with the recognition as I am a Platinum IHG member other that that everything was fine. I would stay again.
December 4, 2013
Rated 5.0 out of 5.0 by pmortlip College Visit
Great location and very clean. easy and safe area to walk in the city.
December 2, 2013
Rated 5.0 out of 5.0 by Nannylinda Excellent all around
We were in the area to see Dr. At the Wills Eye Hospital and choose this hotel purely for its location. What a pleasant surprise when we arrived, we were greeted by friendly staff and clean and comfortable room. We awoke to a wonderful complimentary breakfast as well. I would recommend this hotel and look forward to returning for a more pleasant purpose.
December 1, 2013
Rated 5.0 out of 5.0 by Baltimore Ideal location, phenomenal staff
This is my second stay at this property...my first for business. The staff is wonderful and welcoming at every encounter. The hotel is clean and well maintained.
I especially appreciated the upgrade in hallway lighting from my past visit. It's apparent that managment and staff take pride in their building.
December 1, 2013
Rated 5.0 out of 5.0 by MomBabs Excellent Room Accomodations and Outstanding Staff
Our experience at the Holiday Inn Express on Walnut St. in Phila., PA was outstanding. My husband was in Jefferson Hosp and my mother, myself and 4 children (one was an infant) stayed closeby the hospital which was very convenient to Hosp., Parking, Eateries, etc. The staff was so polite and accomodating - Front Desk Folks, Bell Boy and the cafe personnel were all above anything I could have expected. At this time in our life with so much going on, it was comforting to be around such compassionate and caring people. The little children were treated very special as well as my mother and I. We requested early arrival and late departure because of the situation in the hospital and your staff worked to happily accomodate us. We could not have imagined any better treatment at any other hotel than was given us at the Holiday Inn. Thank you for making a very stressful situation concerning my husband's illness much easier for us to cope with. The children are already begging us to come back to the Holiday Inn for a visit. Hopefully, next time it will be for a family fun time in Philadelphia - the City of Brotherly LOVE!!!!!!!
November 29, 2013