Rated 1.0 out of 5.0 by Roadwarrior51 The worst HI Express I have ever stayed at
I travel weekly and stay at a lot of HI Express hotels. I am a platinum Priority Club member. Unfortunately this motel this does not measure up to those HI/E standards. The two biggest disappointments for me were parking and the condition of the hotel. The parking there is total confusion. I tried to pull in to the hotel entrance ( which BTW is extremely tight). to check in. One lane was chained off and access to the hotel was blocked by another parked car. NO PLACE TO GO!! Where is the parking attendant ?? There wasn't one!! Just trying to get in and register was a nightmare. The other thing you will notice as you walk into the lobby is the condition of the carpet. It looks like it has never been vacuumed or replaced. The same can be said for the carpet in the halls and the rooms. The whole place needs updating. I 've stayed in much cheaper motel chains that were nicer and cleaner than this place. Most HI Express motels are updated , fresh, attractive, and clean but his one was not.
May 21, 2013
Rated 4.0 out of 5.0 by Joie Excellent location
You couldn't ask for a better location. We could walk to shops, museums, the Reading market, restaurants and to the Temple graduation and reception. The room was a good size and very clean. I asked for late checkout as we had a late return flight and my daughter was studying for her final exams and the manager was very accommodating. A few weaknesses included the poor quality of the breakfast, especially the coffee which was so weak that we just couldn't drink it. We ended up going to the Reading market the next day for an excellent breakfast. We also had trouble with very noisy neighbors upstairs - it sounded like a herd of elephants had moved in. We called the front desk and reported the problem but the noise continued for another hour, well past midnight. The manager called the next morning to apologize but we wondered why nothing had been done the night before. Furthermore,a note of apology was slopped under our door the next day - looks like it was written by kids. We were not at all comfortable that we were identified as the complaintaints.
Despite all, I would recommend this hotel for the location alone - eat breakfast at the market.
May 21, 2013
Rated 5.0 out of 5.0 by pennparent13 Great Stay
For the past four years, I have stayed at the hotel while my daughter attended the University of Pennsylvania. I have always enjoyed the location of the hotel, it is near everything. The staff is always so friendly and helpful. The room itself was always clean and very comfortable.
I would recommend this hotel to anyone. My daughter has graduated so my visits will end. :-(
I appreciated the discounted rate for being a proud Penn Parent.
Kudos to a great staff!!
May 20, 2013
Rated 5.0 out of 5.0 by Connie6 Great location and incredible staff
Everyone was very helpful and polite. The location could not have been better and the room was large, clean and comfortable. Thanks for a great stay for a great value!
May 19, 2013
Rated 1.0 out of 5.0 Put us next to noisy room
I was told a long term loud family had been next to my room long term with a screaming child all day and night long. No sleep for 2 nights. Horrible experience. Who assigns a guest a room after knowing that terrible noise is next door?
May 19, 2013
Rated 4.0 out of 5.0 by RobinBird Good stay
Great value for a large city. Really appreciated day pass to local gym (as there is not one on the premises). Breakfast was clean and well-stocked. Check-in was fast. Parking was reasonably priced for location. Only complaints were that the halls could use some updating and the mattress was too soft for our liking.
May 19, 2013
Rated 5.0 out of 5.0 by RFB1 Great in-town Holiday Inn Express
This was our second visit to this property, and an overall great experience. The only downsides were that the mattress was uncomfortable. IMO it was time for it to be replaced. Also, the room was right next to the ice machine. Normally that would be a good thing, but it was noisy all night long.
May 16, 2013
Rated 5.0 out of 5.0 by Judy181 Great location
We had a great experience in your hotel. The staff was very helpful. Rooms very comfortable and clean. Breakfast bar was yummy. We were there with a 9 and 6 yr old. They loved the pancake making machine.
May 15, 2013