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Rated 4.5 out of 5 by 583 reviewers.
Rated 4.0 out of 5.0 by Good stay Great value for a large city. Really appreciated day pass to local gym (as there is not one on the premises). Breakfast was clean and well-stocked. Check-in was fast. Parking was reasonably priced for location. Only complaints were that the halls could use some updating and the mattress was too soft for our liking. May 19, 2013
Rated 5.0 out of 5.0 by Great in-town Holiday Inn Express This was our second visit to this property, and an overall great experience. The only downsides were that the mattress was uncomfortable. IMO it was time for it to be replaced. Also, the room was right next to the ice machine. Normally that would be a good thing, but it was noisy all night long. May 16, 2013
Rated 5.0 out of 5.0 by Great location We had a great experience in your hotel. The staff was very helpful. Rooms very comfortable and clean. Breakfast bar was yummy. We were there with a 9 and 6 yr old. They loved the pancake making machine. May 15, 2013
Rated 5.0 out of 5.0 by Great Location for my needs. I have to travel to Philadelphia annually and enjoy staying in the same place with good service, good staff and somewhat reasonable rates. May 15, 2013
Rated 3.0 out of 5.0 by Good value , great service Friendly helpfull staff, nice room and a wonderful breakfast. Only problem I had was the A/C , which kept freezing up and shuting off. Finally settled for the fan . Otherwise a good value and close to many attractions. May 15, 2013
Rated 4.0 out of 5.0 by Spacious Room and mostly polite employees Beyond our expectations for the $. The room was spacious, clean and had mostly everything we needed. Most employees are extremely polite and helpful. Front desk excellent!!! Breakfast room excellent!!! Security Daniel great, Larry great. Person who brought our luggage down, not so nice. Fantastic location. May 11, 2013
Rated 5.0 out of 5.0 by Great location for my needs I am from out of state, and I had outpatient surgery at a hospital near the hotel. Instead of leaving my house at 4am on the day of surgery, I checked into the hotel the night before, went to the hospital the next morning, came back to the hotel, spent a second night there, went back to the hospital next day for a post-op checkup, and checked out later that morning. It saved me the hassle of traveling back and forth, and the 2 nights at the hotel were much cheaper than 1 night in the hospital. The hotel was in walking distance of eateries, a food store, and drugstores, so the person staying with me could easily get me anything I needed. The staffers were terrific, the front desk called for taxis, and the lady at the breakfast bar couldn't have been more patient and helpful. This was by no means a pleasure trip, but staying at the hotel was the best decision I could have made. May 8, 2013
Rated 2.0 out of 5.0 by Security pounded on the door during business call I asked for a late checkout the night before and was told I could stay till 3PM. I chose to use the afternoon to make business phone calls. After finally getting through on an important call security pounded on the door at about 1PM. I had to interupt my call and tell them I had a late checkout. Afterwards I called and spoke to the Manager after being on hold at the front desk for awhile. The Manager informed me that the late checkout was entered incorrectly in the computer. There must be some communication and personel issues at this Hotel, because it never should have happened. It is unfortunate because usually Holiday Inn gives great service. I am now skeptical. May 7, 2013
Rated 4.0 out of 5.0 by Great experience, will come back Breakfast should have had better plates than the given styrofoam/paper plates which kept on moving when you used knife and fork. Toothbrush and paste should have been in the room rather than "if you have forgotten, ask at the front desk" note. However we enjoyed our stay with you. May 7, 2013
Rated 5.0 out of 5.0 by Breakfast Much more than I expected. The lady who appeared to run things was above and beyond She shoul be commended May 5, 2013
Rated 5.0 out of 5.0 by Great Stay Everything, and everyone, involved from checkin to checkout was great. Helpful desk people. Clean, bright room. Quiet. May 3, 2013
Rated 5.0 out of 5.0 by Accomodating staff Because my train schedule conflicted with the check in and check out timing i asked if i could check in early and check out late. There was no problem with this and I was grateful. I was even more grateful when the day I was to leave my train was cancelled due to the Boston Marathon Bombing. Even though the hotel was completely booked, I was allowed to stay another night in my room. I very much appreciate that the staff allowed me to extend my stay. April 25, 2013
Rated 5.0 out of 5.0 by Absolutely NOTHING Wrong with this Place! My husband and I stayed three nights on our road trip to several cities/states. This Holiday Inn Express was smack dab in the middle of walking to Rittenhouse Square, the Historic District and other places - restaurants, bars and shops where everywhere nearby. The staff at this hotel was superior, especially the lady that worked in the breakfast room. The room was large and very clean, breakfast was good and beds were very comfortable. As others have mentioned, the bathroom is small, but the sink/mirror/vanity area outside the bathroom was large. For those who drive, parking (for an additional fee) is attached next door. We would definitely stay at this hotel again! By the way, out of all the cities/states we visited on our road trip, Philly was the BEST! April 24, 2013
Rated 5.0 out of 5.0 by Just a Friday night stay Great value and extremely clean and comfortable room. For me that's all that matters. Will definitely stay here again !!! April 24, 2013
Rated 3.0 out of 5.0 by The usual Holiday Inn Express Not really different from any of the others except that being in central Philadelphia the cost of parking is exorbitant - $25 per day, but there is a shortage of parking. If you don't need a car in the middle of Philly don't bring one. Otherwise if you've been to one HI Express you've been to them all. Rooms are OK, breakfast has the usually rather limited choice but is OK, April 23, 2013
Rated 5.0 out of 5.0 by Great Stay Hotel and staff were very friendly they couldn't do enough for you. The room was very large and the beds were so nice I wanted to take them home but I did think the hotel would like that. The breakfast was hotel breakfast. My son got us the rooms for my wife's and I birthday so we could spend the two days in Philadelphia. We went to a great place to eat called The Good Dog Bar on South 15th street good food and fast serviceservice April 22, 2013
Rated 3.0 out of 5.0 by Complimentary Breakfast The room was quiet and comfortable and conveniently located. I had to get to the train station before breakfast opened and was denied a take-out breakfast. I asked for muffin, juice, fruit and coffee. The attendant at night said "They do not do that ." and the attendant in the morning said "No." I paid for the room and expected to get something "to-go." He called me a taxi and I left for the train station. Up to that time, all went well. April 21, 2013
Rated 5.0 out of 5.0 by Great experience !!! We had a great stay at this hotel. It was a convenient location for where we needed to stay. The parking garage was convenient as well and reasonably priced. The hotel staff was extremely friendly and courteous. Thank you !!! April 20, 2013
Rated 4.0 out of 5.0 by Great location and value I had stayed here a few times several years ago and was pleased to find that the quality of the rooms and service was on par with prior visits. It's a great location in Center City and close to many excellent restaurants. The parking garage which is operated by a separate company is a bit awkward but not an obstacle to returning if I need to stay in Center City again. April 18, 2013
Rated 5.0 out of 5.0 Friendly Staff - GREAT location Midtown is where we wanted to be - and you can't get much better than this hotel's location. The staff was top notch, the rooms were very nice - the beds were comfortable - the overall experience was a good one. I will definitely return for another stay! April 18, 2013
Rated 5.0 out of 5.0 by Great size room and view of the city. The room was very spacious with lots of sitting room. I truly enjoyed the view of the Ben Franklin bridge. The complimentary breakfast had a fantastic variety including fruit, eggs and sausage. April 17, 2013
Rated 5.0 out of 5.0 by Good location and confortable bed The location was excellent and the room conditions also April 16, 2013
Rated 5.0 out of 5.0 by Excellent location in the heart of the city We stayed one night on April 6, 2013. Everything was perfect!! Location was the best, able to walk everywhere for dinner , drinks etc. The room was large and very clean. Staff were welcoming and hospitable. Parking garage was reasonably priced. Breakfast was amazing, better than most hotels. Delicious cinnamon buns, omelets bagels, bacon, fruit, cereal and much much more!! We will definitely stay here from now on while visting Philly!! Thank you Holiday Inn Express for the fine accomodations!! April 13, 2013
Rated 5.0 out of 5.0 by very friendly The front desk employees were very helpful and kind, and were genuine when talking with us...not snooty as if they didnt care if we were there or not. The room was great and the breakfast was awesome. This is not a drive by...you have got to stay here. April 9, 2013
Rated 3.0 out of 5.0 by Almost Great This hotel would have been great except for noise. The walls are paper thin. We could hear people talking in the next room and their tv. Turning on the fan blocked some of it. The room was big and comfy. Food was average but plentiful. The staff was great. Especially the women at breakfast. If the room was sound proofed I would give this hotel a perfect score. April 9, 2013
Rated 4.0 out of 5.0 by Great location but be sure car headlights r turned off if parking The parking valet parked our car, we tipped him, the next day the battery was dead! The valet was very nice and helped us find jumper cables to start the battery... but didn't seem to realize that HE should have turned off the headlights. Check your headlights! Other than that, the breakfast was great, room was comfortable, & this is a great location for some of our favorite museums. April 9, 2013
Rated 5.0 out of 5.0 by Here Again! I anticipate the warm welcome I recieve each time I stay here. The staff is always upbeat and willing to visit. I always enjoy my stay here. April 7, 2013
Rated 5.0 out of 5.0 by Friendly staff Very friendly staff. Gave us great directions and very patient with us. Breakfast very nice. April 6, 2013
Rated 3.0 out of 5.0 by Everything acctable but nothing great... We spent 4 nights in room 2007. Comfortable but with three important problems.... 1) the bathroom door lock didnt work 2) the water pressure is awful 3) you can hear your neighbors at all times as if they were inside your room. The Hotel is in a great location.... Good restaurants around and walking distance from every historical place in town and main attractions. April 2, 2013
Rated 1.0 out of 5.0 by One Over night stay was full of failures Starting with our arrival we found that our truck was too high to be allowed to park in the parking garage (6" 6" was the maximum height) that being said we were told we could park in another outside lot and the front desk could barley provide us directions. After being told to make a number of left and right turns we had to find it ourselves. Once we located the EASY Park lot (which was less than 100 feet from the front door of the Inn just down the street to the left of the building..) It would seem some training should be given to the front desk to be able to provide quick and easy directions instead of I'm not sure try these... Next we were given cards for our room which opened the door for the first and last time during our 19hr stay. We were unable to get into our room (804) aided by security for the rest of our stay. Almost 4 different times we tried and needed the help of hotel security. Even the next day when we were leaving we still couldn't get into our room to get our bags to leave without calling Security. We wanted to check out as we were told if could get to the parking lot before 10am we didn't have to pay for another days stay. Due to the door/lock not working properly we were 20 minutes late (10:20am) and had to pay an additional $18.00 for parking! We were informed that the battery to the door lock was the problem and it would be fixed sometime after we left. I just don't think this situation was handled properly, and allowed to go on much to long. I would make a recommendation that if this happens in the future (and if possible) a room change should be made. We did NOT enjoy our stay and feel that we were taken advantage of by not fixing the problem quicker... Thanks You for listening March 31, 2013
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