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Rated 4.5 out of 5 by 497 reviewers.
Rated 5.0 out of 5.0 by Consistently Wonderful Service I have stayed at this hotel MANY times since 2001. EVERY time I stay I have the same wonderful service. From the desk clerk to housekeeping to the parking attendants, every employee is genuinely friendly and helpful. This is my hotel of choice in Philly! July 21, 2014
Rated 5.0 out of 5.0 by Good location and relaxing Large comfy rooms, bathroom a little tight. Good variety of breakfast foods. Location good for walking to attractions and restaurants. Stayed on 2 different occasions, and would recommend staying here. July 20, 2014
Rated 5.0 out of 5.0 by Breakfast a 10, convenient to downtown. Staff entire excellen. Convenient all resteraunts sttractions, etc."I'll be back "baby". July 19, 2014
Rated 5.0 out of 5.0 by In a great location Easy to walk to Independence Hall and the Liberty Bell. Downtown Philly has lots of homeless people that may scare your children. Lots of construction going on. Hotel itself is nice. July 18, 2014
Rated 5.0 out of 5.0 by Great Location I stayed at the Holiday Inn Express-philadelphia July 11 - 13th for the Omega Psi Phi Conclave. The hotel is/was under construction. I was happy to learn I had a remodeled room as other guests weren't as pleased with there accommodations. My room was comfortable and clean and our housekeeper provided us with any extras that was needed. It was centrally located. We were walking distance from the convention center and the host hotel, in addition to being close to several restaurants and shopping stores. I would stay here again, hopefully by then all renovations will be completed. July 16, 2014
Rated 3.0 out of 5.0 by New room and staff polite We were on top floor and the room was recently rehabbed. Very nice room. Cleaning staff greeted us pleasantly and gave us extra towels with us having to ask. As with others too bad they have to charge for parking. July 16, 2014
Rated 5.0 out of 5.0 by Godd location and value This hotel provided a good experience for a first time visitor to Philadelphia. A car was not needed as many sights were an easy walk, and public transportation was close by. July 16, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay, very clean and friendly staff My dtr and I stayed here for three days while my husband had hip replacement at Pennsylvania hospital. Was an easy walk to hospt, we had a clean, quiet restful room, and enjoyed the very ample breakfast. We hope to return soon to vacation and enjoy the city. July 15, 2014
Rated 3.0 out of 5.0 by needs work and new bedding inefficient front desk did not have the correct billing on checkout internet was awfully slow in the middle of desperately needed upgrades food at breakfast was high in fat and not very healthy choices. July 15, 2014
Rated 5.0 out of 5.0 by The front desk staff was courteous and very helpful. Breakfast looked at first to be an issue. There were 20 or so school children there at the same time as we were. The kitchen and breakfast room staff kept up with them and there were no inconveniences to other guests. It helped that they were well mannered and well chaperoned. Our wait was not as long as we expected, and all went very well. I really admired the staff for handling it as well as they did. FYI-Love the pillows!! C&Y July 14, 2014
Rated 5.0 out of 5.0 by Love the renovated rooms We were placed in one of the newly renovated rooms on the 19th floor this time and it is definitely a big improvement! In addition to the style being updated, there are now multiple outlets all over the room for charging all the devices we all can't live without, and we heard that the hotel is working toward equipping all the rooms with a refrigerator. Yay! I would also like to mention the older lady who is always there in the morning tending to the breakfast station. She does an absolutely impeccable job making sure everything is clean and stocked, even on the busy weekend days when it can become quite hectic. July 11, 2014
Rated 4.0 out of 5.0 by good stay our family had good rest at your hotel, except roller bed was charged extra $20. ohter Holiday Inn honored IHG member. let guest use it as free of charge. would you consider the policy change for IHG member with family, who need. thank you July 11, 2014
Rated 5.0 out of 5.0 by Great value It was a great price for its location. Although a long walk to the historical area, there was still a lot of restaurants around the area. Taxi's were plentiful and not too expensive if you didn't want to walk to Independence Hall. They have just refurbished the rooms and they are extremely nice. Staff was very helpful. Breakfast was your typical HI Express breakfast. Nothing special, but OK. July 10, 2014
Rated 5.0 out of 5.0 by Clean and great staff Staff at this hotel were very helpful and friendly. July 9, 2014
Rated 5.0 out of 5.0 by Exceptional Place to Stay I was in town for business and totally enjoyed my stay at this hotel. All personnel associated with this hotel were very professional and friendly. The room was very clean, the front desk employees were very helpful in finding places to eat and in shopping when I had the time. The breakfast was alway very good, hot and ready on time! Parking was very easy and safe. Was a great place to stay. Thanks for all the help povided by your staff. July 8, 2014
Rated 5.0 out of 5.0 by Serivce of staff and cleaniness and great breakfast We have stayed at this hotel several times,and find the hotel reasonable, very clean and convenient location. We find the staff to be courteous, helpful and very friendly. The breakfast is very good and offers many selections.....and healthy. any problem is handled immediately in a very nice manner. When visiting Philadelphia, we will continue to stay at this hotel always. July 8, 2014
Rated 5.0 out of 5.0 by Extraordinary experience Very pleased with my stay at this hotel. Impressed from the time I walked through the door with cleanliness and appearance. Looked like brand new hotel! Staff was noticeably friendly to me and other staff. Room was very spacious and comfortable. Breakfast was excellent with varied choices both hot and cold. July 5, 2014
Rated 5.0 out of 5.0 by Very Nice My wife and I stayed at 4 different hotels in 4 nights as part of a road trip and truly enjoyed our stay at this hotel. The staff was extremely friendly and helpful, and the rooms were excellent as well. We would be most likely to return to this hotel of all of the places we stayed. July 5, 2014
Rated 5.0 out of 5.0 by Location Location Location This hotel is the go to location while visiting Philadelphia. Walking distance to everything. Centrally located. Staff is very personable and accommodating. They proved that customer satisfaction is a priority. We've stayed here before and will continue to stay here in the future. July 2, 2014
Rated 2.0 out of 5.0 by Slightly Disappointed Everything was okay except in the morning...We had a 12:00 check out and at 10:30 there was a very loud knock on the door from the staff who wanted us to do express checkout which we did not ask for and we were sleeping, so that woke us all up. and then they knocked again around 11:00 and even opened our door! We did not appreciate this since our check out wasn't until 12:00 ! We also wanted to get coffee at breakfast. we did not get up in time to eat breakfast, but we walked down to get coffee..breakfast was over at 10:30 and at 10:00 there was no coffee and when we asked staff to refill they said no they needed to clean up and walked away. very rude.. July 2, 2014
Rated 5.0 out of 5.0 by Friendly service. Great location. From check-in to check-out, the staff was extremely friendly and accommodating. Our room was very clean and well appointed. We enjoyed the breakfast buffet and took advantage of the gym, which was right around the corner. Everything we did was within walking distance, and the parking rate was very reasonable. We'll definitely consider staying here on our next visit to Philly. July 2, 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff, good location Overall very good experience. The staff was very helpful for our group. The room was comfortable and a very good location. July 2, 2014
Rated 4.0 out of 5.0 by Nice room, but bad Internet The hotel has a great location and very nice, large rooms that are clean. The staff is extremely nice. The breakfast buffet is very good. The only real problem is the quality of the Internet. It was extremely slow and sometimes couldn't be used at all. Three times I went to Starbucks to get a better connection. The staff tried to help, but the overall service needs to be upgraded, especially for when the hotel is busy and a lot of people are on-line. July 1, 2014
Rated 5.0 out of 5.0 by Convenient location, super friendly staff, clean and modern room The staff was super friendly and accommodating here. Rooms were clean and comfortable with recent upgrades. The garage was a little tight for parking, but everybody went out of their way to make sure our stay was comfortable. Very convenient to local attractions and great restaurants, too. July 1, 2014
Rated 4.0 out of 5.0 by wifi not what it should be the room was clean and comfortable - staff was friendly but the wifi was horrible - we could only log in one time during our 5 day stay June 27, 2014
Rated 5.0 out of 5.0 by Very Satisfied The Holiday Inn Express was having a hard time staying cool because of the high temperatures outside. Our room air conditioner couldn't keep our room cool, plus we were on the 16th floor. June 26, 2014
Rated 5.0 out of 5.0 by equipo de aire acondiciondo ruidoso El A Acondicionado era dificil de regular y el ventilador bastante Ruidoso. Fuera de ello, no tenemos queja alguna. June 25, 2014
Rated 3.0 out of 5.0 by Old hotel, average stay Old hotel. Average stay at best based on price. Good location. Tiffany at the front desk was great. June 24, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service all of the staff was wonderful and met all of our needs, very helpful. great place to stay, very convenient. June 24, 2014
Rated 5.0 out of 5.0 by Wonderful staff, thoughtful and caring. This was my second stay at this hotel and have had wonderful experiences each time. Betty is always pleasant and makes you feel at home during breakfast. She was a great source of support during my first visit there while my husband was a patient at Thomas Jefferson University Hospital and I was staying at the Holiday Inn. This time I was there with my daughter for my own medical testing and the staff was as wonderful as the first time. The front desk staff could not do enough to help us with early check in. I recommend this hotel to anyone who needs a friendly place to stay in Philly. June 24, 2014
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