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Rated 4.5 out of 5 by 581 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Walnut Street As always our stay was a pleasant one. The front desk staff and breakfast staff are always friendly and helpful. August 7, 2014
Rated 5.0 out of 5.0 by Always great Best location in town. Great staff. Rates vary widely depending on what's in town. August 6, 2014
Rated 4.0 out of 5.0 by Friendly staff Great location, clean rooms, and helpful staff. The rooms were comfortable and soundproof/ August 5, 2014
Rated 4.0 out of 5.0 by Great Stay We were only staying one night and found this hotel in a perfect location for our dinner we were going to. The hotel is in a great location close to everything you want to see in City Center. My husband and son loved the gym that was at the hotel. Breakfast had a great variety to. Room was very clean. I wish there were refrigerators in the room. Other than that we had a great experience at the hotel. Yes there is construction going on, this didn't effect our stay. I think the parking at 25.00 is one of the cheapest for what the other hotels charge. The person in the garage parked our car close to the elevator and made it convenient for us to get it the next day. The hotel held our luggage after we checked out and we were able to park in the garage a few hours after we checked out at 11:00 AM August 5, 2014
Rated 5.0 out of 5.0 by Outstanding I happen to be there for my wife's hospital stay at Thomas Jefferson, but found it to be a place wonderful place to stay. Would recommend it to anyone. August 5, 2014
Rated 5.0 out of 5.0 by Nice hotel in downtown Philly This is a nice hotel to stay at when you're in downtown Philly. Had no issues with the room. Staff was very friendly. Would stay here again! August 3, 2014
Rated 5.0 out of 5.0 by Amazing!! The room was BEAUTIFUL, the hotel was beautiful and clean! Great selection of free, unlimited breakfast! Really nice pool! Renovations are a little noisy but didn't affect the quality of me or my partners sleep at all and at the end of the day I can appreciate any hotel who's working on their appearance. Will recommend this hotel to everyone staying in the area and will definitely be returning sometime soon! There was only one downfall of this trip- they hold $50 on your card in case of room damage which they don't tell you about( so unless you read the sign at the reception desk you have no idea) I guess I can understand their reason for doing it but still kind of stinks. Overall a 5/5 rating!! July 31, 2014
Rated 4.0 out of 5.0 by Reasonable and good value Location is good with restaurants and shops around. Room condition was old and dated during my stay in mid July. But they have started the renovation so I believe the new rooms will be much better. Staff were friendly and helpful. July 29, 2014
Rated 5.0 out of 5.0 by Mr We Stayed 6 nights for the NALC convention. the best hotel staff i have ever encountered close to all the Philly must do's Great Irish Bar just behind the hotel McGillins Olde Ale House very good food and reasonable July 29, 2014
Rated 4.0 out of 5.0 by Wonderful location Right down town at a reasonable price. That is what makes this an excellent choice for a stay in Phila. July 29, 2014
Rated 5.0 out of 5.0 by Great Location This hotel is only about a 9 minute walk to the convention center. Plenty of restaurants close by, the staff is GREAT from the bell man, front desk clerks and the maid staff! This is a must stay hotel when your in downtown Philadelphia. July 29, 2014
Rated 3.0 out of 5.0 by Staff & Cleanliness The staff was friendly and accommodating, especially since our key cards stopped working. We had issues with our credit card and they locked us out 3 times before letting us know there was a problem. Housekeeping left a lot to be desired. The staff was friendly enough, but the room was not cleaned very well. The floor of the bathroom was never cleaned, as the dirt behind the door remained all week. No dusting or picking up of used tea bags and coffee cups. No lotion. The absolute best thing was the daily breakfast. Betty and Ashley (others too), kept the food coming and coffee urn filled. And they were always gracious and friendly. The best part of the stay was breakfast. In addition, the Bell Hops were great! July 28, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Would go back, Great staff and a great breakfast bar. July 28, 2014
Rated 5.0 out of 5.0 by Cheerful, helpful staff. I would recommend this hotel to friends and family. Great staff and reasonably priced. Good location. July 28, 2014
Rated 5.0 out of 5.0 by Very nice stay The staff, everyone we met, was friendly! So often at a big city hotel, the staff could care less, but I was impressed with how personable and pleasant they all were. July 27, 2014
Rated 5.0 out of 5.0 by Great Hotel I have always enjoyed my stay at this hotel. I will always stay at this hotel when I'm in Philadelphia. July 27, 2014
Rated 5.0 out of 5.0 by It suited all my needs. My only complaint is with the parking facility. I pull the car in the garage and have no intention of using it until I leave to go home the following day. We mainly go here because of its' closeness to the Wills Eyes Clinic a few blocks away.when I arrive at the garage I ask the attendant to please try and park the car in a spot where I can get at it without having him move a dozen cars to get at kit. I give the attendant $5.00 and he tells me that I shouldn't worry and that he'll be there the following day and I'll have no trouble getting the car out quickly. The following day as I go to get my car I find out that the attendant I spoke to is not there. However, another attendant is there with his hand out after he gets my car. The attendant just stands there next to me looking for a tip. I feel it's very intimidating. I told this attendant to get his share from the guy (I won't mention any names) I gave the $5.00 to. I just feel that Holiday Inn should speak to the managing company who runs this garage and reprimand their employees. My only other complaint is to whoever cleans up Walnut St of litter. Walnut St. Is always full of litter and it's very seedy. Obviously, there aren't enough trash receptacles to handle the refuse. I see that there are very few open refuse cans and the rest are the closed bomb-proof containers with a handle that most people don't want to soil their hands with. Therefore some people just toss their trash on the sidewalk or street. That's all I have to say. Thank you for letting me vent. Perhaps I'll see a difference next year regarding parking at your hotel and less litter on Walnut St. July 27, 2014
Rated 2.0 out of 5.0 by Hotel ok Most expensive holiday inn I've stayed in. Awful part of town. Within 4 minutes of walking out the door got confronted by an angry drunk homeless man that kicked a drink all over my husband and kids. We continued to walk the block to see a man urinate on the side of a building in the daylight. Trash on the streets. Awful area will never visit again. Hotel was over priced but staff was great. July 25, 2014
Rated 5.0 out of 5.0 by Outstanding Customer Service/Great Stay Our stay was great. Front desk staff again was awesome. Brie was excellent as always. Everytime we stay at this Holiday Inn Express she is always there with a smile. She didn't check us in but I did ask if she was working and she remembered who we thats special! This is what makes us come back to this Holiday Inn Express. The only thing we didn't like was waking up at 10:00am with hammers and things being moved around above us. I informed the MOD who was nice and apologized and who else came to apology Brie. She asked if we signed a disclaimer about the 17th floor being renovated, I said NO. She then ask if we were a Holiday Inn member, at the time we wasn't but she signed us up and gave us some reward points. NOW that is what I call CUSTOMER SERVICE! She ROCKS! Overall the stay was great! Will return again in a few weeks and hope I get to see Brie again and the wonderful staff greeting us with a smile. July 23, 2014
Rated 5.0 out of 5.0 by A Gem in the Heart of Philly My family and I recently stayed at this property for a weekend getaway and it was AWESOME! The staff was friendly and helpful, the room was comfortable and clean and the breakfast was delicious. The location can't be beat - definitely will be back! July 23, 2014
Rated 4.0 out of 5.0 by front desk needs help Employee at front desk was not pleasant. She was kind of angry and confrontational at check in. July 22, 2014
Rated 5.0 out of 5.0 by Great service I will stay at this motel anytime I am in Philly. The staff was there to help in anyway they could at any time I needed help. July 21, 2014
Rated 5.0 out of 5.0 by Friendly staff We were staying at this hotel for two nights staff was very friendly a lot of tourists in this hotel Wi-Fi connection just a little bit slow due too many people try to login anything else OK July 21, 2014
Rated 5.0 out of 5.0 by great hotel, staff and price awesome hotel in the heart of center city. We stayed in a newly renovated guest room which was very nice. My only request is that they provide in-room safes. July 21, 2014
Rated 5.0 out of 5.0 by Consistently Wonderful Service I have stayed at this hotel MANY times since 2001. EVERY time I stay I have the same wonderful service. From the desk clerk to housekeeping to the parking attendants, every employee is genuinely friendly and helpful. This is my hotel of choice in Philly! July 21, 2014
Rated 5.0 out of 5.0 by Good location and relaxing Large comfy rooms, bathroom a little tight. Good variety of breakfast foods. Location good for walking to attractions and restaurants. Stayed on 2 different occasions, and would recommend staying here. July 20, 2014
Rated 5.0 out of 5.0 by Breakfast a 10, convenient to downtown. Staff entire excellen. Convenient all resteraunts sttractions, etc."I'll be back "baby". July 19, 2014
Rated 5.0 out of 5.0 by In a great location Easy to walk to Independence Hall and the Liberty Bell. Downtown Philly has lots of homeless people that may scare your children. Lots of construction going on. Hotel itself is nice. July 18, 2014
Rated 5.0 out of 5.0 by Great Location I stayed at the Holiday Inn Express-philadelphia July 11 - 13th for the Omega Psi Phi Conclave. The hotel is/was under construction. I was happy to learn I had a remodeled room as other guests weren't as pleased with there accommodations. My room was comfortable and clean and our housekeeper provided us with any extras that was needed. It was centrally located. We were walking distance from the convention center and the host hotel, in addition to being close to several restaurants and shopping stores. I would stay here again, hopefully by then all renovations will be completed. July 16, 2014
Rated 3.0 out of 5.0 by New room and staff polite We were on top floor and the room was recently rehabbed. Very nice room. Cleaning staff greeted us pleasantly and gave us extra towels with us having to ask. As with others too bad they have to charge for parking. July 16, 2014
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