Rated 3.8 out of 5 by 150
Rated 4.0 out of 5.0 by 2fromPGH Clean facilities and friendly staff
The hotel is suitable for families or business travel. While the location seems odd, the price is reasonable for the clean rooms and well-stocked bathrooms and the full breakfast bar. The staff is friendly and helpful. You do need a vehicle to get around; no shuttle service to the city. But, the location is convenient and the drive is easy into the sports venues and historical sites.
July 28, 2014
Rated 3.0 out of 5.0 by d-none Overall appearance
The rugs in hallways and rooms need to be thoroughly cleaned or replaced. They are disgusting.
Walking down the hallways makes one wonder how clean the rooms are.
July 26, 2014
Rated 2.0 out of 5.0 by Jay85718 Unfortunately- just another Hotel
So, this Holiday Inn was just OK.
It wasn't dirty, but, the challenge lately for any Holiday Inn Express is the consistency from Hotel to Hotel. You don't know what your' re going to get.
This was wasn't the worst I have seen, but certainly was far from one of the best. It does not differentiate itself in any way.
July 21, 2014
Rated 3.0 out of 5.0 by travelin mack travelin mack
Staff was very helpful and courteous
Not much to do in the area
The lehman restaurant done the street was excellent
July 17, 2014
Rated 5.0 out of 5.0 by Bill1970 Thanks!
Nice experience all the way around...our stay was short because of travel issues, but thanks!
July 17, 2014
Rated 4.0 out of 5.0 by MikeyTraveler Quick Shuttle Ride to Airport
The shuttle ride to the airport was very quick--- less than 10 minutes. Though staff was friendly, it was apparently a very busy night, and it took significantly longer to receive a roll-a-way bed than we would have liked, delaying our children being able to get to sleep.
July 12, 2014
Rated 5.0 out of 5.0 by Profinet1 Friendly Staff and Good Breakfast
This was a one night business trip and I found the staff friendly and efficient. The breakfast was very satisfactory. Checkout was fast and helpful. I arrived late and left after breakfast (I especially like the Holiday Inn Express breakfast). The room desk was very helpful with outlets on the lamp. For a short business stay it met all my needs. I noted the maid was friendly and we spoke briefly in the morning. I found the location of the hotel very convenient and the river front location most interesting.
July 7, 2014
Rated 5.0 out of 5.0 by Jersey24 great stay
the hotel is conveniently located in close proximity to the airport. The shuttle service provided is excellent and the drivers are courteous. The rooms are clean and well equipped. You can walk to the bar / restaurant right next door to the property and the food and drink is reasonable and quite good. Would definitely stay next time we fly out of Philly.
July 7, 2014
Rated 5.0 out of 5.0 by SCflyer Relaxing Experience
Very relaxing visit. Friendly staff who seemed eager to help. A very nice restaurant is located directly next door with river side dining outdoors.
July 7, 2014
Rated 5.0 out of 5.0 by marcus-b Excellent airport hotel
Good quiet room. Wonderful staff. Quiet location a few miles from the airport. Great shuttle service to and from hotel. And a very good bar-restaurant right next door,
July 7, 2014
Rated 5.0 out of 5.0 by fastracker Great service
I had a great time at the Holiday Inn at Philadelphia Airport. The service was great at check in
July 6, 2014
Rated 3.0 out of 5.0 by Roxiep Stay at Philadelphia
My staya at this location was very unpleasing as stated before. The front desk Manager was very unfreindly and appeared to be irrated with the front desk clerk whom appeared to be in training and did explain to me she was new. The Manager was very short with me and professional manners were not exerfise with my check-in expereince with her.
July 3, 2014
Rated 5.0 out of 5.0 by Mpickroom Great customer service
I enjoyed the friendly atmosphere and comfortable inviting room. I was very impressed with how clean and neat the room was, The customers service was excellent including the shuttle service to the airport.
July 1, 2014
Rated 5.0 out of 5.0 Comfortable room and great sevice
Everything is very good and very good Riverview
good customer service
June 29, 2014
Rated 5.0 out of 5.0 by Mismadmmom nice stay
From check-in to check-out, my stay was comfortable and pleasant. Staff was friendly and caring. Rooms were clean and beds were comfortable. Breakfast was well laid out and very good.
June 24, 2014
Rated 5.0 out of 5.0 Life Saver
Upon arriving in Philly, we had resvervations at a hotel next to Holiday Inn. Long story short, that hotel messed up our resvervations, and well, was very scary. Lisa at Holiday Inn was able to get us a good deal on a room for our 4 night stay. We were so at our wits end and she was so plesant and helpful. She even had warm Choco Chip cookies for us.
June 23, 2014
Rated 5.0 out of 5.0 by Maddy22 Perfect
The Holiday Inn Express was perfect for our needs. The hotel was clean, the staff was friendly and check-in and check-out were fast and easy. There was a choice of their own restaurant next door with a 10% discount or Denny's just a few steps further. Will stay here again. The shuttle bus to the airport left EXACTLY every half hour on the hour.
June 23, 2014
Rated 4.0 out of 5.0 by mjbc good service
I travel quite a bit and stay at a lot of IHG hotels and having read some of the reviews of this hotel I was not sure if I would stay here but I did .
I found staff very friendly and the room was clean Ihad a good quick breakfast in the morning and used the shuttle bus to the airport Very friendly staff on reception
cannot understand why this Holiday Inn express has had so many bad comments it is a lot better than some in the hotels I have stayed in
June 23, 2014
Rated 5.0 out of 5.0 by JGIII great
Great hotel. Lisa at front desk set the tone, and it never fell below excellent
June 21, 2014
Rated 2.0 out of 5.0 by leaner66 park n fly
not what I was expecting from the Holiday Inn name, won't stay at this hotel again, will try another hotel that offers park n fly
June 19, 2014
Rated 5.0 out of 5.0 by AZBarb Nice room, comfortable beds, helpful staff
Would definitely recommend this site. Needed an overnight stay near the hotel, and it was nicer and less expensive than most of the other options.
June 18, 2014
Rated 5.0 out of 5.0 by Bobbie Ann employee of the month
Carlos should be nominated for & recieve the EMPLOYEE of the month award.
June 14, 2014
Rated 4.0 out of 5.0 by GA400 Very nice staff, dated facility
Some of the nicest staff we have encountered anywhere! Very attentive and courteous. Nice breakfast with good coffee. The overall site is looking pretty tired with some stained carpets and scratched doors.
June 13, 2014
Rated 5.0 out of 5.0 by weezyT Comfortable stay overall!
I'm always happy with the comfort of the beds and pillows. I always stay at this hote when I'm flying out of Philadelphia. Best value than others I've stayed.
June 11, 2014
Rated 5.0 out of 5.0 by Toni2222 A Gem in Essington
I've stayed at this hotel for the last few years. They provide pick up service from the airport, clean rooms, friendly staff and if you get the right room, a river view.
The price has gone up substantially and the breakfast food is ok but the man providing the breakfast service is wonderful. He smiles and replenishes the food as it's needed and he keeps the area really clean. Kudos to him. I'm sorry I didn't get his name.
Tarshia at the front desk was wonderful also - smiling and willing to help. The cleaning staff did a great job at cleaning. It's not easy because some of the furniture and carpeting could use an upgrade. Overall, I enjoy staying here. It is next to the park and is very peaceful.
June 9, 2014
Rated 1.0 out of 5.0 by Seggy56 Double charge and poor service
The front desk charged me for two rooms because we were switched to another room in the middle of the night when the air conditioner broke. The front desk staff was argumentative and rude throughout my effort to resolve the issue, ending in a big hassle for me to get the charges straightened out.
June 4, 2014
Rated 4.0 out of 5.0 by Just4DJM Beautiful location on the water
This hotel meets all the expectations of a Holiday Inn Express. It's location at a boat dock is beautiful for sunsets. I do not recommend the restaurant next door (The dock) because there was gnats flying around the dining area and the staff was extremely unprofessional.
June 2, 2014
Rated 3.0 out of 5.0 by Bag49 Convenient location to Philadelphia International Airport
Easy access to airport for early morning flight and rental car drop off. Welcomed as an IHC member, and room was ready. This property looks as though it is in need of refurbishment - hall and room carpets stained, needs some TLC. Other than that, it was fine.
June 1, 2014
Rated 1.0 out of 5.0 by KH839 Worst experience
It was my first time staying at this hotel with stayed less than 6 hours. I checked in late after 11pm on 5/24 and the front desk lady was busy and did not pay attention to a quest at the first time and just give a room without explaining any hotel information. No recognition for IHG Rewards Club Members and no gift neither.
When I entered the room, I could heard some noises, so I came down to check if the hotel could transfer me to another room. When I came to the front desk, she was busy to talk with someone by phone which I found out 5 minutes later that it was her hotel manager to complain about another guest. If a guest was waiting in frond of her, she supposed to hold the phone and helped the quest first. But she was not. Anyway, I couldn't transfer to another room and needed to use ear plugs to sleep. I have stayed many IHG hotels all over and love IHG hotels, but not this one.
May 30, 2014
Rated 3.0 out of 5.0 by GeoL Waiting and then waiting
This is the second time I've stayed at the property - both times due to travel issues at nearby PHL. Being a loyal IHG member, I always seek out the brand(s# whenever possible. The hotel itself is what you'd expect. It's an Express so it's not high brow but on average you get what you pay for. The room was comfortable, the bed average. A little beat up and my grip that rooms don't have enough light in them anymore due to the CFL bulbs. Nonetheless, it's an okay space.
The downsides kind of compound. First, I waited almost 45 minutes for the shuttle to pick me up, despite calling the hotel the minute I got the baggage claim area. I called back twice just to verify they were indeed coming. Both times the young lady at the front desk #sorry, I didn't write down your name# was very nice and very professional. When I got to the hotel !!FINALLY!! the restaurant next door ~ not part of the hotel ~ was closed, much to my dismay #closed 20 minutes before I got there --- see the issue?). When I checked in the young lady must have recognized my voice from my calls because she asked how long I waited, apologized for the delay and went out of her way to find me someplace that was still open and delivered food. Excellent service from the front desk.
The other complaint is tied to the location of the property - it's just left of no where and I believe in fact is where the Flying Dutchman stores his boats for the winter based on the marina next door. As a result, the one food delivery place took an hour to get there #no competition I guess) so more waiting. Since the hotel is so remote, there' s really no place to walk to, not that at 11 PM there would be many more options.
So - the pros - nice people, price is right, no surprises and the ever famous Holiday Inn Express Breakfast. The cons - shuttle takes forever, limited food options and isolated location.
May 19, 2014