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Rated 3.8 out of 5 by 232 reviewers.
Rated 4.0 out of 5.0 by CLEAN...GREAT SERVICE....VAN SERVICE...CLOSE TO EVERYTHING... FELT COMFORTABLE......EXCELLENT BREAKFAST (FREE)....(SAVED US TIME AND MONEY EARLY IN THE AM BEFORE TOURING).....LOVED THE VAN SERVICE.....BROUGHT US TO OUR DESTINATION AND WE CALLED WHEN WE WERE DONE TO PICK US BACK UP......(DIDN'T HAVE TO TAKE OUR CAR, WORRY ABOUT WHERE TO PARK,AND WALK TOO MANY BLOCKS TO TOUR)...... THE ROOM WAS FINE....WOULD HAVE LIKED A SMALL REFRIGERATOR IN IT TO KEEP OUR WATER ETC COLD.....AND OUR ROOM ON THE 2ND FLOOR WAS SUPPOSE TO BE 'RIVER VIEW'....BUT IT WASN'T BECAUSE WE WERE TOO LOW....HAVE TO STAY ON THE 4TH OR HIGHER TO SEE THE RIVER AND THE SHIPS..... July 7, 2014
Rated 2.0 out of 5.0 by Meh I've worked for and stayed at IHG hotels in the past and never had any complaints until I stayed at this one. I couldn't wait to get out of dodge. July 6, 2014
Rated 4.0 out of 5.0 by Good Location I travel quite extensively for business and have a platinum and diamond memberships at different hotels. I love the location at this hotel because of it's proximity to several historic areas in Philadelphia. Fine and other dining is also within walking distance. I love looking out at the water and Ben Franklin bridge early in the morning. I taught it was a spectacular site. July 4, 2014
Rated 5.0 out of 5.0 by Excllent location and great view Right by the river. The Ben Fran bridge provides a great view from the room window. River front is right nxt to the hotel. Well cnnected to historic district and downtown by hote shuttle. July 3, 2014
Rated 1.0 out of 5.0 by very disappointed Left my room at 9am and returned at 8pm after enjoying all that Philly has to offer. The room had not been serviced. So i went to the front desk and was advised that house cleaning had gone for the day. I was handed clean towels and left to service the room myself! On checking out I was asked the regular how was your stay question. Which was meaningless , as I replied not good, and there was no attempt to address the issue. I was due to return the next week at the end of a vacation tour of the North East. I cancelled my future reservation. very disappointed. Note to hotel: writing an issue down in a book does not resolve it. July 2, 2014
Rated 5.0 out of 5.0 by NHL Draft weekend We had a really good stay at this HIE. The hotel offered everything we needed to enjoy our weekend. I have just 1 request, and that is for the hotel to respond to an email i sent upon returning home 6/29 about something that may have been left behind in our room. All the staff was awesome! July 1, 2014
Rated 4.0 out of 5.0 by great location for Philadelphia We drove to this hotel and stayed for 3 nights. It was easy to get to and plenty of parking was available at a charge. It was an easy 10 minute walk into the tourist attractions of the city centre. Penns landing is opposite the hotel with several good restaurants and the ferry over to Camden for the aquarium and Battleship USS New Jersey. Internet was free fast and reliable. Air conditioning was good. Breakfast was standard Holiday Inn Express fare. June 27, 2014
Rated 2.0 out of 5.0 by Room The bedding was soiled with mouse droppings in the one bed. Bedding was changed but very disgusted by this point. There was a leaky bathtub faucet . Also every floor was out of vending machine sodas ! No Ice in the machine on our 10th floor. They seemed to be out of alot of supplies, no hot cocoa , no bananas or apples in the morning . This was an overnight stay before several Dr appointments with the my son at Childrens hospital of Philidelphia. It made for a rough stay . We will not stay here again. June 26, 2014
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