Rated 4.0 out of 5.0 by heather207 Updated rooms and friendly staff
We stayed at Holiday Inn Express Penn's Landing for three nights. Although it was busy, everything was clean and the staff was very friendly. The shuttle took us within 2 miles and breakfast was good. We would stay here again. If you do not need to be downtown, we would recommend this hotel.
May 20, 2013
Rated 2.0 out of 5.0 by jeff1313 Do not go the week of march madness
While we arrived late to check in I had called to assure that our room was still available, upon arrival the room looked like someone had already been staying in it. As it was already too late to do anything about it and i was tired we went to relax and unwind form our 6 hour drive. The room next to us was a bunch of party goers and college kids causing a ruckus and upon complaining the the front desk someone had come up stairs and knocked on my door telling me to keep it down or i would be removed from the hotel. As i tried to explain that this was not our room but the room next door, the college kids had left to find an ihop in search of food. We had also been charged twice for parking as we parked their for an hour the night of the 21 and the day of the 22nd even though we had checked out at 10am
May 20, 2013
Rated 2.0 out of 5.0 by DJMac Penn's Landing is not at HIE standards
I am a loyal Holiday Inn Express Gold Elite member, and I will continue to be, but the Penn's Landing property was a disappointment. When I checked out on the morning of May 9th, I advised the desk that the previous morning I had been trapped in the gated parking lot, unable to exit at 5:30am because the attendant was not at his station. The front desk told me that mine was a common complaint, but they had no control over the parking lot (which is on the HIE property and exclusive to the hotel).
I also noted that my room had not been cleaned or attended in any way. I was assured, unnecessarily, that my room should have been cleaned, and I was given a curt apology. So, the notices in the room that "if any part of your stay is unsatisfactory, you will not have to pay for it" does not apply at Penn's Landing.
I called the HIE Corporate Customer Service line later in the day, and received the concern and attention HIE customers have come to expect, with a specific game plan to address my situation with HIE Penn's Landing.
May 17, 2013
Rated 4.0 out of 5.0 by Knuddl close to old town, quiet room
I had a spacious room, phantastic view over Delaware River, Franklin Bridge and piers. Everything was functional and very clean. Breakfast was HIE standard. The friendly and helpful staff acted very professionally during a (false) fire alarm. Excellent location to explore Philadelphia downtown and old town by foot.
May 12, 2013
Rated 5.0 out of 5.0 by Haggy Excellent service and great view
We were on the top floor and had an excellent view of the river and Ben Franklin Bridge. The furnishings in the room were excellent and I would recommend this HI to any one.
I had the misfortune of falling while touring in Philadelphia and sprained my ankle. One of the night managers named Nick was caring enough to help me get to my room when he discovered that the wheelchair owned by the HI was not available. He was very kind and helpful. I don't remember when any employee of a hotel has been that gracious. The staff was excellent.
May 10, 2013
Rated 4.0 out of 5.0 by Boon Overall, really good experience, just small problems.
Staff was helpful and polite. Only issue we had was one bed smelled a little like urine, we didn't really investigate to far , we had a double bed room and used the other one without issue. We notified the staff mostly as an advisory for the cleaning staff. The hotel was full so we didn't ask for a new room.
The location, in regards to proximity to touristy stuff was good despite being on the east side of 95. I wasn't expecting the walk to be that easy, but it was, just a few blocks and you are in the middle of historic Old City.
April 29, 2013
Rated 4.0 out of 5.0 by Nousdoc Comfortable Stay & helpful Staff
The front office staff at all times was really helpful. The room was good, comfortable and pleasing with good view. The bed & furniture was also comfortable.
April 29, 2013
Rated 5.0 out of 5.0 by wanda55 Wonderful location and many activities
I have stayed here 2 times this year (March and April). The staff is always so friendly and willing to go the extra mile. The river view is wonderful and it is very close to a lot of activities and very good restaurants.
The only thing I couldn't figure out is why the nightly rate started going up so quick into the season. I would like to visit again but may have to wait until the price goes down.
April 26, 2013