Rated 4.0 out of 5 by 298
Rated 3.0 out of 5.0 by microsvc Request the EAST side
We were in a room on the 10th floor, west (city) side of the building and the road noise was horrible 24/7.
June 26, 2013
Rated 2.0 out of 5.0 by LarryV poor customer service and parking
We specifically reserved this location because of the cirque d'soliel at the waterfront at Camden. We asked the front desk clerk if she knew a good way to get there and she suggested that she did and would print out directions for us.
Unfortunately, she gave us directions for the South Waterfront in Camden. We didn't know that was wrong until we followed the directions. The area she led us to looked like a bombed out city full of deserted warehouses. It was an awful area and looked quite dangerous to be honest. That was bad enough, but to charge @25.00 for parking was the last straw. I could understand if this location was in the heart of town where parking would be at a real premium, but that certainly didn't look like the case there.
Please instruct your staff as to the correct directions to the local attractions and reconsider your parking fee.
June 24, 2013
Rated 5.0 out of 5.0 by Rennie29 Great Stay
My husband and I stayed at the Holiday Inn Express for an overnight stay...I'm sorry it wasn't longer we loved the room and the view was awesome...I could have spent the day just looking out of the window . We will be back again to stay longer.Thanks for a great stay.
June 22, 2013
Rated 5.0 out of 5.0 by bballmom34 fun in Philly
My son and I stayed only at Holiday Inn or Expresses during our 3 week trip throughout the Northeast. We love the fact that we can count on spacious, clean rooms and friendly staff everywhere we go. We found this here also. We ended up staying longer than we had planned because we were so comfortable and the location was perfect for Philly sightseeing. The free shuttle was a big plus for us.
June 21, 2013
Rated 3.0 out of 5.0 by traveler654 title 123
Room was extremely noisy due to highway noise. beds were average, pillows OK. Breakfast bar nothing special
June 20, 2013
Rated 5.0 out of 5.0 by BCrossly Pleasantly surprised!
If this hotel is not brand new, it seemed like it. We were extremely pleased with the location so close to the historic landmarks and with the cleanliness and amenities included in our stay. We have shied away from Holiday Inns the last few years but this one was super! We will try them again before long.
June 10, 2013
Rated 1.0 out of 5.0 by Lochness01 Poor standard to others
Extremely noisy as right on interstate freeway noise was loud plus hot water was not working first night stayed there plus water being shut off on day of checking out to catch long flight back to australia not good. Breakfast was crowded and no white or multigrain bread just wholemeal. Cereal choices were sugary. Disappointing didnt get much sleep very noisy from highway traffic and not insulated for noise obviously.
June 10, 2013
Rated 5.0 out of 5.0 by Cynthia1000 Nice room and close to the historic district
We enjoyed our stay at the hotel. The hotel is close to the
highway and you could hear it from our room, but we were all able to
sleep well. We had a nice view of the city and bridge. The staff
was pleasant and helpful. Breakfast was busy, but there was enough
seating for everyone. We would definitely go back.
June 8, 2013
Rated 4.0 out of 5.0 by mrbz Nice views, close to everything, free shuttle
We requested a room with a view and enjoyed looking at the Ben Franklin bridge. The shuttle service was great. We walked over to South street and it was 93 degrees and we were tired and we called the shuttle driver and he picked us up in about 10 minutes. The location is great for all the historic sites that you can walk to or take the shuttle. The beds were nice and comfortable.
June 7, 2013
Rated 2.0 out of 5.0 by Mike5151 Too much freeway noise
Stayed here for a conference in Old City, and the location was okay with a short walk around the freeway.
However, the freeway noise in my room was incredibly loud. It was so loud that people on the phone kept asking me about it even though I wasn't using speakerphone. Also on the last day of my visit housekeeping skipped my room for some reason, which isn't a huge deal, but I have no idea why they didn't make it over.
June 6, 2013
Rated 4.0 out of 5.0 by marymac nice
a bit of a walk from historic sites but they do have a shuttle service that will take you within a 2 mile radius of the hotel.
June 5, 2013
Rated 5.0 out of 5.0 by catcrazy12 Comfortable Beds - Good TV - Excellent Staff
We stay here frequently, sometimes twice a month, and have always been very happy with the room - very clean and beds are wonderful. Sometimes you get a room with a wonderful view of the river and Benjamin Franklin Bridge, and sometimes you get a room of the interstate, but if you ask ahead of time, they try to accomodate you with a good view. The staff is always friendly and helpful. The breakfast is adequate. We appreciate the free shuttle but you never know if it's going to be full so you either have to be ready to get to your destination very early, or walk or take a cab. But hey, it's a free shuttle. Sometimes I feel like they aren't equipped to handle the number of guests they have - there have been busloads of kids there at times and impossible to get into the breakfast area. But we continue to come back because we feel it's a good value. Also appreciate the microwave available in the lobby so we can eat in the room. Downside: street noise is pretty loud and not fun if you get a room with a view of the interstate.
May 22, 2013
Rated 2.0 out of 5.0 by cancerqueen nice rooms, bad noise
The rooms were clean and nice. The location is good. But, this hotel sits between I-95 and a major road. The traffic was very loud. Also, the train runs by the hotel. Otherwise, it would be a great hotel.
May 21, 2013
Rated 4.0 out of 5.0 by Twoleftfootz great time
I had a very good stay. I checked in and was recognized as a priority club member with a small gift of water and cookies.
Yevonne at the front desk made me feel very welcome and handed me a key to a great room overlooking the river on the tenth floor.
After getting settled, I went downstairs and asked Yevonne where I could get a true Philadelphia cheesesteak, she sent me to the right place and I enjoyed every bite. Good hotel! comfortable and located in walking distance to everything Philadelphia.
May 21, 2013
Rated 4.0 out of 5.0 by heather207 Updated rooms and friendly staff
We stayed at Holiday Inn Express Penn's Landing for three nights. Although it was busy, everything was clean and the staff was very friendly. The shuttle took us within 2 miles and breakfast was good. We would stay here again. If you do not need to be downtown, we would recommend this hotel.
May 20, 2013
Rated 2.0 out of 5.0 by jeff1313 Do not go the week of march madness
While we arrived late to check in I had called to assure that our room was still available, upon arrival the room looked like someone had already been staying in it. As it was already too late to do anything about it and i was tired we went to relax and unwind form our 6 hour drive. The room next to us was a bunch of party goers and college kids causing a ruckus and upon complaining the the front desk someone had come up stairs and knocked on my door telling me to keep it down or i would be removed from the hotel. As i tried to explain that this was not our room but the room next door, the college kids had left to find an ihop in search of food. We had also been charged twice for parking as we parked their for an hour the night of the 21 and the day of the 22nd even though we had checked out at 10am
May 20, 2013
Rated 2.0 out of 5.0 by DJMac Penn's Landing is not at HIE standards
I am a loyal Holiday Inn Express Gold Elite member, and I will continue to be, but the Penn's Landing property was a disappointment. When I checked out on the morning of May 9th, I advised the desk that the previous morning I had been trapped in the gated parking lot, unable to exit at 5:30am because the attendant was not at his station. The front desk told me that mine was a common complaint, but they had no control over the parking lot (which is on the HIE property and exclusive to the hotel).
I also noted that my room had not been cleaned or attended in any way. I was assured, unnecessarily, that my room should have been cleaned, and I was given a curt apology. So, the notices in the room that "if any part of your stay is unsatisfactory, you will not have to pay for it" does not apply at Penn's Landing.
I called the HIE Corporate Customer Service line later in the day, and received the concern and attention HIE customers have come to expect, with a specific game plan to address my situation with HIE Penn's Landing.
May 17, 2013
Rated 4.0 out of 5.0 by Knuddl close to old town, quiet room
I had a spacious room, phantastic view over Delaware River, Franklin Bridge and piers. Everything was functional and very clean. Breakfast was HIE standard. The friendly and helpful staff acted very professionally during a (false) fire alarm. Excellent location to explore Philadelphia downtown and old town by foot.
May 12, 2013
Rated 5.0 out of 5.0 by Haggy Excellent service and great view
We were on the top floor and had an excellent view of the river and Ben Franklin Bridge. The furnishings in the room were excellent and I would recommend this HI to any one.
I had the misfortune of falling while touring in Philadelphia and sprained my ankle. One of the night managers named Nick was caring enough to help me get to my room when he discovered that the wheelchair owned by the HI was not available. He was very kind and helpful. I don't remember when any employee of a hotel has been that gracious. The staff was excellent.
May 10, 2013
Rated 4.0 out of 5.0 by Boon Overall, really good experience, just small problems.
Staff was helpful and polite. Only issue we had was one bed smelled a little like urine, we didn't really investigate to far , we had a double bed room and used the other one without issue. We notified the staff mostly as an advisory for the cleaning staff. The hotel was full so we didn't ask for a new room.
The location, in regards to proximity to touristy stuff was good despite being on the east side of 95. I wasn't expecting the walk to be that easy, but it was, just a few blocks and you are in the middle of historic Old City.
April 29, 2013
Rated 4.0 out of 5.0 by Nousdoc Comfortable Stay & helpful Staff
The front office staff at all times was really helpful. The room was good, comfortable and pleasing with good view. The bed & furniture was also comfortable.
April 29, 2013
Rated 5.0 out of 5.0 by wanda55 Wonderful location and many activities
I have stayed here 2 times this year (March and April). The staff is always so friendly and willing to go the extra mile. The river view is wonderful and it is very close to a lot of activities and very good restaurants.
The only thing I couldn't figure out is why the nightly rate started going up so quick into the season. I would like to visit again but may have to wait until the price goes down.
April 26, 2013
Rated 2.0 out of 5.0 by mwilliams0763 Worst stay ever!!!!!!!!!!!!!!!!!
First of all I was not happy with the extra $25 per day on parking in their lot at this location. This is ridiculous!!!!!!!!!!!!!! My room had ants in it the next a.m. and I told the girl at the desk 3 times, she said they would either move me or they would come up and exterminate. I went to class that day and when I returned there were still ants in the room, nothing had been done. I called down and reported it again and they asked if I wanted to be moved. Well, of course I did, I was not sleeping in a room with ants and paying what I paid per night. Was finally moved to another floor but had to settle for 2 dbl beds instead of a king size like I originally had. There was no refrigerator in the room and I was all the way on the 10th floor and you could here the noise from the street below. I was awakened by crotch rockets racing down the street at 2:00 a.m. and I had to be up at 5:30 a.m. I had requested to have a wake up call and of course I never did receive that either. Rooms were extremely small for the amount of money I paid. Also there was an odor as soon as you got off the elevator. Would not recommend this hotel chain to anyone in the future.
Another thing is when I placed my original reservation I was transferred to someone else who tried and tried to get me to sign up for a Holiday Inn Express Resort stay in 1 of 4 locations. I repeatedly told her that I needed to talk to my fiance but she kept on trying to get me to do this without me talking to him first. I repeatedly told her numerous times that we do not make decisions like that without each others consent and she continued to try and pursuade me to do it anyway. I really did not appreciate that at all.
April 25, 2013
Rated 5.0 out of 5.0 by Zandi Great service
My hotel stay at this hotel was excellent. I wish the breakfast time would have ended at 10 am. I was unable to attend due to us coming in very late in the evening.
Customer care was excellent. Checking in was a breeze. I would recommend this Holiday Inn Express to by friends and family.
April 21, 2013
Rated 4.0 out of 5.0 by MDK47 Could hotel have appeared in Woody Allen's "Annie Hall"?”
We arrived into the brand spanking new re-furbished Holiday Inn Express at Penn's Landing in Philadelphia and were surprised to see how nice the hotel was, hoiw the rooms had been upgraded and the fact that they had a Grand Opening Party going on for all guests, members of the press who deal with the hospitality industry, etc.
The staff is terrific, the entire hotel looks great, the breakfast was good and plentiful and any requests you made were carried out quickly and efficiently.
The only issue called to mind the roller coaster in the Woody Allen movie, Annie Hall. The hotel is located directly next to I-95, under the Ben Franklin Bridge and it abuts to North Columbus Parkway which is a very heavily travelled local road.
We needed to turn up the HVAC unit to create white noise to drown out the effects of the noise from the major roadway, the trains crossing the bridge and the trolley line which rings its bell every time it approached the station near the hotel.
If you had a room in the front of the hotel it would have been the quietest. Our room was directly facing the bridge and we were sandwiched between I-95 and the large local roadway.
The hotel staff offered a white noise machine, but the HVAC unit did the trick.
Hotel needs to put in better sound proofing windows in certain rooms to make it better.
Staff, food, cleanliness all good to great.
Local shuttle will take you up to 20 blocks from the hotel and drop you off. Great accomodation
Stayed April 2013, traveled with family
April 17, 2013
Rated 3.0 out of 5.0 by cali1 Don't plan a good breakfast
We arrived for breakfast to find eggs more than baked and bacon floating in grease! A few warm cinnamon buns were left and looked possibly edible. Very, very disappointing.
The receptionist was also trying to serve two people and answer the phone whilst we were trying to check out. We did get everything resolved, but had to keep waiting whilst she dealt with others too - maybe more staff required at busy times?
Location wasn't the best, but served our needs for our one night stay.
April 15, 2013
Rated 3.0 out of 5.0 by Jceryjmmbcxsegn Only option
Disappointing overall, but room was clean. Front desk did not even know how to enter my Priority Club information. The fan in the bathroom was so loud I could not hear the TV while getting ready.
April 15, 2013
Rated 3.0 out of 5.0 by BigD2013 Photographer
I booked my room a month in advance so i could get a room on a high floor with a view of the bridge. I was given a room on the 9th floor but the heater/ac unit did not work. I asked to be moved to a room on the same floor or higher or be upgraded since I am a priority member. The manager was very curt and un-sympathetic and I ended up in a smaller room on the 7th floor. I ended up getting some great shots of the bridge from the pier and even posted them on the hotel Facebook page. ( The girls behind the desk are very efficient and good)
I was surprised I had to get a taxi to go to the airport ($30) in the morning as the web site lists a shuttle service. When I scheduled a taxi to be there at 3:30am - the night guy at the front desk had not called them.
I forgot my watch in the bathroom and when I called, housekeeping said it was not there? This was sad and strange.
Nice if you want to be close to the historic area and great view of the bridge, but management needs to be more customer oriented.
April 14, 2013
Rated 4.0 out of 5.0 by PillKid Breakfast
We recently spent 8 nights at this Holiday Inn Express. Four of the mornings we had to go out to breakfast because there was no breakfast. The hotel was full but the management should have prepared. Two of the remaining mornings we got a piece of toast because that was all there was and the other two we simply didn't even try. We spoke to the desk on several occasions about the breakfast. On our last night there I explained to the night management our problem and she very graciously gave us a 20% discount on each night. I did appreciate the service and I would stay there again. My hope is they prepare better for their other guests with breakfast.
April 11, 2013
Rated 3.0 out of 5.0 by Baron52 Not trying hard enough.
Overall, just so-so. I travel for a living so I see a new set of faces every week. Those who genuinely believe in and practice excellence in customer service tend to stand out. This wasn't one of those times. The property is old but cosmetic attempts are being made to update the infrastructure. Fitness Room is a joke. Parking is a problem (and costly). Noise is a problem if you're facing I-95. Breakfast buffet ran out of major items a couple of mornings. Luckily, there are great places to eat within walking distance in the historic district.
April 10, 2013