Rated 4.1 out of 5 by 439
Rated 1.0 out of 5.0 by PTyt Poor Service of Hotel Personnel
This is the worst Holiday Inn I stayed at. I love HI and I try to stay always in a HI where I can, because the value / comfort is the best. But this hotel failed in every respect:
1. Parking entrance is not well light ( not a big issue if it is by itself )
2. They set me up with the wrong room, where I walked into a sleeping man. We both we frazzled in the process. Never heard back from management about we are sorry etc. I actually dropped off a sorry note to the poor man, because the hotel gave the wrong keys and wrong roomnumber !
4. One of the elevators was not working, which is not an issue. It becomes an issue when the worker in the elevator just does not let you in the elevator when he sees you struggle to open the door. Even the manager on site had to call the elevator back down and guess who was in it still: the same bleeding worker !
5. The gym keys were not working, so I went back to reception to get a new key. At this HI they have to issue a separate key to access the gym. That key was not working: the receptionist was arguing with me, because I refused to give up any key, because of the reception being unable to get me correct keys. When I refused, she got into an attitude.
Total bad crew attitude and not even a good organization: beware, you may run into sleeping people in their rooms.
These people have to remember who the customer is.
February 24, 2015
Rated 4.0 out of 5.0 by Margaret53 Conveniently located
Very nice hotel- just make sure your room overlooks the water and not the highway. Staff were great, place was lovely.
February 23, 2015
Rated 5.0 out of 5.0 by jmg53 Nice Value
Good location, good value. Rooms were clean and well updated.
February 22, 2015