Rated 3.8 out of 5 by 239
Rated 5.0 out of 5.0 by Terry60 Another Great Stay ...
I stay here every 2 weeks. Staff is extremely courteous! My room is clean ... beds are comfortable ... pillows great !!! Good variety for breakfast. Courtesy van is a plus, plus plus! Love looking out at the Benjamin Franklin Bridge. I do wish they had recycling bins.
July 16, 2014
Rated 2.0 out of 5.0 by smartgirl59 Clean but noisy
Clean room, spacious (we had a corner room) but noise from highway was 24/7 (room on 5th floor). Disappointed as I had requested a room in quiet area of hotel when making reservation. Room given at check in turned out to be right next to elevator. Asked for a room change and given room next to highway. Did not sleep 1st night due to road noise. Slept 2nd night because exhausted from previous sleepless night. 3rd night awakened at 4 am by guests socializing in the corridor, earlier in the evening this group had spent 3 hrs slamming doors and socializing in corridor. Called front desk at 4am, security came, party moved inside room, unfortunately this room was next to our room. Shuttle service convenient but on 3rd day driver refused to pick us up, saying it was rush hour and he did not want to leave the hotel to get stuck in traffic. There was no mention at checkin of shuttle service not being available during rush hour. We walked back to the hotel. One of the drivers, Ken I think, did go out of his way to be friendly and helpful. One of the other drivers, didnt get his name, was extremely unfriendly and pretty much seemed resentful at being asked for a shuttle ride. Breakfast had great variety but on 3rd morning staff was not able to keep up with number of guests and food kept running out. Will not stay here again on next visit to Philadelphia.
July 15, 2014
Rated 4.0 out of 5.0 by Fun in Philly Friendly staff
Was a little nervous after reading some recent online reviews about the staff, but we were very pleased with their friendliness and helpfulness on both the day and evening shifts. The front desk staff, especially Shahira, were very pleasant and helpful. Even the shuttle drivers went out of their way to give us tips on the Philadelphia experience. The fitness room could use some updated equipment. Overall, very happy with the stay and will definitely stay there if we return.
July 14, 2014