Rated 3.8 out of 5 by 264
Rated 5.0 out of 5.0 by Hartford Guest Great Location
Excellent staff, great location and spacious rooms.
May 30, 2014
Rated 5.0 out of 5.0 by elisa7273 Beautiful hotel and very friendly staff.
Beautiful hotel with friendly staff. Very clean. Excellent service. Restaurant excellent also,
May 28, 2014
Rated 4.0 out of 5.0 by CLCR Good customer service
I stayed here many of time, and always had a wonderful customer service experience. Everything is mostly always in order, except this visit the bathroom wasn't as clean the second day their was a ring in the tub after the water drain slow from the morning shower the front desk was not attentive on my arrival, their were two people, one was helping another guest and the other didn't even acknowledge me, until I spoke up first. I was a little disappointed this trip, but hope they will take heed and go back to the service before as I usually go too this hotel 5-10 per year, will hope to leave.
May 23, 2014
Rated 2.0 out of 5.0 by Deborah_D Nice room, but A/C broken
The room was nice, but the A/C was broken. The military discount allowed me to get a good price for rooms for me and I my mother. Her room temp was on 72 and felt really cool. I set my temp on the lowest setting, 60 degrees and I was still sweating before leaving for the event. I was there to attend the Inner Circle Extravaganza. The event ended at 2am and upon returning to the room, it was still warm. I did not sleep well do the temperature. My mother offered to switch rooms with me, but she's in her 60's and her comfort was more important than mine. I did not complain to management due to it being an event night and knew the hotel was booked up, which meant I didn't have anywhere else to go anyway.
I would recommend this hotel if only not on an event night, so that you can switch to a different room if you need to. The room was clean and the front desk staff were all really nice.
May 16, 2014
Rated 3.0 out of 5.0 by Party hotel Party hotel
The hotel was very nice in appearance and the rooms are spacious and fairly clean. The only problem I had was there were two huge parties going on until 2:00am. One of the parties was directly outside my window at an event venue in the parking lot. The other party was in a banquet room in the lobby area. Also, I was given an adjoining room and it was just like sharing a room with a stranger you could hear every word of the conversations they were having and the got up very early and stayed in the room talking all morning. So needless to say I didn't get any sleep and I'm still paying for it now. I would love to experience the hotel again but only if there were no loud parties scheduled during my stay. And would ask for a non-adjoining room.
May 15, 2014
Rated 5.0 out of 5.0 by Laura and Paul A great stay at this hotel
We were very pleased with our stay at the Crowne Plaza. The staff was very pleasant and helpful and the room was comfortable and clean.
May 7, 2014
Rated 2.0 out of 5.0 by Snowsportsman Pleasant Room, indifferent staff, poor value
I was expecting more on this visit to Philadelphia. The staff were not helpful and sometimes indifferent. Everything was extra. No coffee or breakfast and the cheapest cup for sale was $2.53 in the lobby. $15 for optional breakfast and the maid did not replace the in-room coffee that we consumed the first night. A fire alarm caused an evacuation the first night but the staff could not stop the fire alarm from blinking well into the next day when we checked out. The restaurant menu promised more than was available and the service was outrageously slow (an hour for a burger and a salad). For a suburban property, this was a poor value.
May 4, 2014
Rated 2.0 out of 5.0 by gkrama Not likely to go back
At the welcome/reception desk, there was a board saying "Priority Customers start here". I went there and waited for a few minutes, no one turned up, the bellboy was extremely helpful, so when I told him about my gold card, he went inside and came back with the manager who told me smilingly there's only one Q. My response was that they should either have a single Q for everyone or stop misleading priority card holders with that meaningless signboard and separate counter.
The check-in took an incredibly long time, the man ahead just wanted to get his card retagged to his room and we all had to wait for more than 15 minutes. The folks at the counter were going in and out, typing all kinds of things, all the time reminding me of the airline check-in counters of the 80s and 90s.
These would both have been minor irritants, but the entire Sunday evening, the internet was crawling at a few kbps and I felt I was back in 1995. I tried calling the reception, but the speed dial button just got/stayed depressed and didn't connect anywhere. Finally, a short rant on crowne plaza twitter page got me a response and a fix some 5 hours later at 11.20pm. The next day also, the internet was playing fast n loose intermittently.
What was good? - the breakfast was a fantastic spread, the dinner I ordered from room service menu was excellent and the room was maintained well - but these I get by default from most of IHG properties in any case. The view of the Delaware river from my room was spectacular too. Net-net, I' guess I'll try the holiday inn next door if I have to go back.
May 4, 2014
Rated 5.0 out of 5.0 by trekky Excellent Stay
I would highly recommend this property to anyone needing to stay in the area. The only thing that would make it heaven would be an indoor or indoor hot tub. Other than that, everything was great...beautiful room, friendly attentive staff, food was good. Will stay there again!
April 30, 2014
Rated 5.0 out of 5.0 by WoodbridgeStrikers98 Great stay!
We travelled from Toronto to New Jersey for a soccer tournament last weekend. I felt compelled to write a review as our stay at the Crowne Plaza Cherry Hill was amazing.
From the first dealings with the group sales department to our departure and checkout, we had absolutely no complaints.
The hotel is clean, the rooms were comfortable, the food was fantastic but what really stood out was the hospitality of the staff. The restaurant staff and management went above and beyond to ensure we were happy which isn't easy with a group of 52 guests. They were pleasant and very attentive. We highly recommend staying here and would definitely return. Thank you!
April 25, 2014
Rated 5.0 out of 5.0 by Faizi Great check in experience and clean room
Good hotel overall, had good experience checking in and hotel room was very clean
April 23, 2014
Rated 4.0 out of 5.0 by Nj Army mom Great quality and comfort
The only negative was that there were a lot of people celebrating in the halls in the middle of the night.
April 23, 2014
Rated 5.0 out of 5.0 by ColleenB All Services
Great experiences always with Deana and friendly Staff At Crowne Plaza Cherry Hill!
April 18, 2014
Rated 1.0 out of 5.0 by vb23 Worst hotel experience!
Extremely slow check in.
There were no sheets or blanket for pull out bed, had to wait over an hour for housekeeping.
Refridge was not working, had to wait 1 1/2hrs for replacement
Outlets were missing covers
Pull cords for drapes were broken.
Exposed light in bathroom
Sink missing stopper
Room was filthy
Had to call for towels every day
Had to call for coffee replacement every day
April 17, 2014
Rated 5.0 out of 5.0 by Sharon007 Clean, Comfortable, Cost-effective
Each year for our annual event, we chose to stay at your hotel. Our project team comes from Maryland and are never disappointed with your accommodations. It is always so peaceful and relaxing and with the busyness of our event, we look forward to a clean, relaxing, and comfortable night. It was so nice once again this year, I extended the stay! I will propose to our Board which includes a South Jersey Mayor, that your hotel be named our staple hotel for all future accommodations associated with our Foundation events. I live about an hour away but have labeled your hotel my 'local getaway'. #The toilet flushes loudly and required you to hold the handle down until it completely flushed. But doesn't negatively affect my review!#
April 10, 2014
Rated 4.0 out of 5.0 by Kings Henry Blank stares for a Blanket
We had called down for an extra cot to accommodate my companion. That was brought up in a timely fashion. The staff that brought it up promised to send up an extra blanket. After waiting awhile with no promised blanket, we called down to the front desk to inquire about the status. It eventually took 3-4 total calls to the front desk and almost a couple of hours to finally get that promised blanket (we did wait about 20+ minutes before making each follow up call.)
Aside from that, the rest of the stay was pleasant and comfortable, allowing us to enjoy the convention. The staff was even able to supply me with paper clips so I could get the Blu-ray drive of my laptop unstuck.
March 30, 2014
Rated 4.0 out of 5.0 by CeCe S. Great Atmosphere
The atmosphere was great , pleasantry Hotel staf and Food was awesome.
March 21, 2014
Rated 4.0 out of 5.0 by CMW66 Microwaves
I do understand microwaves and refrig not being in the rooms but it would be nice to, at least, have a stationary location in the lobby for a microwave.. It is very frustrating when a guest has leftovers that may need to be heated and no one can heat their food up for them. Most lower grade hotels do have micro/frig in the rooms and for what guests pay for a night's stay here, we should at least have a place to heat our food.
March 19, 2014
Rated 3.0 out of 5.0 by sybil911 comfortable beds not enough staff
Food & drink overpriced
service terrible at the bar
ate at buffet. it was set up so that part of the buffet was difficult to
get to because of the crowded bar
food cold and not that good
not enough staff working especially in the bar or restaurant
March 13, 2014
Rated 5.0 out of 5.0 by Cjoyhirsch Very comfortable bed & nice room decor.
We enjoyed our stay very much & will recommend to friends. The room looked very nice & the beds were super comfy! Plus the room was clean & roomy. Very pleased & will definitely stay here again.
March 13, 2014
Rated 2.0 out of 5.0 by Sara1989 Always Problems
It seems like every time I stay at this hotel there is a problem. While the staff are always very nice, there were several problems with my rooms. When I first arrived the fan in the room was making a very loud thumping noise. The room also had a musty smell to it. When I went to use the shower it didn't work, the knob wouldn't move to turn it on.
March 12, 2014
Rated 2.0 out of 5.0 by MOTFG If you dig squeaky whistle noises, this is the hotel for you!
We stayed here for a movie convention knowing it might be a bit rowdy, and it was (not faulting the hotel or staff that someone pulled the fire alarm). The room was clean, the staff were good BUT the vent cover in the bathroom kept falling off. That wasn't the main issue though - there was something caught in the ventilation system that made a flapping noise any time the A/C kicked on, and when the A/C wasn't on, a clearly audible high pitch 'whistle' sound was present. As a light sleeper, this more or less kept me up all night. On top of that, the walls were a bit thin, which meant we got to hear the couple next door a lot more than we wanted to. The bed was comfortable, the pillows okay and the TV of better than average hotel quality. The little things did add up, however.
March 12, 2014
Rated 4.0 out of 5.0 by Just4me Clean comfortable room , friendly banquet service , great vending space
Overall pleasant experience at this location very large hospitality suites , pleasant staff and accommodating banquet servers
March 11, 2014
Rated 4.0 out of 5.0 by John1981 Loved the upgrades
I loved what you have done with the rooms on the club floor. The beds are fantastic. including the reading lights and extra outlets in the head boards. My only complaint was when I asked for a late checkout because of daylight savings time. Last time I stayed I was giving free breakfast, wine, and cheese and this time I had to beg for an hour to checkout.
March 10, 2014
Rated 5.0 out of 5.0 by Philly Law Excellent Service
This was my first time staying at this hotel man was I impressed. It is huge very clean and the staff very polite and helpful. Your daytime manger Denise made my mother very happy and comfortable and your night time Carl they went above and beyond... Would I stay here again absolutely would I recommend you betcha.....
February 27, 2014
Rated 4.0 out of 5.0 by AcrosstheBridge Great Stay
I attended a very large function at this location and despite the large numbers my stay was pleasant. The check-in went smoothly, elevators ran pretty regular and the halls were relatively quite and we slept well.
February 27, 2014
Rated 5.0 out of 5.0 by Drew25cauc/male Excellent service
Great service. WAs my first time in New Jersey, went for business and they were very accommodating.
Able to give shaving gel, razor and toothbrush from the front desk and call a taxi from the bell stand.
Awesome experience, really want to come back.
February 25, 2014
Rated 1.0 out of 5.0 by Bucdfromwv Stay away until further notice!
Tried to put me in wrong room, lied about reason, took an hour and half to get me in room. 3 calls including to manager and IHG over 90 mins to get room service. Wrong order arrives at 10:45 PM. Cold shower next morning. GM did apologize, gave cheese/fruit plate with bottle of wine...still....!!!!
February 23, 2014
Rated 1.0 out of 5.0 by rosserino Can't Believe This Was A Crown Plaza
I stay at C.P.'s every so often, while on business and I am sad to say that this was one of my worst hotel experiences in quite some time.
I wasn't sure where the property was and, as I was driving up from the DC area, I called the front desk. The woman couldn't give me a good explanation of where the hotel was situated, whether Exit 3 or 4 of the NJ Turnpike was the best way to go. Once there, check in was fine, but after I had done some work, and it was past 10:00 PM, there was no food being served in the lobby bar, so I went out in search of food in the area. Local restaurants were closed, so it was back to the hotel, to my room and a call to room service. After 6 calls to #4111 went unanswered, I feared that room service was a figment of my imagination. The front desk tried to put me through, but still no answer. After a long while 15-20 rings, some rude woman picked up and rushed me through an order for dinner. We are now at 10:45 PM. At midnight, I gave up hoping for dinner and went to bed. No dinner, no happy traveler! Never go near this place again.
February 22, 2014
Rated 4.0 out of 5.0 by Memphis Mom Fairly good bed, very clean
This room was squeaky clean, with sheets and coverlet tucked so tightly I couldn't sleep the first night! The sheets kept rustling so loudly I needed ear plugs (that and the beeping noise that went on 24 hours a day in the background).
Noise in the hallways after a group event, and some big wedding or bar mitzvah type party had booming music in the tent below until midnight, keeping us awake.
Noise, noise, noise. The single most complained about feature in a hotel! I think had there not been this group or party, it would have been better. The hotel was pretty clean, though, aside from the shower, which was a bit gunky, and a hole in the bathroom wall from which the cover kept falling. (This was one of the renovated rooms, which clearly wasn't quite finished.)
Easy access to grocery and wine/liquor store, which we appreciated.
February 13, 2014