Rated 4.5 out of 5 by 12
Rated 1.0 out of 5.0 by aacpa infestation
when we woke up in the morning to shower there was no bath soap. front desk said they could not give us any because housekeeping wasnt there. When i went back to the bathroom I discovered there was an infestation of ants crawling all over the sink and counter and the unused bath towells. we called for maintenance and he said maybe we could change rooms. We decided to pack up and leave a day early. we did not even stay for there breakfast and when we told them that we did not think we should have to pay for the room because we were not able to use the facilities all they said was they would take $20 off of the bill. That was not acceptable to us and we proceeded to file a complaint with customer care. Have not yet received a response.Would not stay there again
December 2, 2013
Rated 5.0 out of 5.0 by pdfonz Great place to stay
Great place to stay. Very clean. Nice staff. Good breakfast.
All you would need for a nice stay.
November 25, 2013
Rated 5.0 out of 5.0 by USG2006 Terrific Establishment!
I have stayed at many hotels across the country and this Holiday Inn Express is by far the best! Very clean inside and out. The staff is very friendly and helpful. Justin is awesome! I had a problem with the air conditioner in my room and within a couple of minutes Justin arrived at my room and tried to fix the problem. Since he was unable to do so, Justin immediately moved me to another nearby room with no charge for that night. He went above and beyond to accommodate me. The hotel is located close to shopping & many restaurants. My GPS wasn't able to locate this hotel & sent me to a residential area quite a distance away. Tantum Blvd. & Rose Garden Ln. are they main cross streets to this Holiday Inn Express which sits back in a cul-de-sac on Irma Ln. Thanks for a great week Holiday Inn Express Phoenix North-Scottsdale.
November 20, 2013
Rated 5.0 out of 5.0 Friendly, helpful staff, immaculate, and easy access
I spent a week here while attending a workshop. From the moment I arrived until the moment I left I received the best service from every staff member. Friendly and eager to help, everyone employed here takes pride in their work and it shows. The bed was very comfortable, the rooms very clean and easy access to anything you desire- wether its excellent food, shopping, gas for your vehicle or just getting on the freeway.
I will definitely be staying here again. I highly recommend this Holiday Inn Express.
November 11, 2013
Rated 4.0 out of 5.0 by Anthy Awesome Stay
I stayed two nights at the hotel for work, wanting some rest after all, thanks to all the staff they were amazing, i give a 10+ to the housekeeping people because my room was pretty clean and i liked everything inside the room all organized. I used to stay at other hotels around but this is one of the most I like because of cleanliness. I had an issue with my luggage and one the housekeeper was very helpful on that. I loved the cinnamon rolls.
November 11, 2013
Rated 5.0 out of 5.0 by babycakes29 Why go anywhere else?
Want a cheap hotel that doesn't feel like a cheap hotel? This is it. We couldn't believe the price for our group of eight people was lower than any nearby hotel, but it was substantially lower. Looking at other reviews, we warily booked our night, only to be delighted that this was a legit place. It is elegant, has rooms on the ground floor for easy access, has a pool and hot tub, and has an amazing breakfast nook in the morning. They have an automatic pancake making machine! All you had to do was push a button and a minute later, two pancakes popped out! It was amazing. The rooms were spacious, with nice bathrooms, and were also very 'green' in that they automatically turned off your lights when you left. I honestly don't know why anyone would go anywhere else. And it's almost literally right across the street from all the food and entertainment anyone could want. Perfect time!
November 9, 2013
Rated 4.0 out of 5.0 by Goatman Directions
I used a mapping program to find the property. It led me into a residential area. When I called the hotel, they said " yes that has happened to several guests. We don't know how to fix it"
I rented two rooms. There was leftover food in the frig of one room and a dirty towel in the other room.
All other aspects of the stay we're very positive.
October 30, 2013
Rated 5.0 out of 5.0 by TravelingBob Very new and very accommodating
We were very pleased with our stay at this newly opened hotel. Staff was great, rooms were a nice size and very clean (which I expected as this hotel had just opened). It was nice to see a room with a microwave, refrigerator and an icebox. TV has lots of channels (4 ESPNs) and the shower had great water pressure. The breakfast had a much wider variety than expected and so did the fitness center. I will definitely be staying here again. Thanks again to all the staff who were very helpful and pleasant to be around. It is nice to see a beautiful and affordable hotel around the Desert Ridge area.
October 29, 2013