Rated 4.4 out of 5 by 57
Rated 2.0 out of 5.0 by Bull feathers A distance to go
You have 2 large beds and only one chair which is a desk chair. Have you ever sat on the edge of a bed and tried to watch tv for a week. My neck will be sore for another week. You need a chair for each resident. You don't have the room for that. Your staff is great. I left
some clothes in the closet and don't know if the staff will let my daughter have them or not.
We also would have enjoyed a working shower. Could not turn on the head. Could use the tub okay. It is pretty shakey for a 79 year old couple to get out of a tub due to the lack of hand bars.
We won't be back again. We had stayed twice in your hotel in South Scottsdale and loved it. What a difference. Also, your TV makes a sound like a gunshot or static blast every time you change a channel. Your staff is aware of it but hasn't done anything to repair it. I suspect it is the fault of the provider. Garmin does not know where you are so we had a hard time finding you..
September 14, 2014
Rated 5.0 out of 5.0 Great Stay
Holiday Inn Express hotels are generally all great - this one was above the rest. Friendly staff, nice rooms, near highway and shopping. Quiet.
September 10, 2014
Rated 5.0 out of 5.0 by Anna39 standard vs suite
The standard room provides for needs. The suite would be better when staying for an extended period of time that is, if there is medical involved. We enjoyed the standard room and it provided us our needs. The breakfast had variety and cleanliness made it like home. Good connection for internet. Although there is a freeway nearby, there was not a noise problem. Other guests were mostly friendly and talkative. Staff was very courteous and acted to assist upon request.
September 7, 2014
Rated 5.0 out of 5.0 by Flyron Scottsdale great
Been in the area before, but have not seen this hotel before, it's a very nice facility and newer. Would definitely stay here again, great value.
August 29, 2014
Rated 5.0 out of 5.0 by VerdeSolarPowerDave Nice new place of quality and comfort
The place was great. I did not sleep well because of personal reasons.
August 26, 2014
Rated 5.0 out of 5.0 by Franchino enjoyed the stay!
Difficult,to find, but a good place to base while in Phoenix. The night clerk during our stay was most helpful and most pleasant! We will return!
August 23, 2014
Rated 4.0 out of 5.0 by ibm1958 A slip up
While staying at this beautiful new hotel (IHG member) we requested that a shuttle service be arranged to the airport. The staff was happy to assist with a recommendation to the "Super Shuttle" The price was excellent and accommodations were arranged. The pick up time was for 3:45 am to the airport. The day arrived and early wake ups were perfect, except no van. It seems that the van was arranged for a different Holiday Inn Express and not this one (different address). TO THE RESCUE was Steve, night auditor. Contacted a quick responding car service and trouble was adverted. Thank you Steve!!! Because the address was incorrectly given the refund of $36 was denied, lesson learned? Check all information and do the follow up!
August 14, 2014
Rated 5.0 out of 5.0 by value traveler Wonderful stay
We enjoyed our stay at this" neighborhood " Holiday Inn Express. Very convenient to family and Desert Ridge Shopping Cemter and Mayo Hospital.....literally minutes away. Nice clean room at a great price . . Free internet access. Plenty of parking. They need better breakfast items - otherwise a great visit..
August 7, 2014