Rated 4.0 out of 5 by 100
Rated 2.0 out of 5.0 by NotHappy22 Disappointment
Typically I stay at Holiday Inn Express and other IHG brands because they are well maintained and have a decent breakfast. Not so with the room I had at this hotel.
First was an 'interesting' stain around the drain to the tub/shower. At first I thought it was blood or possible feces, but after looking closer it was rust from the drain (see attached pic). Not much management could do about it at the time but to let the hotel deteriorate to that extent without fixing it was unsatisfactory.
Second was the smoke detector in the bathroom decided to start it's low battery serenade at 6:15 am. We were leaving at 6:30, so again just an annoyance.
Lastly was breakfast... I have never had such a horrendous 'omelet'. I have no idea what they try to pass off as 'eggs', but I don't think they came from a chicken. Adding the prepackaged 'salsa' to try to make it palatable backfired. Since we were on a tight schedule (I had a class from 7am-1pm) we weren't even able to go by Denny's to get something decent to eat.
August 26, 2014
Rated 5.0 out of 5.0 by LennyK1 A cut above the rest
We stayed a t a competitor nearby the previous week and were disappointed in the condition of the facility and the food that was provided for breakfast. HIE did not disappoint and surpassed our expectations....we will be staying here again in the near future.
August 25, 2014
Rated 4.0 out of 5.0 by Juicy J Convenient to Ahwatukee
I've used this hotel for 2 years now. It's a pretty quiet hotel and fairly new property. I've noticed that the newness factor has worn off a bit. The staff seems to have a little turnover but overall pretty nice. Breakfast bar is always good and fresh. This past visit the staff was nice enough to allow us to swim an hour later, as we didn't return back to the hotel daily in time to swim and wanted to unwind. Free newspaper under the door each day and 2pm checkout is available. If you are a light sleeper I would recommend requesting a room on the south mountain side, as I-10 gets pretty congested at 6am daily.
August 23, 2014
Rated 5.0 out of 5.0 Nice Stay
This is a nice place to stay, Great CS and the rooms are clean. However, the internet is not very good. Kept, loosing signal.
August 14, 2014
Rated 4.0 out of 5.0 by prairie do A/C didn't work properly
Slow time of year for property. We were put on a floor that was not supposed to be used because of the kind of room we required. The front desk clerk wanted to meet our needs. This was a 2 room suite and 1 of the A/Cs did not work.
August 14, 2014
Rated 4.0 out of 5.0 by Wilber201 good visit
Is a good safe place to have close to our route.
Breakfast is always good and enough for all guests.
August 13, 2014
Rated 4.0 out of 5.0 by Chully101 A little in decline
I have stayed at this hotel for quite a few years when travel takes my into the Phoenix area. The rooms seem to be a little worn these days, and the cleanliness is down a notch. The chair and footrest were filthy looking like it was left outside in the rain. Overall, the staff was friendly, (although she never acknowledged my platinum stays nor offered a bottle of water, etc.) and the hotel was nice, just needs to have a little more effort keeping things clean.
August 6, 2014
Rated 5.0 out of 5.0 by cracker71 always a pleasant stay
Stayed here many times and never disappoints. The only things that should be improved are the patio area needs a cover and bring ham back to the breakfast.
August 5, 2014