Rated 4.3 out of 5 by 50
Rated 2.0 out of 5.0 by akaLinda Freeway Noise/Great Staff
It's too bad that all the rooms with 2 beds are on the freeway side, making it very difficult to sleep at night. It sounded like the freeway was roaring through our room. All the rooms with 1 king bed are on the quieter side so that did not leave us any option even when the hotel was not full. The hotel itself was very nice, clean and the staff was very friendly and sympathetic to our situation. We heard that this is a common complaint. Because of this problem I will be leery of staying at another Holiday Inn Express which is unfortunate.
November 18, 2013
Rated 5.0 out of 5.0 by Leadfoot137 Great Service
Your General Manager (Ollie S.) was very accommodating and made my stay enjoyable.
Thank you for the hospitality!
November 12, 2013
Rated 4.0 out of 5.0 by dinner1 a regular
i stay at this particular HI often. sure, the freeway noise it a bit loud in the odd numbered rooms, but the staff are terrific and the place is clean.
November 4, 2013
Rated 5.0 out of 5.0 by KristinH Clean and Friendly
The hotel was very clean and the front desk staff was very friendly and helpful. The morning breakfast was pretty standard but there was a nice sitting area outside by the pool which made it a little more enjoyable. The area has lots of shopping and dining options.
October 31, 2013
Rated 2.0 out of 5.0 by SleeplessinAhwatukee No A/C + Ear Plugs = Awful Stay
Could possibly be the most "unique" experience I've ever had at an HI Express.
Hotel sits right on I-10 with half of the rooms exposed to very loud highway traffic. Thought I'd drown out the noise by running the fan on the A/C all night but could not...the unit was broken. Asked to be moved to another room which was not exposed to the interstate but could not due to high occupancy. Only a few rooms were vacant. I asked if I could then be moved to one of the other vacant rooms (assuming that the A/C units might work) but found that the remaining rooms also had A/C issues. So what was the resolution? Maintenance came to my room to show me that if you remove the A/C cover and keep this little component of the unit warm, the fan will continuously blow. Was also provided some earplugs to assist with the noise level. I should have checked out of the hotel at that point but I did not. Instead I decided to heat a face cloth with a blow dryer, wrap this little AC component in it, and covered it with pillows to keep the A/C unit working. Worked for about an hour and then was woken up to the sound of semi's driving by. Needless to say...it was a long two nights. Of course I notified the staff on duty (who by the way were great and the only reason I gave this a two star rating). They were very apologetic and offered to have the property manager call me when he/she arrived at work and assured me that he/she would "take care" of me for all that went wrong. It has been five days since I checked out and I have yet to receive a call.
October 28, 2013
Rated 4.0 out of 5.0 by castanza0 Everything was as expected
Very, very consistant with the Holiday Inn Express name.
Good location. Nice staff....got me in early.
Would stay there again.
October 21, 2013
Rated 4.0 out of 5.0 by jpbKC great service
Michelle in guest services is the nicest desk agent I've encountered.
October 20, 2013
Rated 2.0 out of 5.0 by Inkjetace Broken Elevator and Ice Machine - Needs Maintenance/Upkeep
One of two elevators and the second floor Ice Maker were broken for my entire five day four night stay. Rear access door would only accept my room key for access twice which forced me to walk around to the front entrance and take the one elevator that was working to my floor. Good for the extra exercise, but bad for time management. This HI Express was not keeping up with others that I have visited this year.
October 13, 2013