Rated 4.7 out of 5 by 167
Rated 5.0 out of 5.0 by LKL83 In town for a convention
Hotel is close, quiet and clean. Would stay again.
February 16, 2015
Rated 5.0 out of 5.0 by KH819 Good
Wonderful woman working the breakfast area each morning. So considerate and always smiling!
February 11, 2015
Rated 1.0 out of 5.0 by Bruns59 Horrible experience
We checked into this room because of a surgery I had to have at St. Joseph hospital. Te first thing my husband noticed was the dust all over the window treatments. Being a man he never notices things like this but it was so bad he noticed and took pictures. We notified the front desk but nothing was done. The next day we had no creamer or fresh cups and there was hair on the sink. The next day my husband said the room was not even vacuumed. I even called from my hospital bed and still the room was not cleaned. When I came back form the hospital no offered to help me to my room --I could barely walk except one little Mexican woman who was like 4 feet tall. She dropped what she was doing and helped my husband get to our room. SHE WAS FANTASTIC!! She made me feel like a guest in her own home which all hotels should aim for. I even called down to the front desk to talk to a manager. I talked to Chole. When I told her how bad housekeeping was her response was I can't hold their hands and watch them. I asked for a manager to come see me and no one showed up. I found out later that Chloe was the manager and lied to me and never told me she was the manager. We also asked for cups one night and had to wait 1 1/2 hours to get them. My husband did not want to leave me. This was a nightmare stay. I have always stayed at Holiday Inn properties but after this terrible dirty rude property I think I will stay else where. If you want a loud, dirty rude stay then this is your hotel. If you want to be treated as a guest then stay else where. Only one little loving caring women came to my aid she should be the manager!!!!
February 9, 2015
Rated 5.0 out of 5.0 by Penn75 Doesn't get any better
What a lucky find! I was so happy to find it. I could walk to town, the location, although near downtown, was nice and quiet. Easy to get around, and free parking. The front desk attendants, particularly Daynisha, was most cordial and welcoming. All the staff made me feel welcomed during my stay. Each morning I enjoyed a delicious hot breakfast.
I hope to return often to this property.
February 2, 2015
Rated 5.0 out of 5.0 by DIG12 love my stay
the staff at this site is so friendly and helpful. The breakfast and coffee is also awesome. The rooms are very clean and beds comfortable. One of my favorite places to stay. Been staying there off and on since October and never had bad service.
January 31, 2015
Rated 5.0 out of 5.0 by alexbust Great Experience
Love staying there. The staff is friendly, the food is good, the rooms are nice and clean!!
January 20, 2015
Rated 5.0 out of 5.0 by synlubedealer Great Location and Service
I have stayed at this same hotel 2 times in the past 2 years and the service and staff has always been great.
The location to down town and the Chase Field for Supercross makes it the perfect place to stay.
Will stay again next year.
January 15, 2015
Rated 5.0 out of 5.0 Best hotel stay ever
The staff was so friendly and accommodating. I always worry about the noise level as I am a very light sleeper. I hardly heard anything! The beds were very comfy and there was a nice selection of different types of pillows. My family slept well. We have 3 kids and the staff never made us feel like an inconvenience.. on the contrary they ALL treated our whole family so well. We had a personal issue with a sick kid and the staff went above and beyond to make us feel comfortable. I can sincerely say I have never been treated so well by any hotel, and I have stayed in literally hundreds. I can't comment much on the decor or the outside appearance as I simply do not care enough to notice. When I book a hotel I want quiet, comfy, good breakfast choices for my kids, a pool for them to play in, and hot tub for my husband and I to relax in and to be treated nice. Those things matter to me. And all of my needs/wants were met and exceeded.
January 13, 2015