Rated 4.7 out of 5 by 162
Rated 5.0 out of 5.0 by alexbust Great Experience
Love staying there. The staff is friendly, the food is good, the rooms are nice and clean!!
January 20, 2015
Rated 5.0 out of 5.0 by synlubedealer Great Location and Service
I have stayed at this same hotel 2 times in the past 2 years and the service and staff has always been great.
The location to down town and the Chase Field for Supercross makes it the perfect place to stay.
Will stay again next year.
January 15, 2015
Rated 5.0 out of 5.0 Best hotel stay ever
The staff was so friendly and accommodating. I always worry about the noise level as I am a very light sleeper. I hardly heard anything! The beds were very comfy and there was a nice selection of different types of pillows. My family slept well. We have 3 kids and the staff never made us feel like an inconvenience.. on the contrary they ALL treated our whole family so well. We had a personal issue with a sick kid and the staff went above and beyond to make us feel comfortable. I can sincerely say I have never been treated so well by any hotel, and I have stayed in literally hundreds. I can't comment much on the decor or the outside appearance as I simply do not care enough to notice. When I book a hotel I want quiet, comfy, good breakfast choices for my kids, a pool for them to play in, and hot tub for my husband and I to relax in and to be treated nice. Those things matter to me. And all of my needs/wants were met and exceeded.
January 13, 2015
Rated 5.0 out of 5.0 by OliverTucson Frequent customer and a happy one
Stay at this hotel several times per year for business. Always have a nice, quiet room close to where I can walk to my business appointments. The breakfast is great and the lady who handles the breakfast room is very nice and friendly -- remembers us every time and keeps the eating area spotless.
January 13, 2015
Rated 5.0 out of 5.0 by FL-Steve Good location and very friendly staff
We stayed here for a week while attending a convention and found this hotel to be great. The hotel is about a 10-15 minute walk from the Phoenix Convention Center. It is only two blocks from the Arizona Center, where you can find lots of good places to eat. The staff was exceptionally friendly and helpful. At the time of our stay (January 2015) there was construction going on across the street which could be heard inside our room during the day. However, this did not negatively impact our stay at all.
The breakfast (especially the hot cinnamon buns!) was good...just like at most of the HIE's we stay at.
January 11, 2015
Rated 5.0 out of 5.0 by Lebo's mommie Great Location and wonderful staff.
My family and I have now stayed at this location twice, because we were so pleased with our intial stay.
The location is perfect, we able to commute to our daughters university and chandler with ease. It is affordable, clean and the staff is wonderful.
January 7, 2015
Rated 5.0 out of 5.0 by Twinshadows Wonderful Experience
My husband and I were so impressed by the courtesy of the staff, they were so helpful and answered all questions that we had regarding places to eat and different activites, giving us maps to our destinations. The bed was the most comfortable bed I have slept in. I would recommend this hotel to everyone and I can guarantee we will be back to the same place next time we are in Phoenix.
January 5, 2015
Rated 4.0 out of 5.0 by Modula1 Breakfast service lame
The hotel itself was very clean and quiet, even on New Year's Eve. The hotel staff working the breakfast was overwhelmed by the number of persons wanting breakfast, so just about everything was wiped out. Since the hotel desk knew how many guest it had in the hotel, I would blame hotel management for not staffing the breakfast area with sufficient personel to keep up. If you advertise a breakfast, then you really should make the effort to provide it.
January 5, 2015