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Rated 4.6 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Cannot beat the value of this place. The location is great and walking distance to everything in downtown Phoenix. We walked to the ball park and we walked to the light-rail to get further into Phoenix. The beds are comfy and the fridge and microwave are appreciated. The pool and hot tub were clean and comfortable. We used the business center to print boarding passes and business documents for a conference held in a much more expensive hotel with less accommodations. I appreciate the complimentary WiFi and parking as well. The staff is unbeatable. They are always a pleasure to talk to and always make sure your stay is the best is can possibly be. We stayed before and we will be back. September 30, 2014
Rated 5.0 out of 5.0 by Great stay Clean, adequate. Service staff and front desk staff were excellent. September 29, 2014
Rated 4.0 out of 5.0 by Good hotel Good value, convenient. Would stay there again if I visit downtown Phoenix. September 28, 2014
Rated 5.0 out of 5.0 by Nice place, great staff I got to phoenix early and stopped by the hotel, asked if I could check in, not only did Dayneisha check me in early, give me a late check out, but she also offered me breakfast when I was checking in. They should require new holiday inn employees stay at this hotel so they know how to treat a costumer. The rooms are very nice, it is a quite area. It is close to the ball park and down town. I would recommend this hotel September 25, 2014
Rated 5.0 out of 5.0 by Super Clean Very Clean and Quiet. We Will Be Staying Here Again. September 22, 2014
Rated 5.0 out of 5.0 by Great services I love everything. The staffs were kind and helpful!! Specially Dayneisha and the lady that work in the kitchen. They deserve a raise!!! September 22, 2014
Rated 5.0 out of 5.0 by Great Service The Phoenix Downtown hotel staff were great. The front desk staff were very friendly and always welcoming from day one. The complimentary breakfast had many options and the staff assigned to the dining area always welcomed you with a smile every morning. It was a great way to start my day. September 21, 2014
Rated 5.0 out of 5.0 by Great place to stay I had a very pleasant experience with this hotel. The staff was great. The facility was nice, close to everything. Give the desk girl, Chloe, a promotion! She deserves it, and a raise. A real asset to any company. September 19, 2014
Rated 5.0 out of 5.0 by Nice location and service This was my first visit to this location. A very nice downtown location that is very close to a movie theatre and a very nice mall; close to some parts of the University of Arizona. Great walking distance to some great night life food and entertainment as well. September 17, 2014
Rated 5.0 out of 5.0 by Always a 5 star!! I travel to Phoenix about every 2-3 months on business for 1 to 2 weeks at a time. My company gives me a choice of a few big Hotel chains to stay at, but I've found this one to be the best. The young lady who works at the front desk in the afternoons always greets everybody with a big smile and a friendly greeting. I believe her name is Chloe. The rooms are always clean as well as the grounds outside, including the pool area. This hotel is with in walking distance from the down town Phoenix area. Do yourself a favor and book it the next your in that area and you'll be glad you did. Ron S. September 16, 2014
Rated 5.0 out of 5.0 by enjoyable experience The visit was pleasant. Hotel staff was courteous and helpful. The room was clean and comfortable. There was even a variety of pillows to choose from; soft September 8, 2014
Rated 5.0 out of 5.0 by Great and friendly service This visit was a last minute stay. The minute I made the reservations I was helped by the friendly staff. Upon arrivial again the front desk, Rocio helped me to the rooms I had reserved for my family. Everything was great, the room was cleaned nicely. ALL sstaff friendly and helpful. A big plus and reason why we keeep staying there. Thank you September 4, 2014
Rated 5.0 out of 5.0 by My Sugust tay This was a great property to stay at, it was very convenient to downtown Phoenix and had a great staff. September 4, 2014
Rated 5.0 out of 5.0 by Excellent staff and at home comfort Last stop from traveling the whole country and never thought about Holiday. The staff was just seriously outstanding and with a smile on their face. I had no problems what so ever regarding bedding, tv. cleanness, space, bathroom, furnishings and breakfast. I am really good at nick picking but I was shut out this time. September 3, 2014
Rated 5.0 out of 5.0 by Excellent, Professional Staff Every interaction we had with the Hotel staff, from the original call from the road to make a reservation on an unplanned trip to the final check out was handled by a variety of staff who at all times were professional while projecting a friendly and caring attitude. This made our stay quite enjoyable. September 1, 2014
Rated 5.0 out of 5.0 by wonderful staff I have stayed at this hotel a number of week on and off lately for work. The location is great and there are a number of things walking distance. Most important the staff is wonderful, they have made the fact that I have been away from home so often less difficult. August 31, 2014
Rated 5.0 out of 5.0 review This was a great stay. I appreciated the comfort of the room and the temperature was very comfortable. The room was a little outdated and the mattress had a rip in it. August 26, 2014
Rated 5.0 out of 5.0 by Quiet and Great Location We arrived in the middle of a downpour with only an hour to spare before attending the Paul McCartney concert that evening. Luckily, we were able to check in quickly, got great directions from the front desk and arrived at the US Airways Center with time to spare. This was a wonderful location, very convenient, for this particular venue. The hotel was super quiet, didn't hear anyone after we returned from the concert. August 23, 2014
Rated 5.0 out of 5.0 by Very Happy with our stay! Staff is friendly and helpful. The room was clean, comfortable, and quiet. The only negative was a slow drain in the bathroom, but not a big deal. The property is close to all downtown events. We went to a concert at the Comerica theather. It took only 3-4 minutes. The breakfast was great with a good variety! We will definitely stay at this hotel the next time. August 21, 2014
Rated 5.0 out of 5.0 by Great Stay Great location - walk anywhere in down town and an unbeatable staff that takes pride in their hotel and your experience. August 20, 2014
Rated 4.0 out of 5.0 by Very nice staff They were great loved everything about this hotel and staff thank you August 18, 2014
Rated 1.0 out of 5.0 by worst night sleep of my life Not only was I wide awake the next morning and ready to talk to someone about a room change at 6am, but they were not helpful at ALL! They told me that all the mattresses were the same, and when I was curling over in pain the front desk lady just looked at me with an unsympathetic look and didn't offer any type of solution. I will never EVER return to this hotel, they didn't comp my room or discount it and I had to see a massage therapist and chiropractor after 1 night stay with them. August 18, 2014
Rated 4.0 out of 5.0 by nice location close to downtown restarants and entertainment. walking distance to most places and close to the ball park. August 13, 2014
Rated 5.0 out of 5.0 by Top Notch, Great Staff Amazing Staff, Quiet Hotel, Everything you need is here, Clean and so comfortable and roomy rooms. Perfect Stay. Just miss those home baked cookies they used to offer. August 13, 2014
Rated 5.0 out of 5.0 by Great location Great location for visiting downtown Phoenix and attending both baseball and basketball games. Hotel is superior, staff very attentive, and the entire experience was wonderful. August 13, 2014
Rated 5.0 out of 5.0 by Great service Thanks Chloe and Rocio for making my stay so comfy! August 11, 2014
Rated 5.0 out of 5.0 by Wonderfu! Convenient! Staff was friendly and helpful, and readily aknowledged our Rewards membership. Room was ready early for us. Only wish there were more convenient plugs at the nightstands for cell phones. Well equipped at the desk, but the night stands would be more convenient. One of the best Holiday Inn Express experiences we've ever had! August 8, 2014
Rated 5.0 out of 5.0 by Front desk staff was great! Thank you to Chloe, for making this a wonderful stay. Great person, very helpful, give her a raise! August 2, 2014
Rated 5.0 out of 5.0 by Perfect location for downtown activities. Staff are always friendly and this property is always clean. Rooms are comfortable and you can get to downtown venues (Chase Ballpark, US Airways Center, Arizona Center, museums, great places to eat) by walking. I have been staying at this property for 20 plus years. July 27, 2014
Rated 4.0 out of 5.0 by Nice staff and walking distance to Chase Field Staff was friendly, room was clean. The microwave and refrigerator were a big plus. We had very little outside noise and the blackout curtains did the job very well. The AC was a little noisy but it cooled the room very well. July 25, 2014
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