Rated 4.0 out of 5.0 by frequenttravelerr Nice place, overall friendly, helpful staff
Front desk staff during the week days were exemplary: helpful, professional, courteous.
The one service frustration was that the public business center computer did not have the correct pdf/adobe software to print out boarding passes, and the phone in the business center would not accomodate toll free outgoing calls for airline assistance. ( The cell service in that space was not possible.) When we spoke to the weekend staff member, he was not helpful, or friendly.
Overall, a truly great stay---convenient, comfortable. You will enjoy downtown Phoenix with this hotel as your home base.
February 23, 2013
Rated 5.0 out of 5.0 by januttie Great Experience
The room was very clean, bed and pillows EXTREMELY comfortable! Bathroom was clean and everything was very tidy.
Our experience was fantastic and I definately recommend this property.
February 21, 2013
Rated 5.0 out of 5.0 by DodgerFan Beautiful Hotel
Everything was excellent. Not only would I stay there again, I would recommended it to anyone going to Phoenix, Az. Thanks for a great hotel experience.
February 2, 2013
Rated 5.0 out of 5.0 by TheresaC Fantastic Stay
We reserved a room for the Rock N Roll Marathon. This property is located right downtown, so there is easy access to light rail, entertainment, and the Convention Center.
I give this property five stars and would recommend this hotel to anyone who is visiting Phoenix and wants to stay downtown.
January 29, 2013
Rated 5.0 out of 5.0 by GA16 GREAT HOTEL ALL AROUND
WITHIN WALKING DISTANCE TO VARIETY OF RESTAURANTS. NICE CLEAN ROOMS, GOOD SERVICE, HELPFUL PERSONNEL.
January 26, 2013
Rated 5.0 out of 5.0 by redriverdeuce Enjoyed my stay!
I got to know almost all of the front desk employees. They were all so friendly and did a fantastic job helping me, and from I could see, they were very good at helping other customers also.
December 5, 2012
Rated 5.0 out of 5.0 by THT1 Very comfortable and clean; very friendly.
We spent one very quiet and relaxing night. Staff very friendly and helpful. A little pricey but so were all the other hotels in the area. Would love to stay at this HIE again.
November 14, 2012
Rated 5.0 out of 5.0 by mastec7 perfect!
fantastic friendly staff!!!! they were all very personable and very respectful. Every time I need a close getaway I will choose this hotel every time
November 12, 2012
Rated 4.0 out of 5.0 by Will206 Very nice
This hotel is very convenient for events at the Phoenix Convention Center - the convention center is less than a 10 minute walk away. The free breakfast at the hotel is very convenient with lots of choices. Staff is very friendly. Overall a good experience with good value.
November 3, 2012
Rated 4.0 out of 5.0 by njdelight Nice place
Clean, friendly staff, mild walk to the convention center. Oh, they got a b-ball court too!
November 2, 2012
Rated 5.0 out of 5.0 by RL03 Great Stay
The staff was very courteous not to mention the location is great and convenient!
October 25, 2012
Rated 5.0 out of 5.0 by Gwen78 Guest
Great place to stay. Good value for the price. Easy walking distance to lots of venues
October 25, 2012
Rated 5.0 out of 5.0 by BRB68434 Great Property and Value
Great Parking (Free)
Great WiFi (Free)
Great B-Ball Court-Spa-Pool
and Great Staff & Management!
Keep up the Good Work - We shall return
October 18, 2012
Rated 5.0 out of 5.0 by Chet Great hotel in Downtown
The manager at this hotel is great. He always goes out of his way to ensure you are content and comfortable. In addition he makes it a point to say hi to you by addressing you by your name. For a manager to know your name and the names of everyone at the hotel and take the time to say hi is a phenomenal feat. This place definitely makes you feel like your home away from home. The hotel is clean, staff is courteous and the rooms are clean. This hotel is one of my favorites and I plan to stay here every time I am in Phoenix.
October 1, 2012