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Rated 4.6 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 review This was a great stay. I appreciated the comfort of the room and the temperature was very comfortable. The room was a little outdated and the mattress had a rip in it. August 26, 2014
Rated 5.0 out of 5.0 by Quiet and Great Location We arrived in the middle of a downpour with only an hour to spare before attending the Paul McCartney concert that evening. Luckily, we were able to check in quickly, got great directions from the front desk and arrived at the US Airways Center with time to spare. This was a wonderful location, very convenient, for this particular venue. The hotel was super quiet, didn't hear anyone after we returned from the concert. August 23, 2014
Rated 5.0 out of 5.0 by Very Happy with our stay! Staff is friendly and helpful. The room was clean, comfortable, and quiet. The only negative was a slow drain in the bathroom, but not a big deal. The property is close to all downtown events. We went to a concert at the Comerica theather. It took only 3-4 minutes. The breakfast was great with a good variety! We will definitely stay at this hotel the next time. August 21, 2014
Rated 5.0 out of 5.0 by Great Stay Great location - walk anywhere in down town and an unbeatable staff that takes pride in their hotel and your experience. August 20, 2014
Rated 4.0 out of 5.0 by Very nice staff They were great loved everything about this hotel and staff thank you August 18, 2014
Rated 1.0 out of 5.0 by worst night sleep of my life Not only was I wide awake the next morning and ready to talk to someone about a room change at 6am, but they were not helpful at ALL! They told me that all the mattresses were the same, and when I was curling over in pain the front desk lady just looked at me with an unsympathetic look and didn't offer any type of solution. I will never EVER return to this hotel, they didn't comp my room or discount it and I had to see a massage therapist and chiropractor after 1 night stay with them. August 18, 2014
Rated 4.0 out of 5.0 by nice location close to downtown restarants and entertainment. walking distance to most places and close to the ball park. August 13, 2014
Rated 5.0 out of 5.0 by Top Notch, Great Staff Amazing Staff, Quiet Hotel, Everything you need is here, Clean and so comfortable and roomy rooms. Perfect Stay. Just miss those home baked cookies they used to offer. August 13, 2014
Rated 5.0 out of 5.0 by Great location Great location for visiting downtown Phoenix and attending both baseball and basketball games. Hotel is superior, staff very attentive, and the entire experience was wonderful. August 13, 2014
Rated 5.0 out of 5.0 by Great service Thanks Chloe and Rocio for making my stay so comfy! August 11, 2014
Rated 5.0 out of 5.0 by Wonderfu! Convenient! Staff was friendly and helpful, and readily aknowledged our Rewards membership. Room was ready early for us. Only wish there were more convenient plugs at the nightstands for cell phones. Well equipped at the desk, but the night stands would be more convenient. One of the best Holiday Inn Express experiences we've ever had! August 8, 2014
Rated 5.0 out of 5.0 by Front desk staff was great! Thank you to Chloe, for making this a wonderful stay. Great person, very helpful, give her a raise! August 2, 2014
Rated 5.0 out of 5.0 by Perfect location for downtown activities. Staff are always friendly and this property is always clean. Rooms are comfortable and you can get to downtown venues (Chase Ballpark, US Airways Center, Arizona Center, museums, great places to eat) by walking. I have been staying at this property for 20 plus years. July 27, 2014
Rated 4.0 out of 5.0 by Nice staff and walking distance to Chase Field Staff was friendly, room was clean. The microwave and refrigerator were a big plus. We had very little outside noise and the blackout curtains did the job very well. The AC was a little noisy but it cooled the room very well. July 25, 2014
Rated 5.0 out of 5.0 by Excellent for Busines Clean, Outstanding Service with a smile. Excellente access to restaurants, convention center and ballpark. July 15, 2014
Rated 4.0 out of 5.0 by great service customer service is exceptional and should be commended July 7, 2014
Rated 5.0 out of 5.0 by Perfect stay, close to downtown. The service from the desk staff was wonderful. They were friendly, quick and accommodating in every way. It was close to the event I attended. It was very clean and nicely appointed. The room was very nice and a great value. I could not have asked for a better stay. The service desk appeared very genuine and helpful in all areas from check in to a map of hotel and features-internet, breakfast area and mini store. July 7, 2014
Rated 5.0 out of 5.0 by Jury Duty The staff, breakfast, shuttle and amenities here made Jury Duty more enjoyable. July 5, 2014
Rated 5.0 out of 5.0 by Nice experience The overall experience was great, with just one problem Remember to be more assertive with the front desk staff July 5, 2014
Rated 5.0 out of 5.0 by Wonderful and friendly staff My stay was wonderful from check-in to check-out. The staff were attentive, professional and responsive. Every employee had the customer service thing working from the Top Shelf. July 1, 2014
Rated 5.0 out of 5.0 by Breakfast Your breakfast lady was amazing and took good care of me as well as all the other guest. It's rare when you see an employee of this caliber. Your check in staff is good but they could learn how to WOW a guest by watching this lady. Thanks for all you do. June 26, 2014
Rated 5.0 out of 5.0 by Great Stay, Great Experience! After much research, this hotel was the best choice for our overnight stay in Phoenix. We were in town to watch the Diamondbacks play against the Giants, and this hotel was perfect. It has free parking, free breakfast, and is only about half a mile away from Chase Field. The staff was friendly, the hotel is very comfortable and inviting. Our room was a nice size, with the most comfortable pillows and beds I've probably ever felt. The air conditioning was crisp and cool, everything was clean. The TV was a nice size. The only downside I could find was that you can hear the doors shut loudly from the hallway often. No one was slamming the doors, they just close very loudly. That was the only noise issue we had, and even so, it wasn't all that bad. The breakfast variety was wonderful, everything from eggs and sausage, to pancakes and cinnamon rolls. The coffee was good, and plenty of other drink choices. It was well stocked, except seating was a little hard to come by. They had to open up the business center room and have us also eat in there because there were so many people there, but that was understandable since it was the weekend and many customers there had gone to the baseball game like us. This hotel has a basketball court and a nice pool also! Honestly, it was a very nice stay, and we would choose this hotel again the next time we attend a D-Backs game! June 26, 2014
Rated 5.0 out of 5.0 by Great location for ball game Family stayed for one night for an Arizona D-Backs game, great walking distance, spacious room and a nice pool to cool off in. June 25, 2014
Rated 5.0 out of 5.0 by Business stay A very nice property, ceonveniently located, with a wonderful staff. June 24, 2014
Rated 5.0 out of 5.0 by great service!!!!!!! pleasant and informative front desk staff, breakfast attendants and housekeepers. Rooms were clean and comfortable. The area was safe and close to restaurants as well as ASU. June 23, 2014
Rated 5.0 out of 5.0 by Great location Close to downtown events and sports. Helpful/Friendly staff. Comfortable room June 12, 2014
Rated 5.0 out of 5.0 by Fantastic! Was very surprised at the variety of breakfast items served. Room was clean, air conditioning worked great and pleasant to stay in. They even let us check in early so we could see the sights! Would stay there again, for sure! June 11, 2014
Rated 5.0 out of 5.0 by clean and quiet Very clean, friendly staff, nice healthy selections for breakfast June 11, 2014
Rated 5.0 out of 5.0 by Overall great hotel! There is nothing negative about this hotel. The location is great, the rooms are very comfortable and clean, the pool is nice, and the customer service is very good. The continental breakfast is also great! We stay here every time we go to baseball games or any event downtown! June 10, 2014
Rated 5.0 out of 5.0 by Nice hotel I selected this hotel because the location was convent for where I was working. The staff was friendly and helpful. The rooms were great. The pool and workout room were both nice. I think this will be my regular place to stay when I am here for work. June 2, 2014
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