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Rated 4.6 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by Excellent Hotel not far from Convention Center and Downtown activities I recently stayed at the Holiday Inn Express in downtown Phoenix for a Photography Convention. The hotel was very clean and updated. The room I stayed in was very nice and the bed was very comfortable. The staff was friendly and the food was good. I would stay at this hotel again! January 17, 2014
Rated 5.0 out of 5.0 by Family Holiday Excellent Hotel for the money. The Facilities are fantastic. We especially liked the basketball court and pool. January 6, 2014
Rated 4.0 out of 5.0 by Windows The hotel as usual was very nice. The only thing I see wrong with the rooms was the screens on the windows. They seem very heavy duty and thick, it's hard to see threw them and it obstructs your view, all you see is screen. If they did something about that, it would be greatly appriciated by most. January 5, 2014
Rated 4.0 out of 5.0 by Good In breakfast there are not delight milk, the little flavor milks. And in the night there are not coffee for the guest in the lobby January 4, 2014
Rated 5.0 out of 5.0 by Awesome location and Basketball Court!!! We will be back! Excellent location in Downtown!! Amazing!!! Great staff, greeting us when we walked in the door, provided a great hot breakfast with HOT coffee and great food. Excellent facility with a basketball court for the kids December 31, 2013
Rated 3.0 out of 5.0 by Very good value I enjoyed my stay, will use this hotel again if I'm in town. December 23, 2013
Rated 5.0 out of 5.0 by comfortable bed the rooms were exceptional in cleanliness and comfort. the location was ideal for quick rides to desired locations downtown and easy on and off interstate. December 21, 2013
Rated 4.0 out of 5.0 by convenient to downtown ASU Clean, comfortable, friendly. Nice complimentary breakfast of bacon and eggs, biscuits, gravy, cereal, bagels, fruit, juice, coffee, danish. Simple and clean. December 15, 2013
Rated 5.0 out of 5.0 Convenient and easy stary Very accommodating staff, and easy access to all parts of downtown. December 14, 2013
Rated 5.0 out of 5.0 by staff was great, everything was exceptional EXCELLENT, EVERYTHING FROM THE STAFF TO THE ROOMS WERE GREAT December 12, 2013
Rated 5.0 out of 5.0 by Excellent Stay! The staff was very friendly and helpful. The room and pool/spa area was clean and tidy. December 2, 2013
Rated 5.0 out of 5.0 by Wedding Enjoyed our stay . Was there for a Wedding at a Downtown Location, very convenient. The Staff was always helping us with Directions to places we needed to be. Very personal service and caring . We will be back! November 20, 2013
Rated 4.0 out of 5.0 by Great hotel, but.... Lovely hotel with great staff, just make sure you get a room at the back of he hotel, because the building site opposite the hotel at the front is very noisy and work starts in the early hours of the morning. Also had a bad experience with a axi the hotel ordered for me, who overcharged on my trip to the airport and was very unsafe - his taxi meter wasn't working, air con inoperative, steering fault on the vehicle, texting whilst driving and charged a lot more than the taxi ride from the airport to the hotel. These failings prevented me from giving a full 5 stars. November 15, 2013
Rated 5.0 out of 5.0 by Extremely Pleased with the accommodations Loved the room with everything we needed at our fingertips Staff was very helpful and nice. Loved the Breakfast!!! Loved that it was within walking distance of the event we were attending. November 14, 2013
Rated 4.0 out of 5.0 by PHOENIX dOWNTOWN I WAS LOOKING FOR A CLOSE FACILITY TO SPORTS STADIUMS, AND i GOT IT. GOOD HOTEL FAIR PRICE. November 12, 2013
Rated 5.0 out of 5.0 by Way better than the expensive places This hotel is clean, professional, has good amenities and is hundreds less then the downtown competitors that are all around it. I love that it had free parking, free breakfast, the staff were great and there were no hidden room taxes adding up the bill. You know what you are paying for. Why is it these smaller guys no how to treat their customers better? I would highly recommend this hotel to anyone visiting the down town area. It is close to food and the comedy club we walked to. I was very pleased with the experience and will look for other Holiday Inn Express hotels when I go other places. October 31, 2013
Rated 5.0 out of 5.0 by Very quiet location. Very quiet and comfortable. I will recommend this property. September 26, 2013
Rated 5.0 out of 5.0 by Wonderful Experience and Baseball Convenient I would highly recommend this hotel if you're going to see a game at Chase Field, visit the convention center or just want to visit downtown Phoenix. It is one of the best hotels I've ever stayed in. The staff are friendly and courteous. The facilities are clean and modern. The room we stayed in was very comfortable and clean. Take my advice and seriously consider staying at this hotel. You will not regret it. September 24, 2013
Rated 5.0 out of 5.0 by Clean comfortable room and friendly sociable service The staff was well mannered and always willing to help. Great breakfast choices. Perfect location for out itinerary. September 20, 2013
Rated 4.0 out of 5.0 by Decent location & affordable price Hotel was clean, pool was refreshing, breakfast was very good & was in convenient location. The only thing I encountered that I found annoying was the t.v. in my room which kept freezing whenever I attempted to watch a program. It would only freeze up for abou 30 seconds or so at a time, but it seemed to happen every 20 or 30 minutes. August 19, 2013
Rated 5.0 out of 5.0 by One Night Stay for ball game My family and I were very pleased with our accommodations as it was clean, comfortable, and very close Chase field. I highly recommend staying here if you are in town for a ball game. August 16, 2013
Rated 2.0 out of 5.0 by Mediocre breakfast selections, persistent housekeeping Normally, I like this location, which is why I would still recommend it. But this trip was icky. Breakfast buffet was stale, lots of construction going on, and housekeeping really REALLY wanted to clean my room, knocking three times BEFORE check out. Geez, don't let the door hit you on the way out. Very unhappy with that aspect and with the total disinterest that the front desk had in my irritation. August 14, 2013
Rated 3.0 out of 5.0 by Quality of stay Beds were uncomfortable, with significant "dip" in the middle of the mattresses. TV reception was variable, with "freezing" of picture occurring at least once every 30 minutes or so. Elevator, hallways and breakfast dining area were very hot, with little cool air circulation. Staff was helpful, attentive and courteous, including breakfast attendant and reception desk. August 7, 2013
Rated 5.0 out of 5.0 by Outstanding visit The Holiday Inn Express & Suites Phoenix Downtown - Ballpark was excellent in every way. From the upgrade to a suite upon check-in to being switched to a different suite upon finding wet carpet in the first suite, the hotel staff was very accommodating. From the comfortable beds to the great breakfast buffet, this place rated a 10 ! July 30, 2013
Rated 4.0 out of 5.0 by Better than expected. Price was fair. Hotel was quiet. Bed was comfy along with the pillows. Good location. July 26, 2013
Rated 2.0 out of 5.0 by Lack of A/C For a downtown Phoenix hotel in midsummer, this hotel was extremely uncomfortable. We went to a D-backs game and stayed here for location, but were sorely disappointed in its comfort. The rooms were fine. However, any public areas were not air conditioned. Hallways and dining room and even lobby area were extremely hot and unbearable. Would not recommend this property in the summertime July 12, 2013
Rated 5.0 out of 5.0 by Comfortable Room & Service Staff went over and above to assist all needs. Hotel very clean. June 29, 2013
Rated 4.0 out of 5.0 by Clean hotel in downtown Phoenix Spent a night in Phoenix to catch a Diamondbacks baseball game. Hotel was within walking distance of the stadium. Staff was friendly and knowledgeable about the downtown area. Room was clean with comfortable beds Would stay at this hotel again due to cleanliness, staff, and proximity to downtown Phoenix. June 16, 2013
Rated 5.0 out of 5.0 by Great Location Haven't stayed here in a while...just what we remembered. Great place to stay if you are going to the Dbacks game. Great breakfast! See you next time we're in town! May 16, 2013
Rated 4.0 out of 5.0 by The new Manager I have had the oportunity of frequenting Holiday Inn downtown for the past 5 months. After bringing some initial "service" type issues to the attention of the manager, the issues were promptly addressed. I could not be more pleased with the effort of the staff now. Thanks, Mr manager for your prompt response. May 11, 2013
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