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Rated 4.6 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Very quiet location. Very quiet and comfortable. I will recommend this property. September 26, 2013
Rated 5.0 out of 5.0 by Wonderful Experience and Baseball Convenient I would highly recommend this hotel if you're going to see a game at Chase Field, visit the convention center or just want to visit downtown Phoenix. It is one of the best hotels I've ever stayed in. The staff are friendly and courteous. The facilities are clean and modern. The room we stayed in was very comfortable and clean. Take my advice and seriously consider staying at this hotel. You will not regret it. September 24, 2013
Rated 5.0 out of 5.0 by Clean comfortable room and friendly sociable service The staff was well mannered and always willing to help. Great breakfast choices. Perfect location for out itinerary. September 20, 2013
Rated 4.0 out of 5.0 by Decent location & affordable price Hotel was clean, pool was refreshing, breakfast was very good & was in convenient location. The only thing I encountered that I found annoying was the t.v. in my room which kept freezing whenever I attempted to watch a program. It would only freeze up for abou 30 seconds or so at a time, but it seemed to happen every 20 or 30 minutes. August 19, 2013
Rated 5.0 out of 5.0 by One Night Stay for ball game My family and I were very pleased with our accommodations as it was clean, comfortable, and very close Chase field. I highly recommend staying here if you are in town for a ball game. August 16, 2013
Rated 2.0 out of 5.0 by Mediocre breakfast selections, persistent housekeeping Normally, I like this location, which is why I would still recommend it. But this trip was icky. Breakfast buffet was stale, lots of construction going on, and housekeeping really REALLY wanted to clean my room, knocking three times BEFORE check out. Geez, don't let the door hit you on the way out. Very unhappy with that aspect and with the total disinterest that the front desk had in my irritation. August 14, 2013
Rated 3.0 out of 5.0 by Quality of stay Beds were uncomfortable, with significant "dip" in the middle of the mattresses. TV reception was variable, with "freezing" of picture occurring at least once every 30 minutes or so. Elevator, hallways and breakfast dining area were very hot, with little cool air circulation. Staff was helpful, attentive and courteous, including breakfast attendant and reception desk. August 7, 2013
Rated 5.0 out of 5.0 by Outstanding visit The Holiday Inn Express & Suites Phoenix Downtown - Ballpark was excellent in every way. From the upgrade to a suite upon check-in to being switched to a different suite upon finding wet carpet in the first suite, the hotel staff was very accommodating. From the comfortable beds to the great breakfast buffet, this place rated a 10 ! July 30, 2013
Rated 4.0 out of 5.0 by Better than expected. Price was fair. Hotel was quiet. Bed was comfy along with the pillows. Good location. July 26, 2013
Rated 2.0 out of 5.0 by Lack of A/C For a downtown Phoenix hotel in midsummer, this hotel was extremely uncomfortable. We went to a D-backs game and stayed here for location, but were sorely disappointed in its comfort. The rooms were fine. However, any public areas were not air conditioned. Hallways and dining room and even lobby area were extremely hot and unbearable. Would not recommend this property in the summertime July 12, 2013
Rated 5.0 out of 5.0 by Comfortable Room & Service Staff went over and above to assist all needs. Hotel very clean. June 29, 2013
Rated 4.0 out of 5.0 by Clean hotel in downtown Phoenix Spent a night in Phoenix to catch a Diamondbacks baseball game. Hotel was within walking distance of the stadium. Staff was friendly and knowledgeable about the downtown area. Room was clean with comfortable beds Would stay at this hotel again due to cleanliness, staff, and proximity to downtown Phoenix. June 16, 2013
Rated 5.0 out of 5.0 by Great Location Haven't stayed here in a while...just what we remembered. Great place to stay if you are going to the Dbacks game. Great breakfast! See you next time we're in town! May 16, 2013
Rated 4.0 out of 5.0 by The new Manager I have had the oportunity of frequenting Holiday Inn downtown for the past 5 months. After bringing some initial "service" type issues to the attention of the manager, the issues were promptly addressed. I could not be more pleased with the effort of the staff now. Thanks, Mr manager for your prompt response. May 11, 2013
Rated 4.0 out of 5.0 by Room as always was comfortable and roomy Good location, 20 minutes from our kids, 5 minutes from there elementary school, will be back May 7, 2013
Rated 3.0 out of 5.0 by Room I was booked into a King Suite, and was told that I was upgraded to a King Suite with a Jacuzzi tub. The room had no lounge chair and ottoman. The only chair in the room was a desk chair. The room had no kleenex didpenser, and no tissue box. May 4, 2013
Rated 1.0 out of 5.0 by Staff was rude and AC did not work The woman at the front desk was rude when I told her that the AC did not work in my room. She said she would call maintenance. A half hour later, I called her again and she said maintenance would be in in the morning. and all she could do was give me another room. I said I needed another room - Phoenix is hot - and she hung up on me. I packed up all my stuff and went downstairs and had to move to a new room. It was only two doors down, so she could have saved me time by telling me that so I didn't have to pack everything up. April 23, 2013
Rated 5.0 out of 5.0 by Location A little pricey but nice place to stay with a great location to everything downtown. March 14, 2013
Rated 5.0 out of 5.0 by Recent stay Overall a very good experience. The staff is very friendly and helpful. Rooms were clean as was the facility. Plenty of parking was available. Conveniently located for our needs. I will stay here again on a future Phoenix visit. March 13, 2013
Rated 2.0 out of 5.0 by Really? No conditioner? Upon arrival the staff member couldn't find my reservation. This was a common problem as the person checking in next to me, was suffering the same fate. Finally got that sorted out, and got to the room which was fine, initially, only to find out they did not provide conditioner. Shampoo and lotion, yes. No conditioner. Being used to staying at HIE's and expecting certain amenities, I didn't bring any with me. I was informed I could buy some in the shop. Also, breakfast on the weekends didn't start until 7, causing me to eat on the run to make it to my 730 meetings. Again, used to breakfast starting at 6. For what I paid for the room, food, conditioner, and a knowledgeable staff would have been nice. I will stay elsewhere on my next trip to Phoenix March 10, 2013
Rated 4.0 out of 5.0 by Nice place, overall friendly, helpful staff Front desk staff during the week days were exemplary: helpful, professional, courteous. The one service frustration was that the public business center computer did not have the correct pdf/adobe software to print out boarding passes, and the phone in the business center would not accomodate toll free outgoing calls for airline assistance. ( The cell service in that space was not possible.) When we spoke to the weekend staff member, he was not helpful, or friendly. Overall, a truly great stay---convenient, comfortable. You will enjoy downtown Phoenix with this hotel as your home base. February 23, 2013
Rated 5.0 out of 5.0 by Great Experience The room was very clean, bed and pillows EXTREMELY comfortable! Bathroom was clean and everything was very tidy. Our experience was fantastic and I definately recommend this property. February 21, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel Everything was excellent. Not only would I stay there again, I would recommended it to anyone going to Phoenix, Az. Thanks for a great hotel experience. February 2, 2013
Rated 5.0 out of 5.0 by Fantastic Stay We reserved a room for the Rock N Roll Marathon. This property is located right downtown, so there is easy access to light rail, entertainment, and the Convention Center. I give this property five stars and would recommend this hotel to anyone who is visiting Phoenix and wants to stay downtown. January 29, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL ALL AROUND WITHIN WALKING DISTANCE TO VARIETY OF RESTAURANTS. NICE CLEAN ROOMS, GOOD SERVICE, HELPFUL PERSONNEL. January 26, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay! I got to know almost all of the front desk employees. They were all so friendly and did a fantastic job helping me, and from I could see, they were very good at helping other customers also. December 5, 2012
Rated 5.0 out of 5.0 by Very comfortable and clean; very friendly. We spent one very quiet and relaxing night. Staff very friendly and helpful. A little pricey but so were all the other hotels in the area. Would love to stay at this HIE again. November 14, 2012
Rated 5.0 out of 5.0 by perfect! fantastic friendly staff!!!! they were all very personable and very respectful. Every time I need a close getaway I will choose this hotel every time November 12, 2012
Rated 4.0 out of 5.0 by Very nice This hotel is very convenient for events at the Phoenix Convention Center - the convention center is less than a 10 minute walk away. The free breakfast at the hotel is very convenient with lots of choices. Staff is very friendly. Overall a good experience with good value. November 3, 2012
Rated 4.0 out of 5.0 by Nice place Clean, friendly staff, mild walk to the convention center. Oh, they got a b-ball court too! November 2, 2012
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