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Rated 4.6 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 by Great Location Very nicely located in downtown Phoenix. Everything was within walking distance. We enjoyed our stay and will return to this property in the future. December 18, 2014
Rated 5.0 out of 5.0 by Excellent customer service and great room We have been Holiday Inn customers for a very long time and find the brand offers a nice room and good customer service. Because of several events happening in the Phoenix metro area at the same time an overbooking incident occurred at the hotel which prompted our room choice to be changed. While initially I was upset at the change I spoke with Dan (the manager) and he was more than willing to work with us to get us into a room we were comfortable with and at a fair price.We had a great stay, the room was clean and comfortable, the breakfast area offered a lot of choices and the lady who was working in there always had a smile on her face and asked if anything else was needed. My thanks to Dan for helping to solve the problem and for coming up with a solution that we were comfortable with. When the manager has excellent customer skills the staff will normally be the same way and I can assure you that the staff in this hotel will do whatever they can to make your stay pleasant and enjoyable. December 18, 2014
Rated 5.0 out of 5.0 by Great staff and great location I stay at this hotel about every two months on business. The staff is always great as well as the location. Your within walking distance of downtown and a lot of restaurant's. December 15, 2014
Rated 5.0 out of 5.0 by Great Service at a nice hotel. What's best about this hotel is the staff, the front desk staff but especially the nice woman who runs the breakfast room. She makes sure guests are treated as welcome, valued guests. She's the best! December 14, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service bed was very comfortable, room and lobby very clean and smell nice, breakfast selection is great. Staff is very friendly. December 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Friendly attentive staff. Clean and updated facility made for a nice stay. I would recommend this hotel to friends and family. It is walking distance to restaurants and sports venues in a spotless and safe neighborhood. Streets are quite at night. December 8, 2014
Rated 5.0 out of 5.0 by Great Stay The staff is terrific, the room was clean, and the bed was comfortable. December 5, 2014
Rated 5.0 out of 5.0 by great place I would come back and and should others should enjoy this place. December 3, 2014
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