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Rated 4.3 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Nice stay Overall nice stay. Normal Holiday Inn breakfast which is fine. A little pricy for Holiday Inn, but average for the area. Close to the airport and very good I-10 access. February 28, 2014
Rated 2.0 out of 5.0 by Worst HIE ever Worst HIE I have ever stayed at. Room was so full of deodorizer that I got a headache within 2 minutes. Bathroom was filthy with hair on floor and broken counter. Carpets were dirty. Some staff were great but others seemed put out. I'll not stay here again February 22, 2014
Rated 5.0 out of 5.0 by upgrade for IHG members Not only did I get to park my car at the hotel during my trip and get a free ride to and from the airport, I received an upgrade room. I have stayed here before and will again on future trips. February 3, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The staff, service and room for my wife and I was excellent. We will stay here again. It was very handy to the airport. but at the same time quiet. A nice area! January 23, 2014
Rated 1.0 out of 5.0 by Who would rent a room with a lumpy sofa bed? After traveling for 16 hours with my daughter and 3 year old grandson, we were looking forward to the two Queen size beds we had rented via the Alaska Airlines website. When I checked in I was told by the young lady at the counter that they had overbooked the hotel and we would have one bed and a hide-abed couch. I asked if we had any other options and she said no. As it was after midnight and the room was not refundable I had no options. My daughter and grandson took the bed and I slept on the hide-abed.....experiencing all the lumps and the support bars that you would expect. I called the front desk and request at least a partial refund and she said I would need to speak to the manager ... I said ok...and was told he wouldn't be in until the following Monday. Didn't offer to have someone call me...obviously wasn't concerned with our comfort or business. The customer service was as lacking as the room. I would be very careful making a reservation with this property. I will be coming through Phoenix often but will never stay at this property again. January 23, 2014
Rated 5.0 out of 5.0 by Great breakfast, warm welcome With a new desk staff, we were welcomed with warmth and competence by Lucus and Edward(?). We saw Bree who is now a manager. After a big welcoming hug, she filled us in on her happenings and asked about ours. Always a joy to see her! As always, Rita had breakfast set up early, all food was hot, and nicely presented. Rita keeps the dining area extremely clean. Important to us! We go to this HI frequently, and it feels like a second home January 5, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel W/Great Location For Reception Was here for a wedding reception at the Hilton Garden next door. The room was exactly what we needed. December 18, 2013
Rated 4.0 out of 5.0 by Leaving car at hotel while traveling I live in Sierra Vista, AZ. Flying out of PHX to Alaska for Christmas was cheaper than flying out of TUS. I was pleasantly surprised to discover that it was possible to leave our car at the airport and ride the hotel shuttle early the next morning. What a wonderful option! It makes early morning departures a breeze! Our only disappointment was that we had to leave before the hotel breakfast bar opened. December 18, 2013
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