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Rated 4.4 out of 5 by 194 reviewers.
Rated 2.0 out of 5.0 by crickets crickets in the room overall service staff was good. breakfast need work September 2, 2014
Rated 4.0 out of 5.0 Efficient and Friendly Airport Hotel As someone who had never travelled to the USA previously and was unsure of the systems (or the time!) over there I found the Holiday Inn Express at the airport very convenient (only 10 minutes in free shuttle bus) and friendly. The breakfast area was self service and functional but food was okay for my needs. The reception did sell snacks and soft drinks/water but access to other restaurant facilities were very limited (I did not have a car) My only problem was the need to contact the hotel to get shuttle service as my UK phone refused to connect my call - a courtesy phone at airport (by baggage reclaim) was available but the lady was very rude and refused to acknowledge that this hotel existed even though I could see it on the list myself. She did connect me to the hotel eventually who were very efficient September 1, 2014
Rated 5.0 out of 5.0 by Exceptional morning shuttle driver! The morning shuttle driver was very friendly and helpful! He even offered to take me to a convenience store if needed. I came for an overnight stay specifically to meet my children on a plane the next day, so I really just needed to catch up on some sleep. This is EXACTLY what I did! The bed and pillows were SO SO comfortable. The room was already very cool and comfortable in relation to the blazing Phoenix temps. The downfall was that this hotel does not have a full-service restaurant, but there are options next door and close by. Breakfast was delicious and the dining area was comfortable, clean, and welcoming. I did not use the fitness room since I slept and relaxed a big portion of my stay, however, I did check it out and it was quaint, but enough to get the job done. I would stay here again. August 31, 2014
Rated 5.0 out of 5.0 by Super airport hotel Stayed before and after our trip to Europe. Left our car at the hotel and took the shuttle to and from the airport. Shuttle service was excellent. Staff was friendly, breakfast was good, and bed was very comfortable. Would definitely book this hotel again when flying out of Phoenix airport. August 31, 2014
Rated 5.0 out of 5.0 by Great Staff Bree and Lucas are always so helpful!!! They are also very knowledgable about the area. August 25, 2014
Rated 3.0 out of 5.0 by a good stay and great service the location of the property and proximity to the airport was the deciding factor.the breakfast although not used this visit is great for a morning start.a lot of properties do not even offer this service anymore.bedding is comfortable as expected.did not get a chance to use any of the other offerings but what I observed looked typical express offerings(suited to meet the expectations of the average traveler). August 23, 2014
Rated 5.0 out of 5.0 by Great Room Everything was super except for the wifi. It was slow to connect and sometimes would fail. Other than that we can find any other complaints. August 16, 2014
Rated 5.0 out of 5.0 by Nice hotel Well situated to Phoenix Sky Harbor Airport. Easy access to Phoenix and Scottsdale. August 14, 2014
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