Rated 4.3 out of 5 by 123
Rated 3.0 out of 5.0 by MACALB Disappointed
I have been stying at this proprty for five years. The young lady that checked me in was incredibly rude. She did not acknowledge me as a priorty club member. In fact she seemed a little put off by having to check me in. When I git to my room the keys didn't work. I went back to the front desk and the same young lady, Tiara, didn't apologize for the inconvenience. I then asked if she had my priority club number on file and she said "no." I then asked her to put it in and she said "yup, we do have it." Still did not acknowledge me as a priority club member, offer water or the typical snack that goes along with the perks. She tossed three drink coupons at me and pointed to the dining area. She had her hair covering her nametag and when I asked her name she lifted her nametag, still covered with her hair, like I was an idiot. She could use some customer service skills.
The woman that bartends at the Priorty club reception is always very friendly and customer service oriented.
December 6, 2013
Rated 4.0 out of 5.0 Good deal.
A good deal speaking about location, room quality and price. The only thing that was not working was the wireless internet. Hotel infraestructure is appropiate.
December 6, 2013
Rated 5.0 out of 5.0 by Robcia Excellent Value
We stayed two nights, one night before our flight and another upon return to Phoenix. Took advantage of the Stay , Park , and Fly deal which we found was an excellent value. This made our trip back to the midwest very relaxing because we didn't have to get up at 3 AM to travel to SkyHarbor from Tucson.
They also have a choice in pillows, soft or firm which is a nice feature of the room.
December 6, 2013
Rated 4.0 out of 5.0 by Firefly56 Overall very good.
When I checked in I was not acknowledged as a Priority Club Rewards member. I was not provided a welcome gift, i.e. bottle of water, cookie or popcorn. There were no drapes I could pull to keep the parking lot flood lights from glaring into the room at night. As a whole this was a very nice place to stay and the staff was pleasant and accommodating when asked.
November 21, 2013
Rated 4.0 out of 5.0 by Bootsy Disappointing Linens
This is my second recent visit to your establishments, and I've been quite pleased overall, except for this last visit in the Phoenix area. The bed linens were very scratchy and uncomfortable. Had we not been wearing full length pajamas it would have been unbearable. Quite surprised and very disappointed, and this will cause me to use caution with future bookings. Although I would recommend the property to others, I will certainly caution them about the bedding.
November 16, 2013
Rated 5.0 out of 5.0 by GF47 Nice Property - Lack of Restaurants
This is a very nice property near the airport and also a lot of business parks. Lobby is very accommodating and the front desk staff is very friendly. My jr. suite was perfect for my stay. Comfy sofa and bed, though the pillows were a little lumpy and soft, no real firm pillows. Nice Samsung flat screen tv too with a decent channel selection.
The bathroom was good size with typical HIE ammenities. The shower was great, I don't think I have had more water pressure than I did at this hotel. Simply awesome if you like a high water pressure shower.
My only complaint would be there are no restaurants in the area. There is a Waffle House nex door which is fine for breakfast, but the closest restaurant is a Jack in the Box a few miles down the road. If you are looking for a nice sit down lunch or dinner, you have a ways to go to find something.
They also offer a happy hour for priority club members with beer, wines, and some hard liquors. That was nice to have a drink or two after a long day of work.
November 12, 2013
Rated 4.0 out of 5.0 by Saywat Good Stay
Nice clean well manged property with friendly staff. Rooms where clean and comfortable. The staff was very helpful and made the stay comfortable. The one drawback is the location which is in an industrial location with nothing around.
November 8, 2013
Rated 4.0 out of 5.0 by CJ111 Quiet but close to airport
Front desk staff very helpful. Took time to give us restaurant recommendations. Rooms were clean. Only request would be to have real oatmeal from breakfast choice, I'm not a fan of instant and I believe more people try to do healthier option than cinnamon rolls.
November 7, 2013