Rated 4.3 out of 5 by 120
Rated 4.0 out of 5.0 by Firefly56 Overall very good.
When I checked in I was not acknowledged as a Priority Club Rewards member. I was not provided a welcome gift, i.e. bottle of water, cookie or popcorn. There were no drapes I could pull to keep the parking lot flood lights from glaring into the room at night. As a whole this was a very nice place to stay and the staff was pleasant and accommodating when asked.
November 21, 2013
Rated 4.0 out of 5.0 by Bootsy Disappointing Linens
This is my second recent visit to your establishments, and I've been quite pleased overall, except for this last visit in the Phoenix area. The bed linens were very scratchy and uncomfortable. Had we not been wearing full length pajamas it would have been unbearable. Quite surprised and very disappointed, and this will cause me to use caution with future bookings. Although I would recommend the property to others, I will certainly caution them about the bedding.
November 16, 2013
Rated 5.0 out of 5.0 by GF47 Nice Property - Lack of Restaurants
This is a very nice property near the airport and also a lot of business parks. Lobby is very accommodating and the front desk staff is very friendly. My jr. suite was perfect for my stay. Comfy sofa and bed, though the pillows were a little lumpy and soft, no real firm pillows. Nice Samsung flat screen tv too with a decent channel selection.
The bathroom was good size with typical HIE ammenities. The shower was great, I don't think I have had more water pressure than I did at this hotel. Simply awesome if you like a high water pressure shower.
My only complaint would be there are no restaurants in the area. There is a Waffle House nex door which is fine for breakfast, but the closest restaurant is a Jack in the Box a few miles down the road. If you are looking for a nice sit down lunch or dinner, you have a ways to go to find something.
They also offer a happy hour for priority club members with beer, wines, and some hard liquors. That was nice to have a drink or two after a long day of work.
November 12, 2013
Rated 4.0 out of 5.0 by Saywat Good Stay
Nice clean well manged property with friendly staff. Rooms where clean and comfortable. The staff was very helpful and made the stay comfortable. The one drawback is the location which is in an industrial location with nothing around.
November 8, 2013
Rated 4.0 out of 5.0 by CJ111 Quiet but close to airport
Front desk staff very helpful. Took time to give us restaurant recommendations. Rooms were clean. Only request would be to have real oatmeal from breakfast choice, I'm not a fan of instant and I believe more people try to do healthier option than cinnamon rolls.
November 7, 2013
Rated 5.0 out of 5.0 by BG456 Excellent Customer Service
My wife and I Recently stayed at your Phoenix Airport Holiday Inn Express. We had booked online just to be near the airport for our morning flight. As we pulled in the parking lot there was a bus that was checking in. We of course expected a long wait. When we entered there was the bus chaparone and one desk attendant working on their check in. This attendant was obviously very busy, however she looked up from her work and gave us a very pleasant greeting and explained she would be with us as soon as she finished. By her taking the time to greet us and explain her situation we immediately felt calm and relaxed. This is an example of great customer service. As busy as she was she still greeted us in a warm friendly manner which we really appreciated. After she processed the bus, which did not take near as long as we were prepared for, she immediately checked us in, gave us directions to the airport and to our dinner destination while showing no anxiety from her very busy shift. The young ladies name is Jessica although I dont know her last name my wife and I wanted to recognize her for her first-rate customer service. Jessica is an excellent representative for your company. If we get to Phoenix again we will definately stay with you.
November 6, 2013
Rated 5.0 out of 5.0 by Prairiedawn Roomy bathroom
Bathroom has a long counter so there is plenty of room for all you beauty supplies. The bed is the most comfortable I have ever slept on. The window could be opened which was lovely in the morning to hear the birds singing.
November 3, 2013
Rated 5.0 out of 5.0 by Jac14 Susie, Wanda and Bree at the front desk.
I stayed with my son as we were relocating him to the Phoenix area. These three ladies were so very helpful in pointing us to a great apartment complex. He found a great place to live and I left happy knowing he was safe in the area he moved to. Everyone of the staff were friendly and helpful. We had a great stay. Loved everything about your hotel. Thanks for a great stay and keep up the great work. We stayed in the handicapped room which was not perfect which is the only reason I rated our room as only good.
November 1, 2013