Rated 4.4 out of 5 by 194
Rated 5.0 out of 5.0 by cynthia 77 Great service and relaxing atmosphere
I loved my stay at this hotel because it was very quiet and relaxing.The service was very efficient and the staff were very friendly.The rooms were well equipped with the essentials,and the food at the breakfast was good.
June 15, 2014
Rated 5.0 out of 5.0 by Shupedupe Always a great stay!
We have never been disappointed whenever we stay here. Staff is always super nice and accommodating to our needs! We always leave our vehicle here when we fly out and have never had any problems! They always shuttle us to the airport and back.....we recommend this Holiday Inn Express very highly!
June 13, 2014
Rated 5.0 out of 5.0 by Carol M Carol M
We had a beautiful mini suite that was very clean and comfortable and priced right. Enjoyed the very nice breakfast and took advantage of the shuttle service to the airport.
June 12, 2014
Rated 5.0 out of 5.0 by Skip G nice place
would recommend this hotel. Very clean. needed shaving cream and it was supplied at no cost. Waffle house next door was nice.
June 12, 2014
Rated 5.0 out of 5.0 by insandy54 Great room and service
I was coming in to the airport late and needed a safe room in a not so safe area. Holiday Inn Express at the Phoenix Airport was just the ticket. Once I called, the complimentary shuttle arrived within minutes, I was greeted at the check in counter by a very friendly person, got my key and was in in minutes. Lovely room, lovely bath, quiet and very comfy. Breakfast the next morning had lots of choices, fresh and tasty. Over all, I felt safe.
Would recommend to anyone, I will be most happy to stay there again.
June 10, 2014
Rated 5.0 out of 5.0 by RocMon Great Staff
Everything a Holiday Inn should be.
Great Room; Good Value; Excellent Amenities; Attentive Staff.
June 9, 2014
Rated 5.0 out of 5.0 by rosa maria Cama cómoda y servicio excelente.
La estancia en el hotel fué excelente tanto porque las instalaciones son bonitas y limpias, pero especialmente lo recomiendo porque tienen unas camas y almohadas deliciosas en las que se descansa profundamente.
June 5, 2014
Rated 5.0 out of 5.0 by JARK GreatExperience
Last night of a 14 day driving tour and facilities were excellent for what was needed. Justin at desk was extremely helpful in sending us to a unique eating place for a great lunch. Morning coffee etc. was early and good. Highly recommend.
May 30, 2014
Rated 5.0 out of 5.0 by kori jay amazing stay
My time at this particular holiday inn was great. All of the staff was helpful at all times. Housekeeping was always on time and did an amazing job. I would recommend this hotel for your short or long term stay.
May 13, 2014
Rated 5.0 out of 5.0 by Traveler19285712 Great Hotel
They were very professional and recognized me as a Platinum member upon check in. Whatever we asked for was delivered and Breakfast was good.
May 13, 2014
Rated 5.0 out of 5.0 by LCTraveler Will return
This HIE is among the best I have stayed in. In particular, the check in process was smooth, and Bree quickly solved a couple of minor problems. Don't be concerned about the "airport" designation. The property does not appear to be even close to the flight path and there was no airport related noise.
May 12, 2014
Rated 5.0 out of 5.0 by susi2000 quite room and great service!!!!!!!
everyone was super nice. that is front desk, housekeeping, breakfast servers, management. enjoyed my stay very much!
April 29, 2014
Rated 4.0 out of 5.0 by AZ bound WIFI
Room was good and service was great- Thanks Lucas and Rosa!
The WIFI was non existent.Unable to connect to anything except the Holiday Inn website. Not able to get anything done- disappointing.
website a little deceiving- room was not what was pictured. I'm sure the "best" was shown.
water in tub was turned so tight I could hardly get it on- found out it dripped all night so that must have been the reason.
April 20, 2014
Rated 4.0 out of 5.0 Very Pleased - Comfort during the Convention
What a value especially during the convention where it was short notice due to availability. The staff is very helpful and friendly. Thank you!
April 15, 2014
Rated 4.0 out of 5.0 by stringer Costly
I had a tennis tournament in Surprise and it was over by Sunday. Since we stayed at a Holiday Inn Express in Surprise we decided to move to another HIE nearer to the airport to avoid driving in morning work traffic. I was hoping to get the same discounted USTA rate that we got in Surprise but it didn't happen. The cost was extremely high for not even a 24 hour stay. We couldn't even get breakfast since we checked out before 4am.
April 14, 2014
Rated 4.0 out of 5.0 by Ctaebby Nice visit
Convent location but had a little trouble connecting to wifi
April 11, 2014
Rated 5.0 out of 5.0 by MrIcemaker1 Convenient location to the airport
Nice clean hotel with easy on / off access to I-10. Friendly staff, clean room and bathroom, excellent Wi-Fi reception.....
I didn't eat breakfast, so I can't comment on that. If I was forced to come up with any type of negative, it would be the road noise off of I-10. I just left the fan on the AC unit in the "always on" position, and everything was fine....
April 9, 2014
Rated 5.0 out of 5.0 by KittenLitter Pure Awesome: Best Staff Ever, Best Pillows Ever
I stayed at this inviting, welcoming, tidy hotel for five weeks. Every one of my interactions with staff and management was pleasant and friendly - even uplifting. There's a great team in place at this hotel, and I appreciated the warmth, attentiveness, willingness to accommodate with pleasure, can-do/will-do/want-to attitudes, and even the exchange of pleasantries upon returning from long, hard days at work! We had an abundant hot breakfast ready early each day, spiffy housekeeping, and the much-appreciated amenities like a refrigerator and microwave. The pillows in my room were the best I've ever had in a hotel, and I wish these were the standard everywhere! I couldn't have asked for a better stay or a better staff; the consistent courtesy and warmth day after day were impressive. THANK YOU, THANK YOU!
March 31, 2014
Rated 5.0 out of 5.0 by FlightAttendant314 The staff makes this place AWESOME!
This is a great Holiday Inn Express, but truthfully, it's the staff that make it AMAZING! From the moment I walked in and saw Lucas' vibrant smile and received a very enthusiastic yet sincere welcome, I knew I was going to have a comforting stay. Lucas, Bree, Nathan, Annie, Roz, Bill, Justin, and Brandon made this entire month's stay so awesome. That's right - the entire MONTH! And I would do it all over again. Whenever I take a personal trip to Phoenix, I will only stay at this hotel. I have never received better service from any place before. There were numerous occasions when I needed something to help me through my one month of job training (which is why I was staying at the hotel), and there was never a complaint or groan of frustration from any staff member when I placed my request. Every single one of the staff were attentive, professional, and friendly. I give this place 5 stars.
March 30, 2014
Rated 5.0 out of 5.0 by Cshively76 Great Place
The room was really quiet. Of all the places we've ever stayed, this is the one where I've gotten the best night's sleep. The room was cleaned each day; however, had a damp smell to it due to the air conditioner running all the time.
March 29, 2014
Rated 5.0 out of 5.0 by PFamSoCal Excellent Stay & Service
Our family received excellent service and had a wonderful stay at the Holiday Inn Express Phoenix Airport.
There was confusion regarding our reservation that was totally and completely due to confusion on our part. Despite this fact the general manager accommodated us. Our entire stay the staff was lovely and hospitable.
Clean and nicely updated. Comfortable beds, nice linens.
Nicely surprised by the hotel breakfast. Really nice selection, and the attendant was very friendly and did a great job of replenishing everything.
Extremely easy to find, located right off of the 10 freeway. Fairly quiet street of hotels and office buildings.
Overall, we would definitely stay here again if we were back in the Phoenix area again.
March 25, 2014
Rated 5.0 out of 5.0 by the Kennedy's The Kennedy Family
We love the holiday express....The service is always great, we have been staying here on all of our out of town vacations.. I would recommend the Holiday Inn or the Holiday inn Express...The staff is exceptional, and professional....been coming for over 10 years.
March 20, 2014
Rated 5.0 out of 5.0 by Dp28 Awesome stay
Philip Philip and Mickey were awesome they made great recommendations and were the best hotel shuttle drivers ever. The staff at the front desk made everything about my stay run smoothly and I can not think of one single complAint.
March 17, 2014
Rated 5.0 out of 5.0 by BKCK Real Nice Hotel!
“REAL Nice Hotel”
Our kids gave us a trip to Hawaii for our 50th anniversary. Enroute our flight from Charlotte, NC to Phoenix was late causing us to miss our connecting flight. Luckily, we selected this Holiday Inn Express for our unplanned overnight stay.
Lucas, at the front desk, took our reservation and said he'd send their shuttle van to pick us up at the airport. The van was there within (15) minutes and took us to the hotel.
Lucas was very cordial checking us in.
The hotel was renovated about five years ago and everything is in top shape.
The lobby is expansive - - a table with PC and printer is located there for guests to use.
Our room was very large. The king-size bed was very comfortable with a good grade of bedding. There was a pull-out couch and work desk with office-type chair. There was a micro-wave and mini-fridge.
The bathroom was large - - rain-type shower head - - good pressure - - large, fluffy towels.
Complimentary breakfast is served starting at 6:00 A.M. We had to leave early for our flight to Honolulu and didn't get to partake - - but they were pretty close to having it set up and it looked good.
The shuttle van starts runs to the airport at 4:00 A.M. - - on the half-hour and on the hour.
This complimentary service was a godsend - - we didn't have to get a rental car or take a cab.
Lucas is a real asset to this Inn.
We will gladly stay there again when in the area.
March 14, 2014
Rated 1.0 out of 5.0 by Seester Unhappy!
Watered down juice at breakfast not a good way to start
the day. Unreliability of the shuttle driver leaving
us stranded at the airport for nearly an hour.
March 1, 2014
Rated 5.0 out of 5.0 by TravelingBud Nice stay
Overall nice stay. Normal Holiday Inn breakfast which is fine. A little pricy for Holiday Inn, but average for the area. Close to the airport and very good I-10 access.
February 28, 2014
Rated 2.0 out of 5.0 by KWmam Worst HIE ever
Worst HIE I have ever stayed at. Room was so full of deodorizer that I got a headache within 2 minutes. Bathroom was filthy with hair on floor and broken counter. Carpets were dirty. Some staff were great but others seemed put out. I'll not stay here again
February 22, 2014
Rated 5.0 out of 5.0 by Golfer1 upgrade for IHG members
Not only did I get to park my car at the hotel during my trip and get a free ride to and from the airport, I received an upgrade room. I have stayed here before and will again on future trips.
February 3, 2014
Rated 5.0 out of 5.0 by traveler322 Excellent Hotel
The staff, service and room for my wife and I was excellent. We will stay here again. It was very handy to the airport. but at the same time quiet. A nice area!
January 23, 2014
Rated 1.0 out of 5.0 by Tlstarr Who would rent a room with a lumpy sofa bed?
After traveling for 16 hours with my daughter and 3 year old grandson, we were looking forward to the two Queen size beds we had rented via the Alaska Airlines website. When I checked in I was told by the young lady at the counter that they had overbooked the hotel and we would have one bed and a hide-abed couch. I asked if we had any other options and she said no. As it was after midnight and the room was not refundable I had no options. My daughter and grandson took the bed and I slept on the hide-abed.....experiencing all the lumps and the support bars that you would expect. I called the front desk and request at least a partial refund and she said I would need to speak to the manager ... I said ok...and was told he wouldn't be in until the following Monday. Didn't offer to have someone call me...obviously wasn't concerned with our comfort or business. The customer service was as lacking as the room. I would be very careful making a reservation with this property. I will be coming through Phoenix often but will never stay at this property again.
January 23, 2014