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Rated 4.4 out of 5 by 279 reviewers.
Rated 2.0 out of 5.0 by Poor Housekeeping and Service from Management The room was comfortable the first night, but after a long day of shopping we came back to a very untidy room. We called the front desk and they were very apologetic, however, housekeeping was gone for the day. We were assured that the manager would contact us by telephone or email and were told we could expect a partial refund for our stay. We have returned home and have to date not received any word by email or telephone from any part of management or other from this hotel. We will likely never stay at this hotel again unless we receive an apology and some type of refund for our stay. Signed, COMPLETELY DISSATISFIED January 28, 2015
Rated 5.0 out of 5.0 by Great Airport Hotel We have used this Holiday Inn for Park and Fly for several years and it's our favorite, after trying most hotels in the area. The staff is always excellent and very friendly. They are very accommodating. The room are comfortable and quiet. We liked 230 on the second floor. Breakfast selection is average and typical of this kind of hotel that includes breakfast. The hotel next door has a nice restaurant and bar. They share the airport shuttle, which is convenient. There is also a Waffle House in the parking lot. January 26, 2015
Rated 4.0 out of 5.0 by Staff is amazing! I have stayed at this property a couple times. My experience with the room and Internet have been challenging. I Am not a fan of the temp controls which are on the floor unit and NOT specific temp/thermostat controlled. And the Internet service is crazy. Never could get my iPad to connect even with IT help. But I would put up with these minor inconveniences as the staff is amazing!! From shuttle drivers to front desk, breakfast attendant, housekeeping, etc. my customer service was five star!! Bree and Roz were phenomenal. The entire staff was amazing and consistent, friendly, always smiling, and made my stay remarkable. Thank you!! January 21, 2015
Rated 5.0 out of 5.0 by Very Nice Staff This hotel worked out perfect for our needs. We stayed there as it was close to the airport and provided a free shuttle to the airport. January 20, 2015
Rated 5.0 out of 5.0 by Business point of view Close to the airport. Easy access to major freeways and surface streets. Hotel personnel are friendly and helpful. Room and bathroom are clean. The bed is clean and comfortable great service. January 19, 2015
Rated 4.0 out of 5.0 by Great hotel This property is a great location for me to stay as our office is near by. Only draw back is there is no where to eat except the Waffle House (which I do not care for). The rooms are very clean and the beds are wonderful. Great shower too. On this trip my only complaint was they forgot to leave coffee. I went downstairs and the front desk gladly gave to me. Next night I come back and the same thing. January 19, 2015
Rated 4.0 out of 5.0 Good Spot. With a hotel behind it and a Waffle House next door, the parking is kind of tight. That aside, everything was as expected from an HIE. January 13, 2015
Rated 5.0 out of 5.0 by Exceeded our expectations We were looking for a good nights sleep and free shuttle service so we could drop of rental car and get to the airport for an early flight. The facilities were much nicer than expected. Staff was so friendly and helpful and the shuttle was fast and reliable. Great value for the price. January 12, 2015
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