Rated 4.4 out of 5 by 219
Rated 4.0 out of 5.0 by CDNtraveller Somewhat Dated
Check-in easy, staff friendly and helpful. Large upgraded room with sitting area, but stuffy smell (cigarettes). Bathroom had large oval tub but looked dated, mold along tiles and ceiling was very water stained. Breakfast typical for this chain, it's time to update with new items and variety. Ok for short one night stay.
October 15, 2014
Rated 3.0 out of 5.0 by Slowtwitch07 Only an OK experience
My stay began OK, with check-in as expected...except that my club status wasn't recognized. I had to go back later to be sure I was getting credit for the stay. It turns out my membership number was in the system, the person who checked me in just failed to recognize it. The next morning didn't start out well. I was awakened by an unrequested wake-up call at 6 AM. Not a happy customer that morning. At least I had in-room coffee. The next day, I wasn't so lucky. I pulled out the coffee carafe to fill it with water and noticed it was dirty. Just as well, since the in-room coffee hadn't been replenished. Again, not a great start to the day. The final morning, I was awakened by what I assume was a staff member holding a conversation on a walkie-talkie right outside my room. If it wasn't a staff member, I apologize, but it's unlikely other guests were holding such conversations. I work late. I value my sleep. I make it a point to stay at Holiday Inn/ Holiday Inn Express properties when I can as usually they are friendly to business travelers such as me. There are other ICG properties in the Phoenix area. I may try one of them next time.
October 14, 2014
Rated 5.0 out of 5.0 by chawkjewel Late night stopover
We utilized this hotel as a stopover point on our flight from the east coast. The next day we were driving north towards the Grand Canyon but, given the time difference, didn't want to make the trip that evening. We selected this hotel based on price, reviews, etc. and were 100% satisfied. Got in late, went straight to bed, got up early, had the complimentary breakfast and were on our way. This was a great place to stay for that purpose.
October 14, 2014