Rated 4.2 out of 5 by 232
Rated 2.0 out of 5.0 by pdba Loud Air Conditioning System Cannot Sleep
Although there is fresh paint, the AC subsystems should have been replaced.
September 2, 2014
Rated 5.0 out of 5.0 by sgrwn57 Great place to stay
Friendly welcome at the reception desk and I really like that as a good start. Clean room and the bed was very comfortable. I am pretty sure the hotel was full but it was quiet. Again that is another plus!! Pretty pool and rec area, did not get to use it but was pretty and relaxing to look at. We will be back! Thank you!
August 31, 2014
Rated 5.0 out of 5.0 by nechamaro Large suites, great staff
Large suites with the ability to have some people stay awake on one side with lights/tv on and have people sleeping in the bedroom area! Great for groups. Large fridge with freezer. Great staff, very nice and accommodating.
August 29, 2014
Rated 5.0 out of 5.0 by ginomartino Staycation
We need to get away from the kids before the start of the semester and the Holiday Inn was perfect!!! The food came out hot and quick. The gym, hot tub, and pool were perfect for a relaxing weekend.
August 28, 2014
Rated 3.0 out of 5.0 by MRG1977 Good rooms but had one bad customer service experience
I normally stay at this Holiday Inn when I travel to the Phoenix Valley because the location is perfect for my travel needs, the price is good, and the rooms are huge. I have always had a good experience with this hotel but not this time, my check-in experience wasn't too pleasing. Usually the front desk staff is very friendly and helpful but this time it was the opposite. The front desk lady checking me in was very unfriendly and not welcoming at all. She kind of projected a condescending attitude towards me. It wasn't until she seen my room was already paid for and I was an IHG Rewards Club Member that she sort of lightened up, but not too much. From past stays at this hotel and other Holiday Inns the front desk person usually offers water, sometimes a snack when you are an IHG Club member, but not this time. I wasn't even given a map of the property to show where my room was located and where to park, which the front desk person normally provides, instead I was given half hearted verbal directions. Luckily I had an idea where to park and go. I don't expect the royal treatment when checking in but I do expect decent customer service.
Overall the stay was normal, however I did discover that if you are staying more than one night and miss the cleaning person's daily round, your room will not be cleaned. Besides the checking in experience the overall stay was good.
August 28, 2014
Rated 5.0 out of 5.0 Comfortable bed and environment
Great place to stay. Priced a little bit too high for a mid-week stay.
August 26, 2014
Rated 5.0 out of 5.0 by hshcs comfortable stay
Overall hotel experience is always Outstanding. Anytime I have meetings or leisure time I always stay with this Hotel. But, only recommendations I have is to update new furnishing.
August 25, 2014
Rated 5.0 out of 5.0 by davidjb14 excellent value for this property!
very clean and updated property, excellent common areas, outdoor patio and pool area. I would have expected to pay much more for this property, next to airport with shuttle. Only drawback was a lack of free breakfast and I didn't have time for restaurant in the morning. Very good exercise room too.
August 24, 2014
Rated 3.0 out of 5.0 by shmu80 Nice hotel but still a lot to improve
This is a nice hotel in Phoenix, but compare some other hotel which I went previously in other country. They still have a lot to improve. Especially they need some improvement on serving Asian guest from few area of facility.
August 13, 2014
Rated 5.0 out of 5.0 by Biz Traveler101 One of the best Holiday Inns within the U.S.
It is an extremely nice well maintained facility and the staff is great. I would recommend this hotel if staying within the PHX area for business or pleasure. It is a short drive to airport and car rental return.
August 10, 2014
Rated 3.0 out of 5.0 by Nimbby Very comfortable place to stay.
We only stayed for one night. Spacious room, courteous staff, free breakfast and nice clean pool. Except for the bathroom bathtub, which appears not properly cleaned. Other than that, place is almost perfect.
August 6, 2014
Rated 4.0 out of 5.0 by Tbeavers Perfect for work
I found this hotel to be a great place to stay on a work related trip. The location is a perfect distance from the airport. The hotel is like new and very comfortable. I would certainly return to this hotel if I were traveling back to the Phoenix area.
August 4, 2014
Rated 5.0 out of 5.0 by SFSTL123 Great staff, lovely ambiance
Everyone was so nice here, everything was so new and clean. I did not get to use the pool area but it looked great!
July 30, 2014
Rated 3.0 out of 5.0 by Larry123Travel Gross Housekeeping Service/ Unfriendly Staff
The housekeeping service is absolutely terrible. When the housekeeper was making the bed, she would throw the new bed sheets and blankets on the floor and put them on the bed one by one. That is gross, unsanitary and dirty. I saw her doing it the third night into my 5 night stay.
The front desk staff is unfriendly and rude. Well, most were courteous and attentive but there was one woman, a white lady, who was very rude. I had a business conference to attend and was going to use the shuttle to get there. I made an appointment and everything and ended up waiting 1.5 hours for the shuttle. Her only response was "You should have taken a taxi." What kind of response is that? I had to postpone the meeting which was really embarrassing. For a business hotel, it's terrible. As a leisure stay, it could be suitable.
I would only recommend this hotel as a second option. Look around to see the different hotels that have better rates and amenities. There are other IHG properties in the Phoenix area.
July 25, 2014
Rated 5.0 out of 5.0 by pdx2008 Phoenix
Great stay, room was very nice and breakfast buffet was excellent.
July 25, 2014
Rated 5.0 out of 5.0 by Fablav Almost a resort
This Holiday inn feels like a little resort with the pool and Jacuzzi placed in the center of the structure, the palms, the gazebos and the overall atmosphere. The gym is not too big but has all new machines and some weights. There are two restaurants and drinks are available. The suites are big with two TV's and the whole thing was renovated recently so everything is fairly new. It is also a few yards away from a CVS which is always convenient. Last but not least the staff is very friendly, always a smile available. I normally stay at Crowne Plazas but this Holiday Inn is up there.
July 22, 2014
Rated 5.0 out of 5.0 by OliverTucson Wonderful stay
I usually stay in Holiday Inn Express several times a year for business stays. I have not been in a regular Holiday Inn for many years and was I surprised at how they've changed for the better. First, the lady at the front desk greeted me with a lovely smile and lots of enthusiasm and treated me as though my every desire was her concern. Second, the property was beautiful with a great pool area. Third, the room was clean, beautifully appointed, and most importantly quiet and comfortable. Though it's close to the airport, I never heard a plane even when I was out using the pool. I would (and will) definitely stay at this property again.
July 21, 2014
Rated 2.0 out of 5.0 by IndySafetyGuy Not Up to Normal Room and Service
Was welcomed at the front desk and took the 500 welcome points.
The stay started with them issuing keys to someone else's room. I walked into "my" room and discovered that there was someone's personal items on the sink. I called the front desk and they acknowledged the mistake and brought me new keys and offered me 2,000 points for the inconvenience. I told the young lady thank you and went to my room.
It was 102 degrees outside and walked into the room which was about 80 degrees in it #I carry a small temperature gauge because every room varies so much on the a/c unit#. Not a problem I turned it way down and left for dinner Got back to the room 2.5 hours later and the room was only cooled down to 76 degrees. It was late and I had an early flight in the morning so I just went to bed. In the morning the temp was still only at 72 degrees.
I called back to the hotel day manager about the points that I was owed and the person I talked to told me they would take care of it and still have not received the points.
July 17, 2014
Rated 5.0 out of 5.0 by Cortney Comfortable bed and pillows. Great service and very clean!
The outside waterfall and lobby decor make a great first impression! The food was excellent in the restarurants and the gym was clean. The rooms were so spacious and comfortable; made you feel at home. The complimentary shuttle was extremely convenient and the customer service was top notch! The free WIFI is definitely a perk with the acessible computers and printer in the lobby. The fire pits and lounge area added a warming touch surrounded by beautiful landscaping throughout the courtyard. Very impressive hotel!
July 14, 2014
Rated 5.0 out of 5.0 by aggiebrett Impressed and pleased
Family was driving home from LA to Houston and needed a place to rest and relax. We booked into the Holiday Inn based upon recent experience in LA and elsewhere, AND because this property had a great deal for a large 2-br suite for our fam of 6.
Hotel was easy to find, very clean,a nd when we walked in it felt like a luxury resort more than a "regular" Holiday Inn. HUGE suite, nicely decorated, huge bathrooms, great showers, nice layout, overlooking a quiet central garden patio with pool, hot tub, and covered pavilions for relaxing, drinks, etc.
Only niggling complaint was restaurant was understaffed -- ONE worker was doing duty at the bar, as waiter, busboy, server, cashier… he was extremely polite and good, but he needed help!
Our stay was so nice we were laughing at trying to think of reasons to come back to Phoenix just for this hotel.
July 8, 2014
Rated 5.0 out of 5.0 by MKgk Great stay
Very clean and comfortable. Close to walking areas and nice area to relax. Area around hotel is not the best but I felt safe enough to walk to the store and back but would go for a casual walk in the area.
July 3, 2014
Rated 5.0 out of 5.0 by richardcd Great Experience
Friendly staff. Great facility. The landscaping is beautiful. Good bargain. I liked it so much, I went back.
July 2, 2014
Rated 5.0 out of 5.0 by xfscully Excellent Accomodations!
Our stay at the Holiday Inn exceeded our expectations. The suite was large, extremely clean and inviting. The beds were very comfortable. The pool was easy to access and provided time for relaxation. Would highly recommend.
July 1, 2014
Rated 5.0 out of 5.0 by Rod828 Would Definitely stay again
Staff was friendly and courteous. Our rate included a $20 voucher to use towards 2 breakfast buffets. Breakfast buffet included hot and cold breakfast foods. Staff was friendly. Housekeeping staff was respectful of the "do not disturb" sign on our door. I was definitely surprised when I opened the door that evening and found a small bag with coffee, toiletry items and a towel along with a friendly note from our the housekeeping staff. Our suite was located in the rear of the hotel and the street noise was nonexistent.
We would definitely stay at this location again.
June 30, 2014
Rated 5.0 out of 5.0 by Josh27 Great Hotel
Great service an hotel experience. Rooms very clean. I would recommend this hotel to anyone.
June 30, 2014
Rated 5.0 out of 5.0 by towdaddy wonderful service
Very helpful will always use if needing a great place to stay
June 30, 2014
Rated 5.0 out of 5.0 by Jadebluafterglo Great Suite for a Good Price
This hotel is very up to date and comfortable. The suites are very modern and comfortable. The bed was very comfortable as well. The grounds are very nice and maintained. I would recommend this hotel to others.
June 30, 2014
Rated 5.0 out of 5.0 by Hoppy 119 Nice place
Would stay again. We were close to where we needed to be. Staff was friendly and helped out when asked.
June 30, 2014
Rated 4.0 out of 5.0 by BeautifulRed comfortable
I always love staying here. very comfortable stay always
June 30, 2014
Rated 5.0 out of 5.0 by Frenchy on Board Business stay
I look forward to staying again at your property during my next stay in phoenix.
THe friendly and efficient staff was amazing.
The room, ambiance throughout the hotel was perfect!
I was able to rest, eat and make new friends during my short 2 day stay.
June 24, 2014