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Rated 4.2 out of 5 by 285 reviewers.
Rated 4.0 out of 5.0 by Comfortable Overall very good. Got billed erroneously for a long distance phone call -- we made NO CALLS from the room phone. November 25, 2014
Rated 5.0 out of 5.0 by Relaxing Overall, nice facilities and location. Beds were comfortable and nice breakfast options. November 22, 2014
Rated 5.0 out of 5.0 by Enjoyed the entire stay at Pigeon Forge Holiday Inn Exrpess Wife and I make an annual trip to the area and in the past have tried difference hotels, but after this trip we will return to this one. November 17, 2014
Rated 5.0 out of 5.0 by Great Hotel I would recommend the hotel to everyone. Great staff and very clean rooms, close to everything you would want to do. The only thing I would like to see changed is he pool hours. When you are out seeing shows late it is nice to come back and relax in the pool and sauna. Good job keep up this quality of commitment . November 15, 2014
Rated 5.0 out of 5.0 by comfortable climate control Usually hotel rooms get either too warm or too cool, especially at night. We were able to set the climate control to a level where we were comfortable all night without having to get up and change the settings in the middle of the night. November 15, 2014
Rated 1.0 out of 5.0 by Worst Stay Since Being a Member of IHG!! I have been a loyal customer of the Holiday Inn/Express hotel chain for over 5 years now and have never stayed in one as out dated as this one. The only two positive thing I have to say about the hotel was the location was convenient to everything and the front desk staff was very informative and friendly! When I arrived to my room, the first thing I noticed was the height of the beds (very low to the ground, but not because of the modern day style). While on the bed(s), my nights sleep was very uncomfortable because the matress was worn out. In addition to the beds, the bath tub faucet had a leak that would not stop, which bothered me and kept me from sleeping throughout the night (told the front desk, who sent a maintenance person, that said he was already aware of the issue and there was nothing that could be done about it). The toilet also had a plumbing issue, as it would continue to run after being flushed, unless I played with the handle to make it stop. Overall, this was a very disappointing stay for me!! November 14, 2014
Rated 4.0 out of 5.0 by Comfortable room Enjoyed staying here. Very nice room. Received great service. November 12, 2014
Rated 5.0 out of 5.0 by Very peaceful Our stay in Pigeon Forge was very peaceful and relaxing. Our room was clean and comfortable with a lovely view. We totally enjoyed our stay. November 12, 2014
Rated 3.0 out of 5.0 by Beds were not too comfortable We enjoyed our trip to Pigeon Forge. Other than the beds not being as comfortable as we expected the staff was very receptive. We enjoyed our vacation especially getting the opportunity to travel to Gatlinburg and also visit the Resort. November 11, 2014
Rated 4.0 out of 5.0 by poor internet and no gym While this property was very clean and the staff were very friendly, we had a negative experience with the internet. It was easy to get connected but, we were unable to stay connected. Hopefully this is something that they will work on for our next visit. We were also somewhat disappointed with the fact that there was no gym. The staff were quick to offer a reimbursement if we would like to go down he road. That was very kind but, we didn't want to go out for the gym especially since we were already dressed in our workout clothes. November 10, 2014
Rated 5.0 out of 5.0 by great place to stay close to the local attractions, indoor pool, very comfortable November 10, 2014
Rated 5.0 out of 5.0 by Great shower and Great Food Choices Nice hotel to stay at. We especially appreciated the hotel providing ice for coolers when leaving the hotel upon checkout. We love the breakfasts they provide. Great food choices. Location was good. It was not right on the main strip but away from it so it was quiet. November 9, 2014
Rated 5.0 out of 5.0 by Good choice in Pigeon Forge! Very clean motel and friendly staff. It was easy to find and well lit parking lot. November 6, 2014
Rated 5.0 out of 5.0 by Best bet for the rate... Couldn't have asked for anything more. Great location. Have used this location several times. November 2, 2014
Rated 5.0 out of 5.0 by Vacation Excellent place and staff was great. I left a picture after checking out and 2 hours later housekeeping called me about what they found. They sent the picture in the mail, i received it with no problems. I was a little disappointed in the price of the room but it was all i could find,everything was full. All in all it was an excellent place to stay and is highly recommended. November 2, 2014
Rated 5.0 out of 5.0 by food you try hard, however the eggs and sausage AND GRAVY HERE AND EVERYWHERE LEAVES A LOT TO BE DESIRED.i DO NOT LIKE THE BREAKFAST. however I DONT HAVE A SOLUTION, tHE PANCAKES ARE THE BEST OF THE LOT. I ALSO LIKE THE FRUIT October 30, 2014
Rated 5.0 out of 5.0 by Good nights sleep and super clean This hotel appears to be a little older but it was SUPER clean. The staff is very friendly and they do a wonderful job with the breakfast. The eds were very comfortable. Internet service is fast. You can't ask for much bdtter from a hotel. October 29, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express The hotel was clean and had very friendly hotel staff. I left a bag in the parking lot with my Ipad. They found it and kept it safe until I could claim it. October 28, 2014
Rated 3.0 out of 5.0 by air conditioner We have stayed at this hotel many times but this time, the time air conditioner made noises all time, it woke us up when it came one and the furniture is very worn. I may stay some where else next time. October 23, 2014
Rated 4.0 out of 5.0 by good overall experience This is our 3rd year staying here. The reason is consistency, familiar faces, who ensure your stay is the best. Everyone, housekeeping, maintenance, front desk, breakfast preparation people strive to do their best in accommodating the guest while not compromising Corporate policies. Tough job to do. These people excell!!!! October 22, 2014
Rated 5.0 out of 5.0 by Great service Very Comfortable bed and great service. Nice place to stay October 21, 2014
Rated 5.0 out of 5.0 by Great Location and Value Great location in Pigeon Forge. The best breakfast I've seen at a hotel in a long time. Not only did the rooms and hotel in general appear clean, it felt clean. Great swimming pool and swimming area. October 20, 2014
Rated 5.0 out of 5.0 by A visit to Dollywood from England I did not know what to expect when I booked this hotel, some of the American reviews seem a bit hash, I don't know if it is because we are British that we found the service very good bordering on excellent. The staff were they to meet us and I was checked in within 10 minutes they were so friendly and they even gave us a trolley to take all our luggage to the room. The location of the hotel is brilliant, you can get to all the entertainment sites and attractions. A Ruby Tuesday across the road (1 minute walk) the food there is excellent. The rooms were big in size we had one with a Jacuzzi, came in handy after walking miles round Dollywood. Book this hotel you won’t be disappointed. October 20, 2014
Rated 5.0 out of 5.0 by Dollywood HI Express Comfortable beds and great service. Will stay here again if in area. October 19, 2014
Rated 3.0 out of 5.0 by Loud and not really clean There was a loud noise all night do not know what it was but it was consistent all night. The carpet was stained and gave the room the appearance of being dirty. The lady at the desk was very nice when we checked out and did adjust the bill but it still made for a long nighe October 16, 2014
Rated 5.0 out of 5.0 by Good location A good location just off the parkway. Good variety on breakfast menu hot and cold items Staff was very friendly. October 16, 2014
Rated 5.0 out of 5.0 by Very Comfortable Bed The beds were very comfortable and the room was clean. The breakfast was also very good. We really enjoyed the stay at this hotel. October 16, 2014
Rated 4.0 out of 5.0 by Great Bang of your buck Mark did a great job of helping us with both checking out and checking in. The staff is very helpful. The location is right near the island. October 16, 2014
Rated 5.0 out of 5.0 Overall Stay Once again Holiday Inn Express is the best. The night before the other motel was terrible(Microtel). Very CLEAN! A LARGE tv, comfortable bed, sitting area...the other one didn't have one at all.....Breakfeast was great, many items for young and old and lots of it. Water pressure was great. A/c could of had a thermostat on the wall to have better control (wanted to leave fan on all the time, not seperate from having a/c on).Definitely recommend this place....Second time I've stayed at this chain. October 14, 2014
Rated 5.0 out of 5.0 by Excellent place to stay Welcomed by a friendly staff, the room and hotel were very clean, comfortable and inviting. The complimentary breakfast was excellent! We will definitely return. October 14, 2014
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