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Rated 4.0 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by Clean and secure I enjoyed my stay at Holiday Inn Express. The room was clean and I felt very secure. I would not hesitate to book this hotel again. August 8, 2014
Rated 5.0 out of 5.0 by mattress mattress needs to be of better quality but other than that it was a great stay August 4, 2014
Rated 5.0 out of 5.0 by Exceptional customer service My family was traveling on I-40 recently through the Pigeon Forge, TN area. We started on our journey home one night early on purpose in order to catch a show in Pigeon Forge. I made reservations for the Holiday Inn Express, where we have stayed a few times before, over the phone with IHG corporate on the way to the hotel. I opted for the bigger room, a King Suite, to better accommodate my in-laws and grandmother who were traveling with us. I booked two King Suites. I was dismayed to learn that no discounts applied to these rooms. We were eligible for the government rate, AAA, senior citizen discount, and AARP, but none of these discounts helped us. When I checked in I reminded the manager, who conveniently happened to be at the front desk when I checked in, that I had stayed at the property several times in the past and really did not want to stay elsewhere, but I was not accustomed to paying full price for my stays as an underpaid government employee and was disappointed that no disounts applied to the room I had selected. Although he certainly did not have to do so, the manager offered me a discount for the rooms I had booked. I am very appreciative of the manager's courtesy. I struggle to recall his name, but I think it is Dolan. The front desk check in lady has been the same every time I stay at this location. Her name is Sue. The staff is always courteous and friendly at this hotel. I appreciate the extras offered, including towels by the pool, bathrooms by the pool, coffee and water available 24/7, a newspaper each morning, and brochures for the area. Although the hotel is not luxurious by any means, it is clean and well-cared for. I recommend it highly to anyone traveling in the area. August 4, 2014
Rated 4.0 out of 5.0 by reward night Our room was clean and comfortable. The front desk staff were all wonderful and helpful. We were recognized as platinum members and all information was ready on check in and check out. The breakfast time was not so nice. The food choices were very limited and did not taste good (cold and dry). The orange juice was empty, coffee ran out several times, same with hot water. The young lady working the breakfast area was very rude, didn't smile and if we asked for coffee she just looked at us and then walked off to get it. It really took away from a lovely stay. July 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Enjoyed our staff at Holiday Inn Express. The facility was clean and staff was courteous. Good selection on the breakfast bar. This location did not have a fitness center on site. There was another Holiday Inn down the street that we could have used. July 29, 2014
Rated 5.0 out of 5.0 by Great room and good service at front desk very nice room and front desk was very helpful and patient. Breakfast was fresh and good, with many choices. July 29, 2014
Rated 4.0 out of 5.0 by good customer service the rooms were mediocre there was excellent customer service. it was clean and comfortable can stand some updating July 29, 2014
Rated 5.0 out of 5.0 by Comfortable/Clean/Great Breakfast Recommend Highly....Clean Easy Location.....Helpful Staff..........Great Rates.......... July 28, 2014
Rated 5.0 out of 5.0 by A GEM IN THE HEART OF TOWN From the point of registering to the final check out, everything went well. The staff did all they could to please me and from what I saw, the other guests too. The entire place was spotless and comfortable. There were plenty of luggage carts and a good safe parking area. The breakfast area was well cared for and had a great selection. The local "trolley" had a stop here also, that saved a lot of walking and driving. I will stay here again on my next visit. July 28, 2014
Rated 5.0 out of 5.0 by Great hotel in good location Room was immaculate, beds were comfortable and we rested well. The pool area was very nice and breakfast excellent. We'd definitely recommend this property to others. July 26, 2014
Rated 2.0 out of 5.0 by Bad Location and terrible linen service The location is terrible. Hotel is surrounded on two sides by a large cemetery. Reserved the room with identification of 4 in the room, however had to go down every day to get additional wash cloths and bath towels. Compared to other IHG-Express Hotels - no fitness center. July 25, 2014
Rated 4.0 out of 5.0 by Smoky Mountain vacation The rooms were clean and comfortable. The hotel was full. One concern I had was the traffic. It was horrible however we found out (on our own)there was a trolley service available but were not told by the staff at the hotel about it. More help was needed in the breakfast area. There was only one person trying to refill everything (and falling behind) while other staff stood around doing nothing. July 25, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The room was very clean. Comfortable bed and the quietness of the hallway and adjoining room was great. The staff was friendly and helpful. Wonderful place to stay and will certainly stay here again. July 25, 2014
Rated 5.0 out of 5.0 by Staff/Housekeeping The staff there was very friendly and helpful. The housekeeping staff was very mindful of when we were in our room. The room was cleaned every day and it made it really enjoyable to come back from our excersions to a clean room. July 23, 2014
Rated 3.0 out of 5.0 by Definitely not a new HIE We have stayed in at least 20 different HIEs. This one is old and not super clean. July 20, 2014
Rated 5.0 out of 5.0 by Great experience The staff was very friendly and helpful to any needs or questions.Rooms were clean and well serviced.Recommended for a great stay in this area. July 20, 2014
Rated 5.0 out of 5.0 by July trip From the beginning with reservation being prepared and prompt to the clean and comfortable rooms. The breakfast area was very clean, and kept clean, and the food was hot and stocked. The pool was refreshing, and the hot tub relaxing. If I have to complain about anything, it's the roughness of the facial tissues, they could be a better quality! July 18, 2014
Rated 5.0 out of 5.0 by ? I though it is a very clean and nice hotel I would have chosen to be on strip but it was in a fairly good location breakfast was very good every morning and will save you a lot of money very nice of hotel to offer this July 17, 2014
Rated 1.0 out of 5.0 by Staff will Call Police on Guests Manager was terrible. Instead of trying to listen to my problem and situation, she was very combative and only wanted to discuss her issues. In a completely baffling turn of events, the manager, instead of trying to help with a broken, spraying hot tub threatened to call the police. July 16, 2014
Rated 3.0 out of 5.0 by Pigeon Forge Where to start? I made my reservations at this facility with good expectations-After all it is a Holiday Inn. As a rewards member I would have expected a decent view out the window-nope-looked at the side of the building. Not happy but I also didnt make any special request. I also was not recognized as being a member-not that it is an important gesture but I have ALWAYS been thanked and at least offered a bottle of water. I did have a leaking sink in the bathroom. I reported it. They "fixed" it. NOT! It still was leaking and they left the plumbing snake in the room and their work cloths. The beds were not comfortable at all, and although they were clean it was a miserable 3 days. If I hadnt already paid- I would have left. The only positive thing was the breakfast, but certainly not enough to get me back at this facility for a third visit. We go to PF at least 2 times a yr and stay in the local hotels. Unfortunately I will not be back at this one. Beyond disappointed in Holiday Inn at this location. July 13, 2014
Rated 3.0 out of 5.0 No Hot Water on 2 of the 3 days We did not have hot water in our room for 2 of the 3 days. The first morning we had no hot water until 10 a,m, and that evening we were not able to use the jacuzzi tub because of lack of hot water. The second day we had hot water in the morning but only enough for one shower, my partner had to wait to take hers but was able to take it half hour later. That evening we were able to use the jacuzzi but very late at night hours after we intended to use it. I understand the hotel was fully booked which may have attributed to the problem. When staff came to look at the water problem they apologized and said we were at the end of the run. We also had problems with the toilet the first night with it taking a long time to fill between flushes, that problem was fixed but late the next day. We were told they had a lot of repair requests. We were in room 325. July 9, 2014
Rated 5.0 out of 5.0 by Great Staff staff was very helpful,friendly and willing to go out of their way to please July 7, 2014
Rated 5.0 out of 5.0 by Excellent Experience Great room and great staff! Clean, quiet, and everything just as it should be. July 3, 2014
Rated 5.0 out of 5.0 by Wonderful Experience Stayed for three nights to visit Dollywood and the Smokies. Great location and reasonable rates. Loved the breakfast! Especially the cinnamon rolls! July 3, 2014
Rated 5.0 out of 5.0 by Great Service This hotel was an amazing hotel. We had a great experience. The service was great. The breakfest was great. The rooms where clean and very comfortable. My family loved this hotel and the great service. We will come back again! We tend to stay at this hotel at least 3 times a year. I give it a great rate!!! We encourage familes to stay at these hotels while traveling. They have amazing rooms,breakfest,service and a wonderful indoor pool for everyone to enjoy! July 2, 2014
Rated 2.0 out of 5.0 by Not what I expected from a Holiday Inn Express This seemed to be an older facility that is in need of some work. The layout of the 2 room suites is very strange. The staff however were very friendly and helpful. July 1, 2014
Rated 5.0 out of 5.0 by great stay great staff, clean rooms, great location. easy to get in and out of hotel and wi fi was great as well. June 30, 2014
Rated 4.0 out of 5.0 by Great Service The service and attentiveness of the staff was right on. The mattresses were in need of replacement, however. June 30, 2014
Rated 2.0 out of 5.0 by Grumpy 1 The motel has not been updated since 2008. The mattresses need to be replaced. You sank into them and I rolled out of the bed. The carpeting was dirty and had many spots. The carpeting in the hall was dirty with many spots. The elevator was very abused. When you came off the elevator the carpeting was black in places. This is not a good representation for Holiday Inn. June 27, 2014
Rated 5.0 out of 5.0 by Nice clean room The ease of getting to the hotel, the room itself and cleanliness were all a plus. We went for a two night stay for vacation and I was rather pleased with the room and check in and check out. The only complaints I had were that on line when I booked this hotel it said that there was an outdoor and an indoor pool and there was no outdoor pool. The other is that when we went to breakfast the first thing I saw was hair on the bisquits. I know that this can happen anywhere, however it did ruin me from eating the breakfast the two mornings we stayed. I had to go elsewhere. Just how I am I guess. But overall it was a good experience. June 26, 2014
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