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Rated 4.1 out of 5 by 259 reviewers.
Rated 5.0 out of 5.0 by Very Comfortable Bed The beds were very comfortable and the room was clean. The breakfast was also very good. We really enjoyed the stay at this hotel. October 16, 2014
Rated 4.0 out of 5.0 by Great Bang of your buck Mark did a great job of helping us with both checking out and checking in. The staff is very helpful. The location is right near the island. October 16, 2014
Rated 5.0 out of 5.0 Overall Stay Once again Holiday Inn Express is the best. The night before the other motel was terrible(Microtel). Very CLEAN! A LARGE tv, comfortable bed, sitting area...the other one didn't have one at all.....Breakfeast was great, many items for young and old and lots of it. Water pressure was great. A/c could of had a thermostat on the wall to have better control (wanted to leave fan on all the time, not seperate from having a/c on).Definitely recommend this place....Second time I've stayed at this chain. October 14, 2014
Rated 5.0 out of 5.0 by Excellent place to stay Welcomed by a friendly staff, the room and hotel were very clean, comfortable and inviting. The complimentary breakfast was excellent! We will definitely return. October 14, 2014
Rated 5.0 out of 5.0 by Great Service Friendly staff, clean rooms and comfortable rooms, yummy breakfast!!! October 13, 2014
Rated 5.0 out of 5.0 by Nice clean place and good location. Good clean room, great location, good breakfast in the morning. Only con would be the noise level from the halls of the hotels. I am a lite sleeper so I heard people talking and walking very late and very early in the morning. October 12, 2014
Rated 4.0 out of 5.0 by service and comfort the rooms were very comfortable and roomy. The beds were very comfortable . Front desk service was very prompt and courteous. Also, the breakfast was very good. Good choices whether you wanted eggs, meats, & biscuits and gravy, or just a bagel or bowl of cereal. Lots of choices. Already planning to stay there again next year. October 12, 2014
Rated 5.0 out of 5.0 dollywood very clean and the staff was exceptionally helpful and friendly. close to all the things we needed. would gladly recommend this hotel to anyone. October 12, 2014
Rated 2.0 out of 5.0 by outdated appearance and furnishings having stayed in a remodelled HIE on the West Coast recently, and told all in the chain would be subsequently remodeled, this one was disappointing. Rooms were outdatedly small. Linens were impeccable. Carpetting needs replacing badly. Elevators needed care and maintenance. Breakfast room and one desk designated "business center" lacked space. Staff were very nice at front desk. Waitresses in breakfast neglected to wipe off tables between guests, but simply set signs and salt/pepper back into middle. October 11, 2014
Rated 5.0 out of 5.0 by Vacation We are IHG members and always stay at IHG hotels/resorts when we travel or vacation. We can rely that our IHG stay will be a good one, October 10, 2014
Rated 5.0 out of 5.0 by relax We came to see my granddaughter who lives in Pigion Forge and to relax. We were not pressed about anything and we had a great stay . October 9, 2014
Rated 2.0 out of 5.0 by Smelling room. Love staying in holiday express, but this one really needs a deep cleaning, the smell in the room wasn't very good. I think it's needs a very deep clean I g not just run a vacuum over it. October 8, 2014
Rated 4.0 out of 5.0 by Clean and convenient place to stay If you want a clean convenient place to stay in Pigeon Forge, this is the place. The rate is not cheap but the property is safe and convenient to attractions, dining, shopping and all the fun things to do in the area. The staff is freindly and good selection for breakfast. October 8, 2014
Rated 5.0 out of 5.0 by Nice Stay Very nice stay, super friendly staff, great room, great breakfast, good value October 5, 2014
Rated 3.0 out of 5.0 by sick family member peggy gave directions to nearest urgent care seemed caring enough October 5, 2014
Rated 5.0 out of 5.0 by Good clean facility with very good staff. I would recommend your location to friends. The on staff management were up to date and handled issues promptly and were very courteous. October 2, 2014
Rated 5.0 out of 5.0 by convenient to shows. I always find the hotels a pleasure to visit. I enjoy the quality breakfast, especially the cinnimon rolls. This hotel is very convenient to excellant eating places, and the shows we like to frequent. October 1, 2014
Rated 4.0 out of 5.0 by Great service and good location. Good clean hotel, as expected for a HIE. In a good location but quite, just off of the main strip, and close to good eats. Indoor pool and patio were nice. Staff were very nice and helpful. September 30, 2014
Rated 5.0 out of 5.0 Holiday Inn Express Girls Getaway Over the years we have made this Trip many times and stayed at the Holiday Inn. (2 or 3 times per year for more than 10 years) September 28, 2014
Rated 5.0 out of 5.0 by GREAT Location! Convenient location. Excellent staff! Hope to visit again in the neat future. Will be glad to recommend this location to friends and family. September 28, 2014
Rated 5.0 out of 5.0 by Pretty good service, comfort, and cleanliness overall I found this hotel to offer generally good comfort and cleanliness. The breakfast area was clean and the food was good. The hotel is in a convenient location close to the main road, but not right on it, so there was little traffic noise. The staff was friendly and helpful. The only two negatives were less than bright bathroom lighting and a TV that got stuck on a channel once in a while. These were not major problems though. September 24, 2014
Rated 5.0 out of 5.0 by Great location, Value,Great Service and Breakfast We really enjoyed our stay, just wish we could have stayed longer to enjoy the pool and hot tub. We will stay there again. September 21, 2014
Rated 5.0 out of 5.0 by Comfortable, Convenient This hotel is in the heart of the area attractions. The parking lot was easy to access and well lit at night. Since the hotel sits one block off the main highway, you don't hear the roar of traffic, so your room is quiet. The continental breakfast is fresh and inviting as you'd expect from Holiday Inn. The king bed we had was very comfortable and the room temperature maintained cool as we desired. The front desk staff was very helpful in making recommendations and assisting with directions. We will most definitely stay here again on our next trip to the area. September 19, 2014
Rated 5.0 out of 5.0 by relaxion The bed was very comfortable. The room was what I expected. This was my second stay at this hotel, but it probably will not be the last. September 19, 2014
Rated 4.0 out of 5.0 by Nice / comfortable Staff was courteous, hotel was clean, bed was reasonably comfortable compared to many September 18, 2014
Rated 5.0 out of 5.0 by Perfect We had a great time. rooms were clean breakfast was great. they had ice available for our coolers even had rags available to get our car ready for the shows. September 18, 2014
Rated 2.0 out of 5.0 by Underwhelming Experience Not what I've become accustomed to for an HI Express. Very friendly staff and welcoming, but that's where the compliments stop. Rooms had dirty walls and baseboards. Mattresses were hammock-like, and need to be replaced. Average breakfast fare and lobby area. I will likely drive past this one the next time I'm in the area. September 18, 2014
Rated 5.0 out of 5.0 by Housekeepers Our room was really clean when we arrived; do not remember the name on the "PATS" sheet. The other girl's name was Jeannette. She was very friendly and helpful. Also, we had to have the commode unstopped. The lady came right up and took care of it. September 15, 2014
Rated 5.0 out of 5.0 by great place to stay staff was great to work with. rooms are clean. parking lot is well lit-up. we had a very nice experience and would stay agian the next time we're in the area. September 15, 2014
Rated 4.0 out of 5.0 by room service The room were not ready until 16:00 hours. When you come back from a walk you want to get into a cleaned room, not wait until 16:00 to get in. I recommend that the staff do rooms that are still occupied lst and the ones that are to be rented out last. After all you can't check in until 16:00. Adam September 14, 2014
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