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Rated 4.1 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by 44 Wedding Anniversary All the staff was excellant but the young lady who took care of the breakfast in the common room did an outstanding job!!! The lady at the front desk was as good as it gets. The cleaning staff was very friendly and helpful. GREAT JOB FROM ALL! September 4, 2014
Rated 5.0 out of 5.0 by Great rooms Had a overall great stay. Only thing I would recommend is do not stay on the 2nd floor near the game room unless you have kids. Very noisy outside our room at all hours of the night. September 3, 2014
Rated 4.0 out of 5.0 by Great hospitality Hotel staff was very friendly and helpful. Breakfast was excellent. It was only a bit pricy for a quick overnight stay. The hotel facility had sign of wear; however it was very clean. The elevators were slow. The bed mattresses appeared to have been used for quite some time where the center was not as supportive; however it was not uncomfortable. As far as internet wi-fi, for some reason there was no consistent connection, but it was not a big deal. Overall it was a nice overnight stay at this hotel. September 2, 2014
Rated 4.0 out of 5.0 by Great Service, Excellent Breakfast From the moment we entered the inn, we were treated like honored guests. The staff is friendly, courteous and professional. The inn is older and shows it age. However, the housekeeping staff keeps everything clean. The location is convenient to the Great Smoky Mountain National Park(take the bypass around Gatlinburg). The breakfast buffet offers a variety of hot dishes, cold dishes and pastries(egg and meat dishes change daily). There's a good size pool. The hot tub has really forceful jets, that are wonderful after a long hike/climb. September 1, 2014
Rated 5.0 out of 5.0 by Everything was perfect! I like this hotel and will come back next time! Everything was perfect at this hotel. August 28, 2014
Rated 5.0 out of 5.0 by Off to smoky mountains This hotel has a great location. All the restaurants, shopping malls, areas of interests are close by. Breakfast was good. Room had adequate space. It was clean. Internet speed was fast. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Stayed there for the purpose of visiting the Resort, would recommend this hotel to family and friends.. August 27, 2014
Rated 5.0 out of 5.0 by Nice Motel - Conveniently Located Nice, well-maintained motel conveniently located near Dollywood and attractions. August 27, 2014
Rated 4.0 out of 5.0 by great location and comfortable room Enjoyed the stay. Hotel well supplied with brochures for the area. Breakfast was good. Wondering why the bathroom has no fan. August 22, 2014
Rated 5.0 out of 5.0 by Pigeon Forge With Our Twin Grandsons We had a great stay at this Holiday Inn Express, it was close to "everything", including The Titanic Museum, Wonder Works which we enjoyed with our Grandsons along with a plethora of dining choices. The hotel was perfect for our stay with our Twin 6 year old Grandsons, we enjoyed swimming in the pool and breakfast in the Dining Area. They both love pancakes so the pancake machine was a hit. We are already planning our next trip to Pigeon Forge and will definitely stay at this hotel. Keep up the good work August 21, 2014
Rated 5.0 out of 5.0 by Good but Everything was fine but they chaged our room to a i bedroom suite from a 2 bed room without our consent. it worked out because we were there only one night. if we had an extended stay it would have been uncomfortable as there we four people in a room made for 2 August 21, 2014
Rated 5.0 out of 5.0 by Nice Clean, spacious rooms -- try one with a Jacuzzi tub! Very friendly and attentive staff; professional but with that Tennessee flair. The bed was very comfortable and I loved having the option of firm or soft pillows. Good location, able to walk to a few decent places on the strip or walk to the trolley stop. Quieter since it's off the main drag. August 20, 2014
Rated 5.0 out of 5.0 by Super Nice Staff I am from Ohio...took my daughters and grandchildren for a Smoky Mountain vacation they really couldn't afford. The motel staff was great...the economics were great...we appreciated the entire staff and the great rooms and services...nice breakfast...nice pool and hot tub...nice playground...but especially nice and caring staff. I am a platinum card holder and stay at a lot of Holiday Inns. This one was especially nice mostly due to the staff. Thanks everyone. August 20, 2014
Rated 3.0 out of 5.0 by Ok hotel needs a remodel carpet dirty small room ok bathroom beds small but ok bathtub drain slow to drain micro frig temp knob missing but worked. August 20, 2014
Rated 5.0 out of 5.0 by great stay Quiet, restful stay. Located close to where we were visiting on vacation. I would recommend this motel to friends. August 17, 2014
Rated 5.0 out of 5.0 Great service, clean hotel, efficient staff, breakfast bar included. Our stay at Holiday Inn Express/near Dollywood, was pleasant, like a home away from home. Excellent service and well managed. The location was just off the main parkway, both convenient and quiet. We will recommend your hotel to friends. We are returning this fall. August 14, 2014
Rated 1.0 out of 5.0 by Less than I expected for this hotel. I found this hotel disappointing, based on other experiences with this chain. August 14, 2014
Rated 3.0 out of 5.0 by Excellent location Very convenient to mountains and shopping. Away from busy highway and traffic noise. Only negative was the air conditioning control which did not work properly - would not cycle off and on. Ran constantly and was noisy, as was the one in the room below. August 13, 2014
Rated 5.0 out of 5.0 by Great Service/ Wonderful Perks The staff was very friendly and attentive. The breakfast was awesome! Nice beds and clean facilities. August 13, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Everything was great! A good place to stay for a resort location. Would stay there again. Staff was friendly and gave several good tips as to where to spend some time and do some shopping. August 13, 2014
Rated 2.0 out of 5.0 by this hotel was not what I expected ants in not in good working condition...breakfast was not kid friendly and not very good August 9, 2014
Rated 5.0 out of 5.0 by Clean and secure I enjoyed my stay at Holiday Inn Express. The room was clean and I felt very secure. I would not hesitate to book this hotel again. August 8, 2014
Rated 5.0 out of 5.0 by mattress mattress needs to be of better quality but other than that it was a great stay August 4, 2014
Rated 5.0 out of 5.0 by Exceptional customer service My family was traveling on I-40 recently through the Pigeon Forge, TN area. We started on our journey home one night early on purpose in order to catch a show in Pigeon Forge. I made reservations for the Holiday Inn Express, where we have stayed a few times before, over the phone with IHG corporate on the way to the hotel. I opted for the bigger room, a King Suite, to better accommodate my in-laws and grandmother who were traveling with us. I booked two King Suites. I was dismayed to learn that no discounts applied to these rooms. We were eligible for the government rate, AAA, senior citizen discount, and AARP, but none of these discounts helped us. When I checked in I reminded the manager, who conveniently happened to be at the front desk when I checked in, that I had stayed at the property several times in the past and really did not want to stay elsewhere, but I was not accustomed to paying full price for my stays as an underpaid government employee and was disappointed that no disounts applied to the room I had selected. Although he certainly did not have to do so, the manager offered me a discount for the rooms I had booked. I am very appreciative of the manager's courtesy. I struggle to recall his name, but I think it is Dolan. The front desk check in lady has been the same every time I stay at this location. Her name is Sue. The staff is always courteous and friendly at this hotel. I appreciate the extras offered, including towels by the pool, bathrooms by the pool, coffee and water available 24/7, a newspaper each morning, and brochures for the area. Although the hotel is not luxurious by any means, it is clean and well-cared for. I recommend it highly to anyone traveling in the area. August 4, 2014
Rated 4.0 out of 5.0 by reward night Our room was clean and comfortable. The front desk staff were all wonderful and helpful. We were recognized as platinum members and all information was ready on check in and check out. The breakfast time was not so nice. The food choices were very limited and did not taste good (cold and dry). The orange juice was empty, coffee ran out several times, same with hot water. The young lady working the breakfast area was very rude, didn't smile and if we asked for coffee she just looked at us and then walked off to get it. It really took away from a lovely stay. July 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Enjoyed our staff at Holiday Inn Express. The facility was clean and staff was courteous. Good selection on the breakfast bar. This location did not have a fitness center on site. There was another Holiday Inn down the street that we could have used. July 29, 2014
Rated 5.0 out of 5.0 by Great room and good service at front desk very nice room and front desk was very helpful and patient. Breakfast was fresh and good, with many choices. July 29, 2014
Rated 4.0 out of 5.0 by good customer service the rooms were mediocre there was excellent customer service. it was clean and comfortable can stand some updating July 29, 2014
Rated 5.0 out of 5.0 by Comfortable/Clean/Great Breakfast Recommend Highly....Clean Easy Location.....Helpful Staff..........Great Rates.......... July 28, 2014
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