Rated 4.0 out of 5 by 111
Rated 5.0 out of 5.0 by thenorthman Great Location and friendly service
My mom and I stayed here for my brother's wedding. Upon walking in late in the evening I was greeted by a friendly lady who acknowledged my platinum status. We were upgraded to a jacuzzi room. This hotel is in a quiet area off the strip with little to no road noise. Our room was quiet and comfortable. The breakfast was your average hotel breakfast (I have to eat gluten free and had little to no options, but I usually bring my own food). They even have a small playground and area behind the hotel my little boy would have loved if he were travelling with me. I would highly recommend this place as a great place to stay.
November 3, 2013
Rated 5.0 out of 5.0 by Batman2013 Best stay ever
This was the best hotel that I have ever stayed with good price love the fireplace
October 30, 2013
Rated 5.0 out of 5.0 by Judybo Great experience for value
My husband and I stayed in 4 different Holiday Inn Expresses while we were on vacation in North Carolina and Tennessee, they were all great! We highly recommend them.
October 29, 2013
Rated 4.0 out of 5.0 by Lauty A/C Unit
Hotel was nice with the front desk being very friendly. The room was clean and the bed was comfortable although some updating needs to be done. The only complaint is that there was a musty odor in the room which we pinned down to the A/C unit which was very noisy. The maid service did a good job every day and we always came back to a clean room.. We would go back but with hopes of some updating and an odorless and quieter A/C unit.
October 27, 2013
Rated 4.0 out of 5.0 by AussieDar Good stay
All was good. Staff helpful with giving directions to get you where you want to go.
Good position for the Oprey if you want to do their shows and very handy to a range of other shows and many restaurants.
Room was up to the usual standard that you get with Holiday Inn Express and we enjoyed our stay.
October 26, 2013
Rated 5.0 out of 5.0 by JP60 First Time at Holiday Inn Express
I am 64 years old and this is my first stay at Holiday Inn Express. This will be my first choice in the future. Very enjoyable.
October 26, 2013
Rated 2.0 out of 5.0 by JSpeer Disappointed
I typically love holiday inn express and always choose to stay at one if possible. I brought my daughters here for fall break. My six year old loves to swim...the pool was so cold. I froze while she swam but I made her get out when her lips turned blue. I only let her 2/3 of the nights because it was so miserable. This hotel was way over priced. Very out dated. Pancake maker was out if order the whole time. Which was a huge disappointment. One day my room didn't get serviced and I had to call and ask for the trash to be taken out and for some towels. For the price I think that was ridiculous. Only reason I stayed in a hotel was for the pool and breakfast. We will not stay there again.
October 23, 2013
Rated 5.0 out of 5.0 by 3rowes Holiday Inn Express standards met
Very easily olcated at end of long day.
Usual comfort and amenities.
October 22, 2013
Rated 4.0 out of 5.0 by Trish1605 Fall Break
Great time, as usual. We love the comfort and spaciousness of the rooms and variety for breakfast.
October 17, 2013
Rated 5.0 out of 5.0 by Papathunder Great Stay in the Smoky's
Staff was great and tended to all our needs. Desiree went the extra for us with our reservations. Next time in the Smoky's I will definitly stay here again. 5*star + with me.
October 14, 2013
Rated 1.0 out of 5.0 by vwman1 Worst Holiday Inn Ever
Property was not up to the usual high standards of Holiday Inn Express. Beds were old and uncomfortable. Room was not as clean as expected and even found bugs in the morning. Staff was friendly enough but would not reccomend this property to anyone traveling to Pigeon Forge
October 7, 2013
Rated 5.0 out of 5.0 by velvet12 Great Vacation
We always stay at HIE when we travel. The room was fine except the lighting near the beds was just okay. Room was always clean. The mattress I think needs to be changed. The breakfast area was always clean and food great. We will stay there again when we return for our next trip.
October 6, 2013
Rated 4.0 out of 5.0 by Dee1957 Good location for the area of Pigeon forge
Shopping close by to the hotel made it convenient to come and go often to the room
October 4, 2013
Rated 5.0 out of 5.0 by Profer Very good service by all the staff
We had a very good stay at the hotel. Everyone made us feel welcome. The room was good,clean and everything in working order. Our stay with you made our vacation so much more enjoyable. When we come to the mountains again we will stay with you.
September 26, 2013
Rated 3.0 out of 5.0 by Martinjrm Clean and comfortable but needs work
Did not provide upgradeed room for Platinum guest. Did provide bag of goodies (2 bottles of water and cookies). Rooms clean but furnishings were worn and damaged. Bed was confortable.
September 25, 2013
Rated 4.0 out of 5.0 by Byron123 Hotel and room
Hotel has a little age on it. Could use a little up grading. Staff was, in general, pleasant to deal with. The room was comfortable and clean. Had to keep the temperature set at 62 degrees or below for room to remain cool. Hotel is in an ideal location for shows and food. We were there on our anniversary and to see some shows. I would stay here again if and when in Pigeon Forge.
September 23, 2013
Rated 4.0 out of 5.0 by KenF Nice Hotel
A good hotel with good people in a good location.
Good and fairly new working exercise equipment.
The only con I experienced is the pillows. It seems to be a HI thing to get cheap foam pillows and not replace them until they are a bit lumpy. They need to go back to having at least one real down pillow in the mix.
September 23, 2013
Rated 2.0 out of 5.0 by moonbow Great Room
Happy a very comfortable stay, Staff was friendly and breakfast was great.
September 22, 2013
Rated 4.0 out of 5.0 by jhaynes17 room of hard knoxs
While there the closet door fell off. The frig door was broke. Repaired asap that day while we were out of the room
September 22, 2013
Rated 4.0 out of 5.0 by momma99 Good experience
The room was nice but it's probably getting time to renovate again. Some thing were looking a little worn out. We were in a suite. Everything was clean but it's starting to look a little dated. We had small children with us and the space was a perfect fit for the 5 of us.
September 12, 2013
Rated 2.0 out of 5.0 by Dale3 Small beds, Lazy Maids
My girlfriend and I had to sleep in a room with two small single beds. No way we could sleep together. Over the 3 days we were there, the maid(s) never bothered to even clean the bathroom sink or leave hair conditioner. She made the beds, left a couple clean towels, but I wonder if she did anything else.
September 11, 2013
Rated 5.0 out of 5.0 by Tgmod Friendly and courteous staff, nice rooms
This hotel exceeded my expectations. The staff was professional and courteous from the minute I walked in the door. They also go above and beyond to recognize IHG rewards members. I only stay at Holiday Inn Express hotels, this has been one of my best experiences.
September 9, 2013
Rated 4.0 out of 5.0 by Zerex96 New Beds and great front desk staff
After reading some of the previous reviews I was worried about the beds. Our room had a newer bed and was very comfortable. The building itself is kind of dated and some wear is showing, but the staff was very helpful and friendly.
The only thing lacking was a fitness room, but with so much hiking in the area I didn't feel like I was missing too much.
Would stay there again.
September 8, 2013
Rated 5.0 out of 5.0 by JJlove Great Service and Comfort.
My family and I had a great stay at this location. The staff was very professional and helpful. We plan to return in the fall, so we look forward to out stay here in the near future. Thanks you so much !!
September 5, 2013
Rated 5.0 out of 5.0 by geotb Clean Room
Excellent location in Pigeon Forge as well as easy walking distances to local entertainment
September 4, 2013
Rated 4.0 out of 5.0 by CaptDOH Overall a good stay.
The room wasn't as clean as it should have been. The rooms were a littte pricey. The breakfast bar was very good.
September 2, 2013
Rated 5.0 out of 5.0 by Don1948 Location, friendly staff, cleanliness.
The staff was very friendly and helpful, the rooms were very clean and comfortable, the breakfast had a great selection of food, and the location was great for the things we planned to do. We have stayed in this particular hotel in the past and our last visit was the same as this visit. Thank you for making our stay enjoyable. We will be back soon.
August 23, 2013
Rated 4.0 out of 5.0 by John47711 Holiday Inn Express Pigeon Forge, TN
I was disappointed there is no exercise room. The business center computer was also very slow and difficult to use. Otherwise it is a good hotel in a great location.
August 18, 2013
Rated 2.0 out of 5.0 by Penster worst bed I have ever slept on
Our trip planning started out with Holiday Inn offering us a deal on a vacation package because and Anniversary promotion they were offering. When I called to confirm the trip a month or so later information was given to me about a time share presentation that I had to go to. This was news to me but I had already purchased tickets for events and informed the kids we were going on a family vacation. They had us originally booked at the Holiday Inn Pigeon Forge. Since there were 5 of us going I called to upgrade the room and was told that there is no way to get a suite with our package. I think because we are getting a deal from the timeshare people we are second class citizens. We were told the Holiday Inn express had more room for a rollaway bed so I said that is fine. Long story short it is a regular hotel room I had to go and ask for the rollaway to be put in the room anyway and set it up. Also there is not restaurant in the Hotel even though when I was setting everything up I mentioned how I love Holiday Inn for the Kids eat free. Next time I will be way more careful booking and not just trust the Holiday Inn staff.
August 14, 2013
Rated 4.0 out of 5.0 by george101 A little spendy but nice
enjoyable, there were a few problems with Jacuzzi. they were quickly taken care of.
August 10, 2013