Rated 5.0 out of 5.0 by DonDen Comfortable atmosphere and great location
Staff very helpful with rooms and information about the area. Would recommend this motel to anyone.
May 9, 2013
Rated 5.0 out of 5.0 by bhpk1500GA Friendly staff and great service
The breakfast each day was good and offered a great variey.
The beds were comfortable. The room needed a carpet cleaning since there were spots on the carpet but the room was still great. I like that there was a small refrigrator and microwave. Great place to stay while you enjoy the sights of Piegon Forge and surounding areas. The staff made you feel at home.
May 8, 2013
Rated 3.0 out of 5.0 Priority Club members non-recognition
I stayed at this location for 3 consecutive nights and not once was I acknowledged as a Priority Club member. They were not overly busy, so I did expect at least a thank you for being a member.
May 5, 2013
Rated 5.0 out of 5.0 by KLP55 Pleasant Stay
Dropped into town for a couple of nights on trip home from Atlanta not knowing car show was in town. Made reservations through Prioity Club number just before arriving in Pigeon Forge. Good rates and it was nice to have fridge, microwave and regular 4-cup coffee pot in room.Location close enough to everything without being on parkway.
April 26, 2013
Rated 5.0 out of 5.0 by Ville248 Will Come Back Again Soon
We have stayed here a number of times before and have always enjoyed our stay. We are very pleased with the hotel and will keep coming back.
April 16, 2013
Rated 5.0 out of 5.0 by Beachgal Great Stay
The room was clean & comfortable with all the amenities we needed. The breakfast was great with many choices and attentive staff. Pool area was clean. Check-in and check-out were quick and easy. The staff was attentive and courteous in all of our dealings. The hotel is located off the main drag with easy access. I would stay here again and recommend this property. I would say the only slightly negative thing is the lighting in the room. There are plenty of lamps all around the bed, desk, & reading area, but overall the room seemed a little dark. I guess it's meant more for doing things in one area of the room while others sleep.
April 12, 2013
Rated 2.0 out of 5.0 by MrsFancyPlants Not very well maintained
Our room was not very clean. Filthy walls near areas where hands touch like light switches, corners, etc. Just accumulated dirt due to lack of routine maintance.
They were also out of coffee regularly and we had to tell them. We stayed 3 nights.
Nothing for priority club customers-not even acknowleged.
The Holiday Inn Express in Kodak was much nicer. We stayed there our first night and then moved to this one to be closer to Gatlinburg, a mistake.
April 12, 2013
Rated 4.0 out of 5.0 by Cleese Great Indoor Pool
Our family enjoyed our overnight at this location. The pool was extremely warm and relaxing. Staff was very accommodating as well.
April 9, 2013
Rated 1.0 out of 5.0 by Fungirl Great city to visit
The rooms truly need updating. Beds are too small and bathroom tub/shower didn't feel safe. Holes and wobbly base. The room smelled musky.
April 8, 2013
Rated 5.0 out of 5.0 by aj51646 Front desk staff
Peggy with whom I had several conversations was most pleasant and helpful. She did many extras to make our stay most enjoyable.
When will the bedding be upgraded?
March 26, 2013
Rated 4.0 out of 5.0 by Danalea Great Customer Service
I was not able to relax due to illness. That is the only thing. This hotel has the best customer service, hands down! I had to leave early due to illness and the front desk was so understanding. My daughter left her wallet with valuable information inside in the room. The housekeeping supervisor, Amanda, went out of her way to see it was sent back to us. She did this on her own time and was in constant contact with me. I can't thank her enough. She went above and beyond. I hope you realize what a valuable employee you have in her.
March 20, 2013
Rated 2.0 out of 5.0 by BIGCOUNTRY1 NEEDS UPDATING
THE STAFF AT THIS FACILITY WAS EXCELLENT. THE FACILITY ITSELF HOWEVER NEEDS TO BE UPDATED. THE BATHROOM DID NOT HAVE ENOUGH LIGHT AND THE INTERIOR OF THE ROOM IS OUTDATED. THE TV WAS BOLTED TO THE DRESSER MAKING IT IMPOSSIBLE TO USE THE MIRROR INSIDE THE ROOM. ALSO, DURING OUR STAY THERE WAS A CONSTANT NOISE, MAYBE A DRYER WITH SOMETHING IN IT, MAKING A "THUMPING" NOISE THROUGHOUT THE NIGHT, BOTH NIGHTS. THIS MADE IT VERY DIFFICULT TO SLEEP. OTHER GUESTS COMPLAINED ABOUT THE ISSUE BUT IT WAS NEVER RESOLVED AND WE NEVER WERE ABLE TO FIND OUT THE ISSUE. THERE WERE MORE PEOPLE STAYING AND EATING BREAKFAST THAN THE STAFF COULD KEEP UP WITH. THE BREAKFAST BANANAS HAD TURNED BROWN AND WERE NOT EDIBLE. WE STARTED USING HOLIDAY INN JUST LAST YEAR TO TRY OUT THE SERVICES, THIS IS OUR WORST EXPERIENCE WITH HOLIDAY INN FACILITIES.
March 18, 2013
Rated 4.0 out of 5.0 by MAG1 Nice hotel just off the main drag!
Clean and comfortable, friendly and helpful staff. Will stay here again next trip out!
March 9, 2013
Rated 5.0 out of 5.0 by Ronda37 Great Hotel
We stay at this Hotel every year that we come up to Pigeon Forge. Great hotel, staff, and location!
We will be back next year!
February 28, 2013
Rated 5.0 out of 5.0 by dann64 Great service and friendly staff
Our family was really enjoyed our stay. Great front desk crew very helpful and accommodating. Breakfast was awesome and so was the hostess. Thank you
February 23, 2013
Rated 5.0 out of 5.0 by Wanda62 Wanda
I have never stayed at a place that was more accomodating than the Holiday Inn Express at Pigeon Forge, Tn! The minute we arrived we were greeted with a smile from a warm friendly desk clerk. We felt welcomed!
Each moring we were treated like family,..from the desk clerk to the clean up personnel,..everybody was friendly!
We have decided that when we take other trips we will always look for a Holiday Inn Express and hope we are lucky enough to find one like Pigeon Forge.
We are frequent visitors to the Great Smoky Mountains and this was our first stay and the Inn,..but rest assured it won't be the last!
January 15, 2013
Rated 5.0 out of 5.0 by Pudgy1992 Great place to stay
We have stayed here many times and have always had great service,
January 15, 2013
Rated 4.0 out of 5.0 by gpbrio good quality and nice location
outside from the overcrowded area but close almost to every place, comfortable the hot tube and pool for our children, breakfast same things of other holiday inn but well processed. it misses only the inside fitness center,the rest was ok!
January 9, 2013
Rated 3.0 out of 5.0 by betty2013 NOISY ROOM
There was a bumping and knocking noise day and night while we were there. We reported it 3 times, but staff was unable to find the problem. They did offer to move us to another room, but once you get in and get comfortable, is too much trouble to pack up and move. We were there 2 evenings and just put up with it..
January 9, 2013
Rated 4.0 out of 5.0 by fran28 Comfortable bed and great breakfast
Enjoyed the property and the ammenities with it, my only problem was with our noisy neighbors next to us as well as across front us in the same family that left their latches out so their doors would bang all night long until 1:00 A.M. in the morning. Also game room on that floor ( 2nd) so I wouldn"t stay on that floor again, unless I had teenagers. Complained to front desk once, however nothing happened with that. As I checked out however very nice lady said I'm so sorry for the inconvenience, make sure you tell person at front desk to call security is that happens again. Talked to other guests on 4th and 5th floor, and their stay was very quiet. We've booked again for March 25th, 2013, so we'll see how this visit goes.
January 7, 2013
Rated 5.0 out of 5.0 by Johnson2501 Had A GREAT TIME!!!!
The lady at the front was very nice, we had a short stay but everything was great!
January 6, 2013
Rated 1.0 out of 5.0 by Midwesttravel Not a Dreamy Getaway
dark and dirty. Great staff, but would not stay again.
January 5, 2013
Rated 5.0 out of 5.0 by PopTails Awesome visit
The staff was awesome, at check-in my room was ready to go and all the paperwork done, kinda pricey though the room was nice, the breakfast was good and hot and had plenty of food each time Location was great for seeing the sites of Pigeon Forge, the WiFi worked great hookup every time. Easy checkout. The elevators were slow from floor to floor, but overall was great. Nice place to stay with family and kids as well as by yourself.
December 24, 2012
Rated 5.0 out of 5.0 by cajunbelle Our Pigeon Forge Stay
We had a very enfoyable visit everyone was very friendly & we appreciate you accepting "Charlie"
December 3, 2012
Rated 5.0 out of 5.0 by Jimmie49 J Mims
Very nice rooms
We were there the week of Thanksgiving. Everything was very good. Staff was very nice. Breakfast was good every morning we were there. Hotel in a good location easy to find close to all attractions.
November 30, 2012
Rated 5.0 out of 5.0 by kc19 kc19
Enjoyed our stay. Good location. Everything was excellent.
November 20, 2012
Rated 4.0 out of 5.0 by Terry002 A Beautiful Area to Visit!
Over all we and our friends enjoyed our trip to Pidgeon Forge and Gatlinburg. In fact we plan to travel to the area again next year and stay a few more days.
We felt the facility was looking a little tired. The towels were thread bare.
We were in the area to attend a presentation for a "timeshare" so I was a little surprised at the accomodations, when you would think that Holiday Inns and Resorts would be trying to make a big impression on us. However the place was clean and the staff friendly. The area was beautiful and there is lots to do. We look forward to returning to the area next year.
November 15, 2012
Rated 5.0 out of 5.0 by jpreachit Home away from Home
Everytime that I have stayed at a Holiday In Express I have had great experinces. The staff and the rooms have been great.
November 14, 2012
Rated 5.0 out of 5.0 by grampsrbert Clean and friendly in a busy tourist area
Clean and comfortable. What one would expect from the Holiday Inn Express chain. I have stayed at many different hotels around the country and normally avoid hotels near tourist attractions due to excessive wear and tear.
I was pleasantly surprised here!
This location was missing a true business center, limited to a single computer and printer in the lobby, but there was no line when I needed it.
They also served an excellent warm Apple Cider in the evenings!
November 13, 2012
Rated 5.0 out of 5.0 by Betty71 Comfortable room and bed great service.
Enjoyed our stay very much. The room was great and very comfortable. Had exccelent service.
November 3, 2012