Rated 4.0 out of 5 by 115
Rated 5.0 out of 5.0 by Don1948 Location, friendly staff, cleanliness.
The staff was very friendly and helpful, the rooms were very clean and comfortable, the breakfast had a great selection of food, and the location was great for the things we planned to do. We have stayed in this particular hotel in the past and our last visit was the same as this visit. Thank you for making our stay enjoyable. We will be back soon.
August 23, 2013
Rated 4.0 out of 5.0 by John47711 Holiday Inn Express Pigeon Forge, TN
I was disappointed there is no exercise room. The business center computer was also very slow and difficult to use. Otherwise it is a good hotel in a great location.
August 18, 2013
Rated 2.0 out of 5.0 by Penster worst bed I have ever slept on
Our trip planning started out with Holiday Inn offering us a deal on a vacation package because and Anniversary promotion they were offering. When I called to confirm the trip a month or so later information was given to me about a time share presentation that I had to go to. This was news to me but I had already purchased tickets for events and informed the kids we were going on a family vacation. They had us originally booked at the Holiday Inn Pigeon Forge. Since there were 5 of us going I called to upgrade the room and was told that there is no way to get a suite with our package. I think because we are getting a deal from the timeshare people we are second class citizens. We were told the Holiday Inn express had more room for a rollaway bed so I said that is fine. Long story short it is a regular hotel room I had to go and ask for the rollaway to be put in the room anyway and set it up. Also there is not restaurant in the Hotel even though when I was setting everything up I mentioned how I love Holiday Inn for the Kids eat free. Next time I will be way more careful booking and not just trust the Holiday Inn staff.
August 14, 2013
Rated 4.0 out of 5.0 by george101 A little spendy but nice
enjoyable, there were a few problems with Jacuzzi. they were quickly taken care of.
August 10, 2013
Rated 4.0 out of 5.0 by Chase2012 A Nice Stay
A nice hotel in a good area. Convenient to everything.
August 9, 2013
Rated 5.0 out of 5.0 by Dillie staff
The rooms was great and the staff was excellent. I hope to stay again.
August 5, 2013
Rated 4.0 out of 5.0 by Jackman32 Good location
This was a good location to explore Pigeon Forge. There was no business room, but rather a computer stuck on a table in front of the reception desk. I did like how the staff opened up an adjoining room with tables and chairs to handle the large breakfast crowd. It seems many HI Express Hotels are not sufficiently equipped with adequate seating to handle the large breakfast crowds.
August 4, 2013
Rated 5.0 out of 5.0 by Christian79 Comfortable Room
Large size king leisure room well appointed. Good size bathroom Great location off the main street but near the Titanic Museum. Nice selection at breakfast but could use a healthy cereal choice. Plenty of food until closing time.
July 31, 2013
Rated 5.0 out of 5.0 by AnotherTravelingDad Excellent as Always
I always stay at HIE when on the road with my sons. The rooms are clean and comfortable, the staff excellent, and the breakfast gets everyone going.
July 31, 2013
Rated 1.0 out of 5.0 by AJ2998 Terrible housekeeping
We recently stayed here for three night. Upon arrival the clerk was nice and helpful. The rooms however were dirty with hair in the shower and on the floor, the coffee tray was stuck to the dresser where it had not been cleaned for so long. On the second day after the room had been cleaned for us they did not leave new towels, but took our old ones and did not even make the bed. They did not empty the ice bucket and the hair was left there again. Also the fridge did not work. I do not recommend this hotel.
July 30, 2013
Rated 5.0 out of 5.0 by memeejd Quiet and friendly,helpful staff
When we checked in staff member was very nice. He gave us helpful suggestions for our vacation plans. Example: Ride the Trolly and gave directions to the trolly office.
July 29, 2013
Rated 5.0 out of 5.0 by Karen63 Great staff at older hotel
This is one of the older Holiday Inn Express locations at which I have stayed, but the staff goes out of their way to make sure that your stay is enjoyable. When I checked in, the front desk staff offered me discount coupons to area attractions, and offered suggestions as to how to best enjoy my stay in Pigeon Forge. I was a little disappointed that the mattress, an older model, was not a pillow top when I checked in, but the mattress was surprisingly comfortable. My only complaint was that my air conditioning unit occasionally would make a loud noise when on high, but the noise was only intermittent. I did not take advantage of the complimentary breakfast, but the selection looked pretty standard for HIE locations, although they ran out of bananas the morning I checked out. All in all, a pleasant stay, mainly due to the hotel staff.
July 28, 2013
Rated 5.0 out of 5.0 by ls45 LEROY AND SUE
WE ENJOYED OUR STAY VERY MUCH. THE STAFF WERE JUST GREAT. THE ROOM WAS CLEAN AND THE BED WAS JUST WRIGHT. WE WOULD RECOMMEND THIS HOTEL TO ANYONE.
July 27, 2013
Rated 5.0 out of 5.0 by sillysister Comfortable beds, nice amenities
My sister and I enjoyed our second stay in the Pigeon Forge Holiday Inn Express. The maid service somehow missed our room and we had to request service after returning to the hotel around 4:30 PM. Went out to supper and room was in great shape upon our return. we enjoyed our stay and plan to return next year.
July 27, 2013
Rated 2.0 out of 5.0 by GERMANY1 INN NEEDS A MAJOR UPGRADE
Inn needs a MAJOR upgrade...We love to stay in an Express and we have stayed in a lot of them. We hve never stayed in one taht needed the work this one needs..The staff was great, just the facility was bad. We did not at receive the value we have experienced and expect from IHG!
July 25, 2013
Rated 2.0 out of 5.0 by Bentley66 Really bad mattresses and pillows.
I would like to start by saying that I stay in a Holiday Inn express EVERY time I go out of town which is about 5 times a year. Never had a bad experience until now. This hotel was the exception. The room was Ok, but the carpet was badly stained. The mattress was completely worn out and you could feel every spring. The pillows were just as bad. After 3 days, I left feeling like I had slept on the floor the whole time. It was miserable. Breakfast was great as usual which was the only up note to the experience. You can stay down the road in a nicer hotel for 1/2 the money also, which is what I did the last 2 days I was in the area. I would not stay at this particular hotel again.
July 23, 2013
Rated 5.0 out of 5.0 by JBROVE GREAT HELP
TOTALLY A SPECIAL PROPERTY. DOYLE, SUE AND MARK WERE OUTSTANDING
July 16, 2013
Rated 2.0 out of 5.0 by Mred1965 Customer service good and bad
Upon arrival the air in our room did not seem to be working properly. Front desk personnel were very helpful, they sent maintience promptly. Maintience personnel changed out the air conditioner within 2 hours of our arrival. This is the good experience. However, due to circumstances out of our control we needed to check out a day earlier than planned. We had pre-paid when we made our reservation and was told by the front desk manager that nothing could be done regarding any kind of refund for the last day of our stay. She was very uncaring, and acted like it was a bother for her to come out of the office to talk to me. Honestly she was just plain rude. I also agree with some of the other reviews that this is an older hotel and the beds need upgrading. I have stayed in several other Holiday Inn Express Hotels and this is by far the most outdated.
July 8, 2013
Rated 5.0 out of 5.0 by homer123 great service
This hotel pays a lot of attention to small details. Something they offered that I have never seen is ice for peoples coolers. Great idea. These small things are what makes the difference.
July 7, 2013
Rated 4.0 out of 5.0 by Pickyconsumer Friendly staff
Friendly staff, good house keeping, hot breakfast with good variety, nice soft sheets. Good hot shower with lots of water pressure. Has a suite with sofa bed which worked out great for kids. Only complaint is once the sofa bed is pulled out there is no access to the dest. Hot tub was great. The indoor pool was nice. Only complaint there was I went in late in the evening and you could tell it was time for the water to be treated as it had alot of people in it that day.
I would stay here again and most likely will. Price is a little above my budget but for the items mentioned above it was worth it.
July 5, 2013
Rated 5.0 out of 5.0 by METHODS Super in every way!!
Thank you for a perfect stay! The staff was excellent and the hotel was very enjoyable.
July 4, 2013
Rated 5.0 out of 5.0 by Shellgirl78 A Wonderful Stay!
My 11yr old and I were right at home here. The hotel staff were friendly and made our stay comfortable. This hotel is clean, the beds comfortable, and a great way to start the day. The pool and hot tub were refreshing. Also it is in walking distance to many of the attractions in the area. We had a great time!
July 4, 2013
Rated 2.0 out of 5.0 by Paul0322 Old property in need of upgrade
I have been staying at Holiday Inn Express regularly and very familiar with the product. However, this property is old and is in need of major upgrade. The carpet and furniture in the room is outdated. The hotel lobby has musky smell due to poor air circulation. A/c in the room did not work efficiently. Bathroom did not have a circulation fan either.
July 3, 2013
Rated 3.0 out of 5.0 by Travel23 Old hotel
This hotel is very old and outdated. It looks like it was another hotel and holiday inn bought it. The hotel smells old, and the beds are small and worn. I would not stay at this hotel again.
July 2, 2013
Rated 5.0 out of 5.0 by Bryan57 Very friendly, very clean!
Spent four nights without a hitch. Simply a reasonably priced, nice, clean, comfortable, solidly managed operation. The entire staff that we encountered were very friendly and accommodating. A great value on a real nice place to stay when you come to P.F.! Thanks to you all!
June 21, 2013
Rated 1.0 out of 5.0 by cadillactraveler Hotel smell bad when you first walk in
the pool was not useable because the pump made a screaming noise. Hotel staff acted like that is just the way it is, then on the last day , they said a part was ordered. The rug in the room was stained and dirty.
June 21, 2013
Rated 3.0 out of 5.0 by lill300 bed & sofa were too soft
We requested a king size bed with an handicapped bathroom for 3 people. Bathroom was not satisfactory for a handicapped person. The word "suite" made us think, that we would have 2 rooms for the 3 of us which we did not.
The room was too expensive for what we asked for what we got.
June 18, 2013
Rated 4.0 out of 5.0 by CR61 Great staff
Friendly and professional staff...went out of their way to make our stay comfortable.
May 28, 2013
Rated 5.0 out of 5.0 by nurse1939 Great service and great food
Everything was excellent at this Holiday Inn Express. It is a very busy facility. The staff at the front desk were so kind and helpful answering out questions. We wanted to see more scenery than do the commercial thing.
May 24, 2013
Rated 4.0 out of 5.0 by Charlie54 A good location
This Holiday Inn fully met my expectations. We were able to get into the Smoky Mountains easily and had a full range of restaurants and shops.
Our original room had a vibration due to the extractor fans. However we were quickly relocated by reception and given a choice of two rooms. Thank you.
May 22, 2013