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Rated 4.1 out of 5 by 256 reviewers.
Rated 4.0 out of 5.0 by good customer service the rooms were mediocre there was excellent customer service. it was clean and comfortable can stand some updating July 29, 2014
Rated 5.0 out of 5.0 by Comfortable/Clean/Great Breakfast Recommend Highly....Clean Easy Location.....Helpful Staff..........Great Rates.......... July 28, 2014
Rated 5.0 out of 5.0 by A GEM IN THE HEART OF TOWN From the point of registering to the final check out, everything went well. The staff did all they could to please me and from what I saw, the other guests too. The entire place was spotless and comfortable. There were plenty of luggage carts and a good safe parking area. The breakfast area was well cared for and had a great selection. The local "trolley" had a stop here also, that saved a lot of walking and driving. I will stay here again on my next visit. July 28, 2014
Rated 5.0 out of 5.0 by Great hotel in good location Room was immaculate, beds were comfortable and we rested well. The pool area was very nice and breakfast excellent. We'd definitely recommend this property to others. July 26, 2014
Rated 2.0 out of 5.0 by Bad Location and terrible linen service The location is terrible. Hotel is surrounded on two sides by a large cemetery. Reserved the room with identification of 4 in the room, however had to go down every day to get additional wash cloths and bath towels. Compared to other IHG-Express Hotels - no fitness center. July 25, 2014
Rated 4.0 out of 5.0 by Smoky Mountain vacation The rooms were clean and comfortable. The hotel was full. One concern I had was the traffic. It was horrible however we found out (on our own)there was a trolley service available but were not told by the staff at the hotel about it. More help was needed in the breakfast area. There was only one person trying to refill everything (and falling behind) while other staff stood around doing nothing. July 25, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The room was very clean. Comfortable bed and the quietness of the hallway and adjoining room was great. The staff was friendly and helpful. Wonderful place to stay and will certainly stay here again. July 25, 2014
Rated 5.0 out of 5.0 by Staff/Housekeeping The staff there was very friendly and helpful. The housekeeping staff was very mindful of when we were in our room. The room was cleaned every day and it made it really enjoyable to come back from our excersions to a clean room. July 23, 2014
Rated 3.0 out of 5.0 by Definitely not a new HIE We have stayed in at least 20 different HIEs. This one is old and not super clean. July 20, 2014
Rated 5.0 out of 5.0 by Great experience The staff was very friendly and helpful to any needs or questions.Rooms were clean and well serviced.Recommended for a great stay in this area. July 20, 2014
Rated 5.0 out of 5.0 by July trip From the beginning with reservation being prepared and prompt to the clean and comfortable rooms. The breakfast area was very clean, and kept clean, and the food was hot and stocked. The pool was refreshing, and the hot tub relaxing. If I have to complain about anything, it's the roughness of the facial tissues, they could be a better quality! July 18, 2014
Rated 5.0 out of 5.0 by ? I though it is a very clean and nice hotel I would have chosen to be on strip but it was in a fairly good location breakfast was very good every morning and will save you a lot of money very nice of hotel to offer this July 17, 2014
Rated 1.0 out of 5.0 by Staff will Call Police on Guests Manager was terrible. Instead of trying to listen to my problem and situation, she was very combative and only wanted to discuss her issues. In a completely baffling turn of events, the manager, instead of trying to help with a broken, spraying hot tub threatened to call the police. July 16, 2014
Rated 3.0 out of 5.0 by Pigeon Forge Where to start? I made my reservations at this facility with good expectations-After all it is a Holiday Inn. As a rewards member I would have expected a decent view out the window-nope-looked at the side of the building. Not happy but I also didnt make any special request. I also was not recognized as being a member-not that it is an important gesture but I have ALWAYS been thanked and at least offered a bottle of water. I did have a leaking sink in the bathroom. I reported it. They "fixed" it. NOT! It still was leaking and they left the plumbing snake in the room and their work cloths. The beds were not comfortable at all, and although they were clean it was a miserable 3 days. If I hadnt already paid- I would have left. The only positive thing was the breakfast, but certainly not enough to get me back at this facility for a third visit. We go to PF at least 2 times a yr and stay in the local hotels. Unfortunately I will not be back at this one. Beyond disappointed in Holiday Inn at this location. July 13, 2014
Rated 3.0 out of 5.0 No Hot Water on 2 of the 3 days We did not have hot water in our room for 2 of the 3 days. The first morning we had no hot water until 10 a,m, and that evening we were not able to use the jacuzzi tub because of lack of hot water. The second day we had hot water in the morning but only enough for one shower, my partner had to wait to take hers but was able to take it half hour later. That evening we were able to use the jacuzzi but very late at night hours after we intended to use it. I understand the hotel was fully booked which may have attributed to the problem. When staff came to look at the water problem they apologized and said we were at the end of the run. We also had problems with the toilet the first night with it taking a long time to fill between flushes, that problem was fixed but late the next day. We were told they had a lot of repair requests. We were in room 325. July 9, 2014
Rated 5.0 out of 5.0 by Great Staff staff was very helpful,friendly and willing to go out of their way to please July 7, 2014
Rated 5.0 out of 5.0 by Excellent Experience Great room and great staff! Clean, quiet, and everything just as it should be. July 3, 2014
Rated 5.0 out of 5.0 by Wonderful Experience Stayed for three nights to visit Dollywood and the Smokies. Great location and reasonable rates. Loved the breakfast! Especially the cinnamon rolls! July 3, 2014
Rated 5.0 out of 5.0 by Great Service This hotel was an amazing hotel. We had a great experience. The service was great. The breakfest was great. The rooms where clean and very comfortable. My family loved this hotel and the great service. We will come back again! We tend to stay at this hotel at least 3 times a year. I give it a great rate!!! We encourage familes to stay at these hotels while traveling. They have amazing rooms,breakfest,service and a wonderful indoor pool for everyone to enjoy! July 2, 2014
Rated 2.0 out of 5.0 by Not what I expected from a Holiday Inn Express This seemed to be an older facility that is in need of some work. The layout of the 2 room suites is very strange. The staff however were very friendly and helpful. July 1, 2014
Rated 5.0 out of 5.0 by great stay great staff, clean rooms, great location. easy to get in and out of hotel and wi fi was great as well. June 30, 2014
Rated 4.0 out of 5.0 by Great Service The service and attentiveness of the staff was right on. The mattresses were in need of replacement, however. June 30, 2014
Rated 2.0 out of 5.0 by Grumpy 1 The motel has not been updated since 2008. The mattresses need to be replaced. You sank into them and I rolled out of the bed. The carpeting was dirty and had many spots. The carpeting in the hall was dirty with many spots. The elevator was very abused. When you came off the elevator the carpeting was black in places. This is not a good representation for Holiday Inn. June 27, 2014
Rated 5.0 out of 5.0 by Nice clean room The ease of getting to the hotel, the room itself and cleanliness were all a plus. We went for a two night stay for vacation and I was rather pleased with the room and check in and check out. The only complaints I had were that on line when I booked this hotel it said that there was an outdoor and an indoor pool and there was no outdoor pool. The other is that when we went to breakfast the first thing I saw was hair on the bisquits. I know that this can happen anywhere, however it did ruin me from eating the breakfast the two mornings we stayed. I had to go elsewhere. Just how I am I guess. But overall it was a good experience. June 26, 2014
Rated 5.0 out of 5.0 by Problem solving At check-in we had a rewards night issue that was handled in a satisfactory and efficient manner. Very nice accomodations. June 20, 2014
Rated 2.0 out of 5.0 Bad bed disapointing service Ok, couple things. This was a "free stay" from Holiday Club Vacations deals. We were initially scheduled to stay at the Holiday Inn however my experience in business travel has proven that the Holiday Inn Express's are newer, cleaner and overall nicer places to stay. For that reason I asked to be moved to the Express. Wow, big mistake. I visited the Reg. Holiday inn and it appeared to be much nicer than the Express we stayed at. We were told we'd have 2 queen beds which turned out to be doubles. The room was very small for 2 adults and 2 kids for 5 nights. When I asked for a different room I was told they didn't have any with queen beds. Kind of a "tough luck" response from the receptionist. Really disappointing response. No I'm sorry or anything. The beds wore worn out and painful to sleep on. No ice machine on 5th floor. Breakfast was not kept up with fast enough for how busy this place was. Holiday Club Vacations also irritated me by saying 90 minutes presentation then telling me "at least 120min" when we arrived. I believe that is against TN state law. Overall after this experience I may second guess Holiday Inn as my and our Company's main hotel chain. June 19, 2014
Rated 5.0 out of 5.0 by Highly recommend! We had a very enjoyable stay here. It is in a very convenient location and our stay was very comfortable. Everyone who we came in contact with at the hotel were very hospitable and welcoming. June 17, 2014
Rated 3.0 out of 5.0 by Nice hotel The check in process was a bit tedious. The man and woman were flustered and seemed confused. This was the only HI Express of the 8 we stayed in this week that did not have a fitness center. The hotel was a bit hard to find due to no sign on the road. June 16, 2014
Rated 5.0 out of 5.0 by Very convenient We had a great experience at this hotel. It was very convenient to all of the attractions. We had a peaceful, quiet stay. I would stay at this hotel again. June 16, 2014
Rated 5.0 out of 5.0 by Great Location. Clean and comfortable We were here for 4 nights with our 2 kids. It was in a great location convenient to everything we wanted to do. June 13, 2014
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