Rated 4.2 out of 5 by 595
Rated 5.0 out of 5.0 by jpennyace Great Experience!
Clean as always, super nice staff, very polite and accomodating! Great breakfast of course, and a very affordable stay for a tourist area!
June 20, 2016
Rated 5.0 out of 5.0 by bakk Nice getaway
Being centrally located to Pigeon Forge, Gatlinburg and the Great Smoky Mountains and having a comfortable place to stay ensured a nice getaway.
June 20, 2016
Rated 2.0 out of 5.0 by trw/pbk Dollywood Holiday Inn
This hotel did not really live up to the expectation of a Holiday Inn as it was definitely not clean . The staff was very friendly and every other aspect was as expected however the cleanliness of the hotel over all and our room did not meet the expectations of a HOLIDAY INN. I would imagine that a lot has to do with the fact that there is a high turnover because it is in pigeon Forge. At the same time the name holiday inn Has always stood for quality and as this is our choice of hotels when traveling cross-country , we were very disappointed at the lack of cleanliness. It was really so bad that my husband was the first to make mention and is any woman knows, a man never comments on such things unless it is really bad
June 19, 2016
Rated 2.0 out of 5.0 by Verified Reviewer Marc
Poor, see previous comments on survey. bed is in very bad shape both of us had terrible sleep both nights. Air conditioning did not function correctly. Old dirt throughout bath room and sleeping room.
June 16, 2016
Rated 5.0 out of 5.0 by patti412 breakfast items
overall the breakfast was fine, we have stayed at other Holiday inn express and we remember the eggs were real scrabbled eggs ,not frozen reheated thin folded what ever they were, breakfast meat choices etc.It just didn't seem to be as good as some we have stayed at in the past.
June 14, 2016
Rated 5.0 out of 5.0 by Liesure Travelers Excellent Guest Experience
All interactions with staff was excellent. Room and building recently renovated.
June 13, 2016
Rated 5.0 out of 5.0 by rogers1964 comfortable bad
The staff was very nice and helpful. The room was fine. The bathroom could use some update. It looked a little run down. The beds were very comfortable. We were able to relax and we felt safe.
June 7, 2016
Rated 5.0 out of 5.0 by Jltrent58 Nice Place But not Near Dollywood!
This hotel is listed as near Dollywood and it is really not that close. There is a Holiday Inn at the traffic light of Dollywood which is 7 lights away from this hotel. The traffic was very light the weekend that we were there but had the traffic been heavy I would have not liked this location very much! The hotel was clean and the room was big! The air conditioner worked very well and that is important to us! The breakfast was normal and sufficient for sure. Most of the staff were helpful when we asked about certain restaurants etc. The parking was easy and not crowded. The trolley stopped nearby but we didn't actually use it. I probably wouldn't stay here again due to location but the hotel was definitely one of the nicer Holiday Inn Expresses that we have stayed in.
June 6, 2016