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Rated 4.3 out of 5 by 130 reviewers.
Rated 2.0 out of 5.0 by Great Service Have stayed here a few times before. Always had very nice room, clean, comfortable. This time, however, the room wasn't as nice. The shower curtain rod was coming off the wall. The shower curtain was useless as it stayed in the middle of the sagging curtain rod. The staff are always very friendly and accommodating. It is somewhat noisy being right off the main highway, but that's to be expected. The breakfast is always awesome! December 16, 2014
Rated 5.0 out of 5.0 by Great service Jaime at front desk was very friendly, knowledgable and accommodating. Marylin at breakfast/kitchen area has always been great. Overall very satisfied. Have stayed here many times. December 10, 2014
Rated 5.0 out of 5.0 by Consistent Quality This hotel is a star in the Pikeville area. The rooms are spacious and clean. The service is excellent and the continental breakfast is better than other hotels in the price range provide. Access is a little tricky, and the building is between a highway and railroad, however, so are all of the other hotels in the area. If you are staying in Pikeville, the Holiday Inn Express is a good choice. December 4, 2014
Rated 5.0 out of 5.0 by Another week of work Clean and comfortable rooms!!! I stay here on a regular basis and the staff treat me like family!!! Rooms are reasonably priced and I always know what to expect, no hidden charges! November 24, 2014
Rated 5.0 out of 5.0 by Great service my stay was awesome. The beds were unbelievably comfortable. The hotel staff was helpful and very friendly. I asked for extra sheets for the pull-out chair for my son, the night manager brought them to my room personally. The breakfast the next morning was the best I've had in a long time. The variety was more than I could ask for. Definitely would stay here again. November 20, 2014
Rated 3.0 out of 5.0 by Good hotel Hard to get in and out of from highway, but otherwise will stay again November 19, 2014
Rated 5.0 out of 5.0 by Great value Jamie and Ron with the staff are top of the line!!!! November 18, 2014
Rated 4.0 out of 5.0 by Another great stay We have stayed in this hotel many times in the last 5 years. We have always found the staff to be wonderful and very accommodating. The manager, Teresa, is always working to keep the hotel upgraded and housekeeping does a terrific job of keeping it clean and inviting. The hotel has had new carpet, floor tiles, bathroom upgrades with granite counter tops and new mattress and pillows over the years in a continuing effort to maintain the high quality that guests can appreciate . We were recently in the area for a family funeral and I booked 4 suites for family's needs and found all of them to meet our high standards of expectations. Two staff members, Teresa and Angie, especially, always go out of their way to be helpful in any way. The breakfast area is always clean and inviting and the staff there are very accommodating too. There are several more hotels to choose from in the area....some more expensive and some less expensive....but the Holiday Inn Express is always our first choice! November 16, 2014
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