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Rated 4.4 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by comfortable bed, service was great, excellent breakfast comfortable beds, great service, excellent breakfast October 3, 2015
Rated 4.0 out of 5.0 by Great Service I have stayed at this property several times in the past three years. The staff has always been friendly and the breakfast area is very clean. I did encounter a small problem with the bedding in my room (couple hairs); however, when I reported this to the front desk the head of housekeeping, Mr. Spears, he quickly came to my room to remake the bed. Mr. Spears is a real professional. I really appreciated his attention to detail and his genuine concern for providing a quality product. The location of this hotel is a problem for light sleepers with the highway on one side and the train tracks on the other. Also, the government rate is much higher than other Holiday Inn Expresses in the state. October 2, 2015
Rated 5.0 out of 5.0 by It was a nice stay in the moumtians. Was there for a family funeral, The staff made us feel welcome and comfortable. just a bit pricey. September 30, 2015
Rated 4.0 out of 5.0 by Room swith-up issue Upon arrival this hotel was showing on their end we had reserved a single suite for 3 nights however we had reserved a double suite for 3 nights as we had 3 guests joining us from out of town. It was a computer glitch on their end and ultimately they gave us an extra room at no charge but we could not stay together in the same room. I would suggest calling ahead of time to confirm what type of room they see you having on their end before arriving because IHG's booking/confirmation info does not coincide with what they see. Otherwise it was an enjoyable stay with friendly staff, large rooms and a nice breakfast buffet. There was quite a bit of smoke smell in the hallways as well if that is an issue but not in the rooms. September 23, 2015
Rated 4.0 out of 5.0 by Ask for a room on the side away from the road The hotel is next to a busy state highway and traffic noise is continuous all night. The parking lot for this hotel is small and if you leave your parking spot after 6:00 pm you will need to park in an adjacent business parking lot. The staff are polite, the room was cleaned very well each day, and the breakfast is very good. September 21, 2015
Rated 5.0 out of 5.0 by Good experiance Very good staff, and clean rooms, some outside noise,but livable. Staff allowed us to return to freshen up before our funeral visit,we thought this was very nice of them. September 20, 2015
Rated 2.0 out of 5.0 by Stinky Hotel I have stayed here several times over the past 5 years, but there was something drastically wrong this stay. The lobby and second floor hallways (thankfully not the rooms) had the worst stench I have ever smelled. Having never smelled a decaying dead body, I cannot imagine that it would be a worse smell. We thought it was surely temporary but on the second day we finally enquired at the front desk and were told that a dryer vent was clogged up, that the maintenance company coudln't clean it out until they got the engineering drawings for the hotel (?) and that those had arrived and they were trying to get the maintenance company back in. Now my question is how long would a dryer vent have to be clogged up to smell like that? I noticed poor maintenance overall. It's sad to see a property go downhill over a period of several years. Oh, and I emailed a complaint to Holiday Inn Express a few weeks ago but received no response at all.; September 19, 2015
Rated 5.0 out of 5.0 by Great service and friendly staff We were impressed with the friendliness of all the staff and their willingness to help with any need, including a late checkout. Also. the breakfast each morning was excellent! The room was comfortable and quiet. September 2, 2015
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