Rated 3.4 out of 5 by 46
Rated 5.0 out of 5.0 best bed ever
This was the best bed ever. The front desk staff was very friendly and the cleaning staff was also helpful.
My family has stayed in hotels in South Dakota to Gulf Shores and this was a very favorable stay.
May 8, 2015
Rated 1.0 out of 5.0 by neondeon No management staff on site
There was brown and black mold on the ceiling of the shower in room # 221. There was a blood stain on one of the pillows. Requested a wake up call on all three nights stayed at the hotel, and never received one. My room was not cleaned at all, not once during the three day stay. The front desk staff was friendly and courteous , but when the issues with room # 221 were brought to there attention, they contacted the manager by phone, and the owner of the hotel with the obvious concerns. I was told that I would receive 1000 IHG points for my inconvenience. I am a Platinum Elite member, and was disgusted with even trying to offer such a minimal credit, for such a horrible stay. The Holiday Inn express on Camden Road will not, or ever be in consideration for our companies future travel plans to the area. We work at a minimum of twice a month in the area, and will also let our customer know of the experience that my fellow employee and I both experienced during our stay.
April 20, 2015
Rated 2.0 out of 5.0 by dexterdudette Upgrades needed
I have stayed at this hotel twice recently and only because my hotel of choice was sold out. At this visit I could not get some of the local channels on TV and the toilet handle was about to fall out of the toilet. The weather was nice and I wanted to sit in a chair by the pool but it was padlocked. Some additional outdoor seating would be nice. On my previous visit my room was never cleaned and I was not charged the correct rate for the room I was given.
All staff encountered are very friendly, courteous, and accommodating.
This is not a bad hotel, it is just in serious need of upgrading and/or updating. Good hotels in Pine Bluff are scarce and I think with some work this HI could stay full and provide some competition for the popular hotel down the road.
April 12, 2015
Rated 3.0 out of 5.0 A Couple of Suggestions
1. The wireless internet service was not very good. I had trouble connecting to it with both my phone and my PC. And when it did connect, the speed was very slow.
2. At breakfast, the milk in the fridge was bad. It still had 5 days left before the date on the carton was reached. I tried 2 cartons and both were bad. It appeared the fridge/cooler was going out, because it was turned up to max, but the temp inside wasn't very cool.
On a positive note, the room was clean and the people were very friendly.
April 6, 2015
Rated 5.0 out of 5.0 by Google2006 Great People
For the resources that she had, the manager did a great job. She was available all the time and met all requests, even gave me a ketchup bottle. Would stay again.
April 5, 2015
Rated 1.0 out of 5.0 by KSM1984 Poor Cleaning and repair work still needed
bathroom was not properly cleaned prior to my visit, bathroom ceiling needs repair, limited breakfast items available, pool area was locked so couldn't even sit outside to enjoy weather
April 4, 2015
Rated 5.0 out of 5.0 by bstfrmbst nice staff
Enjoyed staying at this location. Overall was good - received upgrade as a platinum member, staff is nice, breakfast area exceptionally clean and there is always food in trays during breakfast.
April 3, 2015
Rated 2.0 out of 5.0 by traveler98s Management set the bar low at this location
Guest services and housekeeping personnel need an update.
March 30, 2015