Rated 3.6 out of 5 by 88
Rated 1.0 out of 5.0 by Shocked and Disappointed Shocking
When I entered the room, I went in to use the restroom and noticed the toilet running. I thought that was strange but not detrimental, and some maintenance may be needed. When I finished, I noticed an Orkin insect trap behind the toilet. This was definitely an uncommon occurrence, but I wanted to give the hotel the benefit of the doubt. I entered the bedroom area, got ready to pick up the remote, and that is when my entire night went downhill!!! There were ROACHES crawling around the TV on the dresser/drawer area. Instantly, I cringed! When I went to look at the bed, there were roaches in the bed!!! I took pictures of them and went downstairs to let the front desk know that I was not staying in that room and why. I informed her that I'd taken pictures of these insects. She moved me in another room on the 1st floor (room 117). When I entered, I did not see any insects, but I noticed the handle that should have been on the curtain for use when opening and closing was on the floor. Tired and frustrated, I just laid on top of the cover and tried to get some sleep... nodding off and on. I could not get the room to cool off. It was humid and warm. Needless to say, I did not have a restful sleep nor an enjoyable stay having to worry about roaches and/or bedbugs all night. On top of all of this, I used my IHG points for the room (5000 pts). The lady at check in said that she was reimbursing 500 of them. I do not feel that this is reasonable, and definitely not sufficient, especially after all of this. I was asked if would be eating breakfast. How could I feel comfortable eating breakfast after seeing roaches in the bed, on the dresser, and around TV. I would not recommend anyone to stay at this Holiday Inn Express
February 5, 2016
Rated 5.0 out of 5.0 by Kay DOC Whenever it snows, this is where I stay
The staff at this hotel are the friendliest and the most helpful people. I stay here for work quite frequently and the manager is awesome. Beds are comfortable and they have just remodeled/repainted the rooms. Great place to stay.
February 2, 2016
Rated 5.0 out of 5.0 Comfortable bed and great service
The beds were really comfortable, and everything was perfect except a towel and washrag were dirty, but the employees replaced them no problem. I will stay here again when visiting the area.
January 18, 2016
Rated 5.0 out of 5.0 by HYPOTENUSE Service and extras
I found all of the staff to be very friendly and helpful. The hotel offered a small dinner for guests on Tuesday and Wednesday. It was homecooked and very good. It was convenient and I didn't have to leave to find a night meal.
January 17, 2016
Rated 5.0 out of 5.0 by tereza Amazing and best staff ever!!
I highly recommend this hotel as the staff is so friendly and always willing to go out of their way to accommodate any requests. It really makes a difference when people actually care and always greet you with a smile.
January 14, 2016
Rated 4.0 out of 5.0 by jmhan Thanksgiving trip
One of the best hotels in the area. Friendly service staff. I would definitely stay here again.
December 8, 2015
Rated 4.0 out of 5.0 by Benny62 Room conditions
the furnishing in the room where fine;HVAC system was adequate; however the room had foul order as did the bathroom. Upon entry into the room and main lobby entrance there was a high presence of bleach that smelled like dirty water
December 1, 2015
Rated 5.0 out of 5.0 by churd Great Stay
The hotel was clean and the staff was very friendly. We will for sure stay again when visiting family there.
December 1, 2015