Rated 3.4 out of 5 by 44
Rated 2.0 out of 5.0 by dexterdudette Upgrades needed
I have stayed at this hotel twice recently and only because my hotel of choice was sold out. At this visit I could not get some of the local channels on TV and the toilet handle was about to fall out of the toilet. The weather was nice and I wanted to sit in a chair by the pool but it was padlocked. Some additional outdoor seating would be nice. On my previous visit my room was never cleaned and I was not charged the correct rate for the room I was given.
All staff encountered are very friendly, courteous, and accommodating.
This is not a bad hotel, it is just in serious need of upgrading and/or updating. Good hotels in Pine Bluff are scarce and I think with some work this HI could stay full and provide some competition for the popular hotel down the road.
April 12, 2015
Rated 3.0 out of 5.0 A Couple of Suggestions
1. The wireless internet service was not very good. I had trouble connecting to it with both my phone and my PC. And when it did connect, the speed was very slow.
2. At breakfast, the milk in the fridge was bad. It still had 5 days left before the date on the carton was reached. I tried 2 cartons and both were bad. It appeared the fridge/cooler was going out, because it was turned up to max, but the temp inside wasn't very cool.
On a positive note, the room was clean and the people were very friendly.
April 6, 2015
Rated 5.0 out of 5.0 by Google2006 Great People
For the resources that she had, the manager did a great job. She was available all the time and met all requests, even gave me a ketchup bottle. Would stay again.
April 5, 2015
Rated 1.0 out of 5.0 by KSM1984 Poor Cleaning and repair work still needed
bathroom was not properly cleaned prior to my visit, bathroom ceiling needs repair, limited breakfast items available, pool area was locked so couldn't even sit outside to enjoy weather
April 4, 2015
Rated 5.0 out of 5.0 by bstfrmbst nice staff
Enjoyed staying at this location. Overall was good - received upgrade as a platinum member, staff is nice, breakfast area exceptionally clean and there is always food in trays during breakfast.
April 3, 2015
Rated 2.0 out of 5.0 by traveler98s Management set the bar low at this location
Guest services and housekeeping personnel need an update.
March 30, 2015
Rated 4.0 out of 5.0 by Copper1418 Typical HIE Hotel
This hotel is newer, clean, and the staff was courteous. As a whole, we had very little issues with our stay. HIE seems to put out a very reliable and consistent product. We would definitely stay there in the future.
March 24, 2015
Rated 5.0 out of 5.0 by Northerngroup Great dark
Needed a good night's sleep and was not disappointed.
Apparently the hotel had a few problems the last night we were there. The staff went out of their way to apologize for any inconvenience. We told them everything was great for us!
I first called this hotel looking for a place to stay for an unexpected funeral. The front desk girl went out of her way to give me directions, distances from the funeral home
March 18, 2015