Rated 3.9 out of 5 by 109
Rated 5.0 out of 5.0 by HK86 Awesome Service
My stay here was excellent. I was traveling with two children, an 8 year old and 10 month old. The check in was fast and easy. The mini-fridge was hidden in the entertainment center, which was fantastic. My 10 month old didn't know it was there, so she couldn't play in it. The mattress and pillows were comfortable. And the breakfast had a great variety of foods to choose from. The service was excellent and the staff was very courteous. I will definitely stay there again.
July 22, 2015
Rated 2.0 out of 5.0 by MS1962 Not best HI Express
This is an older hotel which is not worth the reduced rate. I stayed since nothing else was available. It was better than a roach motel, not Holiday Inn Express standards.
July 19, 2015
Rated 4.0 out of 5.0 by Jake 46 Quiet and good service
If you stay in Pine Bluff this is one of the better places to stay . The parking lot is very big and will Accommodate just about any thing. the food in the area is very close by. The noise level in the rooms were very quiet, over all the stay was good!
July 13, 2015
Rated 4.0 out of 5.0 by Jerry_Michigan Very helpful Staff
Upon checking in we found that is was very cold in our room. We turned on the heat and left to visit family for a few hour. When we returned, it was still very cold in the room. The heat was not working. I picked up the phone to call the front desk, and the phone was not working either. The front desk clerk happened to be in the hall helping another customer. We told her about the room. She said there was no maintenance personnel on site but she happily moved us to another room across the hall.
July 10, 2015
Rated 2.0 out of 5.0 by Totally miffed Not what I expected!
I booked a room here because the rest of the hotels in the area were fully booked. I don't usually like paying over a certain amount for a room, but didn't have a choice. I figured, it's Holiday Inn Express, after all!
Total disappointment!!! Bad front desk service! Apparently the "customer in front of you" is not as important as a personal conversation on the phone. She allowed me to stand there for 12 minutes, after another patron walked away, while she laughed and conversed on the phone. An elderly couple had checked in in front of me and she didn't even finish with their information. They had received their key prior to filling out the rest of the info needed to check in. Their info was just left there sitting on the front desk counter for anyone to see. Even the cleaning lady, which noticed I was getting upset, came over and tried to help me but couldn't check me in. When the front desk clerk finally got off the phone, she couldn't find my key. It was in plain site, right in front of her!!
The room followed suit! The carpet needed vacuuming, the bathroom needed attention, and there was hair everywhere!!! Long, blonde and black hair everywhere!! It's like the staff went in and shook a duffel bag of hair in the bathroom! The air conditioning wasn't functioning, the knobs were broken. I addressed my concerns to the staff in the morning and they offered to change me to a different room. It was cleaner and the a/c worked, but the bed was in dire need of a new mattress. I won't be staying here anymore!
July 2, 2015
Rated 4.0 out of 5.0 by motoverda Friendly staff
We enjoyed our stay. The room was clean and the air was on when we arrived, avoiding that stuffy smell. The staff was friendly and helpful.
June 30, 2015
Rated 5.0 out of 5.0 by maryellennew helpful staff
We used the handicap lift for the pool and the staff took care of getting it ready for us quickly. It made our stay great.
June 24, 2015
Rated 1.0 out of 5.0 by Rambler65 Desk help
She did not ask for my priority number and when I was trying to tell her that I was a member and during our whole conversation ,she kept saying huh?. She never heard a word I was saying because she wouldn't remove her ear buds or turn her music down. The air conditioning did not work in my room,too hot to sleep.Very dissatisfied with this hotel.
June 21, 2015