Rated 2.9 out of 5 by 25
Rated 2.0 out of 5.0 by businesstrav1975 Just not clean
This hotel is not the worst in the world for the price, but when I arrived my bedding had dirt and dust all over it (note - my room was not being nor looked as if it were going to be remodeled). I called down to the front desk to let the lady know that I wanted my bedding changed the next day. The next day, the lady cleaning my floor came in very early while I was in bed and took my dirty linens, and said she would come back later. I came back from my day of business and I had to go down and find two very nice women who were cleaning the first floor to give me some more towels - the lady never even came back to clean my room. My filthy bedding was not ever changed, and I received no recognition for being a Gold Elite member. I will not be coming back here but if you are crunched for time and money and in the south-central Arkansas area it is a hotel. It does not help the IHG/Holiday Inn Express name very much for more rural areas though. I travel 3-4 nights a week every week for business so I know good hotels and bad hotels - this one is definitely on the lower end.
November 18, 2013
Rated 3.0 out of 5.0 by ProTravel7 Average hotel
I travel 100% all year and stay in HIX hotels everywhere. Average hotel, but nothing outstanding. Could use new beds.
September 5, 2013
Rated 5.0 out of 5.0 by DouglasD Very nice Hotel and good location
The hotel staff was very friendly and very attentive. The room was clean and in good shape. The location next to the mall is very convenient. Will stay here again when I return to Pine Bluff.
September 4, 2013
Rated 3.0 out of 5.0 by BusTrav01 Very out dated decor and dirty carpet in guest room
This hotel does Holiday Inn name a disservice. Signs posted in the hotel indicate they are remodelling but all I saw was old decor, dirty carpet in the guest room plus overall maintenance of the property is poor.
August 26, 2013
Rated 2.0 out of 5.0 by gmsnrb Dirty room and poor daily cleaning
Arrived and found yogurt top wrappers on the floor in plain site in my room, the daily cleaning of the room did not include removing the used coffee filters from the coffee pot. Overall lazy cleaning staff.
August 19, 2013
Rated 5.0 out of 5.0 by mcoastie1 Safe Location
This property is well maintained, quiet, and away from the housing areas of Pine Bluff. Nice safe place to relax after working all day so you can get up rested and do it all again!
August 18, 2013
Rated 3.0 out of 5.0 by oceanlizard It's not bad, but that doesn't make it good either
-Breakfast selection was typical Holiday Inn, simple and easy
-Bed slept great
-Slight smell of mildew through out the room, and heavy use of disinfectent could not cover it
-Pancake machine still out of service
-When Breakfast starts at 6:30am, it should not be in the dark
Things the hotel has no control over
-high crime location
-being attached to a dying mall was a bad idea
August 14, 2013
Rated 4.0 out of 5.0 by ndmoss Great Check in Service
Ashley was of great help to us on two occasions that we have stayed there. She bent over backwards to satisfy our whims.
July 25, 2013