Rated 3.9 out of 5 by 89
Rated 2.0 out of 5.0 by pecan tan Staff Service
The staff were rude (not all of them), the one that checked me in and the check out. Not very informative did not like to be asked questions. They make you think that you suppose to accept what they say and not question them. If they did not already have my credit card information, I would have gone somewhere else. I felt like they would charge my credit card and list me as a not show.
March 23, 2015
Rated 5.0 out of 5.0 by May43 Nice Place to Stay
We have stopped here a few times during long trips and it has been a good place to stay. It is clean and quiet, and people are pleasant.
March 19, 2015
Rated 5.0 out of 5.0 by jd1950 excellent location
I love this motel because of the location. I can slmply walk out the back of the motel into the pines mall. I like movies, there is a cinema just inside the mall along with numerous eating places. this is the most convenient motels I have stayed at. the staff is great, rooms are always clean, highly recommend this motel.
March 16, 2015
Rated 4.0 out of 5.0 by AVEngineer Convenient Location near highway
A most unusual location for a hotel is attached to a mall - but that is this Holiday Inn Express Pine Bluff Mall. Unfortunately like most malls across the country, the Pines Mall is past its prime. Most storesfronts are empty now. Food Court has one nice restaurant in it, the rest is empty. The hotel itself is in very good condition and well maintained. It is a little hard to find at first as you see it from the highway, its on the backside of the mall from the main mall entrance. The breakfast is typical fare for HIE. Rooms have good acoustic isolation between rooms as I was next to the elevator but couldn't hear the elevator, sometimes if people were loud coming off the elevator I might hear through the door.
March 8, 2015
Rated 5.0 out of 5.0 by Mickeymc excellent facility for travelers
We just spent the past 4 weeks traveling to and from Florida by car. After our first stay at a Holiday Inn Express, we specifically looked for one when we were ready to stop driving for the night. The rooms are very nice, service is great, and the breakfast in the a.m. was good and very convenient for our schedule.
February 28, 2015
Rated 5.0 out of 5.0 by Woodrow75 None Better Than This One
You will not find a hotel better than this one. The staff is wonderful and the accommodations are excellent. There was ice everywhere when I was there and one lady in particular spent the night at the hotel in case the day crew couldn't make it in. Such a nice person.
Within steps of the Pine Mall. You can exercise, walk, shop, eat, and just have a great time at this hotel.
I will definitely return.
February 28, 2015
Rated 5.0 out of 5.0 by HIE Road warrior Work trip
Good clean hotel, nice staff. They had a power outage scheduled for the next day but went out of their way to be sure everyone was informed.
February 23, 2015
Rated 5.0 out of 5.0 by Sergeant Major Among the best
The staff was extremely friendly and helpful. They immediately addressed any concerns that we presented during our stay and greeted us whenever we came in and wished us a great day when we went out.
February 19, 2015