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Rated 4.6 out of 5 by 117 reviewers.
Rated 5.0 out of 5.0 by comfortable room Room was comfortable. Sofa was low to floor and could be upgraded No lighting in sofa area, so called housekeeping to bring up a floor lamp. August 20, 2014
Rated 5.0 out of 5.0 by Pinetop A great stay for my business trip. The front desk staff were great. Jill was exceptionally helpful. I can't wait to stop by and visit with them the next time I pass trhough. I will definitely book the hotel the nest time I stay in the area. August 20, 2014
Rated 5.0 out of 5.0 by Business stay at Holiday Inn express, (mid August 2014) Everything about this hotel says, excellence! The staff is great, the rooms are clean and quiet, the indoor pool and sauna are well maintained, and there is a good variety of thing to choose from for breakfast. My only criticism would be that the bacon was sitting in a serving tray of grease, not very appealing but no one else seemed to mind. I have stayed here about 5 times in the past year, and it will be my only choice of hotels whenever I have business in the area. S.G. August 18, 2014
Rated 5.0 out of 5.0 by Nice Place to Stay Very friendly staff. Clean room, quiet. Good breakfast. We received the exact type of room we asked for. We will return. August 15, 2014
Rated 5.0 out of 5.0 by Best in the West This is the best Holiday Inn Express that we have ever stayed in. August 12, 2014
Rated 4.0 out of 5.0 by Nice Hotel The hotel provided a nice place to relax in the mountains. The hot tub, pool, and sauna were great. It was nice to wake up and be able to grab a quick breakfast each morning. There was cucumber infused water and cookies by the front desk each evening which was really delicious. August 11, 2014
Rated 2.0 out of 5.0 by My Opinion The staff was wonderful. I'm sorry to say my experience was not good. I am a very light sleeper. I heard traffic all night. The cooling system was noisy. The refrigerator was noisy too. The hotel appeared to be old. So did the refrigerator & the radio that "hissed" at various times during the night. When we tried to open the window, the window sash came apart on one side. At breakfast, they were out of some foods. They said they would have them the next day. Needless to say we cancelled out of our second night stay. Maybe we just got the one bad room in their hotel. I have stayed in Holiday Inn Express throughout the United States & this is the first one I would never go back to. August 8, 2014
Rated 5.0 out of 5.0 by Pleasing accommodations for a first Pinetop visit We stayed at the Holiday Inn Express for a single night as we returned home from participating in the Courage Classic in Colorado. We were ready after a long drive for a nice dinner and comfortable rest. The front desk recommended a very nice Italian restaurant (many families and locals) that offers HIEx guests a discount. Happy hour and dinner were excellent; that business link is a good one. Our room (234) was clean and our bedding very comfortable. We were on our way in the morning early, but not before a stellar breakfast spread. (My only issue with the breakfast is the difficulty of using disposable plates and tableware, but I also understand the why of using those.) I am grateful to the Pinetop HIEx for acknowledging my Platinum status with a choice of benefits. (At other HIEx properties, it may or may not happen.) We were pleased with our stay and will return. August 8, 2014
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