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Rated 4.7 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed, loved the variety of pillows The one criticism that I have is that the bathroom floor was not clean. Quite a bit of hair noticeable along edges of floor and I was only there one night so I know it wasn't mine. Other than that everything was wonderful. May 20, 2015
Rated 5.0 out of 5.0 by Great Staff, food and room. Bed was too soft! This was my second stay at this hotel. I would recommend to friends. May 19, 2015
Rated 5.0 out of 5.0 Top-Drawer Experience! Staff was ready for me upon arrival, and very pleasant. Room was clean, smelled great, very inviting...our first impression was positive! AC worked fine; we were able to relax and rest; no outside noise. Breakfast was a happy, positive experience, with lots of choices. The staff in charge turned out to be a former friend of family, so we had a pleasant visit. When I asked for an invoice upon checkout, the staff had it ready to hand to me. Verrrry impressive! Thanks for a top-drawer experience! :) May 17, 2015
Rated 5.0 out of 5.0 by Breakfast offerings need help The only area that HIE does not excel in is their breakfast menu in comparison to competitive hotel facilities. Although I know many guest really like sweet cereals, HIE should consider non-sugared cereals. Also non-sugared breads--bagels, English muffins, etc. A variety of fresh fruit. May 15, 2015
Rated 5.0 out of 5.0 by Excellent, friendly service From the time we checked in to the Pinetop HIE until we checked out, all the staff from the front desk, maid service, and breakfast in the great room, were friendly and helpful. The location, staff, and condition of the hotel are the reasons I will return to stay again. I went a little out of the way from my normal route through this area, but will now come this way, just to stay at this HIE. Being a Platinum member, I've seen many HIEs, and this is the one that will make me return. May 13, 2015
Rated 5.0 out of 5.0 by Great place for my guys to stay at while working in Pinetop I made this reservation for 3 rooms for 2 nights for my guy's to be able to relax after a hard days work. I heard nothing but great things about how the beds were comfortable and the breakfast. They kept saying "The sausage, bacon and pancakes were delicious" and we ate good... I am very pleased with the folks taking care of everything in a days notice for me.. We will stay here again if the opportunity arises. May 11, 2015
Rated 4.0 out of 5.0 by Great experience, clean & comfy get away My daughter spent the weekend in Pinetop as a short get away. Our room was clean & the beds were so comfortable my daughter wanted to take a pillow home, they were so soft! If we needed extra towels, they brought them to us. The TV wasn't set up right (probably from last guest) & when we called, they came right away & fixed it! Every one was pleasant & cordial. I would highly recommend spending your time here if looking for a four star room! We didn't make it to there breakfasts this past visit. We will next time. Indoor pool, hot tub & even a sauna. May 6, 2015
Rated 5.0 out of 5.0 by Clean and comfortable I felt the room was clean and comfortable and the staff was friendly April 29, 2015
  • 2015-05-23T11:32:22.263-05:00
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