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Rated 4.6 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Relaxing... The room was comfortable and clean and had plenty of room. The king size bed was awesome. The breakfast was good and nice variety. One request however... we would have liked hot chocolate or at least chocolate milk. July 8, 2014
Rated 4.0 out of 5.0 by A Weekend Getaway A short stay out of the heat of the desert...nice stay; would consider a return stay at another time of year. July 4, 2014
Rated 5.0 out of 5.0 by Had a Great stay in the cool pines of northern AZ As a frequent traveler for business and leisure, I can say I've stayed in my share of hotels and the Holiday Inn Express in Pinetop/Lakeside AZ has been one of the better ones. Pros: Clean rooms and comfortable beds. Friendly staff, especially the ladies Pita, Clarrissa and Catrese who take care of the breakfast bar. They were outstanding. Common areas such as the lobby and lounge were clean and nicely decorated. All secondary entry doors require card access and are monitored by CCTV which provides very good security of the guests. Cons: The east side rooms facing the highway SR260 can be a little loud due to heavy traffic, especially when emergency vehicles are responding. The black out drapes covering the windows required some "in field" modifications and ingenuity to block out excessive ambient light. Practices such as using paper binder clips to eliminate the gaps between the two halves of the drapes when they're drawn together and placing the sofa cushions against the wall to hold the outer edges of the drapes closer against the wall in order to reduce the gaps can work. These simple practices allowed the room to be dark enough especially when sleeping in late. Overall our stay at this location was very pleasant and enjoyable. We will be looking forward to our next stay at this facility snuggled in the beautiful White Mountains of AZ. July 2, 2014
Rated 5.0 out of 5.0 by Excellent value in PineTop, Great Service! Lovely hotel in the heart of PineTop on the Main road close to everything. Staff was very friendly July 2, 2014
Rated 5.0 out of 5.0 by Love this Hotel My family and I love this Hotel. We stay here every time we come up to Pinetop. My kids especially love the indoor pool. The reason I rated the bed/mattress poorly is because it is too hard for my back, but in all fairness, I have back issues. So, it may be fine for others. June 27, 2014
Rated 5.0 out of 5.0 by Great Night's Sleep This was a great spot, centrally located in Pinetop. The property was clean and fresh and the staff was wonderful. Our room was clean and the bed was wonderful. Just what we needed after a few nights in sleeping bags! The breakfast was great and the hotel staff were very attentive. We will definitely stay there again. June 26, 2014
Rated 5.0 out of 5.0 by Overall, a great place to stay. Clean, comfortable, excellent breakfast. Would recommend as a great place to stay. June 23, 2014
Rated 2.0 out of 5.0 by toilet leaks and shower curtain torn and rod falling down The toilet was leaking everywhere. The shower curtain was torn and the shower rod was falling down. June 21, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Rocks! Pulled up to the property, very neat and clean. Checked in the staff was very courteous. Went to our room, received a call asking us if our room was to our satisfaction, good follow up. Breakfast was better than average hotel food, selection was very good. I have stayed here a few times and never been disappointed. I would highly recommend this hotel. June 19, 2014
Rated 4.0 out of 5.0 by Very nice staff, enjoy their service. Just wish federal rate room's where available more often. June 12, 2014
Rated 5.0 out of 5.0 by Highly Recommend Might be the best hotel staff I have come across. From the front desk to the kitchen staff, everyone is about making sure you are happy. Cannot say enough! June 4, 2014
Rated 5.0 out of 5.0 by Friendly team and a great location From the moment we arrived, nothing was too much trouble for any member of staff. They were friendly, got to know us quickly and what we were doing each and genuinely interested if we were having a good time. The General Manager was really helpful in helping us research our next destination at it wasn't on the map and regularity checked that our plan was coming together. For Memorial Weekend, the staff were so attentive it was hard to imagine the hotel was fully booked. June 1, 2014
Rated 5.0 out of 5.0 by Great stay! Everything we'd hoped for and exceeded our expectations. Enjoyed the breakfast, pool and jacuzzi. Bed was super comfy! May 31, 2014
Rated 3.0 out of 5.0 by Great service, nice property but beds were very uncomfortable Great location, great staff but only stay if you feel like sleeping on plywood! May 30, 2014
Rated 5.0 out of 5.0 by Staff This was our second trip to Pinetop in the last two months!! Front Desk people Chuck and Amber definitely helped make our decision easy to come back again, and again!! Helped us with local eateries, ,Best places to walk our dogs, and directions to anything we needed Help with!!! Friendly housecleaners, and breakfast buffet people. Its all about the STAFF, they can make or break a business!!! Thank you again to Chuck and Amber, you were both Charming and Helpful....... See you in July, Catherine and Curtis May 13, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express, Pinetop, AZ Not a lot new to add here. This is a clean, functional hotel. Service is good, rooms are clean, breakfast is good, but basic. Other amenties are as you would expect -up to par with the industry. You could do far worse than this hotel May 13, 2014
Rated 5.0 out of 5.0 by Great People and a Comfortable Hotel Our stay was really very nice. The people all seemed to go out of their way to help us. The recommendations for dinning were great suggestions and from them we discovered a really great restaurant that we had not known of before this visit. Thanks to everyone for treating us so well. Jim May 4, 2014
Rated 3.0 out of 5.0 by Bad bed and pillows The rooms were clean, the breakfast was ok, and the hotel staff was friendly. However, the pillows were worn out and the bed wasn't very comfortable. We also had trouble regulating the sound on the television - sometimes it was loud - other times you could barely hear it. Sorry to experience this in a Holiday Inn Express. April 14, 2014
Rated 5.0 out of 5.0 by Nice hotel! The gentleman at the front desk was very helpful. He recommended a couple of places to eat dinner. He even called one to find out if they were still open. We ended up at Red Devil Pizza and it turned out to be just as good if not better than the one on McDowell in Phoenix. April 10, 2014
Rated 5.0 out of 5.0 by Love the location Buger King to the left Circle K on the right . Didn't have to get back in my truck for dinner. Yes that's nice after being in the truck all day . And I spotted a deer. And they had cookies in the lobby. March 29, 2014
Rated 5.0 out of 5.0 by Wonderful staff The staff is very friendly and always willing to help and make sure your stay is a good one. March 22, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Everything from beds to breakfast were excellent. Nothing to complain about. March 17, 2014
Rated 5.0 out of 5.0 by Family Friendly Had a great experience and the kids enjoyed the indoor pool! February 12, 2014
Rated 5.0 out of 5.0 by Wonderful Winter Get-Away The property was clean and fresh. Loved the lounge with fireplace burning and the free fresh chocolate chip cookies. The rooms were spacious, warm and inviting. Wish we could have taken a dip in the heated pool which looked amazing from the windows on the second floor hallway. The breakfast was very tasty with an excellent variety of menu items. Finally, we were welcomed immediately when we arrived and treated with friendly courtesy! Loved our stay! February 4, 2014
Rated 1.0 out of 5.0 by Awful Loud Building Music played in hallways-wakes you up early,11AM check out time-not a place to relax, electrical problems Loud music plays in the mornings from speakers built into the ceiling of the hallways leading to the rooms. It woke us up on our Saturday morning stay. We first thought it was a maid playing loud music, but when we asked about it, we were told it was part of the building.stereo system. The electrical power to the building shut off while our granddaughter was in the shower. An employee went to "check on the eggs cooking" and apologized that the she inadvertently took the power out when checking the appliance. Overload on the electrical system? 11AM checkout --When we asked for a late check out, we learned the check out time was at 11AM. Most hotels we stay at are 12-1PM with a late check out after 1PM. We had to leave by 12 pm even though we are a members of the rewards club. A young woman with long dark hair was working in the dining room. She was great, friendly and very helpful. The front desk staff and other employees were very busy talking with each other (sitting on desk furniture) and did not bother to say good morning or even talk to us. Beds were comfortable, but we did not have chance to sleep in. We attended a sporting event the night before and got to our room late. We had a couple of rooms as our family travels together frequently. We will probably not return to this location, and I will be sure to ask the next Holiday Express Inn if they have music stereo in the hallways and their check out time. Thank you for the opportunity to write a review. January 31, 2014
Rated 5.0 out of 5.0 by a good choice!! clean and comfortable. pleasant and helpful staff. welcoming breakfast service. January 25, 2014
Rated 5.0 out of 5.0 by Great Service I would like to recognize two people. First, Clarissa, who works in the breakfast area. She has a great personality and has a great attitude. She handled all my breakfast needs very well. Next, I would like to thank Jordan. Not only did she do an excellent job cleaning my room, she left me a "Thank You" note. That is the first time in a year and a half that someone took the time to write a note. I have communicated this to Joe, who, by the way is doing a fine job. January 22, 2014
Rated 5.0 out of 5.0 by Always good We stay at these hotels when we travel because we always have a good experience no matter where we go if we stay at a Holiday Inn Express. January 19, 2014
Rated 4.0 out of 5.0 by Everything was perfect, except, again, no bananas Staff is very friendly and helpful and focused on making your stay enjoyable. The rooms are perfect. This isn't a luxury hotel, but they hit all the needs for me. Pool, sauna, and jacuzzi are always in working order. Staff even turned on the sauna to pre-heat it. January 15, 2014
Rated 5.0 out of 5.0 by great spot for a stay Very comfortable. Holiday Inn Express is my first choice in Pinetop. January 11, 2014
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