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Rated 4.7 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by best in pinetop this was my best stay ever in pinetop loved the suna hot tub the staff was more than helpful I prefferd the eggs at the flagstaff holiday inn .other than that were going to use pinetop again can,t wait to go back and get in the suna than,s staff for everything October 4, 2014
Rated 5.0 out of 5.0 by owner great place to stay and rest , have fun in cool mts. October 2, 2014
Rated 5.0 out of 5.0 by Great Staff and Excellent Room My room was very clean, and comfortable. The staff was great. During my stay I had a family emergency and I was able to check out of my room with ease, and without being charged. I will definitely stay at this hotel again, if I am in the area. September 23, 2014
Rated 5.0 out of 5.0 by Every Aspect Was Above Average at the Holiday Inn! We came up to look at some properties because we are hoping to move up to the White Mountains. From the minute we stepped into the hotel we were more than pleased with every single thing that we experienced. It was so nice to get out of the heat and experience some fresh air and some rain! The facilities are beautiful inside and out! Not to mention the more than comfortable beds which my husband and I didn't want to get out of. I am a huge believer of customer service and boy did the Holiday Inn impress me! When we arrived we were greeted by the front desk attendant, Lauren, who was not only extremely friendly but SO helpful when it came time for dinner recommendations and getting us a taxi. Amber was just as amazing and really made us feel welcome and appreciated to be there. The management really knows how to hire employees! We will definitely come back to visit while we are in the process of looking for our new home and you bet we're telling all of our friends about it! We really wanted to thank everyone who made our stay there! It's so nice to see that there are still hard workers out there who truly care about their guests! September 19, 2014
Rated 4.0 out of 5.0 by Very nice hotel / not so great breakfast Great hotel...nice room / pool / exercise room... Breakfast - good variety of items (however the quality of most of the items - well below the acceptable level) Some of the breakfast items should not be served ... September 12, 2014
Rated 5.0 out of 5.0 by Great location, great staff and comfortable room We enjoyed the one night stay and were thoroughly satisfied at the quality of the facilities and room. Staff were friendly and professional. September 9, 2014
Rated 5.0 out of 5.0 by Great Stay This was the first time in Pinetop Az for my wife and I, and we were very glad we chose the Holiday Inn Express for our stay. The property is very nice inside and out, with an excellent staff. The staff was very helpful and knowledgeable about things to see and do in the area, and for a fairly short first visit this helped maximize our stay. We certainly look forward to returning to Pinetop, and will without a doubt stay at this Holiday Inn Express again. A very good experience. September 9, 2014
Rated 5.0 out of 5.0 by Highly Recommended I have stayed here for a total of three weeks this summer while I completed a series of surveys in the nearby forest. I found the accommodations and customer service to be consistently excellent. The staff was always friendly, helpful, efficient and very welcoming. The rooms were clean, quiet, and comfortable. The laundry facilities and hot tub were a huge bonus given that the work was strenuous and muddy. To top it all off, the cinammon rolls in the morning were incredible! I am trying to convince my family to visit the area on vacation and a big part of the appeal is this hotel. September 4, 2014
Rated 5.0 out of 5.0 by Excellent Accomodations Staff was great, had a problem in reserving with central booking and the person at the desk when I called in was very accommodating and courteous. An example of extra ordinary customer service. The staff overall was friendly and customer oriented. My compliments to the management of this hotel. September 3, 2014
Rated 5.0 out of 5.0 by Friendly & helpful staff Hotel is above par as it was years back when I used to stay for days at a time for work. This visit was for my grandson's High School football game .... & Blue Ridge High was kind enough to allow our visiting team Prescott AZ Badgers to take a 55-7 victory home with us .... The staff at Holiday Inn was not as cheerful that night, but gracious non the less ... September 2, 2014
Rated 5.0 out of 5.0 by Only Place To Stay This is the only place to stay when your in the White Mountain area. Very clean and the staff is wonderful. Thank You Holiday Inn September 2, 2014
Rated 5.0 out of 5.0 by Amazing service! Definitely Recommend! My wife and I stayed at this hotel for a night in August. We could not have been more pleased! The staff was friendly and always ready to help. The room was clean, everything worked properly and they had Bath and Body Works products. The pool area is extremely fun with a great view. The breakfast was amazing and accompanied by even more helpful staff. I will only stay here when we return to Pinetop. August 28, 2014
Rated 5.0 out of 5.0 Very comfortable! We found the bed very comfortable, the guest bathroom beautiful and well organized and the continental breakfast well stocked with a variety of choices. I've stayed in many motels in Pinetop and this is my favorite! August 28, 2014
Rated 5.0 out of 5.0 by Great hotel for business! This was a wonderful place for our company's annual retreat! The staff was excellent, the room was great, and we would go back in a second! August 27, 2014
Rated 4.0 out of 5.0 by Nice Hotel Was in Pinetop for business, this was a very comfortable place to stay. Easy to find and breakfast was very good. August 26, 2014
Rated 5.0 out of 5.0 by comfortable room Room was comfortable. Sofa was low to floor and could be upgraded No lighting in sofa area, so called housekeeping to bring up a floor lamp. August 20, 2014
Rated 5.0 out of 5.0 by Pinetop A great stay for my business trip. The front desk staff were great. Jill was exceptionally helpful. I can't wait to stop by and visit with them the next time I pass trhough. I will definitely book the hotel the nest time I stay in the area. August 20, 2014
Rated 5.0 out of 5.0 by Business stay at Holiday Inn express, (mid August 2014) Everything about this hotel says, excellence! The staff is great, the rooms are clean and quiet, the indoor pool and sauna are well maintained, and there is a good variety of thing to choose from for breakfast. My only criticism would be that the bacon was sitting in a serving tray of grease, not very appealing but no one else seemed to mind. I have stayed here about 5 times in the past year, and it will be my only choice of hotels whenever I have business in the area. S.G. August 18, 2014
Rated 5.0 out of 5.0 by Nice Place to Stay Very friendly staff. Clean room, quiet. Good breakfast. We received the exact type of room we asked for. We will return. August 15, 2014
Rated 5.0 out of 5.0 by Best in the West This is the best Holiday Inn Express that we have ever stayed in. August 12, 2014
Rated 4.0 out of 5.0 by Nice Hotel The hotel provided a nice place to relax in the mountains. The hot tub, pool, and sauna were great. It was nice to wake up and be able to grab a quick breakfast each morning. There was cucumber infused water and cookies by the front desk each evening which was really delicious. August 11, 2014
Rated 2.0 out of 5.0 by My Opinion The staff was wonderful. I'm sorry to say my experience was not good. I am a very light sleeper. I heard traffic all night. The cooling system was noisy. The refrigerator was noisy too. The hotel appeared to be old. So did the refrigerator & the radio that "hissed" at various times during the night. When we tried to open the window, the window sash came apart on one side. At breakfast, they were out of some foods. They said they would have them the next day. Needless to say we cancelled out of our second night stay. Maybe we just got the one bad room in their hotel. I have stayed in Holiday Inn Express throughout the United States & this is the first one I would never go back to. August 8, 2014
Rated 5.0 out of 5.0 by Pleasing accommodations for a first Pinetop visit We stayed at the Holiday Inn Express for a single night as we returned home from participating in the Courage Classic in Colorado. We were ready after a long drive for a nice dinner and comfortable rest. The front desk recommended a very nice Italian restaurant (many families and locals) that offers HIEx guests a discount. Happy hour and dinner were excellent; that business link is a good one. Our room (234) was clean and our bedding very comfortable. We were on our way in the morning early, but not before a stellar breakfast spread. (My only issue with the breakfast is the difficulty of using disposable plates and tableware, but I also understand the why of using those.) I am grateful to the Pinetop HIEx for acknowledging my Platinum status with a choice of benefits. (At other HIEx properties, it may or may not happen.) We were pleased with our stay and will return. August 8, 2014
Rated 5.0 out of 5.0 by Good staff and the room was nice and quiet Good staff and the room was nice and quiet. Kid friendly pool and facilities. August 8, 2014
Rated 5.0 out of 5.0 by a repeat enjoyable experience of earlier stays This was a family reunion we have had for several years and have stayed at this Holiday Inn Express. The entire staff, management, housekeeping, and breakfast service made this stay comfortable and trouble free. We are looking forward to next years reunion and our intention to book our stay at the Lakeside Holiday Inn Express again. August 7, 2014
Rated 5.0 out of 5.0 Comfortable Awesome place. Staff is fabulous friendly professional and courteous. Ill be back again. Clean and comfortable rooms August 7, 2014
Rated 5.0 out of 5.0 Great service The staff was expecting me. It is always great to be expected and called by name. August 7, 2014
Rated 5.0 out of 5.0 GREAT SERVICE, OUTSTANDING WE'VE ENJOYED OUR STAY, WE WERE ABLE TO SLEEP IN, COMFORTABLE BEDS, FRIENDLY AND OUTSTANDING CUSTOMER SERVICES August 6, 2014
Rated 4.0 out of 5.0 by Great location and good value Hotel is nice and comfortable/secure. Great location next to many restaurants. Rooms are clean and spacious. We had two queens and a pull out sofa - easy to sleep four people. Fridge and microwave in room are convenient. Breakfast has many hot and cold options - something for everyone. July 29, 2014
Rated 5.0 out of 5.0 by Wonderful getaway Friendly staff greets you for fast easy check-in. Rooms are quiet and clean with comfortable beds. Pool provided great fun for grandkids. July 25, 2014
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