Rated 4.1 out of 5 by 116
Rated 5.0 out of 5.0 by Brian122 Service personel were great
The staff were very helpful and attentive. The Managers reception brought alot of other business people to the lobby for relaxing converstion.
June 2, 2014
Rated 2.0 out of 5.0 by GAF57 Poor Breakfast and front desk staff
I was told breakfast would start at 6 AM...I arrived at 6:10 AM and it dark with very little out...Banana and cinnamon rolls. I asked where the butter was and in a terse voice said the fridge. Butter was rock hard so of little use on a warm roll. Most all other HIE's leave their butter out so it's nice and soft. Very disappointed!! The front desk staff was no where to be found...finally coming out after another guest spoke loudly. One experience doesn't keep me from coming here again but a second would make me stay away after that.
May 27, 2014
Rated 4.0 out of 5.0 by KenBuffalo Can use some improvement in appearance
The room was clean and comfortable. I have stayed at this hotel the last 2 years and the condition is starting to look worn compared to the last time. The staff was courteous. The morning breakfast had limited choices compared to our last trip. It seemed they were running out of some items. I hope the hotel gets some updating, especially in the bathrooms. I gave this 5 stars the last time I stayed. This time only 4 due to the worn out look and the limited breakfast choices. I did not get a platinum recognition but did get a small bag of trail mix, an oreo cookie and one bottle of water to share.
May 16, 2014
Rated 5.0 out of 5.0 by J.S.R Second stay in couple of months.
Overall a great place to stay..have been there 2 times in the last couple months or so for 3- 5 days each..The rooms are clean and well maintained(except last day i noticed the ac unit was making the carpet wet ..rm 411 ).Staff was excellent and very helpfull when i asked to change rooms .Cookies and popcorn in lobby was a great way to end the day with a snack..love them cookies haha.A great experience ..will be back a at the end of this month again .Only complaint i had both times is the wireless internet is laggy and kept booting me off of it.Great place would recommend .
May 16, 2014
Rated 5.0 out of 5.0 by madknotter Nice place to stay
We stopped in Charlotte as our half-way point to our final destination after work. The staff was very friendly. Our room was very clean and the beds were great. The selection at breakfast was good. It also has easy access to the interstate. I would recommend staying at this hotel.
April 30, 2014
Rated 4.0 out of 5.0 by BKMAN Great Staff Service
They had one worker the night I checked in and he was greatly helpful. He made sure the check in went smoothly and easy. Will definitely visit again.
April 30, 2014
Rated 5.0 out of 5.0 by Robert1911 GREAT STAY
This was a WONDERFUL choice!!! I reall enjoyed the stay.
April 28, 2014
Rated 1.0 out of 5.0 by ccmax Never Again
This was the worst experience I've ever had at any hotel or motel. The room was dirty. The bathroom needs painting. The light bulbs was broken and lamps didn't work. The pool wasn't working. Then the elevator broke down. The staff was carrying dirty linen through the breakfast area because they had to use the stairs. When I walked downstairs and asked the manager what arrangements they had made to get our luggage down the stairs from the third floor, she had no answer. But, a food service employee gladly offered to help when her manager said they didn't have a plan. Then the manager spoke up and agreed they would help my elderly sister get her bags down three flights of stairs if we called them. However, despite several attempts, the phone just rang and rang without anyone answering. My sister, cane in hand, and I finally drug her luggage down the stairs right past the front desk where they were chatting and laughing. It doesn't even rate one star. What a horrible stay!!
April 23, 2014
Rated 5.0 out of 5.0 by EagleMan Very Nice Experience!
Top notch hotel. In town on business for 3 days. Very easy access, staff very friendly, breakfast was decent, loved the attendant there who was always humming a happy tune. Popcorn in the lobby was a nice touch. I always feel at home when I'm at a Holiday Inn Express, you know exactly what to expect. Thanks!
April 21, 2014
Rated 3.0 out of 5.0 by ganewcomb Poor pillows, heat unit broken
Pillow quality was very poor. The heat unit (cooling) didn't work very well. Would not cool off room.
March 30, 2014
Rated 5.0 out of 5.0 by pazz07 no place like home.
Thank you for the friendly atmosphere. I have stayed in many hotels in charlotte but I have to say I have not found one that makes me feel at home like holiday inn express on arrowood does. Great job to the whole staff. This will be my main stay each time I return.
March 30, 2014
Rated 5.0 out of 5.0 by Bob A Breakfast Buffet
I have to compliment Diane, the attendant at the breakfast buffet. Her attention to detail, cleanliness, cheerfulness, and keeping food items well stocked was second to none.
March 25, 2014
Rated 3.0 out of 5.0 by Chiefs369 Average stay.
I am a platinum member and this is my first time posting. At first I was a bit disappointed with the room appearance because it was very average looking. Nothing stood out. Coming from someone that stays at a variety of holiday inns, some very nice and some bad. This one was just average. I have no complaints about it but nothing good to say either. I would stay here again.
March 16, 2014
Rated 5.0 out of 5.0 by JBNashville Good place
Enjoyed stay. Thanks. Always stay at this hotel when possible. Close to facility. Easy traffic. Near restaurants.
March 8, 2014
Rated 4.0 out of 5.0 by Traveler Boy 55 Arrowood Stay
After my wife had driven 14 hours from Florida on our way home we had reservations at the Arrowood Holiday Inn Express. We are Rewards Club members. Looking for a quiet night sleep before the next leg of our journey home we were extremely disappointed when we were assigned a room right next to the elevator and on a floor with a large family gathering going on. When we complained to the front desk we were given a room on a different floor at the end of a hallway. The room we were given originally should be given to walk in guests, not reward club members with reservations.
February 26, 2014
Rated 3.0 out of 5.0 by BJS1 Noisy
During my stay, I used the heater in the room. The thermostat cycled on and off but the fan ran continuously making it hard to sleep. I reported the problem and it didn't change anything - fan ran continuously in the heating mode. Is this normal ?
If so, you just lost any "green energy savings" that you were attempting to gain by not doing laundry every day.
In the breakfast room, the door to the kitchen was open and there was a very loud radio on making it hard to hear conversations or the morning news ( multiple days).
The smoking area is at the fromt entrance. Suggest you move it out back where there is minimal foot traffic.
February 19, 2014
Rated 5.0 out of 5.0 by Riss Awesome place
Friendly staff, clean facility, excellent choices for breakfast!
January 19, 2014
Rated 3.0 out of 5.0 by Mrujoint Good location on I-77 in Charlotte
Easy in and out off the Arrowood Road East exit off I-77 South side of Charlotte. Clean and predictable. Was somewhat put off that the desk clerk didn't even acknowledge or mention that they were pleased I chose that hotel or that I was a Gold Elite member.
No little goody bad either. Disappointing.
We all like those little "extras" now, don't we.
No delivery of bill as we had to leave early #5AM# for the hospital.
Served its purpose, but not very memorable.
Clean and accessible, really didn't need much more on this stay, and that's what we got.
January 12, 2014
Rated 5.0 out of 5.0 by Perry269 Relaxing and wonderful service
The room was very clean and comfortable. The staff very courtesy and knowledgable. Easy check in and check out. And the coffee and breakfast in the morning was a great way to start our last day on the road to home.
January 3, 2014
Rated 3.0 out of 5.0 by Billy B Slanted pullout bed
The pullout couch was slanted so the mattress was at an angle. The two queen bed room we ordered had mildew under the a/c unit... Bad sleep experience:(
January 1, 2014
Rated 5.0 out of 5.0 by Daddy O Great Visit to Charlotte.
We stayed at this Holiday Inn Express during the Holidays to visit our Daughter and her family. We were very impressed with the cleanliness and service. Thanks.
December 30, 2013
Rated 4.0 out of 5.0 by JDC404 Excellent Property
We were on a family vacation, with a 15 year old and he enjoyed the stay. When we return to the area this is the hotel for us!
December 9, 2013
Rated 3.0 out of 5.0 by Gary6534 Not Quite Up to Other HIE's We Have Stayed
The staff was great and the breakfast quite good. Cleanliness was good too. However, the pillows were the "spongy" kind, not quite up to HIE quality. Also, the Fitness Room has no separate thermostat from the pool and it was quite hot, I would estimate in the high 80's, Finally, the shower stalls had no soap dishes, hand grips, or towel bars. Never the less, we hand a restful nights sleep and a good breakfast. I would recommend it with these cautions.
December 5, 2013
Rated 5.0 out of 5.0 by JustAStopOver Great place to stop!
Our family has stopped at this hotel several times and we've never been disappointed. We were traveling late from Cols. OH to Augusta GA and considered pushing on to Columbia, SC, but my kids insisted on staying at the Arrowood Holiday Inn Express.
Arrived at 9 PM and our checkin papers were ready and in my hands in 3 minutes. Christmas decorations were great and our room was clean and comfortable. Kids and I had fun splashing in the pool for a bit after a long day's drive.
Staff was friendly and helpful all around, from the nice man about to retire that chatted with my daughter and me to the wonderful lady singing as she took care of everything at the breakfast buffet.
Breakfast is delicious - kids love the automatic pancake machine - fresh scrambled eggs, sausage, biscuits and gravy, cereal, yogurt, and fruit available to go as needed.
We highly recommend this hotel. Thanks to the staff for a great experience
December 1, 2013
Rated 5.0 out of 5.0 by moreserviceforthebuck Great staff at Arrowood
Your staff is top notch! They make you feel comfortable and at home. They go out of their way to make sure your stay is the best. The recent addition to your staff, Coy is a big win. She has great attitude and very pleasant to be around. This is a great addition to your staff. Good job!
Ohio State Buckeye fan!
November 10, 2013
Rated 4.0 out of 5.0 by Ariesgirl Good service and great price
I only had a one night stay but the front desk was very friendly and the breakfast the next morning was not too bad. It's located in an area near other hotels and restaurants so very convenient if you are on a short business trip.
October 27, 2013
Rated 2.0 out of 5.0 by TeeBird Not the best
A noisy place. It seems cheaply built as you can hear doors slam up and down the hall like a college dorm. People talking in the hall are about as loud as being in the room. Showers and toilets above and beside are easily heard.
The breakfast room made the unforgivable mistake of having no cinnamon buns! That seems like a trivial complaint but it is one of Holiday Inn Express advertised "features"
The staff just shrugged when asked why.
They also struggled to keep the busy breakfast room supplied with food.
Lastly this hotel is hard to find. It is tucked away in an odd corner of a developing shopping area.
October 26, 2013
Rated 1.0 out of 5.0 by Upsetmother No Rest!
At first, the stay seemed like it was going to be enjoyable. Just staying for the night after an action packed day at Carowinds with our kids. At 3:30 in the morning, someone pounded on our hotel room door. Upon opening the door, I encountered the security guard. He reported that someone had said we were 'partying' in the room. He then proceeded to come into the room to check. He could immediately tell that he had woken us up, no partying had taken place, and that we had been asleep for quite awhile. He only said 'sorry' and went to the room next to ours and pounded on their door. We could hear him repeat this process for the next several doors down from ours. After the RUDE awakening, we couldn't go back to sleep. Lack of sleep did not make for a pleasant 4 hour drive home the next morning!! All the receptionist said was, "Sorry about that," the next morning. Would not stay there again!!!
October 17, 2013
Rated 5.0 out of 5.0 by Meggle Excellent stay
My husband and I pulled in to the hotel parking lot after a long ride from the New York/PA border. We were in the area to visit our daughter who is attending Johnson & Wales University. As we entered the foyer we were greeted happily and with enthusiasm. We checked in after a fabulous conversation with all three of the people at the front desk that left us laughing, then unpacked before going off to see our daughter. We stayed two nights at the hotel, our bed was most comfortable, the breakfast was delicious and overall it was a wonderful stay. We shall definitely stay here again!!
Thank you for such a great spot to stay!!
October 16, 2013
Rated 5.0 out of 5.0 by Foster56 Good people
Room was clean every day people who worked their were nice people to see every day helped with any thing one would need
October 8, 2013