Rated 4.7 out of 5 by 354
Rated 4.0 out of 5.0 by regal2665 Love Holiday Inn
This is a great Holiday Inn as they all seem to be. Wonderful value, especially for the price. We had a small problem with our door and immediately the problem was not only fixed but the staff went above and beyond! Thank you for a great stay.
August 1, 2015
Rated 5.0 out of 5.0 by mellamodori Seems to get better & better.
When we travel to Pittsburgh once a year to see my in-laws we always stay at this Hotel. It is the most convenient location for various sister/brother/mother, etc. visit & rendezvous'. It really does seem to get better & better with each new manager. Manager Gary was on site & gave us the perfect quiet room.
Nice & clean & staff is pleasant to talk to.
They do need to deal with the smoke smell in various places throughout the hotel, such as elevator & air vents.
July 31, 2015
Rated 3.0 out of 5.0 by cotterpindoozer Typical hotel experience
Typical hotel experience - not much fuss and flair, but the necessities were provided in a neat, clean and efficient manner. What else can you ask for? When traveling with a young child - clean basics are all you really need.
July 29, 2015
Rated 4.0 out of 5.0 by igory No value for members
When I came Eva did not ask if I am a member or thanked me for a long membership or acknowledge it at all. It was OK, not great. Greg, on other side was very kind when I had to extend a room for a couple hours due to an emergency. He was very accommodating and kind. Thanks to Greg. I did not feel any special for being the IHG member over a decade and that little recognition and thank you is what draws me to Holiday Inn. Not a big thing for anybody else but me.
July 29, 2015
Rated 5.0 out of 5.0 by Mike220 Very clean
Great value for the cost. Hotel and rooms were very clean. Breakfast was great. Staff were friendly and courteous.
July 28, 2015
Rated 4.0 out of 5.0 by Kk00579 Great stay
Great location in Greentree. There are fields across from the hotel so my son enjoyed a few mornings of kicking the soccer ball around. Close to incline to Mt Washington (10 minute drive). The hotel also provides a complimentary shuttle to downtown and 'the strip' great for restaurants and the Heinz history museum. Breakfast is sufficient and rooms are spacious. Small guest laundry was also a helpful addition. Front desk staff very helpful. Would stay here again, best value for money.
July 25, 2015
Rated 5.0 out of 5.0 by JohnUSMC Big clean room
We enjoyed the hotel because of the cleanliness, the big room, breakfast, and the friendly staff.
July 24, 2015
Rated 2.0 out of 5.0 by Talgal143 Great Staff - Subpar Hotel
We arrived late Friday evening and were very impressed with the desk staff at check in - they were very friendly and helpful. Unfortunately it went downhill from there... The Internet connection kept going in and out and we were getting messages that it was down for maintenance. We had other friends staying there that had the same issue so it wasn't my phone / iPad. The shower and toilet both had hair in/on them. We rinsed them off as we realize things happen, but not what I expected from a Holiday Inn Express.
We awoke well rested and attempted to go downstairs Saturday morning for breakfast around 9 am. After waiting about 5 mins for the elevators, we walked down to the next floor to try from there. After standing there for a few minutes, one of the housekeeping staff saw us and told us the elevators were broken and they weren't sure when they would be working again as they had been out for about an hour at that point. She commented that it happened frequently on the weekends... I will also mention that there were no signs to let anyone know that the elevators were down. So, we walked down the 8 flights of stairs (yes we were on the top floor) to breakfast. We hiked back up the 8 flights of stairs (still no signs) after breakfast and laughed it off as good exercise. Back in the room we attempted to use the internet again and had the same issues as the night before. We got ready to leave a few hours later and figured that surely the elevator would be fixed but no. After descending the 8 flights of stairs and feeling as though we needed another shower as there was no A/C in the stairway and it was 90 degrees outside, we had an enjoyable day at the event we had come to attend. When we returned to the hotel several hours later, thankfully the elevators were back in operation.
The rest of the stay was uneventful as we checked out early Sunday morning and thankfully the elevators were working. The staff was the best part of our entire stay. Everyone was helpful and very friendly. Unfortunately that did not make up for the lack of Internet service the entire time we were there and a day without elevator service - especially being on the top floor. Fortunately we were healthy and it was merely an annoyance. I cannot imagine being older or having health issues and needing an elevator and being stuck in the room most of the day. And if it happens frequently on the weekends, I definitely wouldn't recommend staying there on a weekend. The hotel has a lot of potential and the staff is awesome, but based on our experience and the price we paid for the rooms, I won't be returning.
July 20, 2015