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Rated 4.6 out of 5 by 171 reviewers.
Rated 5.0 out of 5.0 by Great stay will do again! Everything was great. The swimming was wonderful, clean, fresh towels available, and water was warm and clean. The room was clean, fresh, refrig was clean, and quiet. Everything was very convenient for our every need. The beds very comfortable and I slept like a baby. :) The breakfast was fantastic! There were different kinds of breakfast foods that were done, and hot, and fresh. The breakfast area was filled to capacity with good food. :) NO BUD BUGS EITHER!! That is always a July 17, 2014
Rated 4.0 out of 5.0 by Great Service. Cleaning needs to be addressed Room wasn't properly cleaned. Bathroom had hairs all over the floor and the bed had dirt on it. Room was also considerably noisy. Overall hotel was clean and comfortable. The staff was very nice and attentive. July 17, 2014
Rated 5.0 out of 5.0 by Welcoming friendly staff and comfortable room We checked in on July 12, 2014. Although check-in is not until 3PM we were allowed to check-in at 11! The staff was incredibly friendly and helpful! The service here is amazing! Everyone on the staff smiles and is very welcoming! The shuttle service was fantastic too!! It was our first trip to Pittsburgh. The staff was so knowledgable about the area and gave us great tips for where to visit and eat! Thank you all at the Holiday Inn Express Greentree for making this a wonderful experience and incredible value! The beds are so comfortable! They're like sleeping on clouds! I can't wait to come back! July 17, 2014
Rated 5.0 out of 5.0 by refreshingly clean and comfortable. We stayed here before an early morning doctors appointment. We arrived about 9:30 to a very friendly, funny,quick, and efficient check in. The hotel ground, common areas,and room were very neat and clean. Beds (2 queen) were very comfortable, pillows were good (but selection could be better), needed plugs to charge phone. Breakfast was good (better than most but not the best), check out quick. Everyone was very friendly. July 15, 2014
Rated 5.0 out of 5.0 by Amazing staff! We booked this hotel because, generally, hotels in downtown Pittsburgh are expensive. This hotel is just across the river and offers a free shuttle service to the downtown area. Although we liked the room, breakfast area and all the other amenities the staff were by far the best part of our experience. I wish I had a better memory for names but the woman at check-in was so friendly and professional. We arrived a little early and she attempted to find us a room before we left for the baseball game. She really made you feel like a valued guest. Second - the two folks that drove the shuttle - both the lady that drove us out there and the gentleman that picked us up afterwards - friendly and personable. Just great people at this hotel! We'll stay again when we come back for a Penguins or Steelers game :) July 15, 2014
Rated 5.0 out of 5.0 by Hotel Staff I am almost 73 years old, and have stayed at many hotels-including quite a few Holiday Inns. This one is exceptional in many ways. Hotel appearance is very nice-especially the lobby area. Check-in was quite easy, and access from the interstate was very easy. All of this is good, but what makes this hotel stand out is the quality of its employees. From the manager we did business with (Chad), to our driver (Eugene), to the front desk (Hillary). All of these folks were more than willing to go the extra mile. Chad took good care of us, prior to and all through our stay. Eugene made our local transportation needs seamless, easy, and always on time. Hillary is one of the most pleasant young ladies we ever had the pleasure of speaking with. Well traveled, very mature for her age, and genially seemed to enjoy interacting with our group of 8 adults. If we ever come back to Pittsburgh again, we shall look forward to staying with you because of our recent experiences. July 15, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff The recently remodeled hotel was very comfortable. The staff was extremely helpful and friendly, you couldn't ask for a better group of employees. July 14, 2014
Rated 4.0 out of 5.0 by Spacious and clean The room was very clean and came with a microwave and mini-fridge. There was even a chair and table for relaxing. Staff was very friendly. Very pleasant experience. The only slight negative was that the air conditioner was a bit noisy when it would cut off and on. Startled me a couple of times during the night but got use to it quickly. July 13, 2014
Rated 5.0 out of 5.0 by Great hotel I made a comment a couple chapters back . thank you Great stay. July 13, 2014
Rated 4.0 out of 5.0 by Helpful Staff I found the staff to be very helpful. We had a party next door. They worked very hard to shut them down, even in the wee hours of the night. Finally they voluntarily gave us credit for our unpleasant experience. July 12, 2014
Rated 3.0 out of 5.0 by Room not ready; wrong rate; locked out; but I'd still recommend it I'm the kind of sucker that IHG dreams of. I travel a lot for work and choose IHG hotels over competitors to get the "benefits" from the Reward Club. So while I was disappointed to see there were no Rewards rooms available, I chose the hotel anyway, especially since I heard it was recently updated. The hotel was nice, the rooms clean, and the breakfast very well-stocked by hard workers. However, when I checked in a 4:20 PM Friday for a three night stay with the family, we were not given our keys for 25 minutes; not what you want to hear as a newly minted Platinum member (yes- "whoop-tee-doo") who drove six hours and is ready to head out to the city to celebrate the holiday weekend. OK- no big deal. "Do you want points or the welcome snack?" I opted for the snack for my kids sake, and was handed one plastic bottle of grocery store, room temperature water and a bag of mixed nuts, resulting in eye rolls from the wife and kids. The next day, we go out for a day of fun, returning in the evening to find we're locked out. Apparently, even though I signed in at check-in for a 3-night stay, we were now getting the polite but raised eyebrow treatment as if we were overstaying. After reaching agreement that it was the HI's mistake, we were warned that there was also some confusion about the rate for our final night, which was reserved for less money because it was a Sunday night. We were told that a manager would contact us the following day to confirm these arrangements-- and this is exactly what happened. Still, this didn't make me feel welcomed. All of these snafus made me a bit hassled and a little embarrassed in front of my family. In conclusion, I would recommend this hotel-- they did a nice job updating it, staff seemed pleasant and hard-working, it is a good value it is a short drive from Pittsburgh (a great city to visit!). But call ahead to make sure your room is ready, bring all of your paperwork, and double check everything. July 12, 2014
Rated 5.0 out of 5.0 by Excellent beds! This is a very nice hotel. The location is good (not shady) with just minutes’ drive to a number of places to eat. I was greeted warmly as a gold member and welcomed. The room had a sofa, fridge and microwave – all very useful especially in the summer time. If I didn’t know any better I would have guessed that they purchased an entire new stock of beds – it was magnificent and I enjoyed a very comfortable night's sleep! The free breakfast was good too with plenty of seating in a spacious, bright, window section at the front of the hotel. With free parking and free shuttle service you can't go wrong. I’m going to keep this place programmed in my GPS for future reference. This is a keeper. July 10, 2014
Rated 5.0 out of 5.0 by Location, Shuttle, Breakfast One suggestion: Empty the trash out front of the lobby before the sun comes up. Every single morning I stay the trash cans outside the lobby entrance are full of last night's trash. Not a pretty site to wake up to. July 10, 2014
Rated 5.0 out of 5.0 by Great Service, a little overpriced Great Room, Amenities and Common areas. Great breakfast. July 8, 2014
Rated 5.0 out of 5.0 by Great 4th of July Weekend Stay There were a couple of small issues. My boyfriend and I stayed in room 615, and the first thing he checked- once we were in the room were the air filters- they were dirty, so we rinsed them off in the shower. The metal bar in the bathroom to hang the towels kept falling- so we just did not utilize it. Lastly we stayed on the 4th of July weekend where there were a ton of families with little kids and they were constantly in the pool- so we did not get a chance to enjoy it. My recommendation for the hotel staff- post swim times for families with kids and for adults so that everyone can utilize and enjoy the pool. Other than that it was a wonderful and relaxing stay. July 7, 2014
Rated 5.0 out of 5.0 by Great staff and excellent shuttle Wonderful staff! One of the shuttle operators told me that they would wait for me outside Primanti's if I wanted to go in to get a sandwich to go! The kids loved the pancake maker and cinnamon rolls!! The shuttle to be used throughout the city was an excellent value added!! July 5, 2014
Rated 5.0 out of 5.0 by Great stay, close to PNC Park Stadium My husband and I made a road trip to see a Pirates game. We chose the Holiday Inn Express Pittsburgh West-Greentree because of the price and relatively close location to the park. We were very happy with our stay. Check in and check out were a breeze, the entire facility was clean and bright and the breakfast was staffed and kept tidy and full. The bedding and pillows were extremely clean and comfortable which is a deal breaker for my husband wherever we stay. We will be staying there again on our next trip to Pittsburgh without a doubt. July 4, 2014
Rated 5.0 out of 5.0 by Updated and comfortable rooms I was impressed with this hotel, clean, bright and new upon walking in. The service was great, as was the room. Everyone was friendly and clearly enjoyed working there. The only negative was the lighting was a little sparse in the room, but overall the room was spacious and met my needs. July 4, 2014
Rated 5.0 out of 5.0 by Very pleasurable Stay Had problem finding it no big sign on building,but still enjoyed my stay. July 3, 2014
Rated 5.0 out of 5.0 by Comfortable, ambient hotel and room Stayed in newly renovated hotel with friends. Offers great value for money. Lobby has been designed very nicely, gives a good impression upon entering the hotel. Furniture in the lobby and lounge room is very comfortable, excellent place to relax. The rooms are of very high quality, very nice colours, everything is clean. The breakfast offers good variety. Service could be faster and better. The hotel is not in downtown, but is not far either, within 10 mins, excellent location. July 2, 2014
Rated 5.0 out of 5.0 by We Will Return ! We found this hotel to be very clean. The FREE service for the shuttle to the ballgame was great - we had a very competent driver. The room was spacious with very comfortable beds. There was a huge selection of foods provided at the FREE breakfast. The workers were very professional. The swimming pool was very clean. I would definitely recommend this hotel with its great location...great price...great service. We will return !! June 30, 2014
Rated 5.0 out of 5.0 by Hotel Staff Front desk staff were always pleasant, professional, and worked hard to make sure everything was handled efficiently and properly. Housekeeping staff were also professional and friendly - rooms were well cleaned, in good condition. June 30, 2014
Rated 5.0 out of 5.0 by HIE - Greentree Very comfortable, clean room. The breakfast variety is very good and good quality. Very good choice for this area of Pittsburgh. June 26, 2014
Rated 5.0 out of 5.0 by Consistently Excellant We have stayed at this hotel many times over the years. The newly renovated building is clean, beautiful and comfortable, the breakfast is delicious with varied choices, but what makes this hotel special is the staff. Each employee we encountered, from the front desk to the breakfast room attendant to the housekeepers, are friendly and warm and cannot do enough for you. They actually almost feel more like family than strangers. Additionally, staying at this hotel puts you within a few minutes drive of downtown Pittsburgh and the shuttle service is very helpful. I would not stay anywhere else in Pittsburgh. June 24, 2014
Rated 5.0 out of 5.0 by Spacious room and comfortable bed We had some issues with checking in but the manager came over and took care of the issue. She was very helpful. The room was very spacious. The bed was comfortable. We took the shuttle to a local restaurant. The driver was very friendly. The building and rooms were very clean. Breakfast was excellent. When we return to Pittsburgh we plan on staying at this hotel. June 22, 2014
Rated 5.0 out of 5.0 by Nice amenities Room and pool clean and nice. Exercise room a plus. Breakfast bar had a nice selection. Staff members very friendly and helpful. I recommend this hotel and would stay there again. June 22, 2014
Rated 5.0 out of 5.0 by A great night's sleep and friendly, attentive staff I had a great experience at this hotel. The new updates and layout were very appealing. The mattress was very comfortable and I'm prette picky about having a comfortable mattress. The staff was friendly and helpful. The breakfast servers went out of their way to have a beautiful display of fresh and inviting foods. And the price was very good. I would go here again and would recommend it. June 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Room was extremely comfortable and nice. Microwave and refrigerator in room. "Clean" remote for easy sterilization which I had never seen before and I travel and stay in hotels often. Clean bathroom with plenty of towels and amenities. Attentive and friendly staff. June 20, 2014
Rated 5.0 out of 5.0 by Fantastic service and great area. The staff at this hotel were outstanding. The rooms at this location were very big and comfortable. This along with the stay were well worth the rates and I would recommend this location to all visiting the area. June 18, 2014
Rated 2.0 out of 5.0 by Tough Night Extremely loud folks all night in the hallways. Ask crew at the front desk to please do something and that was not handled well at all. Also staff was not very friendly . They were more concerened with their own conversations than greeting guest. June 18, 2014
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