Rated 4.3 out of 5 by 244
Rated 5.0 out of 5.0 by HeidiinPA Staff was so caring
I came from the Philadelphia area for a funeral to stay for just one night. It was a long ride and going to be an emotional stay for me. The employee who checked me in discovered that I was in town for a funeral and offered their bereavement rate, which was lower than the rate I had gotten when I reserved the room. It saved me some money and was much appreciated. It was such a nice and thoughtful gesture.
In addition to the thoughtful staff, the room was very clean and comfortable. I would highly recommend this hotel and if I visit Pittsburgh in the future I would definitely stay there.
November 24, 2013
Rated 4.0 out of 5.0 by ChillyHF Comfortable bed, excellent front desk service, no quick healthful breakfast
Outstanding front desk.
"My review text is too short?" Ok, than I abide by your knightly request and add more than I have to say
November 22, 2013
Rated 5.0 out of 5.0 Excellent provisions
Everything about the stay was awesome
, very accommodating. I had a large group with a handicap room included-which was the best we have ever had, and everyone was very accommodating. Especially impressed with last minute cooperation with shuttling services. We come to Pittsburgh frequently and will definitely stay again. Again handicap room was very nice, so often we have to switch, wait, and complain about " handicap" provisions, this was perfect, first time.
November 20, 2013
Rated 3.0 out of 5.0 by Carol45 Room Temp
We booked two rooms for a weekend wedding that was taking place at the hotel. Unfortunately the room my parents were in did not have a working heater. When we called the front desk they said they would send someone up. My parents left the wedding party early by the time we got back it was after 1AM and we never knew there was still a problem with the room. The next morning we heard all about it. Other than the room temperature issue are stay was nice.
November 13, 2013
Rated 5.0 out of 5.0 by Jax10150 Great business stay
enjoyed the friendliness of all staff and the cleanliness of the facilities
November 11, 2013
Rated 3.0 out of 5.0 by slamissy Hotel accomodations not bad, but one staff member spoiled it after my stay!
Came to stay one night on a business trip. First time at this hotel. Hotel clean and pleasant looking. Staff at desk friendly at check-in and check-out. Cost a bit pricey for area and what hotel has to offer. Overall however, a pleasant stay. When I returned home I checked my credit card statement and the pending transaction for my stay was $50.00 more than my bill. When I called the hotel to inquire about this, the individual I spoke with, was rude and abrupt. He said this charge is for incidentals and if nothing is used or gone it would be reimbursed. I said I think someone should have mentioned this at check-in and he said all hotels do this. He said you signed a statement when you checked in accepting this. Then he hung up on me. I am sure everyone stands at the front desk and reads the entire agreement before they sign it!!!! I travel quite a bit and I have never had such a charge. This individual made a relatively good stay, now with a bad taste in my mouth. I will be returning to that area in the future and will be looking for alternative places to stay. I know what the individual told me his name was, but will not post it here.
November 3, 2013
Rated 5.0 out of 5.0 by Ourlady Relaxing stay.
Our three days stay in your hotel was very nice. I appreciate so much for the hotel sending back my husband's power cord for his computer when he left it plugged in on the desk. Thank you very much.
November 2, 2013
Rated 3.0 out of 5.0 by gmf1954 old and tired
this cp was old, tired, dirty and not up to std for IHG hotels..... the manager was very helpful but that doesnt eliminate the condition of the hotel.... thanks guy
October 28, 2013
Rated 5.0 out of 5.0 by CincySteelerFan Always a great stay
We have stayed at the Crown four or five times. Typically it's when we come into town for a Steeler's game. Everything is consistently great from the Front Desk personnel to the room conditions and noise level. We enjoy the malls and shopping that are close by and take the Train downtown to avoid the traffic. Every time we attempt to drive downtown we end up in a traffic jamb so definitely recommend the train.
October 24, 2013
Rated 4.0 out of 5.0 by msred October stay
The rooms could use a bit of a paint job and redo the wall paper would be great. There were not two bar stools in the room just one and one lamp was missing!!!! The first room was so filthy we asked to move!!! Otherwise, we love love love it here!!!!! Firm pillows could be more available and also a nice hard mattress in each room would be greatly appreciated!!!!!
October 23, 2013
Rated 5.0 out of 5.0 by mickey1717 Great experience
We had to stay at the hotel for 2 weeks with our cat and dog after a fire at our house. The hotel was absolutely great in every way, and the staff was so nice. I would have stayed until our house was repaired if the insurance company would have allowed it!.
October 22, 2013
Rated 5.0 out of 5.0 by MCHammer88 Fantastic overall experience
Staff always gracious, welcoming and helpful. My experiences staying at this hotel has always been above my expectations. I'm looking forward to my return.
October 20, 2013
Rated 2.0 out of 5.0 by southernvisitor5555 Crowne Plaza Hotels need better maintenance.
This was the second Crowne Plaza property I stayed in during the month of October. Both properties were in good locations, with competent staff and clean beds. What both properties seem to lack is a good maintenance program. In each hotel, there were broken items (door lock on bathroom door, drain in bathtub, and thermostat issues at this hotel). For the prices charged per night, I expect everything to be in good condition and working order.
October 17, 2013
Rated 5.0 out of 5.0 by Itch1964 Friday night stay - attended a wedding at the Crowne Plaza that evening
1st time at this particular Crowne Plaza.....it was EXCELLENT! We got a discounted rate for the room based on the wedding we attended. Staying the night made the experience so satisfying. My wife and I enjoyed the room with the King bed. It was the best shower I ever experienced from a hotel. Tremendous water pressure. I could go on and on......everything was great!!!
October 15, 2013
Rated 4.0 out of 5.0 by traveler921 nice place but needs a few tweaks
Rooms were clean..just need updating.
Bathroom was very clean..needs updating and does not have a much-needed exhaust fan.
The lighting really needs to be brighter in the room.
Our room had a musty smell to it and we did let the front desk know about it.
We went to the restaurant for lunch 3 days and they were kind of unorganized. There were a few large groups that arrived at the same time so that was the reason, I'm sure. My friend ordered lunch and two out of the three days the order was wrong. The servers both times said they put the order properly and I do believe they did..I think the kitchen was to blame.
We did go to the bar one night and the bartender was very friendly.
All in all, the hotel and staff are nice..just a few little things need tweaked. I would definitely visit the hotel again if I needed to stay in that area.
October 13, 2013
Rated 4.0 out of 5.0 by reunionattendee key cards and door lock
The banquet was excellent, really good food. The young lady at the reception desk did not make a good impression on several people. I received key cards which would not open the door but the front desk staff were gracious enough to send a young man up to the 8th floor with key cards that did work. It was very difficult to use the dead bolt to lock the door at night and the repairman called did not fix it. He commented the door needed adjusted but it was never done during my stay.
October 10, 2013
Rated 5.0 out of 5.0 by Jan91 Value women customers
I was very impressed that they had a high quality magniifying makeup mirror in the bathroom. A pet peeve of mine is that most hotels ignore that this is very important to their female clients.
We were in Pittsburgh for a family celebration and were very happy with the hotel service.
One thing absent that would have made our weekend better would have been a continental breakfast on the room service menu.
October 9, 2013
Rated 5.0 out of 5.0 by John1900 Very nice hotel
Hotel is a little older, but it has all the comforts.
Staff is very helpful. Nice location.
October 6, 2013
Rated 5.0 out of 5.0 by PageofPositivity Great Overall Experience
Everything was splendid. All the staff were extremely friendly.
October 4, 2013
Rated 4.0 out of 5.0 by veggiefemme Friendly staff
Overall I enjoyed it here. The room was clean. I have no complaints other than the cost, although in fairness, it wasn't more expensive than comparable hotels. I plan to stay here again.
October 3, 2013
Rated 5.0 out of 5.0 by Merf The bed was great and room was nice
We had our 60th High School Class Reunion on Friday and Sat. both nites turned out great!! Everyone was friendly and very helpful!! I dealt with Rose and Kelly for the dinners and they went out of their way to help me!! All the waitress where friendly and served us fast and where very good!! All in all everything was perfect!! Thank you !! I was born and raised in Bethel and it was great to be back home!! I now live in Maryland!! Love my Steelers but they aren't doing to good but the Pirates are so I bought a pirate t shirt!! Go Buc's !!
October 2, 2013
Rated 4.0 out of 5.0 by Larlin My Stay at Crown
Overall everything was good except for handicap parking. Need more spaces
October 2, 2013
Rated 5.0 out of 5.0 by tiz153 Excellent Stay
I enjoyed the stay a great deal. Cheryl in the restaurant was wonderful.
September 29, 2013
Rated 5.0 out of 5.0 by tlhendy Excellent Stay
upon check in the evening staff was very professional...
upon entering my room to my surprise was a working FIREPLACE, (which i used of course :-) )
the breakfast buffet had everything and plenty of it..
at night after work the bar was also very nice with good conversation from the barkeep
the only negative thing was the location from the PIT airport (long & curvy drive)
all n all though I would HIGHLY recommend this hotel
September 24, 2013
Rated 2.0 out of 5.0 by nolahorrorfan Wedding Parties Run Rampant!
Stayed here recently for a convention of horror movie fans. Several wedding parties were booked the same weekend. Members of the wedding party were permitted to run amok in the hallways until the wee hours of the morning, yelling and screaming, banging on doors. Management was notified and did nothing. NOTHING. Worst hotel experience I've ever had, and I've stayed in some real dumps. Like staying in a frat house! Will never stay here again, and will STRONGLY recommend to my friends that run the movie convention that they seek another venue for future events.
September 24, 2013
Rated 3.0 out of 5.0 by Yogibear29 Room was dirty
Hotel was nice, beds nice, but room was not clean at all. Food on floor between beds and our baby's feet turned black on the bottoms where he walked.
Could use a good cleaning all around.
September 19, 2013
Rated 2.0 out of 5.0 by macdk76 Inaccurate Information and Noisy!
Our previous stay had been nice so we were very disappointed when this visit went so wrong. The day before our arrival I called the front desk to confirm a late arrival and asked to have a cot placed into our room for a 5th person. Since they had a cot available I cancelled our second room. When we arrived we were informed that we could not have a cot due to fire code. So we had to get a second room on a different floor from our group. They apologized for the mis-information but it soured our first impression since we were no longer on the same floor as our family. (And they placed us right across from the elevator.)
The second night of our stay we were awakened at 1:45am by other guests standing outside of our door talking, laughing and drinking. They proceeded to leave and return 3 times over the next hour trying to get into a room nearby yelling for the people to answer the door. Terrible night of sleep!
September 19, 2013
Rated 5.0 out of 5.0 by RJOhio Wonderful staff!
Manager, Lisa, and bartender, Natalie, provided fantastic customer service and made our stay most enjoyable. Kudos to both of them!
September 19, 2013
Rated 4.0 out of 5.0 by BBinCA Friendly staff
This was my third stay at this location and every time i am in Pittsburgh I stay here. This is a community with friendly service and attention to the needs of the guests.
Thanks for making my stay here extra memorable.
September 16, 2013
Rated 5.0 out of 5.0 by Shannahan Great Experience
We attended a wedding at the Crowne Plaza South and we had a great experience. The food at the wedding was amazing and the beds were comfortable. The only thing I did not like about the hotel is how they charged my credit card. Most hotels charge you the amount of the room and then charges additional for damages, if any... not the Crowne Plaza. They pend your account for the amount of the room and an extra $50 for damages (If there are any) Once the charge cleared in my account, the $50 was taken off. While it the charge was pending though, I checked my account balance via online banking and panic because I thought they over charged me. I called the hotel and asked why this amount was pending and he said they get these phone calls all the time and the $50 would not be charged to my account. To me, if you these type of phone calls happen frequently, find another solution to fix this complaint from customers.
September 11, 2013