Rated 3.9 out of 5 by 179
Rated 5.0 out of 5.0 by Road Weary-er Airport access
This hotel was good and provided the needed access to the Pgh Airport.
The only strange thing was access to the Holiday Inn hotel reservation website. I tried to access the Holiday Inn nearer to the airport on University Ave. It never showed up on the website. It was virtually invisible. The Holiday Inn was less than 2 miles from airport, but I could not view it on the website. The Holiday Inn Express (Campbell Rd) was 10 miles away. However, shuttle service was good and got us to the airport on time.
July 24, 2014
Rated 2.0 out of 5.0 by Texas Blues wait for renovation to finish
This was a very disappointing stay. The hotel over booked the rooms. The staff did do everything they could to accommodate us but the hotel was aware of the problem and neglected to inform their guests. The part of the hotel we stayed had plumbing issues and th pipes banged all night, not peaceful at all. This is not the service we are accustomed to receiving as priority members. Wait until the renovations are complete because this is a good clean hotel.
July 21, 2014
Rated 5.0 out of 5.0 by TravelerRCI Nice Hotel
The front door is not automatic, you have to either walk past the door and push the Handicap button or pull it open yourself. Its not that big of a deal unless you are pulling several pieces of luggage. The elevator lights didn't work when I was checking out, but it was a short ride in the dark. They were doing renovation on the hotel, so I am sure it had something to do with that. The room was comfortable, the staff was friendly and the location was perfect. Lots of shopping and places to eat very close by. The breakfast was good with lots of choices.
July 21, 2014
Rated 2.0 out of 5.0 by jcdaboss86 under renovations
i dont recommend this hotel just yet
alot going out ripped out carpets , loud noises at night and daytime construction place smells too like a construction site
July 14, 2014
Rated 2.0 out of 5.0 by stitestuff MAYBE WHEN CONSTRUCTION IS DONE
Was not advsied hotel was under construction. Resulted in overbooking of hotel. Reservation confirmation was for suite -- family of 5 traveling. Given two rooms across hall from one another.
Staff was AMAZING given all they had to deal with with unhappy guests arriving to find condition of hotel and reservations where not what was confirmed.
I returned courtesy to the staff as this was beyond their control. Lindsey was new at front desk and Pam was more experienced -- both EXTREMELY apologetic for experience. Was told I would earn extra points on my IHG Rewards Club account for my patience and understanding (many guests were upset on arrival). Not granted extra points as of yet.
Hotel was mess from construction -- from front desk, to room, to pool area. Construction was not confined to one area.
Rooms were OK at best. Perhaps when renovations are done, this location will be more enjoyable.
July 14, 2014
Rated 5.0 out of 5.0 by LiaS Another Great Stay!
We always stay here when we travel to Pittsburgh. The hotel is currently undergoing renovation. I can't wait to see the "refreshed" rooms. We especially enjoy the hot tub. It is indoors, and very large. The first night it was a "lukewarm" tub, but a call to the front desk remedied that!
There were cookies, coffee, hot and iced tea available in the lobby 24 hours a day. The staff is always very friendly and welcoming.
This is a fantastic location, with shopping, restaurants and a movie theater nearby.
July 9, 2014
Rated 5.0 out of 5.0 by MaddyK Perfect location
The property (although under renovation) was clean, quiet and comfortable. We spent 2 days here and would definitely come back again. Can't wait to see the property when the construction is complete.
July 9, 2014
Rated 5.0 out of 5.0 by Tammy 320 Great hotel...renovations going on now
We have stayed in this hotel and do plan on staying there again. The hotel is under renovation. I will say we didn't not hear any construction or other noises from the renovation. Very pleased with the staff!
July 5, 2014