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Rated 3.9 out of 5 by 176 reviewers.
Rated 2.0 out of 5.0 by under renovations i dont recommend this hotel just yet alot going out ripped out carpets , loud noises at night and daytime construction place smells too like a construction site July 14, 2014
Rated 2.0 out of 5.0 by MAYBE WHEN CONSTRUCTION IS DONE Was not advsied hotel was under construction. Resulted in overbooking of hotel. Reservation confirmation was for suite -- family of 5 traveling. Given two rooms across hall from one another. Staff was AMAZING given all they had to deal with with unhappy guests arriving to find condition of hotel and reservations where not what was confirmed. I returned courtesy to the staff as this was beyond their control. Lindsey was new at front desk and Pam was more experienced -- both EXTREMELY apologetic for experience. Was told I would earn extra points on my IHG Rewards Club account for my patience and understanding (many guests were upset on arrival). Not granted extra points as of yet. Hotel was mess from construction -- from front desk, to room, to pool area. Construction was not confined to one area. Rooms were OK at best. Perhaps when renovations are done, this location will be more enjoyable. July 14, 2014
Rated 5.0 out of 5.0 by Another Great Stay! We always stay here when we travel to Pittsburgh. The hotel is currently undergoing renovation. I can't wait to see the "refreshed" rooms. We especially enjoy the hot tub. It is indoors, and very large. The first night it was a "lukewarm" tub, but a call to the front desk remedied that! There were cookies, coffee, hot and iced tea available in the lobby 24 hours a day. The staff is always very friendly and welcoming. This is a fantastic location, with shopping, restaurants and a movie theater nearby. July 9, 2014
Rated 5.0 out of 5.0 by Perfect location The property (although under renovation) was clean, quiet and comfortable. We spent 2 days here and would definitely come back again. Can't wait to see the property when the construction is complete. July 9, 2014
Rated 5.0 out of 5.0 by Great hotel...renovations going on now We have stayed in this hotel and do plan on staying there again. The hotel is under renovation. I will say we didn't not hear any construction or other noises from the renovation. Very pleased with the staff! July 5, 2014
Rated 5.0 out of 5.0 by Best Hotel! Staff of this Hotel is the most Polite and Professional we have ever seen. They went above and beyond to make our stay enjoyable. Rooms are beautiful and clean. June 30, 2014
Rated 3.0 out of 5.0 by Business Stay Staff was friendly. Rooms need updating. Adequate hotel for business purposes. June 26, 2014
Rated 5.0 out of 5.0 by Home away from home The entire staff has made me feel at home from over the past year of traveling from Chicago to Pittsburgh. I spend about half of the year at this hotel and everyone makes me feel welcome.. Cindy makes breakfast a pleasure each and every morning I am there. Pam & Chris at the front desk are a delight and John is awesome with transportation when needed. June 26, 2014
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