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Rated 3.9 out of 5 by 216 reviewers.
Rated 4.0 out of 5.0 by Great location Right outside of the city, near a ton of shops and restaurants!! This hotel was under construction during my visit, but the room I was in was brand new!!! Comfortable, attractive, quiet, and roomy!!! Don't hesitate to stay, they are almost finished with the construction!!!! October 1, 2014
Rated 1.0 out of 5.0 by Construction Concerns I have stayed at this location several times in the past and always had a pleasant stay. Due to the current construction taking place at this location, my recent stay was not nearly up to my expectations. My biggest issue was that the remodelling wasn't disclosed to me when booking my room. If it had, I could have made an informed decision on whether or not I wanted to deal with these headaches. Because it wasn't, and I wouldn't have had time to find another room in the area, I decided to stay despite the construction. The issues I encountered, while not a surprise when I saw the construction, were still disconcerting. The condition of the hotel was awful. There was construction debris and dust everywhere. I tracked this into my room which made for a less than pleasant stay. There was way too much noise from the outside that woke me up way too early in the morning. The security of the hotel was completely compromised by exterior doors left propped open by the construction crew. Multiple entrances/exits were blocked off due to the construction, which caused me to have to walk around to the other side of the hotel just to be able to get into my room. Based on my previous stays, I don't believe that my experience was indicative of how this location normally operates. However it is very disappointing that this wasn't disclosed when I booked my room and that, despite all of these issues, full price was charged during construction. September 30, 2014
Rated 4.0 out of 5.0 by Friendly Staff and updated rooms The property was undergoing a complete renovation during our stay. Complete gut job in the rooms, stairwells, carpets in the common areas, as well as exterior improvements. Through all this, the staff was super friendly and accommodating. We needed directions to get up to our room because of the detours. Progress was made every time we returned, so by the time this post makes it on line, renovations should be nearly complete. Breakfast had a great variety of options and the area was kept very clean. We will be back and can't wait to see the completed new look! September 25, 2014
Rated 5.0 out of 5.0 by Good place to stay near PIT airport Although under renovations, the staff made up for the dusty construction conditions with friendly greetings and service. Bed was comfortable, shuttle to airport reliable, and room was spacious. September 24, 2014
Rated 5.0 out of 5.0 by Sports trip to Pittsburgh Value priced and relatively close to Pittsburgh sporting facilities. Excellent breakfast and comfortable rooms. Easy access to 376. September 24, 2014
Rated 5.0 out of 5.0 by Great Hotel I scored the hotel low on appearance of the lobby and exterior areas, but there is a reason for this. The hotel was in the process of being remodeled during our stay there. September 23, 2014
Rated 3.0 out of 5.0 by Great Hotel - But Need More TV Channels The staff here is the best. They were very positive during the renovations. And tried to make sure I was happy to be there. My only complaint, and this is a serious one, please improve the TV channels. Most of the people there are from the Airport, and do not care, well I do. I travel on business, and when I am sitting there at night and have nothing else to do, why shouldn't I have the same comforts of home? September 23, 2014
Rated 5.0 out of 5.0 by good hotel A nice place to stay for business. It is close to airport and has free shuttle to and from airport. The complimentary breakfast is convenient and good quality. September 18, 2014
Rated 5.0 out of 5.0 by Great Place! Great place to stay, convenient to local restuarants, shopping and the airport. Even though there was remodeling going on the staff made us very comfortable. The room was exceptional. Breakfast was pretty good, though I'm not a fan of their pre-cooked omelets. But it was still good. September 18, 2014
Rated 4.0 out of 5.0 by Always a good stay Whenever I come into town for Steelers games this is my go to hotel. The service has never been anything but top notch, everyone is always friendly. The free breakfast is great, not just muffins and coffee. Variety for all tastes. I'll be back as usual, Thank you guys for the hospitality! September 12, 2014
Rated 5.0 out of 5.0 by Don't let this hotel being under construction stop you from staying. here! This was a business trip for my husband. As soon as you walk into the lobby, you see its being remodeled. Our room was newly remodeled and perfect..Very clean. Breakfast food was good, my favorite were the hot cinnamon rolls.Delicious! Staff at front desk and kitchen were helpful and courteous.One more highlight, they have a shuttle to take you within a 5 mile radius and pick you up with a phone call. Perfect for someone stuck without a car . When we visit Pittsburg again, we would stay here again.I'm sure the renovations will be great. September 11, 2014
Rated 3.0 out of 5.0 by Bed was not new as the room way to soft Need to cllose this location during construction.Writing guidelines - Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention - Refrain from mentioning competitors or the specific cost of your stay - Do not include any personally identifiable information, such as full names September 11, 2014
Rated 4.0 out of 5.0 by Under Construction Our recent stay at the Holiday Inn Express started off interestingly. As we pulled into the parking lot we were impressed by the scope of the renovation project that was underway. In fact we were concerned that the place was actually closed for business. However, despite these first impressions our room was great. It was clean and spacious without any sign of wear on the carpet or bedding. Unfortunately the wireless internet connection was not functional but we attributed that to the extensive renovations under way. September 3, 2014
Rated 4.0 out of 5.0 by Beware of renovations This Holiday Inn Express is typical of most,however, they are under major renovations which have elevators down, stair wells closed, etc. Major pain getting in and out of room to parking lot and front of Hotel. September 3, 2014
Rated 4.0 out of 5.0 by Under construction I understand being under construction has it's problems and I'm sure once it's complete this hotel will be great. I wish the breakfast bar was opened earlier for regular food. It opens at 0630 and I had to be on the road then. September 1, 2014
Rated 1.0 out of 5.0 by Under re-construction AUG-SEPT 2014 Being under re-construction was not evident until arrival, staff was great but inconvenienced due to being in a work in progress. Will likely be fine after they finish work to building and rooms. Avoid highway facing rooms. August 29, 2014
Rated 5.0 out of 5.0 by Quick Stopover Although construction is ongoing at this site. It did not create any issues during my stay. Staff was very forward about potential construction issues which is greatly appreciated. My stay was exactly as needed and fit my needs. I have been to the hotel thee times during the renovations and it has yet to effect me. I have also noticed the improvements and once complete will be a great property. August 26, 2014
Rated 1.0 out of 5.0 by Construction Zone No Notice This property is under remodeling construction. No one told us this until we arrived and found it. Some hallways were closed and at first there were not any signs directing us how to avoid this area. The other hallway had ripped carpet that was taped down in some areas.There was lots of drywall dust and the smell of glue and brand new carpeting was very annoyiing. Our room #123 was at the back on the first floor and was very dark and humid.The mattress needs replaced. We were booked for 5 nights and stayed all 5 because there were no other vacancies near the airport. The management held meetings with the construction crew in the breakfast area every morning. We are IHC Gold Club members and we almost always choose Holiday Inn Express if availableat our destination. This was the worst stay we have ever had at HIE. The staff were very professional and helpful, but that only goes so far. August 24, 2014
Rated 2.0 out of 5.0 by Inside Please notify your Guests when reservations are made or email them about construction going on. Came to relax at the pool - I was not comfortable with workers in August 19, 2014
Rated 5.0 out of 5.0 by Construction Property was under some construction that was a slight issue but not overwhelming. All in all, a good stay. August 18, 2014
Rated 3.0 out of 5.0 by Under heavy construction The place looks like a war zone. We had a bad experience staying there last year and decided to give them another shot. Nothing on the IHG site says under construction. Was not greeted as a Platinum IHG member. Not hardly a hello we initiated the conversation. Same service as last year just different person. Anyway it was a rewards night so I will move on but will not give them a third chance. August 14, 2014
Rated 2.0 out of 5.0 by Noisy hotel at night I am not a light sleeper but on 2 separate stays, the noise in the hotel kept me awake. I do not recommend staying here. August 13, 2014
Rated 3.0 out of 5.0 by Construction Building was under construction. Plenty of rooms but put me in a room on the dumpster and working side. Unpleasant view. Could've set me in different room. Never seen ear plugs in a room before. August 11, 2014
Rated 5.0 out of 5.0 by Nice room, Pleasant staff Staff friendly and attentive, shuttle accommodating for guests needs, comfortable room August 11, 2014
Rated 5.0 out of 5.0 by Please upgrade breakfast food choices at ALL HIE locations At ALL Holiday Inn's time to change the breakfast food from the fake eggs and greasy sausage to something more appetizing and healthy. More cereal choices and fruits would be nice. The biscuits are hard as rocks and the overall food experience is not good. I know that HIE isn't known for its food, but I think an upgrade is in order. August 9, 2014
Rated 3.0 out of 5.0 by WAIT until renovations are complete Wait until renovations are complete on this hotel. Make sure you are ready to go to front desk multiple times to get a problem resolved. If day shift just writes in the book it will stay in the book. Bright spot was Marquis working front desk at night. Anything the day shift could not accomplish (No TV hook up for 2 days, no clean towels since room was not serviced) he was able to rectify within an hour. Walls are thin. We heard guest next to us complaining through the walls about someone in our room snoring. Renovated room with rust stains in toilet? No exhaust fan in bathroom. August 8, 2014
Rated 4.0 out of 5.0 by Overall good Undergoing renovation. Overall very good. Don't expect recognition as a Priority Club member. No one seemed to know about it. August 6, 2014
Rated 5.0 out of 5.0 by Nice new suites We had a very nice stay in one of the newly refurbished suites. Ongoing construction did not affect our stay. July 30, 2014
Rated 5.0 out of 5.0 by Convenience at a Reasonable Price Undergoing renovation but the new rooms are at par with other Holiday Inn Express hotels I have stayed over. Access to Pittsburgh International Airport was a definite plus together with 5-10 min drive to major retailers and restaurants. Totally enjoyed the stay. July 30, 2014
Rated 5.0 out of 5.0 by Airport access This hotel was good and provided the needed access to the Pgh Airport. The only strange thing was access to the Holiday Inn hotel reservation website. I tried to access the Holiday Inn nearer to the airport on University Ave. It never showed up on the website. It was virtually invisible. The Holiday Inn was less than 2 miles from airport, but I could not view it on the website. The Holiday Inn Express (Campbell Rd) was 10 miles away. However, shuttle service was good and got us to the airport on time. July 24, 2014
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