Rated 3.9 out of 5 by 130
Rated 3.0 out of 5.0 by Chuck1000 Great Staff - Facilities below Par
Internet - Poor
Facilities very dated, amost worn look
TV - analog stations ?!
April 3, 2013
Rated 4.0 out of 5.0 by systemata General Manager Extraordinaire
Check in was efficient
Room was upgraded to a nice suite on the third floor
I was also greeted by a balloon surprise for platinum members. That was interesting and unprecedented
I am writing this review because I left an item in the room of great import to me, particularly given the circumstances
The general manager went out of his way to help me recover the lost item.
Cannot go wrong with customer service like this...trumps everything else
I will stay at the Campbells Run location again if at all possible
March 24, 2013
Rated 2.0 out of 5.0 by Alveeennn Probably will not choose this property again, needs major remodel
I stayed one night, planned to stay four. After the first night, I relocated to another property, of a competitor. Not to beat a dead horse, the property had old mattresses, gloomy rooms with old furniture, well used bathrooms, and the toilets ran f o r ev e v e r !
Sorry folks, I stay at a lot of HIExpress properties but will not b returning here any time soon. One bit of advise, invest the money in this property so you can compete with modern Hotels in the area !
March 23, 2013
Rated 4.0 out of 5.0 Stay at HIE
I stayed last time to Pitt and went back. It was convenient since a restaurant was next door but since closed. I was upgraded to a king Suite, nice but didn't spend much time there. The staff was ok but coffee not restocked (had to be to desk to get from 3rd floor) and room not cleaned Sunday. Left a note saying privacy was on door. Was but I left at 11:00 an that day, do they leave early?
Would stay again, nothing terrible about it.
March 23, 2013
Rated 1.0 out of 5.0 by CPSBill Worst I've seen
Stayed at a Hampton the following night because of how poor this place was.
March 20, 2013
Rated 5.0 out of 5.0 by kruger Last Miniute travel
I always stay at a Holiday Inn when i travel and I happened to be traveling through and had not been to this one before. I was unsure of what to expect because i have found "older" out dated facilities recently but was very happy with the Pittsburgh Airport Holiday Inn. The staff was very friendly and acomidating when I arrived late with several children. They gave us supplies that wewe needed and were very accomidation when I requested a late check out. I will defenatly stay again. I wish I could have stayed longer.
March 17, 2013
Rated 4.0 out of 5.0 by btp01 good "airport" option
Have stayed here a few times. Good location near Pittsburgh AIrport - you are able to stay here and leave your car - they will take you by shuttle to the airport and then pick you up on your return. Rooms was clean and comfortable - front desk gentleman was courteous - morning driver was just OK - but then it was 5 a.m. and the young man who picked us up on our return was very nice and friendly and very prompt with picking us up. We left too early for breakfast but they did have coffee & tea & Juice and put out fruit and muffins and bagels. Will not hesitate to stay there again.
March 15, 2013
Rated 5.0 out of 5.0 by Dumas55 Points stay
Great experience. Hotel shuttle driver, Mike, was kind enough to stop for us and let us get something to eat, even though it was around midnight. We had not eaten since around 3 pm because of delays and the excellent meal choices, (that is a joke), the airlines offer these days.
Desk clerk was kind enough to offer to buy back a soda so we could get another one that was behind the one we purchased.
Would recommend the hotel. It was older, but still in good shape and clean and would stay there again if in the area.
March 15, 2013
Rated 1.0 out of 5.0 by chimney Wake-up calls are ultra-important
Wake-up calls are ultra-important for catching early morning flights. I had one scheduled for 5:30 A.M. I left the hotel at 5:50, never receiving a wake-up call. I also had a somewhat sleepless night, at least partially because of uneven room temps between the two rooms (I was upgraded to a suite because of Priority Club Platinum status). Fortunately, however, I was awake well before 5:30, or I would have missed my flight.
Although I have stayed successfully at this hotel previously, I shall give it a miss for my next overnight near Pitt airport in the hope that another facility can provide more reliable service.
March 14, 2013
Rated 5.0 out of 5.0 by Jdonk53 Excellent Service and Rooms
Stayed on property before a flight out of Pittsburgh airport. Staff had great knowledge of the area, was prompt on checking me in on arrival, and upgraded my room for free. The room was cleaned and arranged nicely. The shuttle to the airport at 4 am was on time and the shuttle driver was funny. I plan on staying at this hotel for all of my early morning flights!
March 13, 2013
Rated 2.0 out of 5.0 by jaugie No VPN connection possible due to property system w Firewall
I had to go to the nearby Panera to get a VPN connection to my my company's system. Internet was accessible but that did no good for getting a VPN connection. Can not stay at this hotel on business ever again for this reason.
March 11, 2013
Rated 5.0 out of 5.0 by conniesjcpa March 2013 stay
This was our second time staying at this Holiday Inn Express and service always excellent. They always accommodate our needs for a first floor and always welcome our pet.
March 10, 2013
Rated 5.0 out of 5.0 by DanceMomPF Great stay
We have stayed at other hotels in this area (for early flights). We decided to stay here recently for a dance competition. This definitely will be my choice for a hotel in the airport area.
March 5, 2013
Rated 4.0 out of 5.0 by Kay2258 Always comfortable beds
Gentleman that transports to the airport is excellent. Extremely hard working, very personable and always wanting to please. He is a great asset to your business
February 23, 2013
Rated 5.0 out of 5.0 by klv15 Courtious and friendly staff
Our last minute trip to Pittsburgh was made easier because of the kindness shown us at the Holiday Inn Express. From the time of our check- in to check- out everyone was super nice. My husband is in a wheelchair and the handicaped accessible room was very nice. I was given help with our bags. We enjoyed the morning buffet, fixing a tray to take to our room. The hostesses were cheerful in the morning. On the day we checked out I was relieved to have the snow & ice cleaned off my car while I brought my husband out. We will stay here again - the location is great if you like shopping.
February 21, 2013
Rated 5.0 out of 5.0 by Lightside3 I Would Like To Commend The Employees At This Establishment!
The services extended to me as a guest was well beyond what I expected! From check-in to check-out and everything in between was top notch. Seth, Chris, Judy and Nancy provided the best customer service a person could receive. I could not wait to get the opportunity to let you know. We always hear about what went wrong, so I would like to talk about what went RIGHT, and give credit where it is due! These employees went about the business of making me feel comfortable and ensuring superb hospitality! I would definitely return to this hotel and recommend my colleagues to stay here also!
February 2, 2013
Rated 5.0 out of 5.0 by SoonerFan A great choice for business travel
I stay at this property several times a year when I travel to Pittsburgh for work. The location is excellent with many choices for dinner nearby. The rooms are comfortable and the staff have always provided excellent service.
January 23, 2013
Rated 5.0 out of 5.0 by Peachie friendly staff and clean rooms
our experience has always been good. the staff is friendly and the rooms are clean with comfortable beds.
January 18, 2013
Rated 5.0 out of 5.0 by Danie Comfortable Hotel
Very nice hotel. Conveniently located close to Interstate 376, Robinson Town Center, and the airport. Nice gym too! Also, it is so much more comfortable when the hotel rooms allow the windows to be cracked open to allow some fresh air into the room - Thanks!! Will definitely stay at this location again in the future.
January 17, 2013
Rated 4.0 out of 5.0 by sjeff35 Love this place
I have stayed here twice in the last few months for work and have just booked another visit.
The staff is friendly and always go out of their way to make sure my stay is enjoyable.
John, George, and the other van drivers are great. The transportation option alone makes this a no brainer of choice.
January 15, 2013
Rated 5.0 out of 5.0 by REC10 Front desk workers & courtesy drivers deserve a raise!!!!
The front desk went beyond duty to help me get a refrigerator for my room. The drivers were excellent at bringing me to wherever I needed be it to the airport or a nearby supermarket.
December 31, 2012
Rated 5.0 out of 5.0 by PittMike Staff
This hotel has the best level of service out of many of the hotels I stay at for work or leisure. I have stayed here for the last 8 years and have found out that the manager Dave and most of the staff have been there since I started staying. This consistency is unheard of at most hotels or even in this industry. Its great to check in and see familiar faces from the front desk thru housekeeping.
November 30, 2012
Rated 5.0 out of 5.0 by BGPOPA good Night!
I stay in alot oh Holiday Inn Express properties and do recommend this one VERY Clean friendly staff and good breakfast. The only thing I did not care for is the fitness equipment was pretty antiquated worked fine just old in technology.
November 27, 2012
Rated 3.0 out of 5.0 by dormantgene40 Disappointed
For the price I paid per night I really was disappointed. The jacuzzi was closed for repairs, pool was outside, so closed as well. No microwave or fridge in room and one wall had what looked like claw marks about 18inches long. The breakfast was blah with no fruit or gravy that other expresses have had. I complained but no discount because it seems, for I booked online. I am also a priority club member and never was acknowledged as such. The staff were nice and they had a nice gym area. Honestly I will be looking at other Holiday inns or somewhere else for future visits.
November 18, 2012
Rated 5.0 out of 5.0 by Michael3 Great Stay
Had a great experience there. The manager helped us with our check-in and getting to our room. The staff is pleasant and the room was great. Would definitely stay there again. The location was perfect as it was close to major interstates for quick trips to my desired locations.
November 16, 2012
Rated 5.0 out of 5.0 by jdeere clean rooms and lobby.
Very impressed with the cleanliness. The rooms and lobby were very comfortable, but chosing a clean hotel is our number 1 priority. We will stay again for sure.
November 5, 2012
Rated 2.0 out of 5.0 by MrCook2012 Not Good Service!
My stay was required so that I could fly out early the next day. I had stayed 4 nights earlier that week at Meadville Holiday Inn, in Meadville PA, and the customer service I received there was second to none..then to stay at the Airport HI was horrid. I complained about the loud kids in the room next to me 4 times..they never stopped screaming and carrying on..My HD channels werent working..They told me because I was so far from the receiver is why my phone wasnt picking up the internet...Horrible.
From the initial phone call where they told me they wouldnt honor my corprorate discount because their hotel was a airport hotel, I knew I would never use their property again. I will just drive from meadville next time. Thats what Im doing this week.
You airport staff need to drive North a couple hours to Meadville and train under that Hotel on how to treat their guests and priority club members,
October 31, 2012
Rated 4.0 out of 5.0 by LISA28 Comfortable Bed and Great Service.
First time I have stayed here. The staff were great, breakfast was great, room very clean. I really like the location, shopping everything is not to far away. The fact they have shuttle service to the airport is huge. I will definately stay here again in the future. I enjoyed staying here. Thank you for the great service with a smile.
October 26, 2012
Rated 5.0 out of 5.0 by sandramary Excellent Service
I have stayed there before, and each time I had Seth check me in. He is courteous and very friendly. He even remembered me from my last visit. Although we left very early, there were still some things available for breakfast - even a bagged breakfast if you wanted one, which I thought was very neat. I once again enjoyed my stay there, and will definitely stay there in the future.
October 23, 2012
Rated 1.0 out of 5.0 by Blanch45 Favorite hotel
One of my favorite hotels, great service, love the beds and sleep better than at home. Breakfast is great too!!!
October 21, 2012