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Rated 3.9 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Great Hotel This is one of the better Holiday Inn Express hotels that I have stayed in. The property is well kept, very clean, great swimming pool and garden area. The hotel sits behind a Mall so there is great access to the mall and restaurants. I would stay here again if I was in the area. I think there are a lot of other Holiday Inn Express hotels that could learn from this hotels property plan. September 1, 2013
Rated 4.0 out of 5.0 by Good hotel This hotel is close to everything. Tons of shopping and restaurants 2 minutes away. The staff was very friendly. The business center is awesome! The furniture is outdated, but the beds are new and comfy. August 29, 2013
Rated 4.0 out of 5.0 by College Drop Off at RMU Needed a roomy 1 nite stay. Just what I needed. Very good free dinner. Free breakfast with good choices. The room was good size. The one con was the carpet was a little musty but not a deal breaker. I would gladly stay there again August 28, 2013
Rated 4.0 out of 5.0 by Stay here consistently... Same comments as before... good property, good location, but I noticed that this time around the room was almost $40 more expensive than what I used to pay several months ago. August 26, 2013
Rated 5.0 out of 5.0 by Excellent Service Thank You once again to Holiday Inn Airport for Excellent Service. Will continue to use the property when i am in town. Thank YOU August 25, 2013
Rated 1.0 out of 5.0 by Room Quality and Customer Care Had reservations for a King Suite. Saturday check in was fine but desk clerk had problems learning status of rooms from cleaning staff. Finally found one room available. Got to room and found the master bedroom A/C wasn't working. Advised desk who said they would fix it the next day. I was a little skeptical of Sunday support. The next AM I spoke to another clerk who told me that no support was available on Sunday but the "driver" would check it out. Returned that eve and found the fix was to run A/C max in LR and blower fan max in BR. Complained during check out the next morning and for my consolation was advised that the facility was to be rehabbed in Oct. But for our stay? Maybe I would like two small bottles of water - FREE! (yes, I took them.) Also we found the room to be marginally clean. Dust bunnies and hidden trash were typical but back splash and surround in courtesy sink were soiled and needing to be cleaned. Consider carefully before staying here. Didn't meet my needs. August 22, 2013
Rated 4.0 out of 5.0 by my stay Could use some new carpeting in hallways Sunday's hot breakfast was very good could have had a bar August 21, 2013
Rated 4.0 out of 5.0 by place is tired and needs updating-poor bed like a pancake place is tired and needs updating paint beds hallways parking lot. When you opened these places they were great it is time to start investing some money in them August 19, 2013
Rated 5.0 out of 5.0 by Kind and couteous staff This was our first stay here and we have been coming to this area for a golf trip for 15 years. The staff was great we will be back. August 19, 2013
Rated 1.0 out of 5.0 by Worst hotel ever Most of the staff--totally clueless to customer service. Always "too busy" to answer the phone at the front desk. Shower curtain smelled, hallways smelled, no maintenance help on a weekend to fix a bathtub stopper......totally DO NOT recommend. August 18, 2013
Rated 3.0 out of 5.0 by Ride to airport not happening I had called to let the hotel I know I would be late and asked to be put on the list for a 5:30 shuttle. I was told no problem just let them know when I arrived. I did and there was no room on that shuttle. I also had to listen to the desk attendant tell me how guests are so rude because a guest had called to complain that the pool noise was loud at 10:30 at night with children screaming . Pool is suppose to close at 10:00. She then went on to tell me her personal problems when all I wanted to do was get to my room and go to bed since I now had to get the airport earlier. August 17, 2013
Rated 2.0 out of 5.0 by In need of renovation The hotel is shabby looking and in need of a renovation. There seemed to be lots of places where things were broken or worn ie; a luggage cart missing a wheel and parked in a first floor corridor. An automatic door at the entrance would be helpful for those guests with several pieces of luggage to maneuver. I have stayed at many HI Express hotels that are new or newly remodeled and they are very nice, this is not one of them. August 16, 2013
Rated 5.0 out of 5.0 by Excellent stay Thank you for providing the best in service and a clean comfortable room. Your efforts are greatly appreciated. Really like the priority club promotions offered at the front desk upon check in. August 15, 2013
Rated 1.0 out of 5.0 by Priority Doesn't Matter Here Upon checking in I was not greeted as a priority club member. The person who checked me in did not represent the type of person who should be greeting guests in the hospitality industry. When I got to my room I was underwhelmed. The room had a rather large stain on the ceiling that was poorly patched. The décor was dated, but I was tired after a long day. I slept on the bed, and woke up after only four hours, and 3 hours prior to the time I wanted to wake up due to the extremely poor quality of the mattress. I stay in a lot of IHG properties, and this was among the worst of my experiences. This hotel appears to be well past a refresh. August 11, 2013
Rated 5.0 out of 5.0 by very nice room, very convenient to airport Excellent experience for our stay; comfortable bed, very nice room, great help for transport to airport. August 11, 2013
Rated 5.0 out of 5.0 by Comfort and service. Your beds and pillows were the best that I ever slept in. I wanted to take the bed home with me that's how comfortable they were. Not only did we have comfort but we had great service and clean rooms. August 11, 2013
Rated 4.0 out of 5.0 by Good choice of bed. Decent choice of breakfast food. Beds were comfortable to sleep in. Shuttle service was good. August 9, 2013
Rated 5.0 out of 5.0 by Great Service and Cleanliness Great Hotel! They have very clean rooms, Comfortable Beds, and a very helpful Staff. I would recommend this Hotel to everyone! August 9, 2013
Rated 5.0 out of 5.0 by Last minute booking We were in Myrtle beach and decided last minute to break up our drive back to Toronto. We decided Pittsburgh was a good half way point. Without doing much research or comparisons with other hotels we booked the Holiday Inn Express because it was pet friendly. After a long drive, the front desk was very friendly and checked us in quickly. Our room was fantastic, beds were very comfortable. The complimentary breakfast was exactly what we needed to get us back on the road. Overall, excellent August 9, 2013
Rated 4.0 out of 5.0 by great location and great service We stayed here for 3 nights and were very pleased with our stay. Breakfast had a variety of food choices and was good. Staff were friendly and it was a great location. There is a large mall nearby with restaurants and movie theatres, as well as a Sheetz gas station convenience store that is very popular. Great stay and would highly recommend. August 7, 2013
Rated 2.0 out of 5.0 by Disappointing stay I chose to stay here rather than another less expensive hotel nearby because I have always found Holiday Inn Express hotels to be above average in everything! But I was quite disappointed in our one night stay this time. The bed was a King size but dipped in the middle and the shower was barely luke warm at 9 am. I reported the lack of hot water at check out and was kindly given extra points on my reward card but since I am not a frequent traveler, I am sure they won't do me any good. I would have preferred a discount. I know every hotel is different so while I will probably stay at another Holiday Inn Express, I'm sure it won't be this one. August 5, 2013
Rated 2.0 out of 5.0 by Poor room cleanliness We arrived early from out of state. We were told that they would attempt to get a room ASAP. We waited a total of 2.5 hours. This would not have bothered me if I did not witness two of the cleaning staff talking to the man at the front desk for more than 15 minutes discussing what appeared to be personal business. I know they weren't on break because they had their cleaning products in hand. The next downside was the poor cleanliness of the room. The curtains were filled with dust and so were the creases between the areas that held the refrigerator. The water was cold which prompted me to tell the gentleman at the front desk. He did offer us a new room which we did stay in. Unfortunately the shower was giving only lukewarm water even after the water was left to run. The positive was the cleaning staff (older blonde lady who worked monday AM) and the staff who assisted in the breakfast area. August 4, 2013
Rated 2.0 out of 5.0 by Needs updating I stayed at this hotel three years ago and felt it was adequate for my travels. After this stay, I will choose a different hotel next time I have to stay in Pittsburgh. The room had been closed up evidently for some time, there were dead bugs on the bathroom counter and in the sink. Bathtub didn't drain. Had to call front desk to get instructions for TV as channels didn't come up when you turned it on and there were no instructions in the room. Very disappointing. On a lighter note, the front desk staff was very professional and helpful, and the van driver in the morning was early and very helpful. August 2, 2013
Rated 5.0 out of 5.0 by Great service at every opportunity There is only usually that first chance to make a great first impression -- and your hotel staff (everyone) did a great job at every turn, not just the first turn: your welcoming lobby staff were wonderful; a well-appointed room; a great breakfast with staff monitoring it closely and carefully; afternoon lemonade; smiles from staff throughout our stay. We appreciated the reminder e-mail about our reservation shortly before arriving as well. You convey a super corporate image for Holiday Inn Express. You talk the talk, and, more importantly, you walk the walk. If we're back that way, we'll be back without any question and we'll be more open to trying other Holiday Inn Express locations too. August 2, 2013
Rated 4.0 out of 5.0 by Good place to sleep. Room could have used airing out. Starting to smell a little dated and shut up. August 2, 2013
Rated 4.0 out of 5.0 by Would stay again Courteous staff, comfortable room,free shuttle service to area restaurants and shopping areas as well as the airport. July 31, 2013
Rated 5.0 out of 5.0 by Clean and Friendly We were visiting relatives in Pittsburgh and stayed three days. The staff was friendly and very accommodating. The hotel and rooms were very clean. They had a great hot and cold breakfast with many choices. Also, there was coffee, lemonade and cookies all day and evening. I felt safe and comfortable. I enjoyed the pool area. I observed the management checking on the maintenance and the cleaning. I would definitely return. July 29, 2013
Rated 5.0 out of 5.0 by nice hotel Cozy bed and helpful service. Quiet at night too. Rooms are spacious and clean. Enjoyed my stay very much. July 28, 2013
Rated 5.0 out of 5.0 by Will Definitely Stay again. Very nice, clean, comfortable. Friendly staff. very pleasant stay. July 26, 2013
Rated 3.0 out of 5.0 by Hard t6 check in after Jimmy Buffet concert We were not checked in for 3 and half hours but girl at front desk was very apologetic for the maids all called in sick July 25, 2013
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